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Home Depot
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1827 complaints
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R
9:01 pm
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This review was chosen algorithmically as the most valued customer feedback.

Dear Home Depot My name is Roxana Beyranvand and I am a loyal Home Depot customer. There is roughly 100+ years of customer purchases between my family and I for Home Depot products and services. Now I bring to your notice my extreme concern for my investment and purchase of three Home Depot windows and one extra-large balcony sliding glass door on June...

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R
10:05 am

Home Depot - Appliance sales / military discount

On 22 September 2020, my wife and I were in the Summerville, SC, Home Depot Store trying to purchase a washer/dryer stackable set. They had the exact set on the floor and would not sell them. We had to order the set and wait until 09 October 2020 for delivery. When we went to purchase this set the sales associate would not honor our 10% Military Discount, even after we showed them we are both military retirees and that I am a 100% disabled Veteran. On their site, the military discount is really confusing and even more so for their sales associates to understand. They said Home Depot does not allow military discount on sale items and especially does not allow the discount on the purchase of appliances. This is completely wrong! Lowes honors the discount and will also sale you the floor set if they do not have the item readily in stock.

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Update by Richard Harris
Sep 23, 2020 10:07 am

Home Depot's Military Discount is absolutely terrible at best and is a shame at worst!

1 comment
M

To begin with, thank you for your service Mr Harris. I very much appreciate one's military service. With that said, such service does not entitle anyone for purchase discounts. It sickens me to see or hear of anyone complaining because their military service doesn't provide them with better pricing. Is that all your service really means?

Also, allot of retailers refrain from selling off floor models — especially with the current situation with Covid.

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B
7:23 pm
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Good Afternoon: Our initial favorable opinion of High Standards Installations is fading very quickly. The original installer for a pair of garage doors was very efficient at first. Unfortunately the dent in the panel was beyond the installers control and he was not advised by HOME DEPOT, COURTENAY, BC.. (windows and doors - KATHIE). that weather stripping...

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L
8:21 pm
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I found an item with a sale sign above and purchased it. The cashier rang it up and it was the incorrect price which I pointed out. The cashier said, "you have to return it." first annoyance of the lack of follow up with the price. When I got to the returns desk, they said they had to send someone to look for the sale. I followed them and showed them then...

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N
5:39 pm
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I placed an order for hardwood floors on Sept 6th and when I placed the order, was given an estimate of it being delivered on Sept 16th. Since I was using the hardwood floors for my home that I am working on getting on the market to sell by Sept 25th, getting it on Sept 16th was fine. I have been waiting at my place since early morning on Sept 16th since I...

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F
3:03 pm
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I'm a retired Deputy Sheriff and 10 year USAF combat Vet. Took a Department Supervisor position at Twin Falls Home Depot. Was great working there with the management team working when I was hired. Was recognized as a high potential for promotion to salaried management. I was sent to training, made a key carrier/MOD within 6 months. All was progressing...

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J
12:18 pm
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I tried to design on line yet it would never go through. We then went into the store only to find 1 person to help me with the design. We hand to stand the entire time. I told the person who worked in the garden shop my design. I ordered everything I wanted. Well he said he doesn't normally work in that area. Anyway I said 10x10 with black roof and...

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M
12:02 pm
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June 7. 2020. Home depot - division road. Windsor, ontario. Matthew emery. [email protected] for the first time I ordered an item online a couple days later learned I did not need the item which was a portable ac unit. So my wife called and cancelled the order they stated there would be a refund or return on credit card. There was not. Have been to the...

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K
10:22 am
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Home Depot - Vision grill

Ordered a grill that was to be delivered by the 14th of August. Never showed up and HD has no info on who is delivering or when or if it will arrive. Manager said they authorized a new grill to be sent out and if other shows Id just have 2. Then was told oh that can't be done . First and last time I order homedepot.com why promise a delivery just to find out they don't know who sends stuff out. Wouldn't have as much of a problem if the grill wasn't over 600 and was for a birthday present

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2:46 pm
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Home Depot - Online ordering

This morning I ordered drywall from the Home Depot neatest my house( 30 minutes away). For whatever reason they split my order to 2 different locations. I called the closer one to see why, and they couldn't say why because they had all the drywall I needed at that location. I was not about to drive across town to another Home Depot for the other half of my order. They said they can cancel that one and I would have to reorder, and I'd get my refund in 2 or 3 days. That is ridiculous. Why do I have to pay twice for something only to have them refund my money in a few days.

They need to have someone with the authority to transfer my payment to the one store so I can get what I ordered. They have serious issues that need to be addressed, and not put the onus on the consumer to jump through hoops because of their computer system.

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5:40 pm
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I did an online order subtotalling $655. Added $79 for a scheduled delivery. But, in order for me to apply veterans discount, I had to order it "in-store" or curbside; only then could they apply discount. Chat person was gracious enough to take my card and order items on my behalf. She changed the type of order at her end to "at store" vs delivery... Going...

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J
3:50 pm
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Just visited Home Depot in Matamoras and wanted to apply for a veteran discount, Since this was posted on the website I figured that Home Depot cares about Veterans."We're dedicated to giving back to those who have already given so much for our country, and with more than 35, 000 veteran associates, taking care of them is personal to us". Wow what a lie and...

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P
2:21 pm
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Buying an appliance? I'm an idiot, I guess. I bought a new LG washing machine at The Home Depot, Southlake, TX on 10 July 2020. Delivery scheduled for 04 August 2020 (delay due to Covid-19, of course). The delivery folks would not remove my old washer from its pedestal nor install the new washer on the old pedestal. The Southlake store says they told me...

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D
9:47 pm

Home Depot - Appliances

We purchased several appliances from Home Depot in Easley, SC on 6/27/2020. GE Washer and dryer, Samsung over the range microwave, Samsung refrigerator, and a Samsung dishwasher. They told us they would be delivered on 8/4/20 due to availability. We accommodated our work schedules around this delivery date. We received a text message on 7/27/20 to be ready for delivery on 8/4/20. On the evening of 7/31/20 we received a call from a third party service stating that all of the appliances were not available and would not be delivered until 8/19/20. There was no explanation. We contacted Home Depot and they stated that they have no control over the vendors shipping dates. This is sub par business practice and several calls led to absolutely no one who could even explain the issue.
This led to us canceling our order. We will take our business elsewhere.

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1 comment
D
Aug 24, 2020 3:18 pm

I had similar experiences - once the stove was delivered, it turned out that the stove was defective, but the third party vendor refused to take it back, and told me to take it to the local Home Depot for a replacement - like I could do that by myself. i contacted the corporate offices in Atlanta to get it resolved. Also avoid the "service contract" - Home Depot and the service providers usually do not respond when your product fails. I only buy now from Home Depot products that I can discard if they fail - like nails, screws, etc. Lowes and Ace Hardware are much more responsive.

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9:38 pm
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Yesterday 7/29/2020 I went to home depot to purchase a needed lawnmower. I am a 100% disabled Veteran. I took My military id and also My DD214. I have purchased many times before at home depot and got a 10% discount except yesterday. I bought a Cub Cadet mower for over 3000.00 and the 10% discount would have saved Me 310.00. That would have helped Me alot...

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B
12:48 pm
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Orderes Shades and Installation in October 2019. Since that time shades where delivered in wrong sizes and wrong installation. Order No. H6379171435 Called since March 2020 Customer Service to arrange new installation appointment. Never called back. Because of Corona crisis, I am not able to come to US so I placed Telefon number (561 818 2248 ) for rearrange appointment for installation. No-one ever called back.

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G
8:47 pm
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HD customer care Kimberly told me that because the chairs motors had stopped working that someone would call and schedule a pickup and that when asked, I was assured that they would box up and remove them to a large truck and once returned our money would be refunded. After many calls, learned the hard truth today. We are on our own and in order to receive...

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E
5:38 pm
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Last December we hired Home Depot to clean some upholstery. They sent their contractor Steam Dry to do the work. The person did not put down any drop cloths and was warned that water would damage our laminate floor. He brushed me off saying that he knew what he was doing. Needless to say, we have several areas that are damaged. Both companies were notified...

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V
11:02 am
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I filed a complaint with the corporate office and was informed that it would be properly dealt with, but in the meantime, I want people online to know about my experience on 7/21/20. I had a physical appointment with a designer at HD in Asheville, NC. From the moment she arrived, she was slightly late, frantic, and very short-tempered with me. She took...

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N
8:16 pm
Verified customer This complaint was posted by a verified customer. Learn more
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July 20, 2020 RE: Sebastian, Fl Home Depot I have COPD, asthma and allergies. My condition has been verified to Home Depot HR, by the Viera, Fl VA. I take my asthma medications and have it under control. I had a heart attack in 2009, it was mild and I have had no other issues since. It came down from corporate that all employees must wear face masks. I...

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