KTM / Keretapi Tanah Melayu Logo

KTM / Keretapi Tanah Melayu

Having problems with KTM / Keretapi Tanah Melayu?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

KTM / Keretapi Tanah Melayu Customer Service Contacts

+60 322 631 111 (Head Office)
+60 322 671 200 (Call Center)
2nd Floor, Jalan Sultan Hishamuddin, Wilayah Persekutuan
Kuala Lumpur
Malaysia - 50621

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KTM / Keretapi Tanah Melayu Customer Service. Initial KTM / Keretapi Tanah Melayu complaints should be directed to their team directly. You can find contact details for KTM / Keretapi Tanah Melayu above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KTM / Keretapi Tanah Melayu. Discuss the issues you have had with KTM / Keretapi Tanah Melayu and work with their customer service team to find a resolution.

Complaints & Reviews

KTM / Keretapi Tanah MelayuMintak tolong wujudkan train komuter kl ke tampin

Tuan
Sy pengguna komuter ulang alik dr rembau ke kl... Kl ke rembau utk bekerja seharian...
Pertukaran jadual yg kurang memuaskan hati telah wujud..
Cth nye pd waktu pagi kl ke tampin tiada perkhidmatan pd waktu itu..Ini amat menyusahkan kami rakyat tampin n rembau...
Sekurang kurangnye 3 tren pagi ke kl
3 tren ke tampin... (pagi).. Mcm sblm ni..
Sy harap pihak ktm dpt menyelesaikan masalah ini dgn segera..

Terima kasih
Di harap dapat diselesaikan dgn baik...

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Oct 02, 2020

    KTM / Keretapi Tanah Melayu — New ticketing system for senior citizens

    03/10/20 - a senior citizen went to ktm station located in alor setar kedah to buy tickets. She asked for...

    KTM / Keretapi Tanah MelayuThe fees

    I pay rm10 for touch ngo card. I go to surau to pray about 1 hour because i forgot to pray zuhur and asar just around the conner . Then, they deduct my rm10 as the penalty. This is not fair because when i ride rapid kl they never fine me like this. Maybe for u its just rm10 but for me it is my hard earned money. Please remove this penalty cuz there are maybe musafir who pray for a while . This is very unfair and irrelevant fine.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      KTM / Keretapi Tanah MelayuPoor service quality

      The train frequently break down in the middle of stations out of no where, and leaving the passengers middle of the stations for several hours, reasons for train broke down had not made clarify, just mention due to technical issue, and this issue is always happening everytime, they had never put any effort to resolve this issue
      And the helping train is always late and never be punctual
      The staff on the train is very irresponsible like they just put passengers on the platform without informing them any direction
      The main transportation mode that connect states to states had such poor services and arrangements despite government supports

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        KTM / Keretapi Tanah MelayuTrain services

        At kl sentral station! Train to seremban is so less frequency! Time on the board shown not followed! Platform number on the panel board very misleading! Batu canes train shows platform 5 but arrives always in platform 6! This problem never improve for so many years! Please change la! Improve public transport service! Not even 1 staff in charge at the platform!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          KTM / Keretapi Tanah MelayuThicket checker staff girl asmida 300723

          This staff have no attitude and not respecter to ktmb customer, im just entered in ets at coach d, same time she also want go out from the ets with the same door, but she said to me "banggang", its come from their mouth, this workers is not respected to our customer, but when I ask she why she call me like that, look like don't care what i'm talk to her, everyday i'm used ets traveled from arau to sg petani not like first time 'im used this ets, so why she do like this to me, as are thicket checker she just say sorry and the it will be ok, but its not be like that, I hope ktmb take this action from this staff, be respected to the customer.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            KTM / Keretapi Tanah MelayuStaff takdk dekat counter

            Pagi ni saya nak pergi kerja, lepastu dah smpai dekat ktm ngam ngam seminit lagi ktm sampai. Tiba tiba scan baki tak cukup. Saya bergegas ke counter untuk topup kad tapi tak ada staff di counter!! Saya terpaksa guna mesin yang tak berapa nak elok tu?!!! Duit pon taknak terima eish!!! Dan saya terlepas ktm!!! Semua gara gara staff you!!! Terpaksa naik grab!!! Saya sangat marah!!! Tolong eh cari staff yang bertanggungjawab sikit!!!

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              KTMBAbout the time schedule to tampin

              *why there was no train to pulau sebang/tampin in between the afternoon schedule??? Do people not travelling there???

              * during this rmco, atleast can reschedule back to go until tampin/pulau sebang!!!

              * I saw the schedule is only at night??? Please try to reschedule back to people for make it easy!!

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                KTM / Keretapi Tanah MelayuPolice support / mohd helmi

                12.32 PM KL-Butterworth.

                Arrive from kl by ets.So many people rushing to use a Lif, due to covid 4 person in 1 lif. I as a responsibility malaysian, said please 4 person is allowed in 1 lif, then when im in level G, i go to the police ask him, why don't you put a notice saying 1 lif 4 pax only, then he shout at me saying thats is people choice i cant do anything while his table in-front of lif.He in working time, if he sees something that shouldn't do during this covid, he should give a instruction to public people and keep reminding people again n again not saying thats a people choice.

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  KTM / Keretapi Tanah MelayuServices

                  When will KTMB improve their services? I have been using this train since my teenage years and now I am in my 30's. To be frank the service has not improved and in fact it is much worse. The frequency of the trains definitely needs to be more reliable! We have to wait for the train for nearly an hour. This is not an express train. It's a monitor service and have to wait for an hour or more for each train. The notice boards that display the timing of each train is always out of service! Do you know how frustrating is it to use the public transport after a tiring day at work?! Seriously, KTMB needs to have more frequent trains as it's very annoying to wait for a train that long. If the service is good, m sure many people will use the public transport service!

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    KTM / Keretapi Tanah Melayuktmb flexi fare

                    I wanted to buy ktmb ETS fr Bukit Mertajam to KL Sentral in anthr 2 weeks.
                    They declare book early fare will be reduced from original price, after logon eticket system i noticed there's still plenty seat but ticket alrdy highup to rm63 for ETS gold rm58.

                    How's ktm declare book early for flexifare. Cheating rakyat

                    Lets see how ktmb play us and lets do complaint.

                    #see attaches photo

                    ktmb flexi fare

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      KTM / Keretapi Tanah MelayuKomuter

                      Dear Sir / Madam,

                      Good day to you..

                      We are daily user / passenger of Komuter Batu Caves to Seremban route. Nowadays we are facing a problem with 7.50 am train as not usual train comes by. it was replaced with Skypark train which is to small and to compact. even some of us cant fit in and miss the train and late to work.

                      and please take note, now we are facing corona virus issues. With this small and compact train(not even a place to stand, to hold on and even some passenger falls when the train breaks) we are in the fear of infections.

                      Some passenger cough and we are standing to close to each other.

                      Please take our complaint into consideration.

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        KTM / Keretapi Tanah MelayuTicket counter- customer service staff

                        came n ask to chck my touch n go card balance..she told me she just selling ktmb card...n just show face to me..n i told her i gt topup here b4 thn wer i cn chck she just told xtaw n pergi tanya kat kaunter sana".. this is how u all will explain to ur customer??????? Im a public so u to behave good to us...coz of us u all getting money..tiz is how ur staff treat us???? Pls do take note of tiz n have a good staff in future... thank you

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          KTM / Keretapi Tanah MelayuIncoming flexi fare for ktmb ETS

                          Ktmb will practising flexifare and they declare it can save customer money. However before it start I already kena tiket mahal (1ringgit je) example KL - BukitMertajam rm58 ... with flexifare now come to rm59

                          Nice try ktmb start with rm1 later gone highup to rm10 from 58 to 68 who knows

                          Use system to cheat customers.

                          Mana transport ministry janji public transport lebih murah.

                          Incoming flexi fare for ktmb ETS
                          Incoming flexi fare for ktmb ETS

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            KTM / Keretapi Tanah Melayuservice

                            Earlier today i bought a ticket to ipoh which is at 1.30. At the counter where i bought the ticket claimed the money before asking me which coach i would like to select. She just randomly put in the ETSplatinum coach without asking for my opinion. Now it's my first time taking the train for a long distance journey so i was quite unaware of it. Later while waiting for my train (15 mins after buying the ticket) i went back to the counter and asked if i could change my coach from platinum to silver as i was on a budget and the platinum ticket price seemed a bit ridiculous. She said i could change to silver but the money would not be refundable? What's that suppose to mean? First i don't get a choice of choosing my coach and next i don't get a refund as well? This is a scam and I'm frankly very disappointed cause my budget has now been ruined.

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              KTM / Keretapi Tanah Melayuservice

                              On 23/2/2020 (10.28am), I was asking the staff at the counter for the fare of KTM route from Batu Cave to Midvalley. Then the staff forced me to buy a KTM card instead of using token (I'm not sure that is it Malaysian must have a KTM Card, even though I'm from Sarawak, just here for travelling). The staff din't tell me Malaysian also can use Malaysia IC or Touch N Go card to top up value for the ride. Just asking me is a must to purchase a KTM card. Also his attitude is bad because I'm asking question about this, and he is not patient to answer my enquiry. Because early on I took KTM from KL Sentral to Batu Cave, the staff didn't ask me to buy the card. So I have no choice and just buy the card. Please explain this case. Thank you.

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                KTM / Keretapi Tanah Melayuthe ladies couch

                                Couch C & Couch D are Ladies Couch as provided for Ladies ONLY.
                                As i know if men are using this ladies couch will be fine based on the rules.

                                Today, Saturday 8th February 2020, 11:10AM
                                Ladies Couches FULL of Man & the Police Bantuan are not doing their job of checking the Ladies couch.

                                As the Ladies couches created for Ladies only, we should have the right to have the seat instead. To protect Ladies, men shouldn't be in the ladies couch for Ladies safety.

                                Below is the video

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  Feb 07, 2020

                                  KTM / Keretapi Tanah Melayu — ladies coach is not for 'ladies' coach

                                  KTM is proud of their ladies coach, for woman only coach. But, what did I see now? Man can comes and goes a...

                                  KTM / Keretapi Tanah Melayupenggunaan surau perempuan di ktm padang besar

                                  Pada 30/1/2020 jam 10 pagi. Seorang lelaki tua berbaku tshirt coklat telah menerjah masuk ke surau perempuan tanpa mengetuk pintu atau memberi salam terlebih dahulu.
                                  Pekerja tersebut tidak mengendahkan hal tentang aurat Wanita.
                                  Kami meminta pekerja tersebut untuk keluar dahulu demi menghormati aurat kami. Tiada notis ditampal, bahawa tidak boleh berehat sebentar selepas solat dhuha.
                                  Akhlak orang islam seperti ini sangat menduka citakan.
                                  Benarkah Malaysia sebuah negara Islam?
                                  KTM ANDA BERTANGGUNGJAWAB!

                                  penggunaan surau perempuan di ktm padang besar

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    KTM / Keretapi Tanah Melayuets staff used dirty mop

                                    We took a train no. EP9201 on 29th Jan 2020. After it rained, rain water started to seep into the coach. The ETS Staff proceeded to mop the coach with a very dirty and foul-smelling mop. The coach smelled terrible after the staff mopped it. Please advise the staff members to ensure that the mop they use is CLEAN before using it as this leaves a verg bad impression on all the passengers in the coach.

                                    Add your opinion

                                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                      IN THE NEWS

                                      Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                      If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                      One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                      A consumer site aimed at exposing unethical companies and business practices.
                                      ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                      You'll definitely get some directions on how customer service can best solve your problem.
                                      Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.