Hilton Worldwide review: Mouse droppings and ant infestation ignored

I have been a loyal Hilton Honors member for years and almost always choose Hampton Inns when traveling for business or with my family. Unfortunately, my recent stay at the Hampton Inn & Suites Murrieta, CA was the worst hotel experience I’ve had in decades — and the hotel refused to honor Hampton’s “100% Satisfaction Guarantee.” What went wrong: - Unprofessional front desk service: At check-in, the clerk told me I “overpaid” by $70 per room compared to same-day booking and then quoted the cheaper rate to another caller while I stood there. She also added extra fees, saying my booking site was “wrong” about the total price. - Room access issues: The first room keys failed three times, even after reprogramming. The lock flashed red and the handle was loose, but the clerk insisted “there is no red light” on Hampton locks. I had to return to the lobby multiple times before being moved to another room. - Unsanitary conditions: The new room had mouse droppings in multiple spots, hair in th...ed by an animal. Near the droppings was a dried yellow-brown substance. - Pest infestation: Overnight, our vehicle was infested with thousands of Argentine ants coming from the hotel parking lot. They got into the engine, vents, seals, seats, and floors. Pest control (who said they already service this hotel) had to fog our car, delaying our 12-hour drive by over two hours. Another guest’s car was infested as well. - No help from management: When I reported all of this — from rodent evidence to the ant infestation — the front desk said “management will not do anything.” The only “help” was a late checkout while we waited for pest control. Bottom line: This property is dirty, poorly maintained, and dismissive of guest concerns. The brand’s “100% Satisfaction Guarantee” was not honored here. I will never stay at this location again, and I strongly recommend avoiding this hotel in Murrieta Ca., it until Hilton takes serious action to address sanitation, pest control, and staff training.

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