Greyhound Lines

during the trip her cell phone and luggage were stolen along with being taking to oaklahoma city where the employees told her that they had no record of oaklahoma city being in her route so i had to purchas another ticket to wich she was left in saint louis missourie for two days waiting for DRIVER TO BE FLOWN IN so she could get to chicago and thats when i decided to go to chicago my self and get her and then i didnt get reimbursted for the ticket from chicago to jackson mi that she never even took [protected] is that booking number youre bus drivers were rude and lets not even talk about the employees at the counters and it was a family emergency so i would really appreciate it if you would get back with me thank you [protected]@gmail.com

Booking # [protected]. Greyhound canceled my bus. I had to find a alternate way home. This was the second time my bus was canceled. I requested a refund and was given a voucher for a future trip. I don't travel by bus normally. This was an emergency. I have no use for a voucher. I will not use Greyhound again. The service was not provided and my money should be returned.

stole my baggage and school books and greyhound is not helping me get them back ... i need them shipped to me or else i will have to forfit my semster of college tuition as i cannot afford to repurchase all the luggage they misplaced or lost and will not send ..the communication for the direction of detroit bus driver was awful. they never awser the phones and all the communication via email seems to be automated ! who do they have working these places ?! nobody ? i will never take greyhound again and will continue to share my story unless this issue is resolved

I was supposed to ride with greyhoundbut they delayed my bus and made me miss one to my next destination I've been polite trying to get my money back there's no reason I need a voucher I need My money back! This is ridiculous it's not my fault it's greyhounds I never even made it to my destination because of Grey hound I just want my money back not a voucher. I paid cash I want cash back I'm no longer taking extra trips on Grey hound at all I dnt need a voucher I need My cash back! I had to borrow money outside of the paid for ticket to get to my destination because I did not want to be stranded in atlanta for 18 hours!

purchased from wilkes barre pa to milwaukee to travel on the 5th of september 2023 i canceled the same day which is today sept 1st because of change of plans i was told that i would receive a refund within a few business days and long and behold they have send me a voucher the same day only problem is i no longer have a need for the ticket or voucher I paid in cash now im stuck with a voucher that will most likely never be used so am im just pretty much screwed out of my money? they need to fix this if people no longer need to use your services you shouldn't try to force them to use them instead you should put their money back on their cards i needed that money to go towards a different form of transportation thanks for ruining my plans greyhound

As five of us proceeded to get on bus the driver was very rude and I had my handicapped mother with me with whom I had a hard time getting on bus. We had just missed our train coming off of a cruise. i sat her down in the handicapped seat in the beginning of bus. She was mad about that and I explained that I had not been on a bus in years and did not know we had assigned seats.. We then sat in our assigned seats except for my mother who was terrified at her driving all over the lines..I was sick the whole time having to sit in the dirty filthy seats the bus number is 86033 coming out of New York at 12:30 on Sunday...Booking Number is3102292111. There were five of us that were apalled at the treatment and the condition of the bus

On Aug14th I purchased a ticket.

In which the Bus driver decided to leave 30 mins early stranding me in the DMV.

I then encountered the greyhound staff.

who were rude and ignorant of all bus maps or routes. When asking for my refund after being in line for 1hr trying to find a better option then a 2 day trip.

THATS WHEN IT came clear to me to GREYHOUND IS A SCAM STAY AWAY. They refused to refund me my money instead a fake ticket was generated for me in their system and at AUG 14 at 5pm I was suppose to be on my new bus when i emailed and confirmed a refund is what i want. And without my consent After contact about a full refund. I was reissued a bus ticket whilest I was sourcing and being helped by a real traveling company.

Not a hack. They stole my money and have me a fake ticket.

To be honest i feel as if they have a big connection to a lot of missing personas no real tracking for seats and whos getting on very easy for traffickers and kidnappers . which is why they hours or more during PM and if you notice any of the grey hound area drop offs are known for underage prostitution and solicting very scary.

I purchased the said tickets on July 3, 2023. Reason for the two purchases: I didn't know that you could purchase seats until I completed the purchase of the initial ticket. I read the frame that reads cancelation and cancel the ticket but I couldn't find how to complete it. I reordered a second ticket and filled in the section for the seats. They were billed to my PayPal Account. The ticket with the seats was used, and the other ticket was not because of the same date and destination. I checked my Pay Pal Account and saw the two charges: The traveled one was Booking number [protected], seat 2D Date of Travel: Monday, July 3, 2023, and return Date Monday, July 10, 2023. I contacted Greyhound via chat on their website and asked for a refund of the unused ticket they told me that I purchased a non-refundable ticket and I replied that I didn't know that because I didn't see that initially. I wanted to speak with an agency and it was difficult to reach one, I finally found one and they told me the same thing and told me they could issue me a Voucher, and in addition, if I had purchased a Refundable ticket, then I could get a refund for the second ticket. I told them that I never read that before making the purchase, If I had known that there was an option before purchasing the ticket then I could make a decision but they said they could not refund me and the ticket was good for a year and they could give me a Voucher to use for another trip. I explained to the agent that I was a missionary pastor in Jamaica and couldn't travel at any time. I saw that I wasn't getting through, therefore I contacted FlixBus Lines that are a part of Greyhound, they were very nice with their response, and told me after checking since I purchased the ticket through Greyhound, they would be the company to reissue the refund. They gave me an 800 number to call with options, I selected option 6, A first-time rider, the agent told me I couldn't get my money back because their policy doesn't refund nonrefundable tickets and I could get a Voucher to use within 15 minutes before travel. I told her that I didn't read that policy when I was purchasing the ticket(s) I only saw those policies after the purchasing and learned about the refundable tickets too. To me the policies are misleading. I told the agent I only want the refund of $127.55 because I need the money and don't have money to give away. That is my Complaint/grievance and was hoping for some leniency, they said that's their policy, thus I'm out of a refund. I'm begging help if possible. Thank you.