Home Depot

I have an odd size door opening on my house so I ordered a custom door from the Richmond rd, Home Depot in Lexington on Dec 2nd. I was told it would be finished by Christmas. I called and was told it was held up, but would definitely be done by Dec.26. It's now Dec 29th I have a hole in the back of my house and still no door. The new date is Jan 1st. I'm not sure why it takes a month to cut 2" off the bottom of a door, but if it does I should have been told that in the beginning.