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Hilton Worldwide
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Hilton Worldwide Complaints Summary

15 Resolved
54 Unresolved
Our verdict: When using services from Hilton Worldwide with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Hilton Worldwide complaints 69

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1:21 pm EDT

Hilton Worldwide accident

My husband slipped and fell in the rest room at the Hampton INN in Atmore. He walked in the restroom and slipped on a puddle in a puddle of water. Apparently the Toilet from the above floor was leaking and caused this to happen. When I reported it to the District Manager Dan Kania. All he could do for me is comp me a room. First of all he should have been more sympathic in the situation and how about asking if the guest that slipped see if he is ok. Bad management. Im very upset by the treatment that we received. The one last thing that really set me over the edge was, when he told me that we would need to drive back to be reimbursed for the room. That is the craziest thing I eve heard in my life. I will supply pictuers upon request.

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9:51 am EDT
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I was contacted on March 8th concerning a room I booked in Orange Beach, Alabama. I had plans to go to Orange Beach March 8-11) and I booked a room at the Perdido Resort Hotel in Orange Beach. I paid for the first night on two rooms at this hotel. I received a call from the hotel on March 8th telling me that I needed to give them my card number to hold the...

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9:27 am EST
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Our Company shipped a package to : Mostafa Hamouch 12611 Memorial way Moreno Valley, Ca 92553. [protected] A Warning to Stores: please do not ship to this address! Nine months later, I get a charge back stating that the buyer denied buying anything. YES, you can get a chargeback after 9 months. With nothing to lose, I googled the address only to find...

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3:04 pm EST
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Hilton Worldwide awful hotel

This is the nastiest, run down Hampton Inn I have ever visited! This place is a dump. The stains on the sleeper sofa are disgusting! They change the dining area to the stupid "common area", yet the rooms are awful. The smell is nauseating and I certainly do not trust the cleanliness of my sheets. If what you can see is so nasty, how is what you can't see. We always book Hamptons because we are very sure of the quality of the room. Not in this case! I would not let my dog stay here, if I had one. This room has probably not been updated in at least 15 years. I am so disappointed that Hamton would have their name on this hotel and let it be in this shape. I will reconsider my hotel options for all future travel.

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bfambrose2003
Chicago, US
Sep 23, 2011 3:18 pm EDT

Gave me a smoking room after booking non-smoking a month prior.Staff did not care. Offered no other options for the night after multiple complaints! Would not transfer me to another hotel-all others "sold out" in KC on a Tuesday night! Was loyal Hilton Honors member until today Worst business trip expeirence in over 20 years by far!

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Kink
, US
Sep 06, 2011 12:46 pm EDT

Reserved room at the Hampton Inn in Dublin, VA which we paid in cash. When we arrived at 3 AM in the morning they had no room for us. We were exhausted and all they are doing is sending an
apology letter with a Starbucks gift certificate.

NOTE:
They did after 20 minutes…give us our money back.

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Basviny
, US
Nov 11, 2011 7:46 pm EST

The owners of this hotel need to pay attention to their business, , , this place was awful! Do not stay here!

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Really?
San Diego, US
Sep 24, 2011 11:09 pm EDT

As a business traveler you should know that special requests are never guaranteed. In the future you should stay at properties that are 100% non-smoking. Many facilities are going that direction so finding them in major cities is becoming easier.

This complaint is a waste of space...

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2:59 pm EDT
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Hilton Worldwide unfair treatment

was treated completely INAPPROPRIATELY, by my manager, Debra Maxwell, I had told her some issues we were having with another employee and she never did anything about it, so when it continued for the past three days, I decided to go to Tanya, the assistant manager, in doing this my boss, decided to tell me to quit for the rest of the day, but never said I was fired, so I will be at work on Thursday, being I was not fired, and did not quit and would like this resolved before then. You can contact me at [protected]. I appreciate any and all help with this situation.

Sincerely
Angel Walker
Hampton Inn on Apple Blossom Drive in Winchester, Virginia, [protected]

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1HVT797
, RU
Oct 09, 2012 5:49 pm EDT
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THANKS FOR THE PHONE NUMBER, I KNOW WHO TO CALL WHEN FEELING FRISKY.

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6:00 am EDT
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Hilton Worldwide customer service or lack thereof

In all the years our family has stayed at Hilton properties, I have never been so enraged at the lack of care and concern, and lack of integrity at a Hilton hotel.

My 9 year old daughter had accidentally left her beloved blanket in her bed the morning we checked out, it was around 6:00am. We didn't realize it until we had arrived at our next destination that evening. I called the hotel IMMEDIATELY upon discovering the lost blanket at 8:30pm the same day (September 20, 2012) and told them the room number #522 and told them it was in her bed, so it would have been sent to the laundry when they came to clean the room. They said it wasn't in the lost and found and to call the next morning to speak to housekeeping. I called first thing that morning and spoke to Sandra. I explained that this was no ordinary blanket, and that it had followed my daughter through cancer treatments, chemo and steroids, and was of great comfort to her during the 6 month stay in the children's hospital where she received her bone marrow transplant, and the 18 months in isolation that followed. This blanket was with her since the day she was born, and saw her through the worst of times, and we asked that they make every effort to please look for it. There was only one place it could have been . . . the LAUNDRY ROOM. The head of housekeeping took down my information, I described the blanket and she said she would get back to me. She never did.

I followed up with the manager (David McConnell) the next day (Friday, September 21st) and he was nowhere to be found so I left a VERY DETAILED message as to the situation and how distraught we were. He never even returned my call.

On Sunday, September 23rd, we flew back to Tampa, FL and went directly to the hotel to check on the whereabouts of the blanket. The front desk clerk appeared to have cared less about the situation. He said that the manager wasn't in, and likely at home, so I insisted that he call housekeeping and asked if they found it. Whoever he spoke to on the phone said no, which is likely because they never looked. It was in the bed of room #522, and the only place it could have gone was the laundry facility. Unless of course, the housekeeper that took care of the room just saw it and pitched it in the garbage.

Yes, this blanket looked worn, and torn, and used. It was a child's blanket that was very near and dear to her heart. No replacement could ever come close to what this blanket meant and unfortunately is now in a trash bin somewhere because your staff couldn't have cared less. There was no concern, no return call, and certainly no compassion shown. I would hate to think if they had children who had gone through a fatal illness and was the only source of comfort for their child, that they wouldn't have compassion for the situation. I realize the blanket will never be found now, but I certainly hope that the staff will think twice next time before tossing something in the garbage. Certainly it should have gone to Lost and Found, or even contacted the guest that stayed in that room. We are Hilton Honors members and have been for over 10 years. They had our contact information and chose to ignore the call and show a complete lack of integrity and character. We certainly will think twice before ever recommending this hotel to friends and family, and you can be sure that our next phone call is to the news station that ran a story on our daughter to tell them what heartless people you have working at that location. If by some small miracle, it was found, we hope that someone would have called to tell us. This situation will be shared with every trip advisory review I can find on this hotel, as well as the corporate office. We are absolutely disgusted by the lack of compassion shown and would hope that some intense training results from this in the department of customer service and compassion.

My family was in the hotel business all my life, and I can guarantee you that we would have searched high and low until it was found if this situation had occurred at our hotel. Shame on you Hilton.

Disappointed beyond belief . . .
Hilton Honors Members

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2:29 am EDT
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Hilton Worldwide unfair actions

I worked for this hotel from october 2010 to march 2011. I first was hired on as a housekeeper and then was promoted to front desk clerk. The first couple of months went fine with no complaints and then they started to show their true colors. I went from working the 3 to 11 shift that i had originally been promised to the 11 to 7 shift. I explained to them that i could not work the night shift because i had two small children at home and it would be very hard for me but it went through one ear and out the other. I couldn't quit because i was the only source of income in my household at the time so i had to just suck it up. When the inspector came in to inspect i pretty much had to lie to her face about certain things we did which i am pretty sure is illegal. i had to give her the wrong paperwork and some paperwork had been doctored. All of these things made the job horrible but what really put the icing on the cake and made me quit was this. I found out in late febuary that my aunt was very ill and the doctors were saying that there was nothing more they could do so i explained to my manager that when the time comes i am gonna have to take some time off to go to her funeral. I found out 3 days later that she passed away and she lived in Mississippi where i am from originally so i called my manager and told her what happened and under pennsylvania law they had to give me time off for bereavement. My manager told me to take all the time i needed and to call her when i felt up to coming back to work. I left on a friday to drive down for her funeral and left the following thursday to come back. at 10 o'clock on thursday night i get a phone call from them telling me that i am due to be in for work that night and that i need to be there. I calmly explained to them that i was 600 miles away and that i couldn't make it for 11 and that the manager told me that i had all the time i needed and that i had to call her before i could come back. the girl said oh and hung up. i just assumed that the girl made a mistake and shrugged it off. 2 days after i got back i called my manager and told her that i was ready to come back and she said ok you are scheduled for tonight is that ok? and i said yes ill be there. when i got to work that night i was handed 4 write ups. 2 were for the time off i had to take and 2 were for not showing up thursday night. i told her i was not signing any of them and that what she was doing was illegal and she proceeded to tell me if i didn't sign them i wouldn't have a job anymore so i told her well fine i don't have a job then and i took off my name tag and my uniform shirt, handed them to her, and walked out. She tried to call me 4 times in the 25 minutes it took me to get home and i didn't answer because i was too upset. She called me again the next morning and this time i answered because i had calmed down some and she said that she didnt appreciate me just walking out like that and i told her well you wouldve fired me anyway. she said no i wouldn't have i just said that to make you sign them. what is that supposed to mean? so you not only are breaking the law by writing me up for taking bereavement but you are also intimidiating me into signing the write ups. i not so nicely told her that i was not coming back and that they could mail my last paycheck to me. This place needs to be investigated by either the EEOC or the BBB asap. They have some very fair and illegal practices and i warn all potential employees...think twice!

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romona diaz
Plano, US
Jun 04, 2014 7:22 pm EDT

this company has hired this person that has been to prison for check fraud and credit card fraud and has granted all access for him so if you have stayed at these hotels check your statements twice!

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2:55 pm EST
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Hilton Worldwide subpar conditions

Was forced out of my house due to plumbing issues and stayed at the Hampton Inn in Hanover, Pa with my wife and 2 children. Apparently they dont care about thier guests in the least. We had roof construction directly over our bed at 8am everymorning for 2 weeks. Particles and debri fell all over us every morning. When I complained at the front desk the lady offered me a bowl of earplugs. Absolutly ridiculoous to even make money off a room where people can't sleep. I'd estimate the noise was around 95db. Maybe they should try to take care of a 2 year old on 4 hours af sleep for 3 weeks.

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11:39 am EDT

Hilton Worldwide hotel booking problems

Hampton Inn, Bethlehem PA. We book three rooms for the night of my nephews wedding. We were promised that we could also have a rollaway bed at an extra fee which I agreed to. When we got to the hotel the room with double beds were not much bigger than single beds and they had no roll away beds. Also other people booked rooms and when they got there they were told that the hotel was overbooked and they had no rooms. I was always under the impression that when a bride and groom reserve a block of rooms for their guests that they would be together.

Well we were all over the hotel and it made it impossible to meet up with anyone afterwards. This is the last time I will stay at a Hampton Inn.

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10:40 am EDT

Hilton Worldwide unauthorized illegal credit card charges

When my family and I got to the hotel, I used a credit card that we reserve ONLY for hotel transactions.We stayed overnight and returned home the very next day. There is NO confusion here. I just opened my credit card statement today and there are unauthorized charges to my credit card for flight(s) to Cairo, Egypt and gosh golly and gee whiz... I don't even have a passport. It was charged on the date we checked out and were charged for our room. This is NOT a coincidence and I will be letting everyone know what loser, punk criminals the Garden City Hampton employs.While I was checking in, I made sure I watched my card as best I could because of identity theft issues. I found it extremely unusual when the person at the front desk asked for a second form of ID. I am/was a member of the HHonors and my number was clearly entered on the invoice. I made reservations online and clearly it wasn't necessary for the second form of ID. I looked at him quizically and he said, "Something like a credit card or drivers license." I complied and let him see my drivers license. Not exactly what he wanted to see. I could imagine the charges that could have been made on my other credit card. The service was lousy. The continental breakfast was sparse. The fruit bowl remained emptly for the hour I was there. The orange juice machine was broke. My daughter and I tried to check our emails three times throughout the day and the same two fat cows were sitting there, planted in front of the computers as if they were homeless patrons sitting in a public library all day.Were they even guests? Somehow I don't think they were. This would have to be the worst experience ever and I will NEVER return to this Hampton again. Taking someone else's credit card for their own personal use is a crime and I will do everything in my power to make sure the person responsible will think twice before taking advantage of a customer again. So folks...BEWARE! Watch the credit card of your choice that you use to pay. Do not provide another credit card for a second form of ID- it isn't necessary. Check it often to make sure no unauthorized charges get put on your credit/debit cards. Or simply go to a better, more honest hotel/inn. I hate the feeling of being duped- I don't think I paid $186.00 to be fooled and taken advantage by an employee that represents the Hampton. I won't let it happen again.

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10:35 am EST

Hilton Worldwide general manager very rude

Recently, on a trip to Temecula California to bury my wifes mother, we experienced a level of customer service so poor I felt compelled to let as many people know about it as is humanly possible. Our adventure began at the Hampton Inn on Jefferson Street in Temecula California. Please note that the facilities were actually very nice and the front desk personnel were well trained (Karen and Nadia were phenomenal). Chris, in the sales department also did a great job. That said, the target of this complaint is the properties General Manager, Nadine Steddom.

On January 1st, 2011 my Mother-in-Law passed away peacefully in her sleep. Mom was a community leader and a mover and shaker within the city of Temecula, California. A great many people attended her services and an even greater number her reception/Celebration of Life afterwards.

After Mom died, my wife and I flew directly from Atlanta, Georgia to Ontario, California driving on to Temecula. Over the next few days we arranged Mom's funeral services, which also included reserving rooms for incoming family. I was in charge of that task as I am the one who schedules all my wife's job related travel out of Atlanta. My wife is a Hilton Honors Gold level member who travels for her work about one out of every three weeks and, to this point, she has always had good experiences at Hilton hotels.

Not knowing what hotels there were in Temecula I jumped on line and did a quick search. I immediately found the Hampton Inn and called to see if we could secure a price break of some sort because I had a feeling we might be needing more than just a few rooms. I spoke with Chris in the sales department and he was great. He offered a fair discount and I told him I would call as soon as I had an exact number of rooms needed.

On Thursday, January 6th, my wife and I came to the hotel with a list of names so we could pre-register our guests and arrange payment (we paid for all their rooms). Karen helped with check-in and was a joy to work with. Because we wanted to pay for the rooms before our guests checked in, Karen had to leave the front desk area to ask Miss Steddom (I assume) what the process was for charging our credit card before our guests arrived. Miss Steddom (again, I assume) explained the process to Karen and she began checking people in and charging our credit card (Miss Steddom, if it was her, never left her office to come to the front desk). It was going to take a while so Karen said she would send receipts to me via email. We also made sure to inform Karen that our guest list was somewhat fluid and there might be additions for Thursday and Friday.

The credit card we gave Karen was my Mother-in-Law's credit card. It was a Wells Fargo Visa card with a $25, 500.00 credit limit. Not having a lot of experience with the law as it applies to a family members death and because my wife had power of attorney AND was a signee on Mom's Wells Fargo bank account we figured we could use her credit card to handle most of the expenses relating to her funeral (keeping it all organized and buying a little time to settle the estate). Latter that morning, I began receiving confirmations via email that the rooms were paid for.

On Friday morning, January 7th, one of our guests told us that another couple had arrived at the hotel but that they weren't able to check in. I was a little puzzled and immediately called the hotel thinking I had screwed up by not including their name on the list of Friday check-ins. I think I again spoke with Karen who told me there was a problem with the credit card and she needed to transfer me to the manager (once again Karen was very pleasant).

We had used the credit card to pay for a number of expenses the day before (obituary, catering, rooms, etc.). When we tried to use it at the funeral home Thursday night to pay those fees, however, the charges were rejected. My wife spoke with a credit card representative who explained that regardless of her power of attorney and signing privileges on Mom's bank account the credit card was now cancelled. Not being able to use the card wasn't really a big deal. We had other forms of payment and immediately settled with the funeral home. Neither of us were sure if the charges posted earlier in the day would be honored but figured if there was a problem we could take care of them as they came up just like we had with the mortuary.

Upon being transferred to Miss Steddon I started to explain what had happened. Because we were in the process of getting ready for Mom's services I knew I needed to keep things short so I planned on giving her the para-phrased version of the story (and offer another form of payment). I was no more than a sentence into the conversation when Miss Steddon abruptly cut me off. In an extremely condescending manner I was told she knew the whole story, didn't have time to hear it again, and could I get to the part about how she was going to get paid. I was stunned! Every gesture of good will generated by the Hampton Inn staff was dismantled in less than 15 seconds and it was done by the properties General Manager, Nadine Steddom.

Because I knew immediately what kind of person I was dealing with I started dishing out the same level of insolence, cutting her off more than a few times in an equally condescending and rude tone. I asked (abruptly) if I could give her another credit card over the phone but was told I could only do it in person. I told her I would not be in until after the services and the reception but I would be in. That was the end of the call.

After hanging up, one of Moms sisters informed me that, earlier in the morning, Miss Steddom had a run in of some sort with another of our family members regarding payment for the rooms and that discussion hadn't been a positive one. I am not 100% clear on what, if anything, actually took place or was said between my our guests and Miss Steddon but I will be calling everyone involved to find out exactly what happened so I can post it later.

Later that evening, after burying my wifes mother, I arrived at the hotel to pay the bill. The front desk clerk, Nadine, like Karen before her, was sensational. She was aware of the issue and even apologized, inferring that Miss Steddon's behavior wasn't all that shocking (she didn't actually say those words but a deaf and blind man could read between the lines). Guess what happened next? Miss Steddon had told Nadine that all the charges previously rung up could remain on my Mother-in-Laws credit card. I only had to take care of the two rooms that hadn't already been paid for. I guess because the credit card company had approved the charges in the first place they were going to honor them. Isn't that amazing? A new level of poor customer service was achieved, BY THE GENERAL MANAGER, after I had already spent more than $1, 000.00 at her hotel. All over two rooms. And, she wasn't smart enough, professional enough, and brave enough to call me and apologize for her behavior (I would have welcomed her call and that would have been that).

The next morning I sent an email to Hiltons complaint department detailing our experience and telling them what steps needed to be followed to rectify the situation. Apparently Hilton has a policy that allows the property in question to try to resolve guest complaints. Thats real sweet but under no circumstances am I going to allow Miss Steddom to handle her own complaint. This woman brought my wife to tears on the day she was burying her mother. Her actions will not be swept under the carpet because Hiltons complaint department is too lazy and stupid to address the problem in the manner I requested.

Until this situation is resolved I would recommend that anyone and everyone avoid this hotel like the plague.

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12:45 pm EST

Hilton Worldwide rude general manager

On January 1st, 2011 my Mother-in-Law, Mary, passed away peacefully in her sleep. Because she was a community leader, a great many people attended her services.

My wife and I flew directly from Georgia to California to arrange Mom's funeral services, which also included reserving rooms for incoming family. I was in charge of that task.

I called the Hampton Inn in Temecula California to secure a multiple room price break. Chris in sales (sharp guy) offered a fair discount and I told him I would call as soon as I had an exact number of rooms needed.

On Thursday, January 6th, my wife and I went to the hotel to pre-register and pre-pay all the rooms before our guests arrived. Front desk clerk Karen told us it was going to take a while to run the charges and could she send receipts to me via email which was okay with us. We also told her our guest list was fluid and there might be additions for both Thursday and Friday.

The credit card we used was my late Mother-in-Law's. It was a Visa card ($25, 500.00 limit). My wife had power of attorney AND was a signer on Mom's bank account so we were hopeful we could use it to handle the expenses relating to her funeral (keeping it all organized and buying a little time to settle the estate). Latter that morning, I began receiving confirmations via email that the rooms were paid for.

We had used the credit card to pay for a number of expenses on Thursday 1/6 but when we tried to use it Thursday night to pay mortuary charges the card was rejected. We were told that regardless of my wife’s power of attorney and signing privileges the credit card was now cancelled. We had multiple other forms of payment available and immediately settled with the funeral home. I was worried about the charges previously posted but figured we could take care of them as they came up if there was a problem.

On Friday morning, January 7th, one of our Friday guests couldn’t check in. I called the hotel thinking I forgot someone. Karen (again) told me there was a problem with the credit card and needed to transfer me to the manager, Nadine Steddom.

I started to explain to Miss Steddon what happened with the credit card the night before. Because we were getting ready for Mom's services I knew I needed to keep things short. I started to explain what happened when Miss Steddon cut me off saying she knew the whole story, didn't have time to hear it again, and could I get to the part about how she was going to get paid. I was stunned!

Because I knew immediately what kind of person I was dealing with I responded in kind cutting her off in an equally condescending and rude tone. I asked (abruptly) about giving her another credit card over the phone but was told I could only do it in person. I told her I would not be in until after the services and the reception. After hanging up, one of our guests commented that Miss Steddon had been rather rude that morning with her. I will be calling everyone involved to confirm her story.

Later that evening I arrived at the hotel to pay the bill, exhausted and drained from just burying my wife’s mother. Front desk clerk Nadine was aware of the issue and even apologized, inferring that Miss Steddon's behavior wasn't all that shocking (she didn't actually say those words but a deaf and blind man could read between the lines). Guess what happened next? Miss Steddon had actually told Nadine that all the charges previously rung up could remain on my Mother-in-Laws credit card. I only had to take care of the two rooms that couldn’t be applied to that card. After spending more than $1, 500.00 at her hotel I was treated like a cheat and a criminal. All over two rooms. And, no phone call from Miss Steddon to apologize for her behavior (I would have welcomed her call and that would have been that).

I have already notified Hilton about what happened but I don’t expect a response for at least a month and I’m sure it will just be a form letter anyway. I would think, since my wife is a Hilton Honors gold level member, they might want to get in touch.

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11:33 am EST

Hilton Worldwide scam

On January 1st, 2011 my Mother-in-Law, Mary, passed away peacefully in her sleep. Because she was a community leader, a great many people attended her services.

My wife and I flew directly from Georgia to California to arrange Mom's funeral services, which also included reserving rooms for incoming family. I was in charge of that task.

I called the Hampton Inn in Temecula California to secure a multiple room price break. Chris in sales (sharp guy) offered a fair discount and I told him I would call as soon as I had an exact number of rooms needed.

On Thursday, January 6th, my wife and I went to the hotel to pre-register and pre-pay all the rooms before our guests arrived. Front desk clerk Karen told us it was going to take a while to run the charges and could she send receipts to me via email which was okay with us. We also told her our guest list was fluid and there might be additions for both Thursday and Friday.

The credit card we used was my late Mother-in-Law's. It was a Visa card ($25, 500.00 limit). My wife had power of attorney AND was a signer on Mom's bank account so we were hopeful we could use it to handle the expenses relating to her funeral (keeping it all organized and buying a little time to settle the estate). Latter that morning, I began receiving confirmations via email that the rooms were paid for.

We had used the credit card to pay for a number of expenses on Thursday 1/6 but when we tried to use it Thursday night to pay mortuary charges the card was rejected. We were told that regardless of my wifes power of attorney and signing privileges the credit card was now cancelled. We had multiple other forms of payment available and immediately settled with the funeral home. I was worried about the charges previously posted but figured we could take care of them as they came up.

On Friday morning, January 7th, one of our Friday guests couldnt check in. I called the hotel thinking I forgot someone. Karen (again) told me there was a problem with the credit card and needed to transfer me to the manager, Nadine Steddom.

I started to explain to Miss Steddon what happened with the credit card the night before. Because we were getting ready for Mom's services I knew I needed to keep things short. I started to explain what happened when Miss Steddon cut me off saying she knew the whole story, didn't have time to hear it again, and could I get to the part about how she was going to get paid. I was stunned!

Because I knew immediately what kind of person I was dealing with I responded in kind cutting her off in an equally condescending and rude tone. I asked (abruptly) about giving her another credit card over the phone but was told I could only do it in person. I told her I would not be in until after the services and the reception. After hanging up, one of our guests commented that Miss Steddon had been rather rude that morning with her. I will be calling everyone involved to confirm her story.

Later that evening I arrived at the hotel to pay the bill, exhausted and drained from just burying my wifes mother. Front desk clerk Nadine was aware of the issue and even apologized, inferring that Miss Steddon's behavior wasn't all that shocking (she didn't actually say those words but a deaf and blind man could read between the lines). Guess what happened next? Miss Steddon had actually told Nadine that all the charges previously rung up could remain on my Mother-in-Laws credit card. I only had to take care of the two rooms that couldnt be applied to that card. After spending more than $1, 500.00 at her hotel I was treated like a cheat and a criminal. All over two rooms. And, no phone call from Miss Steddon to apologize for her behavior (I would have welcomed her call and that would have been that).

I have already notified Hilton about what happened but I dont expect a response for at least a month and Im sure it will just be a form letter anyway. I would think, since my wife is a Hilton Honors gold level member, they might want to get in touch.

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My wife and I booked a room for Sunday January 2, 2011 night through hotels.com. Full disclosure - the information we received when we booked the hotel stated they have a 24 hour cancellation policy. Saturday January 1, 2011 night was terrible for our family as my kids were sick and vomiting all night long and consequently we could not make our trip. We...

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Hilton Worldwide amazingly poor customer service

My wife and I booked a stay at Hampton Inn hotel in Parsippany North, NJ for Sunday evening January 2, 2011 through hotels.com. Unfortunately, my kids were up all Saturday night vomiting with fevers and we could not make our trip. We called the first thing in the morning to cancel the reservation and while hotels.com was happy to refund us, the hotel itself refused any type of refund by direction of Mr. Michael Williams, the General Manager. We did not cancel within 24 hours but did so in the early morning of our intended stay. Obviously we did not anticipate our children being sick. While we have stayed at many Hampton Inns in the past, it makes it difficult to ever stay at one again in the future.

While trying to reach Mr. Williams on Monday January 3, 2011, a gentlemen by the name of Binny was exceptionally rude actually telling me to "f_ck off" and "I will f_ck your sister" and "go f_ck yourself" all while just trying to reach Mr. Williams. The level of customer service at this facility is beyond imaginable and complaints will be made to the franchise owner and Hampton Inns corporate facility.

I do not imagine the facility was booked for Sunday January 2, 2011 and we even stated that we were planning on rescheduling with them however we did not have a confirmed date yet.

The compassion and the level of customer service exhibited by Mr. Williams and his staff is truly some of the mostly unprofessional that I have ever encountered. Do youself a favor and do not even think about staying at this hotel. I can only imagine if I actually did stay there and I needed something urgent in the middle of the night for my kids. My guess is that they would have been as uncooperative and uncompassionate as my experience has been with them so far.

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Hilton Worldwide harassment and discrimination

I was recently told that I did not need more days because I had another job. My other job is working two hours a week. I work every time I am scheduled and do not lie about having an appointment or whatever to get a day off. I work and do my job but still make minimum wage and will probably be fired in the next week or so.

The harassment is from the head housekeeper. She is suppose to check all the housekeepers rooms. but just checks mine. Then she goes and lies to the manager that i am not doing something that she told me to do. I do everything she tells me to do and put up with her calling me names and everything. I think harassment would be the perfect word to describe this situation.

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Hilton Worldwide beware

I prepaid via priceline.com $228.65 for my entire stay atthe Hampton Inn from May 1 - 6, 2010. I checked out of the property with a zero balance folio. Two days later I checked my credit card and saw that the property had charged me $965.19. I called the property and spoke to the General Manager who told me that they did not participate in priceline.com. I faxed the GM my receipt from priceline.com proving I had pre-paid for my stay and that my offer had indeed been accepted by the property. The property has failed to credit my card back the additional $965.19. Despite repeated calls to the property the GM has refused to issue the credit even though I have sent him proof that I have already paid. This is fraudulent behavior. I have also reported this problem to Hilton Corporate, my credit card company, priceline.com and the Attorney General of the State of Massachusetts. The property needs to promptly issue a credit of this fraudulent charge. Frankly, I am owed an apology as well for the hours I have spent trying to have this situation resolved, not to mention how soured I have become to Hampton Inn in general.

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Hilton Worldwide no hospitality

I went to the Hampton Inn of Raynham Massachusetts looking for hotel room after a close friend's wedding. It was late at night after sharing a special day with old friends. The receptionist did not know how to process a credit card transaction and tried to conceal her ignorance by telling me that my credit card was denied and that "It was likely due to insufficient funds in my account." She told me this very matter-of-factly and in front of my fiance and other guests in the lobby. Embarrassed and caught off guard as I had used my credit card just a few hours earlier, I went outside to call my credit card company to find out why the transaction was denied. They told me, after I had accused them of the being responsible for the embarrassing incident, that they did not have a record of an attempted transaction at the Hampton Inn and that the receptionist had not processed the transaction properly. I went back inside and paid for the room with another account figuring it would be better to straighten things out in the morning. I called the front desk the next morning and a different receptionist answered the phone. Her name was Mariel and she explained to me that my credit card had not been denied the night before and that the receptionist should have simply keyed the account number in manually. I then spoke with management to inform them of the situation and I was further insulted and accused of "Just trying to get a free room." Amanda Sylvia and Michael Buddemeyer, both members of management at the Hampton Inn of Raynham, insisted that the receptionist from the night of the incident followed all appropriate protocol including giving her unprofessional opinion that my credit card was "Likely denied due to insufficient funds." They also both insisted that the receptionist with whom I spoke the following day, who had explained that the situation could have and should have been avoided, was "A new employee who did not know what she was talking about."

The whole experience, from the time I walked in the door of the Hampton Inn and continuing to the present time, has been very unsettling. The Better Business Bureau closed my complaint because they determined it was an instance of buyer's remorse.

As made evident by the fact that I am no longer looking for a refund of the $142.22 that I paid for the room, I negate the argument that this is a case of buyer's remorse or "Just looking for a free room." I was embarrassed by the receptionist of the Hampton Inn in front of my fiance and other guests at the hotel on the night of a close friend's wedding. I was then further insulted by the management of the Hampton Inn, which is a member of the Hilton family of hotels, when I attempted to inform them of my discontent. Hotels are part of the hospitality industry and sadly the management at the Hampton Inn of Raynham, MA does not understand what that means. This incident should have been avoided that night and surely should have been resolved rather than escalated during the seven months that have passed since.

Michael Buddemeyer, arrogantly informed me that he is "The Regional Director of Operations for the entire company. I am the highest supervisor there is for the hotel." He has denied the fact that he has any superiors and therefore was unable or unwilling to provide me with their names and contact information. I will be in contact with the management of the Hilton and the Board of Directors if necessary, as they are surely his superiors in spite of what Mr. Buddemeyer thinks.

Finally, I seek closure by way of informing other consumers about my experience at the Hampton Inn of Raynham and strongly recommending that you drive past the Hampton Inn the next time you are in need of a hotel room. I assure you that I will.

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Are you Serious?
554 S 4th Street, US
Apr 15, 2010 11:11 am EDT

It is possible for your card to be declined even though you have money on your card. In order to get authorization, the computer tries to authorize more than the actual bill to ensure there is money on the card as well as ensure you have money to pay for incidentials. Sorry for your embarassment but there is a posssiblity.

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Really?
San Diego, US
Apr 03, 2010 12:07 am EDT

So the entire Hlton empire is against you...

We are to believe that is is impossible that your credit card declined...

Give us a break. You think that your little temper tantrum on this website will right the wrong?

Get over it...Relax and just stay home.

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5:12 pm EDT
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Hilton Worldwide security

I checked in to the Hampton Inn off of I-35 and parked my truck right across from the entrance lobby with the tailgate up against the fence facing I-35.
During the night my truck was broken in to using a srambling device to unlock my keyless entry system. The thieves took there time and went through every compartment of my truck as if they had nothing to worry about or were tipped off by some one from the hotel.
When I discovered the break-in and went to complain, the front desk clerk informed that they used to have a problem at this hotel and had a security service monitoring the parking lot but stopped it 3 months earlier because the break-ins had quit?

They also had no security cameras or a routine check of the parking area by employees during the night?

When I complained to Hilton?Hampton I was given the standard corporate "BS" on how they are not responsible for vehicles in the parking lot?
When I asked about why they did not require there properties to have at least security cameras for the price of there rooms I never received a reply back?

I was also told that it is my responsibility to take "EVERYTHING" out of my vehicle when I stay at there properties as they are not responsible for anything?
At the prices Hampton charges I would at least expect them to have security cameras? Especially when they knew they had a problem earlier in the year?

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554 S 4th Street, US
Apr 15, 2010 11:18 am EDT

They are not responisble for the break in, they are however responsible for keeping up with the property. That's the difference. Like with all parking lots, it is your responsibility to make sure all your valuables are removed from your vehicle it is common knowledge. There should have been more security I do agree, but as for the prices, you are paying for the actual room and stay, the cost has nothing to parking.

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lilvixen69
Sometown, CA
Oct 01, 2009 12:48 pm EDT

I'm from the "Ice Age" where people took responsibility for their own actions and weren't constantly blaming someone else. It's funny how, many years ago, someone would have tripped over a crack in the sidewalk, got up, brushed themselves off and said, "Gee, I must watch my step next time!" In this day and time, people would trip over a hair on the street and lay there screaming, "Oh, my back, my head! Oh, I'm suing!"
It's actually quite disgusting that no one can take responsiblity for their own beings anymore and must blame others for their own stupid mistakes.

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CustomerServiceDept
Iowa City, US
Sep 22, 2009 2:55 pm EDT

Well in that case, I am from the first one. The other will have to speak for himself.

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Dont like being duped
Binghampton, US
Sep 19, 2009 11:14 pm EDT

Scientists say the Earth has had four major ice ages over the past billion years.A Serbian mathematician named Milutin Milankovitch was intrigued by this puzzle of climate change, and in the 1930s he presented a theory that helped explain his theory. Milankovitch studied climate records, noting differences over time. He theorized that global climate change was brought about by regular changes in Earth's axis, tilt, and orbit that altered the planet's relationship to the Sun. This would trigger ice ages. He says there are more (at least 10), ice ages but I didn't count the less severe ones. We are at the tail end of a warming period as we speak. There's more information but I think you get the idea.

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CustomerServiceDept
Iowa City, US
Sep 19, 2009 11:10 am EDT

What ice age? There was more then one?

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Dont like being duped
Binghampton, US
Sep 18, 2009 6:59 pm EDT

Oh my! You both must have crawled out from under a rock. What ice age do you come from? Many "idiots", as you refer to them as, do sue the city. I am sure any city, such as the city where I live in, there are many a lawsuit. You can go after the city for a crack in the sidewalk. If you fall and get hurt by tripping on that crack in the sidewalk, the city will be liable. Especially if the city has been notified about the defect in the sidewalk before. Some lawsuits are silly and some get more credence than you would think but it happens.
You see, it's not the valuable "stuff" in the car that is the issue. It's the fact that the cars are being vandalized and broken into. Since the Hampton Inn owns that property, it would be reasonable to provide adequate security. They are responsible. In my experience, I make sure all my valuables are removed from my car when I go anywhere and I do take care in locking the doors. The patron in this case did lock his car doors but I am not sure what was stolen. It doesn't have to be anything as far as I am concerned-a crime was committed by whomever that broke into the truck. I am not sure what Obama has to do with break ins at the Hampton so I cannot comment on that one.

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CustomerServiceDept
Iowa City, US
Sep 18, 2009 3:58 pm EDT

I think we should just blame everyone else for our stupidity. Heck are you not sure that the Obama broke into your car. LOL!

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lilvixen69
Sometown, CA
Sep 18, 2009 11:45 am EDT

Leaving valuable stuff in your car anywhere is your own responsibility. If you park on the street and your car gets broken into, are you going to go after the city for that? I'm thinking you'd be an idiot to do so.

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Dont like being duped
Binghampton, US
Sep 17, 2009 8:00 pm EDT

Oh there you go again! Then why would a place of business bother shoveling snow in the parking lot and de-icing sidewalks in the winter if liablility wasn't an issue. Hmmmmm...it seems as if they had security issues before, the Hampton Inn, this particular Hampton Inn, was put on notice that problems of the vandalism of patrons vehicles staying at the Hampton Inn on Hampton Inn property does occur. Knowing that there was a problem before would make the Hampton responsible and liable for this. They needed to take steps to prevent such things from happening again. It looks like they did at first and then assumed that the problem went away. In this case, it did not and why would it. These thieves sound a bit more professional than your average run in the mill thief- a scrambling device for a keyless lock sounds like a more advanced criminal. Are you sure the Hampton employees aren't breaking in patrons cars? It makes sense if they won't provide appropriate security. Would it not be prudent to notify the patrons explicitly at check in. Even hand them written notice so that they would have prior notification to take steps to make sure this wouldn't happen to them? If I was on a jury, I would have to side with the plaintiff on this one. It is true the Hampton is not responsible for the items in the patrons cars but they are responsible to keep their property, including the parking lot safe. Whatever, it takes- extensive lighting, security personnel, surveillance cameras etc. It's a no brainer and I would be on the phone to my attorney in a heartbeat. This flippant denial of responsibility on the Hamptons part is for the birds. It's simply not true.

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CustomerServiceDept
Iowa City, US
Sep 17, 2009 6:02 pm EDT

Sounds like they should have never stopped the security. But they are right, they are not responsible. Same as a mall wouldnt be responsible, or a gas station.

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Hilton Worldwide unauthorized charges on credit card

When my family and I got to the hotel, I used a credit card that we reserve ONLY for hotel transactions.We stayed overnight and returned home the very next day. There is NO confusion here. I just opened my credit card statement today and there are unauthorized charges to my credit card for flight(s) to Cairo, Egypt and gosh golly and gee whiz... I don't even have a passport. It was charged on the date we checked out and were charged for our room. This is NOT a coincidence and I will be letting everyone know what loser, punk criminals the Garden City Hampton employs.While I was checking in, I made sure I watched my card as best I could because of identity theft issues. I found it extremely unusual when the person at the front desk asked for a second form of ID. I am/was a member of the HHonors and my number was clearly entered on the invoice. I made reservations online and clearly it wasn't necessary for the second form of ID. I looked at him quizically and he said, "Something like a credit card or drivers license." I complied and let him see my drivers license. Not exactly what he wanted to see. I could imagine the charges that could have been made on my other credit card. The service was lousy. The continental breakfast was sparse. The fruit bowl remained emptly for the hour I was there. The orange juice machine was broke. My daughter and I tried to check our emails three times throughout the day and the same two fat cows were sitting there, planted in front of the computers as if they were homeless patrons sitting in a public library all day.Were they even guests? Somehow I don't think they were. This would have to be the worst experience ever and I will NEVER return to this Hampton again. Taking someone else's credit card for their own personal use is a crime and I will do everything in my power to make sure the person responsible will think twice before taking advantage of a customer again. So folks...BEWARE! Watch the credit card of your choice that you use to pay. Do not provide another credit card for a second form of ID- it isn't necessary. Check it often to make sure no unauthorized charges get put on your credit/debit cards. Or simply go to a better, more honest hotel/inn. I hate the feeling of being duped- I don't think I paid $186.00 to be fooled and taken advantage by an employee that represents the Hampton. I won't let it happen again.

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Update by Dont like being duped
Sep 14, 2009 9:30 pm EDT

Oh! I can't help myself CustomerService Dept The word "referred" - the correct way to spell it with one "f" and two "r" 's. The above referenced comment referred was spelled- [reffered]. I think one should have a command of the English language that includes correct spelling.I think these days, people seem to forget how important it is. Don't you think? Kudos to you on the correct word [misspellings]. That is, in fact, one of the more common misspelled words.

Update by Dont like being duped
Sep 14, 2009 9:06 pm EDT

What do you care? Oh Hampton employee you! Well, FYI- "Fed Up With Stupid Complaints" likes to correct other peoples mistakes. I was doing what she has done to others. A gratuitous effort on my part to make this individual feel comfortable. or at least experience what it feels like to be corrected. Go ahead, CustomerServiceDept (notice I refrained from calling you a fat cow), go mosey over to "Fed Up With Stupid Complaints" page and read what (s)he has on the other posts. You two, I think, would get along quite swimmingly. Yes indeed! Reading more carefully would behoove you to get all the facts. Does anything ever really matter? Hmmmm (you like that word so I used it for you).
I wish I could respond to CustomerServiceDept's first comment but I guess I don't quite understand what is being said. ["LOL! Yes you have victimized again. Go cry to your lawyer about it."] Huh? I have nothing to work with here. Is that the best you can do? I guess, in my opinion, it's the company that has the problem- not me. I don't have to babysit and police every Hampton complaint online to refute and deny that there are valid issues that need to be addressed. I won't name names but it rhymes with customer service department. To bury your head in the sand and pretend that these complaints don't exist is extremely bad and irresponsible customer service (without the department). Here's something to think about- maybe these complaints are valid and that the people complaining have a right to be heard and a right to be upset.

Update by Dont like being duped
Sep 11, 2009 11:13 pm EDT

Oh! To the CustomerServiceDepartment character who responded above, I found one of your comments on another Hampton Inn complaint (not mine, of course):

There are your words:

I work for a Hampton Inn and our rate all the time is $129.00. They were not take advantage of anybody.

I would say your comments about any Hampton/Hilton facilities are null and void due to the fact that you are employed with the very company we are complaining about.To disagree and minimize our complaints for the very company for which you work for would be considered a conflict of interest. Wouldn't you think? I mean, you define and become a shining example to become the poster child for the term "conflict" quite eloquently. Of course your comments will be biased and meant to belittle and make the customer feel victimized AGAIN by your comments. How is that working for the company?

Update by Dont like being duped
Sep 11, 2009 9:37 pm EDT

What is your problem? Did I mention race once in my "tirade". I think a fat cow does not determine the color of ones hide. Are you saying criminals have to do with racism-and if it does, what color would they be? How did you come to that conclusion? Let me assure you, I would listen more to someone who has studied the law in regard to criminal issues than an employee at McDonalds. Maybe you would not know the difference. When I write stuff like this, I don't expect anything from the reader. However, someone taking my credit card information for $1700 worth of charges is enough to notify other people about what I experienced. Take it as how you want. I wrote how I felt that day and I will not candy coat such a serious issue. Again, you seem to fall back on the racist issue. Unless you want to infer that homeless people are a specific race, I want to assure you that homeless people come in all shapes, sizes, colors etc. The fact remains: two individuals, yes they were quite heavy, monopolized the only two computers that were available to all patrons of the Hampton Inn. Not just for me, but for EVERYONE. If I was a patron that got the opportunity to use one of the two computers, I would use the computers as quick as I could. I would do what I needed to do and move aside for other patrons to carry on as well. You see, unlike you or these individuals, I worry about if other people might need the computer for their own personal use. I call it consideration- you ought to try it once in awhile. I am sure you would have no trouble mustering up a little "tirade" of your own if you were in my position. It would not be reasonable for a patron to use computers for more than four or more hours of any given day. I will let my lawyer husband know that you called him "award winning". That was very nice of you. My paragraph was referred to as a "ridiculous tirade" I was wondering what you called your own tirade. No, I do not get duped often. I have expectations of an establishment to carry out monetary transactions in a professional, legal and safe way in that I do not get duped. When it happens, I get upset. I do believe other patrons would feel the same way if it happened to them. Well, I don't think I am perfect but I guess if that's what you want to call me, feel free. Oh, I forgot. You spelled realize wrong. It doesn't have an "s" in it- well, that's the way Americans spell it. If it's true you live in Switzerland, why are you so angry? It makes me not want to visit you people. Thank for writing, your rant was fun- errr.. or was that ridiculous tirade?

Update by Dont like being duped
Sep 01, 2009 10:33 pm EDT

You sound pretty smug. But realistically and logically, it would make sense not to reveal all the information that will help this case. And..of course, I didn't Hmmmmmmmmmm... my husband is a lawyer and I am not stupid. It currently is being investigated by the credit card company, I am in contact with the police. The proof will be in the paper trail this ### left behind. Through my experiences, crooks and thieves are stupid. Something will turn up. Hmmmmmm...yes I do have something- a better sense to not leave ###ed comments that you surmise to know everything and to think that this will go unsolved.

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CustomerServiceDept
Iowa City, US
Sep 15, 2009 8:56 am EDT

What have the police determined? How is the lawsuit going?

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CustomerServiceDept
Iowa City, US
Sep 14, 2009 4:43 pm EDT

Wow I should have read that more carefully. Calling people fat cows? Making fun of mis spellings? Why does your husband keep getting reffered to as "Lawyer Husband"? Does it really matter? So have the police or "Lawyer Husband" or who ever determined yet that a Hampton employee used your credit card number?

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CustomerServiceDept
Iowa City, US
Sep 14, 2009 4:26 pm EDT

LOL! Yes you have victimized again. Go cry to your lawyer about it.

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Fed Up With Stupid Complaints
, CH
Sep 03, 2009 7:58 am EDT

'I will be letting everyone know what loser, punk criminals the Garden City Hampton employs, ' racist much! 'my husband is a lawyer and I am not stupid, ' and you say someone else is smug, hubbie is a lawyer, big whoop, in the USA that is about as impressive as working at McDonalds! 'My daughter and I tried to check our emails three times throughout the day and the same two fat cows were sitting there, planted in front of the computers as if they were homeless patrons sitting in a public library all day, ' when you write stuff like this do you really think anyone can take you serious. I repeat, racist much. I suppose you, your precious daughter, and that award winning lawyer you are married to are perfect size, shape, hair color, exactly what a hotel guest should look like. And what if you and precious were at the computers, and the two larger (I am assumming they are larger than you due to your insult about them earlier) arrived wanting to check their emails, would they have realised you were guests? You hate the feeling of being duped, well when I read your ridiculous tirade, it would seem to me you are probably duped frequently. Being so concerned about credit card theft, perhaps the clerk asked to see another form of I.D. to ensure you, the name on the card, and your picture I.D. matched. Perhaps you look questionable, and the clerk was doing his or her job to ensure it was not a stolen credit card you were trying to use. No, of course, not, I forgot, we have already established you are perfect, and your hubby is a Lawyer!

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CustomerServiceDept
Iowa City, US
Sep 01, 2009 4:50 pm EDT

And what proof do you have that an employee of Hampton took your credit card number? Hmmmmm... oh you have nothing.

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