Hertz

Unfortunately, I have hired a car from Hertz at Stansted on the 7th of October and have been very disappointed with the service of the staff.

On arrival at the counter I was asked for my national insurance number and my electoral registration number, I did not know I was required to provide these as it is not mentioned in your required information. I did after some time remember my national insurance number but not the ER number. I was informed by the staff I could not hire a car without this information but eventually, the staff did let me take the car.

After about 30 mins after leaving Stansted the tire pressure light came on, as I was on the motorway I stopped at the next service station and checked the tire pressures. They were all the same pressure and I continued on my journey.

On returning the car to Stansted on the 18th Oct the staff queried the tire pressure light being on and called for a technician to check the tires.

The tire pressures were checked and were all the same pressure much to the technician's surprise. He said there would be a SCREW in one of the tires. He then went to the rear left tire and run his hand over the tire and immediately found a screw in the tire. I have 2 friends who own garages one sells a lot of tires and they said the only way to identify a screw or nail in the tire after having traveled 1469 miles would be to take the wheels off and inspect the tires very carefully as after that amount of miles the screw head would be flush with the tire and not be detected by running your hand over the tire.

I was informed that the cost of replacing a tire would be approximately £97 for the tire plus some admin costs.

I have received 2 bills for the tire. On 18thOct at 2350 the cost were - £108 for the tire, £35 for admin total £143. The second bill was on 21st Oct the cost £175.96. I find the cost of replacing a tire with 28204 miles on it to be extreme.

I find the whole experience to be somewhat disturbing and has left me with more questions than answers.

I have attached two photos of the car on the 7th Oct, these were snapshots of a video I took of the car taken at the time of my collection in Stansted.

The first photo is of the front left wheel 192520 if you zoom in to the bottom center of the wheel you will see a couple of cuts out of the tire, I didn't notice these at the time of collection.

The second photo is of some scratches on the front left door plus the dirty water marks that were all over the front of the car.

If required I will send the full video to you for your inspection. I am questioning the standard of service of the Hertz Stansted franchise.

Regards

Terence Walker

Hello!

I had reserved a car for a very important event. I went online reserved the car, location and time. Before arriving to the location (Morrow, GA), I made sure to call that specific location just to make sure everything was correct and in order. No answer @ [protected].

I went on and paid someone to drive me 30 mins to the location because I didn't want to be late for the rental pick up. Once I entered the office, the rep stated that it was unfortunate that they didn't have the car that I had reserved days before online. I asked the rep why no one called to inform or why no one picked up the phone line when customers call. He stated that they were trying to call customers back to inform them but somehow, I wasn't called. He also stated that I could wait around but there was no definite time that a car would become available, or I could go to another location.

Now I'm really upset because - 1st - I already paid someone to bring me to pick up at this location that I reserved. 2nd - He's telling me to go to another location which is an inconvenience for me. 3rd - The rep stated to wait around and see if a car becomes available. There was no way I was going to wait around at a location for a car when I had reserved days before.

This was just a complete disaster dealing with Hertz. I ended up having to go with another rental car company which also was a hassle. But I refused to do business with Hertz again because this is not good customer service. Just a waste of time and money.

On 15 sep i rent a tesla for my son for two 2 days they was going to charge 70.39 a day ... My son had a facial palsy and then the hurracain came by too..We call hertz before the hurracain and they told us no problem in returning the car because of the hurracain... So my son was still sick .. I live in ver beach didnt have water ..Light and waether was realy bad... They went to the hotel were the car was with towing truck an took tge car sept 30 and they say it was oct.5 what is not true..Is the first compliant.. Then tgey charge me $2,000 extra for an upgrade? i dont know what is that my 2 complaint..My 3 erd complaint they charge me for 20 days and they took the 30 sept the car and not 5 oct.. 4 complaint they charge 308. Dollars for charging the car they never mention that to me.. And i want too make a change in my charging that are not mysiam sending copy of the receipt.. Please help me in this matter is to much the charge they made to me...Thank you for your help.. Emilio negron... Record number [protected] 09/15---10/05 2022

Try through Hertz customer service's toll free number (US/global?) and talked to an agent who informed me that the charge was apparently for a traffic violation, but that she had no other information about it. She explained that the next step for me to follow would be to contact the people in charge of processing this types of fines in the country where the alleged violation and charge occurred (in this case, Spain), and she provided an email address to do so: [protected]@hertz.com. I verified and re-verified the address and expressly asked if the domain was simply hertz.com as opposed to one specific for Spain, such as ".com. es" or some other variant, and I was assured that the address above was the right address. I proceeded to send an electronic message regarding my complain to that email address immediately and it was returned as undeliverable. The address was entered correctly and as confirmed and reconfirmed. Now, it appears, I have no other way of finding out what this charge was about, let alone contesting it.

This is the content of the message sent:

Dear Sirs,

Following the directions of Hertz's Customer Service Department's agent, Cristina, with whom I just talked via that Department's [protected] in the USA, I'm contacting you now in order to continue my inquiry as to the reason and details of a new charge from Hertz in the amount of ~US$40, appearing today (Oct. 5, 2022), on my wife ( — )'s AmEx credit card statement. The card was used to pay for the car rental reservation below.

Early last month (Sep. 2022), we received via text message at the phone number used for purposes of the abovementioned reservation [i.e.: — ], a text containing a link to a Webpage where one could learn the details of a speed limit violation ticket that had been imposed during our referred rental, so as to either contest or accept and pay said fine. Yet, in this case, no text message, link, or a possibility to learn about the details of the charge and to contest it or accept it, has been provided.

Kindly provide at your earliest convenience the details of the charge in question by replying to this e-mail address or by contacting the abovementioned US mobile phone number (same as used for the rental).

Thank you in advance for your prompt attention to this matter.

Sincerely,

My husband and I were referred to Hertz for a car rental by Moss Bros. while our vehicle was being repaired. We rented a Chevrolet Spark on 9-15-22 the full bill on 9-15-22 was $461.82. (THIS WAS A DISCOUNTED AGREEMENT THROUGH MOSS BROS. OF $35.00 A DAY) We were told that our $200.00 deposit would be returned after the car was returned. The $461.82 was taken from my bank account through Wescom Credit Union on 9-25-22. The car had been returned on 9-22-22. On the return date I handed the desk employee my paperwork and he did not return it, so I did not have the contract... On 9-30-22 I came into their office inquiring; I spoke to the manager Rachel; she told me that my banking was the one who releases the money (deposit) back to my account. and that they never give anyone a date when that happens and from the time, they release the money to the time my bank deposits it back the money is in limbo. On 9-30-22 I went into my Wescom branch and was told this is false no 2nd transaction was ever in their system. I should wait till Monday and follow up with Hertz. When calling Hertz back on 10-3-22 I was told I am not in their system, and they couldn't find the transaction or the contract #. I spoke to the Manager Rachel, and she said, that was the full amount and that the deposit has already been spent out of my account by me. I told her they are wrong I have not spent money never given back to me. That they are doing bad business to cheat people and I would be calling Moss Bros to not refer people for their services. This company stole my deposit and that just is not right. I also let them know I was also reporting them to the BBB

If this business is honest, how can they charge $216.82 above the $245.00 for 7 days at $35.00 a day. We did add insurance but that is still more than

than the insurance would have cost. Since I am apparently not in their system how can I follow up on their bill...

Arrived In Orlando on 9/27/22 for a cruise leaving on 9/29/22. Notified on exiting plane that cruise was cancelled. No more flights going back to Austin, TX. Needed a car, only three stations at airport open, first two said their cars could not leave state, told to check with Hertz. Did so, said they had cars that could leave state, so I took it. Gave me a ridiculous price, basically had to have car back in 48 hours. Billed me $755 for the two days, bill increased to $855 when returned to Austin, and then Hertz billed me $955 on my credit card. This is highway robbery, total price gauging. Never asked me whether I had AAA, AARP, FARM BUREAU INSURANCE allowing me to take some kind of discount. Hertz is totally out of any future business for me or my company.

Thank you,

JW

I rented a Car in June in Bologna. We went to Firenze where I parked the car in. Public Parking until we left.

Two months later I got withdrawn from my bank 30,50€.

I wrote and call to hertz Italy and no one helped me. In Hertz DK neither. Now I received a letter saying I have a “Verbale fine on line” in Firenze at 18:27.

I haven’t spoke to any police officer. I didn’t passed any speed limit because pretty much all the way out of the city was in a traffic jam.

I want my money back.

Now that I read more reviews with people with the same issue I see it is a normal procedure for this company…

On September 20,2022 we rented a vehicle for our vacation in Asheville, NC.

I sent the below email to Hertz and to [protected]@hertzs.com and we have not heard back from anyone regarding this issue and our refund. The car was stuck in valet in front of the hotel- the next day 9/21 we spoke with the concierge and they found a tow company to come and tow the car. Tims Towing took care of the towing and we told the towing company where we rented the car from. We just want our money back for poor services not only on the car issue but also with the lack of customer service on both Hertz Corp and Hertz at Asheville airport. Can you please help - no one has responded.

We are having quite an issue with our car that we rented yesterday at the Asheville Airport, in Asheville NC. The power steering has gone out. Luckily we made it to the resort that we are staying at in Asheville.

We called Hertz at [protected] (the number on the agreement), this number just rings - no one answers no option to leave a message. We checked our reservation email and we called [protected] the phone number on the email - I waited for someone to answer and it goes to Top Quality Landscaping and Trees and phone number no longer available. Then we called Asheville airport guest services and they gave us another number of [protected] - guest services transferred us but no one answered.

We spent 3.5 on the phone with Hertz emergency roadside assistance. The first lady we spoke with, was disconnected - my fault. The next lady - Jasmine - she needs training - she was unable to locate our rental agreement and get AAA out here. She would mute us and put us on hold without telling us. she wasn't sure how to really help us - we at this point just wanted the car picked up and not have it replaced anymore. We asked for a supervisor repeatedly and she would not provide us one. We finally got to speak with Leon Matthews and he was very cordial and advised he would get it taken care of, but the car is still here. We were supposed to get a text from AAA and get a confirmation number but neither occurred.

I called back and I spoke with Destiny S and she was also unable to find our contract agreement, I was completely done at this point. I asked her to call me or my husband back and we never received a phone call.

We would like the car picked up and a refund of rental agreement.

Can someone please contact us and let us know about this issue and the pick up and refund. The car is sitting in front of the hotel.. We missed an meeting last night and reservations.

Rental Agreement Number : L28125274

Joseph Nelson

On May 30, 2022, I rented a car at Dollar Rent a Car, at the El Paso, Tx airport. My mom was in the hospital and I wasn't sure when she would be released. The rental was for 2 days. Fortunately, my mom was released earlier than planned. I made reservations to fly back on the 30th of May. I called Dollar and told them that I was returning the car at 9:00 pm because my flight was scheduled to leave at 10:01pm. I dropped the car off at the airport and was given my rental record. It had and estimated charge of $56.15. On June 4th, I received a letter from Hertz informing me that I needed to return the car and I was being charged $551.85. I called several times to resolve this issue to no avail. I disputed the charges with my credit card company and showed them the proof of all my backup, they sided with me. I continue to receive bills for the amount of $495.70. I don't understand why. I had the car for less than 24 hours. The El Paso airport apparently, did not keep a good record of the car I rented because they didn't know when it was returned. I submitted a complaint with the BBB. Trinia Doornbos (ID#[protected]) responed but I never received the response until yesterday and it stated it was closed because I did not respond. I am sending my information below. Please send all responses to my email at [protected]@yahoo.com. My rental record #[protected].

Deborah Callahan [protected].

I reserved and rented a convertible Camaro Saturday, July 16th for my visit to Myrtle Beach South Carolina. I called after my reservation to ensure in the notes it was going to be a Camaro due to a specific reason. The operator assured me it was listed in the notes to ONLY reserve a Camaro. Two days prior to my trip I called again to make sure the information was still in the system and to find out if there was going to be a problem with me getting a Camaro convertible. The operator assured me there would be a Camaro SS convertible waiting for me. Upon arriving I was told by the counter agent that they do not rent convertibles. I was told, we give you a Jeep Wrangler instead. I said that is not a convertible and it's not a Camaro which was specifically asked for and confirmed two days ago. She again said, we don't do convertibles, but we have the Jeep Wrangler for you. The top comes off so its a convertible. I asked to speak to a manager. She said there is no manager here. I said when will be one there. She said tomorrow. I said who do I ask for. She said Derrick. I called back Sunday to speak to Derrick. I got his voice mail and asked for a call back. No call back. I called again on Monday and asked for him again. Left voice mail. No call back. Let me tell you about my convertible that I paid a premium price for. Only the front over the driver and passenger front seat come off (with 10 minutes of work) and fit inside the vehicle. The rest of the roof does not come off without special tools that I did not have. Even if I had had the tools where was I suppose to store the top as I was on the 11th floor of a condo. I do not understand why you advertise a convertible at this site (the beach) and then not have it available. I am asking for a refund of my convertible price and be charged for a regular car with a sunroof, which is basically what this vehicle was. I was not satisfied with this vehicle and caused me to not be able to do what I intended to do with the convertible I was promised on three separate occasions.

My reservation # was K1313219829. on July 16th to the 23rd in Myrtle Beach SC.

PS. I am aware this site is franchised as they basically told me complaining to corporate would do nothing because they don't control us..

Here’s a warning about renting a car from Hertz (Brittain Road Akron location): I reserved a 4 door compact sedan, but when I arrived at Hertz I was informed that they had none in stock that day. They offered a free upgrade to a Chevy Blazer to which I agreed. When I returned the vehicle I saw that the upgrade was not, in fact, free, but cost me 48.00. An example of sleight-of-hand upselling. To make things even worse, the Blazer had horrible gas mileage (19 MPG) which made my trip even costlier. I won’t recommend Hertz.

Hertz cannot get their stories straight. I am livid and will not refer or rent from them ever again.

6/7/2022 I rented a vehicle cost $677 MONTHY rate.

7/7/2022 I re-rented the same vehicle to 7/8/2022 cost $949.89 MONTHLY rate.

7/5/2022 I called to add an additional day $34.20 and change of location $10.

7/8/2022 I returned the vehicle on time at the changed location.

7/8/2022 I received a digital receipt SHOWING $949.89 WEEKLY rate + 4 days at $34.20!

7/8/2022 contacted customer service. They apologized and calculated a refund of $2708.

7/11/2022 contacted same department AGAIN. looking for refund and adjustment for my nonprofit rate and they apologized again and calculated a refund of $2960 and gave me a reference number.

7/17/2022 contacted same department AGAIN looking for my refund and was told that the adjustment was denied due to the system recalculation processed on 7/8/2022. I spoke in detail with a supervisor requesting their process in writing for my records and he stated that they DO NOT send information in writing.

7/17/2022 contacted the same department AGAIN and was told that the call recorded on 8/5/2022 shows I changed the day and location but no other notes in it therefore the charges were adjusted by the system. I AGAIN asked for it in writing and was directed to call a number supposedly connected to the return location. I called the number which was automated and no option to leave a voicemail or contact a live representative.

Hertz you are the only business I have ever dealt with who change information at your convenience, and not justify any actions or let customers know or put anything in writing when asked. There is no way I should have had to contact your departments several times and STILL end up here adding my horrible experience to your 1000+ complaints!

Due to this my credit utilization has suffered, other bills have had to be adjusted and my books are not balanced.

Craig E Milam, Customer Service Manager at O'hare airport.

We rented a vehicle that said it would support 7 passengers and 5 bags, but that was not the case. We asked for an upgrade and Anna, the nice lady at the counter spoke with Craig on the phone. She said we could move to a large SUV and it would be $20 more a day. I had my wife load up the babies and car seats and she said the manager wouldn't approve that vehicle although it was available. Then she said we could go into an Infiniti for $100 a day and I said ok. My wife complained about having to move the kids and car seats, but did it. Then we heard Craig say he was going to teach my wife a lesson and walked to the exit and then said it would be $250 a day. I said ok. Then he said it would $1800 more and waited for us to get out of the car and I guess walk to another rental . We said please let us leave and w ill work out later and he did. Bill came in with $350 more a day.

I rented a Nissan Altima with Hertz at Los Angeles airport and the rental process was not as smooth as I thought. On day that we pick up the car, there were no vehicle ready to be driven out. We waited a long time before we got a car that was not even the same type of vehicle we booked in advance. It's okay... we took that without fussing and giving the staff hard time.

Month later when I check my credit card statement, Hertz falsely charge an extra $101 onto my credit card. They claim it was the fuel charge. We had filled the gas full tank before we return the vehicle that day, how can they make this type of mistake when a person already checked the vehicle? The only way to get my refund is to provide them a proof (receipt) that gas was filled at a gas station. Their mistake and still trying to find out if this is an intentional act and dare to ask customer to make effort in dispute the charge. I went through the process of emailing and submitting my receipt to dispute.

I was on a business trip to Salt Lake City, UT. I landed at the airport on 08/06/22 late in the evening. I originally had a rental booked with Fox Rental, but I was not informed during booking they were offsite. It was late and as a female traveling alone I did not feel comfortable. So I canceled that reservation. I did not have my company information with me, but decided to rent a car from Hertz anyways, as I knew they were a preferred vendor of ours. I rented the car and the next morning I located our company discount number and then I called the Hertz airport rep. I told them I had the discount number from my company and I would like to apply it. They told me I couldn't apply it mid reservation, but I could apply it when I returned the car. I repeated what the rep told me to confirm that they would be able to apply the code; otherwise I told them I'd be returning the car after just one day. They confirmed it was possible. Fast forward to returning the car on 08/11, and they said the discount code can only be provided at the time of reservation. I then called customer support and the rep said the same thing. I asked for it to be escalated to a manager. They said a manager would call me back that day, but they never did. So I called again the next day 08/12. I was told the same thing, but did get to speak to a manager. They told me there was nothing they could do for me, I had to pay the bill. I told them their employee gave me incorrect information, which influenced my decision to keep the car longer. So instead of having a $250 bill, I now have a $860 bill. I asked them to either credit me to reflect only one day of reservation or allow the code to be applied. They said they couldn't do either and all they could do was offer me a voucher. I told them I would not accept the voucher because I want this bill fixed and I do not plan to ever do business with them again since they do not honor their employee statements. So they refused to resolve it and said if I want to take it up with my credit card company I can.

My husband rental a Hertz rental car in Phoenix, Arizona. He drove with my young daughter to Sierra Vista to photograph hummingbirds. On their way back to Phoenix the rental car got a flat tire. My husband called Hertz emergency roadside hotline number and was told a tow truck would be there shortly. One hour and a half later, my husband and young daughter who were standing on the intersection of Corando Road and East Frye were told by the Freedom Tow Truck driver that they could night ride with him to Tuscon Airport to get a replacement vehicle because he it was Covid protocol, left my husband and twelve-year old daughter stranded on the side of the road. I was so worried and upset, I called Hertz to complain. I was extremely angry and told them if anything happens to my only child I will sue their a**! All the representative could do in this situation she said was send a Lyft car who can take them a little over a mile to a certain address. There was no other rental cars to be had in the area so my husband said the Lyft driver told him he had to pay out of pocket for the ride to Tuscon, which was the closest Hertz rental office! This is unconscionable! Leaving a father and child stranded by the4 side of the road and then expecting them to pay for a Lyft to the Hertz office instead of Hertz transporting them and giving them a replacement vehicle. How is this an acceptable business practice and not a breach of contract!?

I am disgusted with this company and will be sure to contact the media in any and every form possible to make sure people who have children do not rent from this company. I will spread the word far and wide. Do not rent a car from this company! Renter beware! Unsavory business practices. Unsafe for children. Horrible!

on june 10th i rented a car from you and while i was on vacation I passed out in my room while my roommate had company there and when i woke up i noticed that my wallet and the rental car keys were missing. This was on June 14th, I called the police and made a report. then when i finally was able to return home i started receiving phone calls from your return department in which i returned the calls 3 or 4 different times and informed them that i was unable to return the car due to the fact that it was stolen. and after the last call which i talked to Aaron Wignall, and he said he would take care and stop the calls in which he did. on august 3 i received a letter from you dated July 1,2022 that was sent to the wrong address. it was sent to 12081 Washington Ct Maryland Heights Mo. I havent lived at that address since March 2017. I now live at 81 Hidden Oak drive Ofallon Mo. if you have any other questions please call me at [protected]. if i am unable to answer please leave me a message and I will return your call asap. Thank you, Christopher Federhofer

I rent cars from Hertz all the time and on June 1 the car that I rented the previous day broke down.I called the emergenct roadside number and they told me they were picking up the car..The confirmation number is [protected]..I have been put on a do not rent list for a car the broke down 3 miles from where i picked this car up.. How is this my fault ...MY phone number is [protected]

I have rented a car for business travelling from July 18th through July 25th at Hertz EWR NJ location. I had unfortunately left my wallet in the car and had realized it right over the airline counter. It might had been 30 minutes when I came back to the car rental to find out that my wallet had disappeared with my credit cards and passport. I couldn't file a complaint then because I would miss my flight, and was travelling with my daughter and didn't want her to get stranded in the airport along with me. My wallet was obviously stolen by one of the Hertz employees since I am sure I had left it in the car and immediately after that, the person started to swipe it. My complaint is the lack of honesty and the unnecessarily amount of stress caused due to the fact that my important documents such as passport and corporate credit card were in that wallet. As a well renown organization your employees should be trained and committed to serve the customer in all matters. I might had misplaced it but the employee's responsibility was to keep it safe because, obviously, the owner would come back to get it. I am very disappointed and will definitely let my company (MERCK) know of this unfortunate event.

I reserved and rented a convertible Camaro Saturday, July 16th for my visit to Myrtle Beach South Carolina. I called after my reservation to ensure in the notes it was going to be a Camaro due to a specific reason. The operator assured me it was listed in the notes to ONLY reserve a Camaro. Two days prior to my trip I called again to make sure the information was still in the system and to find out if there was going to be a problem with me getting a Camaro convertible. The operator assured me there would be a Camaro SS convertible waiting for me. Upon arriving I was told by the counter agent that they do not rent convertibles. I was told, we give you a Jeep Wrangler instead. I said that is not a convertible and it's not a Camaro which was specifically asked for and confirmed two days ago. She again said, we don't do convertibles, but we have the Jeep Wrangler for you. The top comes off so its a convertible. I asked to speak to a manager. She said there is no manager here. I said when will be one there. She said tomorrow. I said who do I ask for. She said Derrick. I called back Sunday to speak to Derrick. I got his voice mail and asked for a call back. No call back. I called again on Monday and asked for him again. Left voice mail. No call back. Let me tell you about my convertible that I paid a premium price for. Only the front over the driver and passenger front seat come off (with 10 minutes of work) and fit inside the vehicle. The rest of the roof does not come off without special tools that I did not have. Even if I had had the tools where was I suppose to store the top as I was on the 11th floor of a condo. I do not understand why you advertise a convertible at this site (the beach) and then not have it available. I am asking for a refund of my convertible price and be charged for a regular car with a sunroof, which is basically what this vehicle was. I was not satisfied with this vehicle and caused me to not be able to do what I intended to do with the convertible I was promised on three separate occasions.

My reservation # was K1313219829. Rented under the name Jennings Michael Chapman on July 16th to the 23rd in Myrtle Beach SC.

PS. I am aware this site is franchised as they basically told me complaining to corporate would do nothing because they don't control us..

Please let me know your resolution via email or phone call.

[protected]@aol.com

304/654/2623