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Metra Rail Customer Service Contacts

547 West Jackson Boulevard, 15-E
Chicago, Illinois
United States - 60661

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Complaints & Reviews

Mar 02, 2018

Metra Rail Chicago — disrespectful and rude conductor behavior

Here's a copy of the email I sent to the complaints department 2 days ago. I was promised a call about thi...

Metra Rail — Safety/Passenger Comfort

Car Number 7303, used on the Milwaukee District West line this past week needs attention. One, the restroom...

MetraTrain Delays

Metra train is always delayed and it seems like that they do not care for customer satisfaction as there is no competition.They should be fined heavily per delay.

They will simply apologize for any kind of failure, but apology should only be accepted once and not every time. Today, 03/23/2015, Metra West line delayed for more an hour and if you count number of working hours lost due to this delay than it will be enormous. Also that is only for one how about all the trains that got delayed because of this. They should give 10% discount in all the fairs in April month.

Period..or else fire incompetent engineers..

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    The complaint has been investigated and
    resolved to the customer's satisfaction

    The conductor on Train #626 (7:40 out of A.Park), 65+ years old, grey hair, grey goatee, skinny, glasses ha...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Metra Rail — Not the best way to travel

    The conductors are very rude, disrespectful, unprofessional etc.I could say (or type) out names but I'll...

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