The complaint has been investigated and
resolved to the customer's satisfactionResolved Hertz — billing problems
resolved to the customer's satisfaction
I recently rented a car from Hertz and had the rental billed to a business credit card. When I got my statement, I saw that Hertz had charged the wrong account. I tried to contact Hertz repeatedly using both their web site and phone service. Trying to get to the Billing department was a nightmare! I called at least 4 times, was but on hold for over 30 minutes each time and when I actually got a live person, I was transferred to another number and placed on hold again for over 45 minutes.
No one could assist me, being told over and over again that it was "Billing's issue" and was placed on hold. I wrote to the Corporate office and am awaiting a response but I doubt that anything will be done.
This is the WORST customer service I have experienced in my many years of renting with HERTZ.
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