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H-E-B / HEB Grocery Company Customer Service

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Complaints289
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Resolved1

HEB Grocery Company, LP

River Annex Compliance Building, 646 S. Flores Street
San Antonio
Texas
United States - 78204

Customer Support Phone Numbers

+1 210 938 8357(San Antonio, Texas) 28 9
+1 800 432 3113(Outside of San Antonio) 5 6
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Plus

H-E-B / HEB Grocery Company Complaints & Reviews

H-E-B / HEB Grocery Company / heb buddy training pants

Ro
Jul 17, 2019

I purchased the Big pack of H.E.Buddy training pants size 4t to 5t. Out of the brand new pack 6 have ripped at the stretchy sides when attempting to pull them up. I would like to suggest that the sides be increased in length to allow for better stretch at pull up. I bought the large pack...

H-E-B / HEB Grocery Company / glade candles

De
Jul 14, 2019

alright first off I apologize about my spelling I'm German. Tonight I decided instead of Walmart I would go to Heb with coupons in collected. And let me tell you worst idea I had the single worst experience I ever had being treated like someone lying deceiving trying to pull one over on...

H-E-B / HEB Grocery Company / organic bananas, organic tomatoes, watermelon

Pb
Jul 12, 2019

Bananas were bruised and a couple from the bunch of 5 were mushy on the tips. One tomato had a greenish yellow color on a third of it. Watermelon was too ripe. I know fruit is a gamble, however you can clearly see the bananas were bruised and the tomato is not not ripe. I purchased all...

H-E-B / HEB Grocery Company / found a big piece of plastic in salad bag

Vr
Jul 08, 2019

Found a big piece of plastic in HEB organic salad bag. Luckily it got on my husband's plate & he was able to remove the piece from his mouth. I stopped at the store with the bag & the plastic piece & I was told the manager will call me however no response. I am not going to buy the salad...

H-E-B / HEB Grocery Company / curbside pickup at dripping springs store

Ke
Jun 02, 2019

I placed an order today for curbside pick up. I ordered the Bolthouse farms baby carrots and instead received the Kerns baby carrots. I was not informed of the change. Several times before I have received the KERNS brand and they are ALWAYS slimy and disgusting. I always have to throw the...

H-E-B / HEB Grocery Company / pharmacy technician not giving me all information

Rg
May 31, 2019

So I called HEB rx 4 days ago, which I've been using for the last 12 years now .Amber, an rx tech answered the phone did not give me all the information that I needed. Although I didn't ask for it, I asked if the doctor had called any of my refills for the three medications that I've been...

H-E-B / HEB Grocery Company / heb french green beans

Na
May 31, 2019

French green beans purchased 5-30-19 at HEB Williams Dr., Georgetown, Tx Bar code # 0 41220 97944 Cooked suggested amount of time in micro--beans tough and could not be cut with a knife--cooked them 3 more minutes--three more minutes and finally put them on the stove to cook long and...

H-E-B / HEB Grocery Company / the way I was treated by an employee

Pa
May 27, 2019

I went to HEB #692 ( 3590 College St Beaumont, Tx 77801) yesterday 5/26/19. I was picking out a watermelon. There were several different displays. There was a digital coupon for a free watermelon knife with the purchase of a super sized watermelon. We asked a employee named Joseph how much...

H-E-B / HEB Grocery Company / security

Ch
May 24, 2019

A HEB security team member, with walkie talkie calling on BIG JOHN security man, tried to strike me with the Lentil Bin. I go to HEB everyday, not appreciated for my business. The drive up carts and these mobile carts are always bumping into my path and old bunch of retired folks cant move...

H-E-B / HEB Grocery Company / checkout

Ow
Apr 26, 2019

The man running the checkout isles at 4:30 on Friday April 26, 2019 needs to be retrained or at least talked to. He had only 2 lanes opened, customers with carts completely full of items. Lanes where so full that we were dripping into the food isles. However he kept picking random women...

H-E-B / HEB Grocery Company / jowanna licole parks

Li
Apr 16, 2019

She is on HEB clock calling and playing on my phone. She works at HEB in Beaumont tx on college street. She always calling when she gets high on marijuana. She is at work now texting my phone. I sent pictures of her smoking marijuana. Being under the influence of drugs can cause problem...

H-E-B / HEB Grocery Company / heb partner/employee

Ac
Apr 16, 2019

I went to the HEB at 12125 Alamo Ranch Pkwy on 4/15/19 at 7:12pm. I went through Ryan D.'s line with 13 items. I purchased 4 bottled drinks and the rest were different types of chips. He bagged my drinks and all of the chips were just sitting there. It did not appear that he was going to...

H-E-B / HEB Grocery Company / floral shop

He
Apr 13, 2019

I ordered online 36 balloons for a birthday party, had my paid receipt and time to pick up which I was there right on time. Went to pick up and no one was in floral dept because they were already gone for the day. A cashier helped me find someone to help me and that person said he did not...

H-E-B / HEB Grocery Company / restrooms and management

Je
Apr 08, 2019

Hello, my name is jeanette rodriguez on april 5 2019 i went to this heb because i do love all heb i never in my life would of expected what me and my 4year grand daughter went thru well i think the trama was more her i was buying my groceries was in line they were ringing up my stuff when...

H-E-B / HEB Grocery Company / billing

Er
Feb 28, 2019

I was charged twice on Jan 27, 2019. I called the # that the store manager gave me to get a refund. The First Lady that helped me said that she applied the refund and I will get my money back in 5-7 days. I called a week and a half later because I haven't got my refund and the next...

H-E-B / HEB Grocery Company / heb extra lean ground beef and produce

Ch
Feb 24, 2019

I've purchased this product three time in the last month and each time I've used it within a day or two of purchase. Problem is whenever I open it there's a very thin outside layer of nice and healthy looking hamburger meat; however, underneath that layer is all brown meat. If they're...

H-E-B / HEB Grocery Company / customer care and response time

Kv
Feb 12, 2019

On 2/7/19 approximately at 7:38 pm I called to speak to the pharmacist. Mind you it took 14 minutes for pharmacist to answer my call, which I understand she was probably with a customer. Her name was Gina. When pharmacist came on the phone I began to explain to pharmacist that I had...

H-E-B / HEB Grocery Company / heb organics - honey & oats crunch cereal

Wi
Feb 01, 2019

I found what seems to be 2 small small pieces of glass? (orange in color) in my cereal. After spitting it out not knowing what it was, I attempted to break it with pair of scissors, and I couldn't even make a mark on it. I figured heb might want to know about this, as I imagine thi...

H-E-B / HEB Grocery Company / bad gas

Am
Jan 23, 2019

I filled up with gas two days ago and after that the engine light came on and my car started running rough, I took it to the dealership and they found that my gas was mixed with diesel. I am not the first person that has had to bring there car to the dealership because they put gas in from...

H-E-B / HEB Grocery Company / how I was treated when I bought something

Nf
Jan 13, 2019

I have been at HEB located at Located in: Market Street Address: 9595 Six Pines Dr, The Woodlands, TX 77380 I have been treated like a thief..A person has stood in my back watching every item i out in the bag..I felt harassed .. and I have not been allowed to use self service without any...

H-E-B / HEB Grocery Company / service

Ch
Jan 10, 2019

Visited 696 hutto gattis tschool road 1-10-2019 at 2:34 pm store was not crowded. During my visit your curbside shopper dennis so he said was his name almost hit my with his cart. Unapologetic and very rude totally unconcerned even after I asked him if he saw me. This is my heb and I am...

H-E-B / HEB Grocery Company / driver littered

Le
Dec 11, 2018

On Wednesday, December 5th, around 10 a.m. I was driving north on highway 36 just below US 79 and saw an HEB truck toss a large styrofoam cup out the window. Trailer number 4953. Photo attached. I understand that my email is too short to "get noticed". Really? You want people to drone on?...

H-E-B / HEB Grocery Company / lack of cashiers

Gr
Dec 10, 2018

Ive been a customer at heb for over 20+ years n these last couple years the lines keep getting bigger and the registers open tend to keep getting smaller. I've had to leave up to two carts full of groceries this year because they refused to open another register. When you ask if they will open...

H-E-B / HEB Grocery Company / customers that are paying with wic and coupons

Sa
Nov 19, 2018

On store in San juan Texas 78589. On Nov 19th Reg 14 . The employee rung up a customer on The Wic program everything together incuding cupons that the customer handed to the cashier. Once the manager came and talk to the costumer that her coupons and the wic can't be included together the...

HEB / your company

De
Nov 14, 2018

Yes my name is Dennis Wayne Morris II I applied for a bagging jobs part time at your HEB over here in League City they turn me down because of my past I had a DWI and one assault years and years ago why does your company punish people when they already did their time to society for the...

H-E-B / HEB Grocery Company / rodnee from return service

A0
Oct 27, 2018

This morning I went to return some food and as I'm getting service Rodnee decided to ask me for my last name, which I found very rude, as he WAS HOLDING my license. There is NO REASON that he should EVER do this being it's completely inappropriate!! Even the lady in front of me earlier...

H-E-B / HEB Grocery Company / debit card usage

De
Oct 22, 2018

Yesterday at the H.E.B. located at Thousand Oaks and Jones Maltsberger I purchased merchandise that totaled 57.00 and I used my debit card to pay for the transaction and requested 10.00 case. My card was refused due to what the clerk told me was PIN error. I tried several times and it...

H-E-B / HEB Grocery Company / management/ customer service

La
Oct 19, 2018

On Friday, October 19, 2018, I put money into the lottery machine at location 1550 Fry Rd. Houston TX 77084 (281) 829-0126, which stated NO Quick Picks, getting ready to play numbers that I had personally chosen for the Mega Millions game. Upon entering my play sheet, machine stated it...

H-E-B / HEB Grocery Company / red plum

Je
Oct 16, 2018

Good evening, We purchased several red plums from the Pearland HEB location on Sunday, October 14th. 1 plum contained a live worm, and the other was rotten with a small worm inside. We pride ourselves on our continued support of your company and this discovery is very unfortunate. Our...

H-E-B / HEB Grocery Company / pharmacy

Ja
Oct 08, 2018

I've been getting prescriptions fill at the older Georgetown HEB for many years. Recently, I have been getting unsolicited and unwanted phone calls regarding my prescriptions. I am capable of determining if, and when, I require refills. I do not need to be harassed. I do not want to be...

H-E-B / HEB Grocery Company / fried chicken 10/05/18 1:30 pm

Je
Oct 05, 2018

i just got home from my local heb where i purchased an 8 piece box of fried chicken. we set down to eat it and my wife said it was so tough she couldnt eat it. i didnt believe her so i tried to eat it and she was right. it had been fried way too long so we will debone it and give to our...

H-E-B / HEB Grocery Company / I am making a complaint about a canned product.

Ca
Oct 04, 2018

I bought a few cans of HEB French style green beans. I used one can and was surprised at large part of the bean stalk. I did not see it until I put it in my mouth. It was so long it poked the back of my throat. I saved it and the can and the stalk. The upc number on the can is 0 4122024981...

H-E-B / HEB Grocery Company / meat

Ja
Oct 02, 2018

Purchased 80/20 ground beef HEB brand yesterday (October 1, 2018) at HEB on Highway 6 and Austin/Dulles Ave. It looked fresh and newly packaged so I picked it from all the others. Today is October 2, 2018. I opened it tonight to cook. It smelled very sour and brown rotting meat wa...

H-E-B / HEB Grocery Company 3006 & 35 New Braunfels TX / would not sell me cold products off the shelf

Co
Sep 28, 2018

To whom it may concern. On 9/25/2018 I went to HEB to purchase cold products for my husband Day & Night Time NyQuil serve cold, Mucinex Day time & Night time severe cold, for myself due to high blood pressure Coricidin HBP cough syrup plus a few groceries. Went to check out, the cashier...

HEB / ferrex 150/ 100 capsules for polysaccharide complex for anemics

Ba
Sep 27, 2018

Dear heb representative(s), I am having recent problems with your pharmacy over this medicine, which costs about $27.99. I placed an order at the heb bellmead, tx. I-35 on monday or tuesday, 9-24-18 or 9-25-18, as of today, still no prescription. It is over the counter, but however, you have to...

H-E-B / HEB Grocery Company / customer/employee service

Ac
Sep 26, 2018

Hello, I am here to file a formal complaint about an incident I witnessed at the HEB on 651 S. Walnut. There was a store employee by the name of Lonnie I believe, and a manager named Chris, I believe. The way these 2 were talking to a poor new girl (name unknown) was absolutely horrendous. You don't talk to someone or belittle them like that. Ever.

H-E-B / HEB Grocery Company / unethical behavior

12
Sep 26, 2018

I am an avid HEB Shopper and have been for years. Recently I moved to Eagle Pass, TX and was a bit concerned that the people that are hired to work there do not speak English, some not at all, some very broken English. I am a Hispanic female, I read and write Spanish, but English is my...

H-E-B / HEB Grocery Company / pharmacy service.

Do
Sep 11, 2018

Yesterday A prescription was called into my local Walmart Pharmacy for my ill 9 year old daughter. Unfortunately they did not have the RX in stock. The pharmacy tech was wonderful called around to other pharmacies because my daughter really needed her meds. Yesterday. She even gave me the...

H-E-B / HEB Grocery Company / caution sign

Mi
Sep 11, 2018

Sitting in car after checking out of store #380. I slipped on the floor, twisted my knee, landing hard on my rear end while turning into the beginning of the produce aisle closest to the outer left wall. No caution sign visable until I was about to turn right and was at the very end of the...

H-E-B / HEB Grocery Company / store pickup online

Sa
Sep 08, 2018

I tried using the curbside HEB pick up online but when I got to the payment part they did not accept the EBT card. I think that's discrimination. I never shop at HEB even though I know they have better quality items because I don't know the store and takes me hours to find The things I...