Greyhound Lines review: Customer service, experience and safety concerns

I would like to begin and say I have traveled with Greyhound before without problems; however, my experience this past weekend has made me not want to ever use their service ever again. My trip was from NYC to Atlantic City. I feel like that was an important detail.

Firstly, the bus smelt like old urine. The other passengers and I complained to the service agent checking us in and the bus driver who continuously ignored us and passed the responsibility off to the next person. I don't know if anyone is aware of this but sitting in an enclosed space with circulated air with stale urine can do to one's health but I'm sure it is not pleasant.

This will be my last time traveling with this company. The service agents are rude, the company must not train them on proper customer service. Because they were lacking compassion and overall patience for the situation. Also, why do we have to pay a convenience fee when booking tickets at a station when the option of purchasing with an agent is not an option or available.

Overall, I will not recommend this line or them to anyone moving forward. Also, they no longer have anyone to handle complaints and pass most of their responsibility off to a third party company, FLIX Bus.

Also, taking my concerns to Twitter are pointless because both direct message features are not accessible. I'm sure that it is purposeful.