SUBMIT A COMPLAINT

Anantara Hotels, Resorts & Spas Customer Care Service

There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant.

Minor Hotel Group Ltd

18th Floor, Berli Jucker House, 99 Soi Rubia, Sukhumvit 42 Road
Bangkok
Thailand - 10110

Customer Support Phone Numbers

+66 23 659 110(Head Office) 1 0
+855 63 966 788(Cambodia, Angkor Resort) 1 0
+86 691 893 6666(China, Xishuangbanna Resort) 1 0
+86 851 823 88888(China, Guiyang Resort) 1 0
+86 898 8888 5088(China, Sanya Resort) 1 0
+62 361 764 262(Indonesia, Legian Bali) 1 0
+62 361 737 773(Indonesia, Seminyak Bali Resort) 1 0
+62 361 895 7555(Indonesia, Uluwatu Bali Resort) 1 0
+960 664 4100(Maldives, Dhigu Maldives Resort) 1 0
+960 660 1020(Maldives, Kihavah Maldives Villas) 1 0
+960 664 4100(Maldives, Veli Maldives Resort) 1 0
+960 664 4105(Maldives, Naladhu Private Island Maldives) 1 0
+960 664 4111(Maldives, Niyama Private Islands Maldives) 1 0
+258 843 046 670(Mozambique, Bazaruto Island Resort) 1 0
+258 25 070 002(Mozambique, Medjumbe Island Resort) 1 0
+968 25 218 000(Oman, Al Jabal Al Akhdar Resort) 1 0
+968 23 228 222(Oman, Al Baleed Resort Salalah) 1 0
+351 289 317 000(Portugal, Vilamoura Algarve Resort) 1 0
+974 40 405 050(Qatar, Banana Island Resort Doha) 1 0
+94 342 220 222(Sri Lanka, Kalutara Resort) 1 0
+94 477 670 700(Sri Lanka, Peace Haven Tangalle Resort) 1 0
+66 24 760 022(Thailand, Anantara Cruises) 1 0
+66 22 646 464(Thailand, Baan Rajprasong Bangkok Serviced Suites) 1 0
+66 77 956 660(Thailand, Rasananda Koh Phangan Villas) 1 0
+66 77 428 300(Thailand, Bophut Koh Samui Resort) 1 0
+66 53 784 084(Thailand, Golden Triangle Elephant Camp & Resort) 1 0
+66 22 109 000(Thailand, Sathorn Bangkok Hotel) 1 0
+66 76 336 100(Thailand, Mai Khao Phuket Villas) 1 0
+66 21 268 866(Thailand, Siam Bangkok Hotel) 1 0
+66 24 760 022(Thailand, Riverside Bangkok Resort) 1 0
+66 53 253 333(Thailand, Chiang Mai Resort) 1 0
+66 76 337 200(Thailand, Vacation Club Mai Khao Phuket) 1 0
+66 32 520 250(Thailand, Hua Hin Resort) 1 0
+66 76 317 200(Thailand, Layan Phuket Resort) 1 0
+66 53 253 333(Thailand, Chiang Mai Serviced Suites) 1 0
+66 77 960 333(Thailand, Lawana Koh Samui Resort) 1 0
+66 76 317 200(Thailand, Layan Residences) 1 0
+971 28 862 088(UAE, Royal Pavilion Villas By Qasr Al Sarab) 1 0
+971 28 014 300(UAE, Sir Bani Yas Island Al Sahel Villa Resort) 1 0
+971 28 014 200(UAE, Sir Bani Yas Island Al Yamm Villa Resort) 1 0
+971 28 862 088(UAE, Qasr Al Sarab Desert Resort) 1 0
+971 28 015 400(UAE, Desert Islands Resort & Spa) 1 0
+971 45 678 888(UAE, Anantara The Palm Dubai Resort) 1 0
+971 26 561 000(UAE, Eastern Mangroves Hotel & Spa) 1 0
+84 235 391 4555(Vietnam, Hoi An Resort) 1 0
+84 256 3840 077(Vietnam, Anantara Quy Nhon Villas) 1 0
+84 252 374 1888(Vietnam, Anantara Mui Ne Resort) 1 0
+260 213 321 122(Zambia, The Royal Livingstone Victoria Falls) 1 0
Plus

Anantara Hotels, Resorts & Spas Complaints & Reviews

Anantara Bophut Koh Samui Resort: Booking Confirmation #11344051 / reservation dept.

Sh
Oct 01, 2019

Yesterday, I placed a booking via the official website for a room on the 12 - 15th dec. We are travelling to meet our family members in koh samui. However after booking I realised that I booked the wrong anantara resort. The correct resort is anantara lawana koh samui resort 92/1 moo 2...

Anantara Vacation Club / vacation club membership

Ki
May 21, 2019

On honeymoon last year, my husband and I signed up to the Anantara vacation club membership group. About a couple of months in, it got very expensive as there were yearly payments we needed to make, besides the monthly installment. I tried to cancel but they said that wasn't an option. I...

Anantara Hotels, Resorts & Spas / returning of undue euro 5.977,62

El
May 09, 2019

Good evening, i made a booking at anantara veli (that i cancelled 3 days later) at the beginning of january. The resort kept 5.977, 62 euro and till now they have not returned !!! WHY??? they continuosly say they are returning but we are in may and till now nothing came: they sent back a...

Anantara Hotels, Resorts & Spas / club membership

Ph
Apr 13, 2019

We wanted to cancel our membership, we are members since june 2017 and now we are in a bad financial situation and we wont be able to pay the monthly fees and annual fees. They said it is impossible. What do they want us to do? Continue paying them and die of hunger? We are not even asking for refunds of our money (points)which we did not even use .

[Resolved] Anantara Hotels, Resorts & Spas / hotel and services provided

En
Mar 27, 2019

Dear Sir/Madam, we booked a non-refundable 3 nights stay at this hotel thru their own website but there was no mention of their maintenance work. Its extremely loud and this is unacceptable. They hid this information from us hence they ruined our entire Bali trip. I would like to complain...

Anantara Hotels, Resorts & Spas / vacation club

Ch
Mar 11, 2019

Hi, Sounds like I'm in same boat. Signed up in Phuket about 3 weeks Ago. We are traveling to a few countries so to save luggage space we sent a big box of stuff to my wife's sister in Jakarta (we live in USA) Including the contract. Finally got our website login and started to see some red...

Anantara Hotels, Resorts & Spas / cost of product versus the value received

As
Jan 30, 2017

We bought a membership from them and found that it was cheaper to rent thier units than buy points. We wanted to sell and asked them for help. They said they do not help owners looking to sell. (nice huh) We then found thru google a Asia based vacation club reseller and listed with them. In 60...

Anantara Vacation Club / misleading information

Re
Nov 22, 2015

11 April 2015, my wife and I arrived in Phuket, Thailand and were approached by a salesperson telling us about Anantara Vacation Club (AVC) and a special offer for attending a presentation. On 14 April 2014, we met with representatives at the Anantara resort area. We were offered a...