CB Home Improvement and Maintenance Home Depot Complaints #942-961

Home Depot review: Customer care

JJohnsonlandscaper of The Colony, US

Jan 19, 2021 2:26 pm UTC

1-19-21 North Frisco store Frisco Texas
Small contractor frustrated with horrible personal treatment including being hung up on by Monica while talking. Called back to speak with manager but hung up on 5 times. This store is terrible and getting worse monthly. Customers should not have to call or contact any third party or continue to try and call a manager repeatedly to conduct respectful business. Employees come and go but the store front and customers living near are constant.
My business like others struggle lately and options for materials is vital. I will not be treated horribly to make a living. My $2500 order as well as future orders will go elsewhere for now.
Respectfully, James Johnson [protected]

Desired outcome: would like a timely phone call from upper management who should be made aware of the current culture of customer service

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2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States

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