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Greyhound Lines Customer Service Phone, Email, Contacts

Greyhound Lines
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1.4 1 Review 621 Complaints
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Greyhound Lines Complaints 621

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I left Phoenix, AZ Friday, April 6 2007. Arriving at Flagstaff at 3AM, the bus cleaners helped themselves to over $300 from my wallet, which had fallen onto my seat when disembarking in order for the bus to be "serviced". When I protested to staff and driver, police were summoned and told "I was drunk". First, I do not drink. I am a diabetic, and was simply...

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About Greyhound Lines

Greyhound Lines is a long-distance bus service providing intercity travel across North America. It offers scheduled passenger services to a variety of destinations, with amenities such as free Wi-Fi and onboard restrooms. Ticketing options include one-way and round-trip fares, with discounts for advance bookings.
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Overview of Greyhound Lines complaint handling

Greyhound Lines reviews first appeared on Complaints Board on Apr 17, 2007. The latest review staff rude and unsafe was posted on Apr 28, 2025. The latest complaint horrible customer service and ridiculous policy was resolved on Jul 13, 2018. Greyhound Lines has an average consumer rating of 1 stars from 622 reviews. Greyhound Lines has resolved 64 complaints.
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  1. Greyhound Lines Contacts

  2. Greyhound Lines phone numbers
    +1 (800) 231-2222
    +1 (800) 231-2222
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    United States
    +1 (214) 849-8100
    +1 (214) 849-8100
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    International
    +1 (800) 531-5332
    +1 (800) 531-5332
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    Spanish Language
    +1 (844) 477-8747
    +1 (844) 477-8747
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    Groups Of 10 Or More
    +1 (214) 849-8966
    +1 (214) 849-8966
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    Refunds
    +1 (214) 849-6246
    +1 (214) 849-6246
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    Lost & Damaged Baggage
    +1 (800) 723-3287
    +1 (800) 723-3287
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    Report Unsafe Driving
    +1 (800) 752-4841
    +1 (800) 752-4841
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    Assistance For Customers With Disabilities
    +1 (800) 345-3109
    +1 (800) 345-3109
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    TTY & TTD
    +1 (877) 943-3530
    +1 (877) 943-3530
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    Road Rewards
    +1 (800) 268-9000
    +1 (800) 268-9000
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    Website & App Support
    +1 (800) 739-5020
    +1 (800) 739-5020
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    Bus Charters & Packages Express
    +1 (800) 440-7712
    +1 (800) 440-7712
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    Commercial Sales
    More phone numbers
  3. Greyhound Lines emails
  4. Greyhound Lines address
    P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States
  5. Greyhound Lines social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 28, 2025
  7. View all Greyhound Lines contacts
Greyhound Lines Category
Greyhound Lines is ranked 6 among 34 companies in the Bus and Rail category

Most discussed Greyhound Lines complaints

terrible experience!
1
(opinions to this review)

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