Home Depot

Had Professional (as advertised) kitchen planner do a complete makeover of our kitchen. Ordered top of the line Martha Stewart cabinets and Quartz counter tops, sink, faucet, garbage disposal. The installers measured two different times to make sure everything was right. Ordered cabinets in April, the kitchen was not completed until November. Cabinets did not fit, allowances for dishwasher, refrigerator and microwave were all wrong, and make shift adjustments had to be done. Counter tops were ordered and did not fit, then the company went out of business before they were re-made. We had to start over with a new contractor who screwed the plywood sub base for the counter top into one of the pull out cabinets, so it would not open. The unfinished bottom of the cabinets was exposed and could be seen when sitting at the counter. Custom oven cabinets was right on the floor, had to be moved up. We had no sink, oven, micro wave, for months, and the refrigerator was in the living room. We did dishes in the bathroom for 3 months, had to cook on a hot plate or go out to eat.
Home Depot offered me a 20% discount on the total bill of $25, 000 which I refused. Now they say that is their final offer, and they will not re-work the kitchen to my satisfaction. This offer came from through the new CEO
Craig Menear.

I have been completing the Home Depot $5, 000. gift card sweepstakes(www.homedepot.com/opinion), and checking the winners list for almost two years and to date still haven't seen any St.Thomas Virgin Islands store winner list posted. I brought this matter to the attention supervisors at the home depot store a few times. They had no rhyme or reason why the V.I store had no winner listing anywhere. Please help to identify and correct this matter.

I recently pulled a credit report and I have two different accounts coming up under THD/CBNA. I did not recognize this, so I googled it. It is coming up as Home Depot. I had an active Home Depot card, or so I thought, but when I went to use it in August of this past year it was declined. I called in and was told that the account was closed due to lack of use ? No notification of any kind. They offered to reopen my account, which I did, and much to my surprise, my credit limit went from $2500 to $500, which was a waste of time. Online it also said this needed to be reported, because it is affecting my credit score by 40 pts each. I found it odd that I was penalized for "lack of use" rather than overuse. They need not worry, their credit department will not see another dime of my money.
The account ID numbers are : [protected] and [protected] Please remove from my credit report.

I went to a Home Depot store in Bellingham MA in late 2015. I was at the register waiting to pay for a purhcase. The store associate at the register said i could save 5% to 10% on that purchase and every subsequent purchase, if I applied to the Home Depot credit card. Since I make a lot of purchases, I thought that woudl save me a lot of money, hence I applied for the credit card. When I made another purchase weeks later, I realized i did not get the discount i was promised. I called their customer service department, and they denied having any such terms. So I canceled the credit card immediately and asked them to help me remove the hard credit enquiry since the card was sold to me with false marketing. I promised them that I will pay off the outstanding balance as soon as they remove the credit enquiry. Till date they have not helped me with that, they have kept on charnig me late fees, interest, penalty etc., on my card and =have also reported late payment continuously thus screwing up my credit history.

Home Depot and Delta Mechanical installed 4 separate units and two of them worked fine. There were problems with 2 units and the company promised that their mechanics would come to check and fix it. Also I called my friend, who said that there were wiring errors. He said that it was their fault and the company must compensate as well as to pay for the repair services. Nothing was done and they still haven’t finished the job. These units still didn’t work properly.

Home depot delivery is a piece of crap! They are inconsistent they delivered a dryer to me at 745 am in the morning and they have very nasty attitudes at this delivery company and their supervisors as well that I spoke with no help no assistance and just down right nasty. They have nasty attitudes with these so called contractors and they just pawn u off to a fly by night so called company with rude females that act like they are in the presidential seat and talking down to you for a mere delivery — I will go to lowes the next time home depot — get some service and some really concerned delivery personnel. Check your stocks as well is there a reason why u are in the negative?

Purchased a shelf and received the package two weeks later. When I opened the box I saw a piece of wood with no screws and no touch up paint as mentioned in the instructions. That so called shelf was also damaged. I contacted their customer service immediately. Agent gave me an option and offered to send the shelf back to them. I packaged the item and sent it back the same day. Then I received a message stating that shelf was in bad condition, so they'll refund me only $10. When you buy something and pay for it you expect to get what you asked for! I paid money, but received something completely ridiculous! The least they could do was to offer an exchange. Very disappointed.

I filled for bankruptcy in: 2012 paid all my secured debt 100% via the US Trustee assigned my case > Kathy Dockery. I did not have a line of credit in 2008 at all with this company!I had a card in 2001 which was paid in full by Oder of the courts during my divorce. My x- Alwx Gramm was partner in this card which he closed immediately closes after paying! Which was my card first but they allowed him to close my account! The legal amount of time for this to still affect my credit has long since passed; including but not limited to the BK-13 which was satisfied on or around 11-11-12! Any documents needed to clarify this are public record! Please kindly advise as to how to dispute this misinformation..on credit report?

Hd discriminates against people over 40, women, and people with disabilities. It happened to me. I am pursuing legal action and I hope everyone who feels they have been discriminated against will do the same. Do not shop there. Shop elsewhere. Do not remain silent.

On December 16, 2015 at 5:20PM I visited the 22nd Ave N Home Depot store in St. Petersburg to buy a Christmas tree. In the 'cage' of trees, there was one man working with customers. He was tall, crew cut and football type build. He had multiple customers in the area yet focused on one male/female couple only. He showed them about 20 trees as they tried to decide on the perfect one. Others of us had maneuvered our own trees and made our decision, yet could not get him away in order to get our tree trimmed and thru the net machine. Apparently this guy can do only one thing at a time. We stood there for 15 minutes while he is still walking the aisles looking for a tree for a couple who had trouble finding the perfect one. Or is he sexist, and only helps the male female couple and leaving the two ladies to our own and the ladies with children to struggle on their own. Really pathetic customer service. This guy should not have a job at HD with so many good candidates looking for jobs and who are willing to actually engage with customers. Letter from a VP of a bank, and a Senior Project Manager of a tech company. On the other hand, I went in the store for one item and had one gentleman provide some of the best service ever. So there is a lack in training or a poor hiring decision. Either way, the Christmas tree guy was awful.

I ordered an artificial Christmas tree on the home depot site last month. I saw the model in the store located in Rutland Vermont but decided to order it online so it would be delivered to my house instead of me having to maneuver a big, bulky box to and from my car. In store, the tree looked very nice. I just tried putting this together tonight and found that the inside of the base is broken and crumbled, as well as there being a big chip on the outside of the urn. At this point, the tree itself is put together but leaning against the wall until my husband can figure out a way to make it sturdy in the urn . I do not have the time to dismantle it and make a return, whether by mail or at the store. I am very disappointed in this order. It's not like this is some small item that is easily packed up again to get a new one. I will never buy anything online from Home Depot again.

Well if you have an hour to read this... Where do I start? Purchased the door in june 2014. It was installed a few months later. The next day I was looking at my beautiful new door only to see the glass decorative sidelite was installed backwards! I quickly called peak installations and I was told to take a picture and email it to them. Are you freakin kidding me? I spent $6, 500 and you can't send someone out? Within a few days the actual installer called me. His exact words were "some people actually like the sidelite installed in the reverse"... Seriously? Why would I pay money to have a decorative piece which no one can see from the outside since its facing interior? Then weeks went by... No calls from peak. I called them only to hear the annoying "project manager" say she was just about to call me. She proceeded to tell me she'll send out a technician to simply flip the sidelite so it's in the right way. Huh... The technician came out after a month only to see that the sidelite cannot be flipped as it is built as one entire unit and now the entire thing will have to be ripped out and replaced. If peak actually knew the products they install shouldn't they have known that this door is a complete unit? Instead they wasted my time and had me chase them down. Well it doesn't end there... The next door that came was installed so poorly by some other sub contract company. There was silicone seeping around the trims it was horrible! Total amature workmanship! Weeks later one of the plugs that cover the screw hole came off. So I called peak again. The lovely receptionist there said she would have a technician come out and fix it. Again weeks went by and nothing! So I call again and the lovely receptionist (I'm being polite) said in her oh so famous words "I was just about to call you". Next day tech came while I was at work. When I got home I was so angry with the so called "fix". The tech covered the screw hole but with a completely different colour! I called to speak with the tech and he said well I didn't have the exact colour so that's all I had! Ok so a couple months go by and my husband noticed that moisture and condensation are inside the glass decorative sidelite. So again I call peake, the nasty receptionist advised me to take photos again. I take the bloody photos and send them. After weeks she tells me the door needs to be replaced again! So now this will be my third door in less than one year.in the meantime I get this random phone call from this handyman telling me he was contacted by peak to fix my problem? I explain to him that there is nothing to fix since the entire door unit will be replaced. He insisted on coming to my home to see the door. When rob came he briefly inspected the door but I could tell he had no idea of what he as looking at. He was more concerned about trying to sell me on his many handyman skills. Then rob disappeared... He was replaced by yet another subcontracted installer. So finally in july of 2015 my door was ripped out again. The last installer (All wood) did an amazing job I must say. But my problem now is peak only ordered me a new unit but kept the existing door. So now I have 2 different colours since the door was not made at the same time as the sidelite. I contacted peak and they basically said too bad deal with the warranty. She actually said that I am to call masonite warranty! I cannot believe that after everything this company has put me through and the amount of money that I have spent this is the type of customer service I get! If you are considering purchasing a new door please take my advice and do not go through home depot. You are better off going to an actual door company that doesn't sub contract out! I am truly disappointed as I have scrimped and saved to buy this door only to feel screwed over and unhappy with the end result. Take it from me beware of peak installations!

I was supposed to get a delivery today 11/2/2015. I got the call from the delivery guy, i told him i will be there in 20 minutes. He was very rude and told me he will talk to someone in the company and hung up on me. i got the call back from the home depot delivery and they said they moved on to the other delivery and they don't have to wait. That was very disrespectful. They cannot wait 20 mins. If i knew i was going to be treated like this, i would have never done business with them and never paid them $1600 a week ago. When i was doing my purchase, i was told they are pretty flexible and call them in advance. This is a complete waste of time and i feel that i have mislead.