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KTM / Keretapi Tanah Melayu Complaints & Reviews

KTM / Keretapi Tanah Melayu / delay and didn't have proper schedule

Prehmanraj on Mar 18, 2019

For your information, I'm daily traveling to Alor Setar from Sungai Petani using the KTM train. It's been scheduled for every hout got train from AS to SP vice versa. But than today when I came to take train to SP at 10am, there were no service that particular time. The staff claim...

KTM / Keretapi Tanah Melayu / impolite staff

Sofia Saripin on Mar 16, 2019

I'm asking to the staff either I can topup my ktm card..and place the card on the counter. Then the staff just push it back until at the end of the counter (almost fall) 😠 With a blur face..I give back the card to him then he topup the card without an appology, words and even smile. It wa...

KTM / Keretapi Tanah Melayu / train schedule (rush hours) inconsistent

Masriyati Baharuddin on Mar 13, 2019

My hubby has been using ktm service for years. Recently, during the rush hours the schedule for your train really really suck. He depart daily to kl from seremban at 5.30 am every morning. Transit in kl sentral and at many occasions his transit train to sunway will require him to change to...

KTM / Keretapi Tanah Melayu / bad customer service at departure gate

ekua on Mar 10, 2019

To whom I may concern, I am first timer to tale ets train from kl sentral to ipoh, when I show my ticket that I purchased thru online, the person name faizul asked me why i'm late as the train going to depart soon.. Just to highlight that the time is 2.39pm and that is the train to...

KTM / Keretapi Tanah Melayu / pending refund

ccsf19012 on Mar 5, 2019

Hi, I wish to lodge a complaint to ktmb pending my refund from 25 dec 2018 until today 5 march 2019. My case number is 20181225. Ccc0023. I have been calling to call center many times to ask for the status, but the answer is always the same "belum ada jawapan dari pihak kewangan"! I am...

KTM / Keretapi Tanah Melayu / lateness of the train

Jackrose aomike on Mar 2, 2019

I would like to complaint about the lateness of the train from sungai Buloh to Tanjung Malim. The train are super late and it is very inconvinience for people especially people that have time restriction. This is based on my personal experience and I waited for more than 2 hours for the...

KTM / Keretapi Tanah Melayu / no announcement for late arriving train

Jules Halim on Mar 1, 2019

Dear ktm, I know you guys have done your best but.. On a saturday real morning, some of us need to go to work. We woke up early and went straight to the ktm station hoping to get to our destination in time. Who does not want to maintain their kpi, right? Everybody does. And I am one of...

KTM / Keretapi Tanah Melayu / e ticket (ktmb mob ticket)

wanlizz on Mar 1, 2019

Nama: wan norliza. 1. Napa bila beli tiket ets (ktmb mob ticket), ruang isi tarikh lahir full auto? (jika hari ni 22.2.19.. Saya perlu klik hingga berjumpa tarikh lahir saya - 6.5.1982. Bulan ke bulan sebanyak 37 tahun! Maknanya 444 kali (anggaran). Sebelum ini, kita isi tarikh lahir...

KTM / Keretapi Tanah Melayu / ets

azureenbadrul on Feb 28, 2019

Saya beli ticket ets melalui apps tetapi ticket tiada dan duit telah ditolak. Cuba call center tapi macam biasa kena tunggu lebih dari 15minit untuk tunggu staff angkat. Dan one of the staff boleh cakap system slow kalau beli ticket waktu pagi. Jadi staff nasihatkan saya untuk tidak beli...

KTM / Keretapi Tanah Melayu / cleanliness

Raj1929 on Feb 28, 2019

I'm a Malaysian citizen I pay my tax and ticket Rm 36 is not cheap it's consider expensive. I boarded a train from kl sentral to Ipoh this was this worse cockroach's everywhere uncleaned food droppings tissue packets we pay so much for you'll to provide a shitty service I'm gng make thi...

KTM / Keretapi Tanah Melayu / service paling lembab

Manjj on Feb 27, 2019

1. Call customer service lebih dari 10 kali tunggu melebihi 10min setiap kali call tapi masih lagi tiada makhluk yang jawab 2. E-tiket online bayaran telah dibuat tapi tiket tak dapat nak call buat report dengan customer service call pun tak berjawab 3. Refund kena tunggu 2 minggu itu pun...

KTM / Keretapi Tanah Melayu / ktmb i-card student

ztjfr on Feb 24, 2019

Hi, I am nur izzati ic number 96101510xxxx my email : [email protected] I already made the fee payment rm33 for ktm berhad student i-card and my account is still not registered. I already report this situation last year on september 2018 but no action taken. If you cannot registered my...

KTM / Keretapi Tanah Melayu / ktm berhad

.kl on Feb 21, 2019

Assalamualaikum, saya nk mencadangkan supaya meningkatkan servis ktm dia malaysia ni ye. Tren tidak smpai mengikut apa yg dinyatakan dlm jadual. (lmbt 30min) diminta pemandu ktm jangan lambat sgt pandu tren tu. Klau tak boleh ikut jadual, jgn buat langsung jadual tu. Sudah berapa lama ktm...

KTM / Keretapi Tanah Melayu / plain bad service

Isz Svnnyknight on Feb 20, 2019

Should get rid of the drivers. Never punctual. What are the schedule for if you're not going to adhere. Where is your respect to your customer? You are such a disgrace. Expensive fares for such unprofessionalism. The surau in midvalley station is a total abominations. The company is headed...

KTM / Keretapi Tanah Melayu / service

Chen Deng on Feb 13, 2019

The service of a lady at the counter is definitely not helpful and the attitude was bad. On 13/2/2019, 923pm, i'm facing an issue on my touch n go card which was not functioning well while proceeding to tag out on the machine, a kind man from ktm staff was trying to help me out but could...

KTM / Keretapi Tanah Melayu / arriving at the destination 3 hours later than the supposed arrival time

Yau Wen Jae on Feb 10, 2019

The ets train that I boarded which is ets 9034 en route to ipoh from kl sentral which is scheduled from 10.15pm on the 10th february 2019 and arriving at batu gajah station at 12.41pm on the 11th february 2019 which is midnight just now. It is a very unfortunate incident that the train...

KTM / Keretapi Tanah Melayu / waktu perjalanan keretaapi ke laluan tanjung malim

Nanaaaddd on Feb 6, 2019

Hi. Harini saya menunggu train laluan ke Tanjung Malim selama dua jam tanpa mengetahui waktu perjalanan train kesana hanya ada pada waktu petang SAHAJA. Perkara yg amat saya kesali adalah, dalam jadual perjalanan train pihak KTMB menyatakan secara terang-terangan bahawa ada train laluan...

KTM / Keretapi Tanah Melayu / air condition ets

Ummi hayati on Feb 6, 2019

Air condition ETS KL to butterworth, coach D. Date 6.2.19 time 11.25 till 3.40 is not working well. Feel so hot until i sometimes have to walk to the toilet area bcs over there is much cooler. When ask the staff they said they dont know. How can u give such answer to your customer? We are not using the service for free. Felt dissapointed and regret.

KTM / Keretapi Tanah Melayu / ladies coach

Nurul Narieni on Feb 4, 2019

Hello, On 5th Feb 2019 at 9.15- 10.50 am from seremban to kl sentral there are soo many bangladeshi or nepals men entering the ladies coach. Unfortunately, no offficer or conductor here doing their jobs. I do not know if they understand that this is the ladies coach. I saw soo many similar...

KTM / Keretapi Tanah Melayu / employers

Human94 on Jan 31, 2019

I bring an OKU student today and ask for assistance from the front counter and they keep push others person to help provide help wanted. Thry didnt even attend the OKU person. Now my friends get stuck in the ets and i need to get him at other location. Totally lazy and lack of hummanity...