H-E-B
reviews and complaints

My girlfriend and I were at HEB at 2130 Culbera San Antonio, Texas 78228, on Monday, March 4th,2024 at 11pm in line to check out. Cashier was ringing up our groceries and groceries were getting stacked up upon each other. So, I started bagging up my groceries. While doing so, I heard the manager yelling across the store (which startled me because she was so loud) "That,

door is locked, you can't go that way!" in a very unprofessional manner. My girlfriend told me in our own conversation to stop doing their job. I was doing it one because groceries were getting squashed., two my girlfriend is diabetic and needed to eat something, so I was trying to hurry so that we could get home, and I could cook for her. Then the manager Jeanette yelled at my girlfriend., 'I'm not here to bag groceries, I'm here to lock doors” by then cashier was finished ringing up groceries. It was about 76$ my girlfriend told manager that she was going to call and complain on her, she slapped her name badge "Well here is my name." I was trying to hand cashier 100 bill to pay so we could hurry and leave. Jeanette butts into our transaction and told us to leave. I told her, "No I'm paying for my groceries" jeanette said "No, those are my groceries!” then yelled again" y'all get out. Just get out of here! security get them out of here,"Security, which is a good 6 foot comes up all buff, into my girlfriends face that is 5'4 and I'm 5'1 yelling at us to get out, pushing us with his body weight. Telling us to leave.,

We walked out, so embarrassed, humiliated, and in disbelief that this unnecessary situation had just occurred. A customer that was in same line as us called out to us as we were walking to our car parked is handicapped, empty handed, called out to get our attention."Hey, what the hell is wrong with that chic, she was way out of line for that.” we all agreed that it was because we are lesbians, and she was on a serious power trip. She gave us her phone number if we needed a witness for anything.

I have been shopping at HEBs for over 30 years. I have never seen an employee of theirs act so unprofessional, and act so discriminatingly. Nor be so unhelpful when a cashier is in the weeds. I have always seen them jump in and help bag groceries or get someone to help, especially at closing time.

I have contacted an Attorney, for representation of LGBTQ Discrimination

I get it, can't hire enough baggers.

Young lady started bagging our order, all of a sudden, drops what she's doing and says to the cashier she was going to help the lady next counter over take her groceries to the car. Commendable but very rude as she said nothing to me and walks away. Cashier looks at me like, "its up to you now" and continues to shove groceries down the belt as everything gets jammed up now. I know what I'll get in writing this review. Bagging is, supposed "courtesy". Whatever, my point is it's arrogant and rude to walk away in the middle of the job. HEB holds the monopoly for grocery stores in Corpus Christi, I think it can do better than this.

I have been getting my groceries delivered ever since COVID. On my last delivery, I noticed they charged me $1.00 over the price posted in their ad. The ad said price was for EACH PKG and they charged me per pound. When I contacted them, after 4 attempts, the person responding to me told me that the price posted on their site is the "in store" price and that delivered or pick up groceries are priced higher. I can copy the email he sent to me. My point is that fact is not posted anywhere, I had no idea they were charging more for my groceries. I already pay a delivery fee and pay a tip. I think they should have that on their site and in their advertisements because I think I have wasted a lot of money not knowing that fact.

Mary Kay Noone

[protected]

[protected]@gmail.com

My doctor called in an insulin after my blood sugar was high at 448. When I called to check on the script I was told that the insulin was not available and it is unknown when it will arrive. I then asked why hasn’t anyone called the doctor or me the patient? My blood sugar is still high at 416. The pharmacy put my health at risk. Do I need to contact an attorney?

If you buy most of your products from Texas, then why are you buying and selling GMO food. Any fruit or vegetable that doesn't have seeds shouldn't be sold to the public because it's genetically modified. We know that you understand that gmo food causes many problems so that makes HEB part of the problem. We simply want "real" food. Is that too much to ask?

To let you know we are shopping less and less as you continue to add bio engineered ingredients to products we one bought on a regular basis. If you don't eliminate these bio engineered ingredients we will eventually not be shopping at your stores. My family has been spending $300 -$500 per week for many years. That sadly appears to be coming to an end!

On Tuesday 10/17/23 I was driving through the parking lot near the gas pumps when I was almost struck by another vehicle. The other vehicle did not see me and I could not see him due to heavy congestion from semi tractor trailers that have turned the parking lot into a truck stop parking area. There were 5 tractor trailers parked taking up dozens of parking spots and making it extremely unsafe for regular vehicles and pedestrians. I can not believe that the local HEB had allowed this to happen.

I recently acquired the HEB debit card. I was very excited to use it! On September 18 someone in Mexico used my card in the amount of $572.84. I have only ever used my card in the town that I live, New Braunfels. I filed a claim and I have yet to receive a refund. This card has no security. I need this money to feed my family and HEB has stolen it. I want my money back and I will never use the debit card again!

9/19/23 12:15pm. In the past couple of weeks at My Leander TX HEB, they have changed the pre-packaged salads. They used to have medium size HEB salads for $5 and large HEB salads for $7 (various types) and the large are no longer being produced/sold. They now sell several smaller salads (no large) and charge much higher prices ($6 - $8) and it comes with a salad dressing inside (which bothers me as a man-made item touching fresh food, but that's another story), which I don't use any of those types of dressings, so its wasteful. They have baskets of dressing sitting out at the salad display for .50, (which is also too high for 1.5oz), but let people choose if they desire. I understand the on-stop-shop for prepared food but seems somewhat overboard here. Lastly the quality of the lettuce is not as consistent as previously. In summary:

No large salads

Higher prices

Less quality

Salad dressings- many do not use or need,

Please reconsider as I love my HEB.

Thanks