Greyhound Lines
reviews and complaints

I was held over 4 hours in Louisville ‼️The route from Louisville to Atlanta was delayed four hours‼️The Louisville bus was late by 8 Minutes‼️ I was informed when I arrived in the terminal that the bus to Albany was delayed and would be arriving at 1250 For Albany GA my final stop‼️ I requested other form travel to Albany answer no consideration

I recently bought a first-time Greyhound bus ticket with my credit card. I had to cancel the trip 24 hrs later. I thought they would credit my credit card like normal businesses do but instead they issue a voucher good for future travel. Called the company and they said it's their policy to only provide vouchers. You cannot get your money back from this company and you cannot cash in the voucher. You are expected to travel with them or lose out on your money. This is BS. I will never recommend to anyone or use Greyhound again.

On July 15 2023 [ had a bus ticket purchased online for $173, to ride the bus from Barstow CA'; to Great Falls MT. I was supposed to board at 7[25 PM. I was at the bus station at 6 PM . At about 730 PM a greyhound bus arrived and I showed the driver my ticket on my phone and he told me it was not my bus so I sat back down and another greyhound arrived 15 minutes later and the driver barely glanced at my phone and said it wasnt my bus,so I sat back down and the man working in the office at greyhound came out and said that is your bus, go get on it and so I went to driver again and he said this isnr your bus. Your bus has been delayed. I looked at my phone and it did have an email to notify the bus was delayed.At that time a passenger on a smoke break told the driver could he open the luggage compartment because she had looked at my ticket amd that was my bus. The driver replied no her bus is delayed and I would be riding the delayed bus that is coming next. So Isat back down and waited hours for another greyhound that never came. I then tracked my bus and realized that was my bus and started calling the 800 number on the poster. I was in shock that surely no one would expect me to have to spend the night ar this bus station, that was beginning to fill with homeless people, mentally ill people , some yelling loudly and violently and people hanging around in groups and people with pit bull dogs and my dog is a pomeranium a small dog. I did not feel safe at all. It was a long terrifying night .I never thought i would experience that in my life.I am i disabled 65 year old female.That might I spoke to greyhound several times and i was told that I was supposed to notify greyhound that I had a service dog, and the driverr wasnt notified I had a service dog so that was probably why they said it was not my bus so I was at fault and my ticket was made invalid.I told them that they were wrong and that I felt discriminated against. They finally told me that I had to go online and ask for help. Which I did. A few houra later I recieved an email back saying they would answer my request for a new ticker in 24 hours. This was unbelievable to me . When the greyhound employee came to work in the morning he said yes my ticket was invalid and gave me his name and number and would testify to the fact i was their on time and tried to board and was not allowd to board/ At this time my phone had lost its service and a local nearby business let me use their phone and i once again called every number for greyhound i could find and that afternoon i finally paid $44 for a ticket back to Victorville.Exhausted I made it to my sisters hpuse in Victorville and then I noticed an email asking me to respond 24 hours afterr i arrived at my final destination So on July 16 I called greyhound and asked if i had a ticket and they said yes and i told them i was in Victorville and that morning i left at 1130 in the morning from Victorville. Later I had more problems I concider my fault because my phone had lost service it did not add on the difference of the hour time differrence in CA and UTAH which caused me to miss my bus at Salt Lake City Airport.I arrived in IDAHO and found out I had a 31 hour layover. I didnt have a phone having lost it on the bus so i estimated how long the layover was.At this point because of everrthing that had happened i was going to have a nervous breakdown and my brother paid someone $500 to drive to utah and pick me up and to take me to great falls montana which was my final destination. and i finally arrived. sorry for errors this is very difficult for me to type and i made a new email for you to respond to and the phone number i give is my brothers

I bought a July 10, 2023 trip ticket to travel to Baltimore. Booking Number [protected], Despite that, I left 1 hour ahead of my schedule of 12:05. The address provided was Mt Laurel Bus Stop. 9-19 Western DR, 08060 Mount Laurel could not be located on GPS. In the process of locating the station, I couldn't locate it; hence time was over.

This is the 3rd time location will be changed from the initial location.

When I attempted to cancel the booking and get a refund for my ticket, I was unable,

A New bus ticket was created for me. see comformation number #[protected]. the serve delays as mention in my first part of this complaint caused me to not make it to kansas city at 1045pm on the 14th of July in stead of 4:20 pm as the original ticket was purchase for. that almost 7 hours late. I was imprisoned at the Birminham bus stattion. we was not allow to go outside and smoke and all doors was locked. see personal video.

On 6/11/23 my bus was cancelled and I was rerouted and 12 hrs added on my trip and my rerouted bus was late and my trip was a nightmare I sent a complaint to the greyhound complaint website and was told all that could be done was they could issue me a voucher and I agreed that would be ok but I never received my voucher my original bus ticket was under the following information

Linda stern 5/30/65

Winston Salem NC to Wilmington nc on 6/11/23 at 9:00 am

[protected]@gmail.com

901/524/4474

I would appreciate any help you can give me as I had to spend 7 hrs stuck in Raleigh NC in the middle of the night the drink machine was out of order conssesion stand was closed and the out of control loitering and weed smoking was very unpleasant

Thank you very much

Literally just booked my ticket about an hour or 2 ago and I didn't need it because I wasn't going anywhere I clicked on refund thinking I was going to get my money back they gave me a voucher for 197.60 when I paid 221.00 for it plus tax then I don't need the voucher at all I'm never ever going to use it ever please I need my money back that's a rip off and a waste of money sorry for the inconveniences but I need my money back the 197.00 thanks

my uncle purchased a ticket to philadelphia an a hour befor departure he placed a call to philadelphia an found out he wasnt needed to come so he went to the front desk to get a refund and your company gave him a voucher when he paid cash why ?he will never use this voucher it seems like your company is stealing his money the man paid cash why wouldnt he get his cash back my uncle is a vet he fought for our country this is how you treat our vets this isnt right

We got to Santa Rosa in one piece then the driver took us on an hour long tour through Santa Rosa commute traffic. Apparently he was not trained enough to know where the freeway on ramp was. He could not even find it with his GPA. Now I am an hour late leaving Santa Rosa, now in freeway commute traffic. This is a pic of some random place the driver took us north of the Transit mall by three miles we are suppose to be going SOUTH

My card was charged for a trip from greyhound on 06/02/2023. I did not make this purchase and I went to the website to see if I could get a refund. I was told that I could get a voucher. I don't want a voucher I want my money back. Why get a voucher if I dont use greyhound and I won't be using greyhound. People need their money. People work hard for their money. and I know for a fact that greyhound still has my money. I want my money back to my card.

December 25 I was riding the bus from Seattle to Los Angeles. The bus was on its way fine till we made a stop in Portland where the bus drivers were supposed to switch shifts. we were left in the bus unattended for an hour till a security guard finally told us that the other bus driver did not show up for his shift. Everyone on the bus started to call the company and we didn't get any help until three hours after we got to Portland. When finally, the manager Linda I think her name was got there told us that we would have to have to stay the night and catch the bus the next night. I was not able to do that because I had to be in Los Angeles that morning. So, I took the time to help Linda to get people in a car to a hotel because some didn't understand English and others were deaf then I took an uber to the airport to rent a car because southwest was having issues at that time making tickets more expensive. After all of this i tried to call and ask for a refund but was denied. I still do not understand why. I am still waiting to get a refund. I dont want a bonus for a next trip I just want a refund. I have send multiple request for the refund and have not heard back.

[protected] I have ridden Greyhound for year's. I have never complained if smelling orders or where to sit. Your website has a request for reserved seats extra fee. I have been having to sit in a reserved seat coming and going on my trip / After sitting down I'm being told to get back up. Either to move or switch seats. Passengers saying,"this is my seat, your not on your assigned seat. For the first time there was an passenger with a dog. There was an order very strong in my hair and clothes. Delays and cancellation through out my trip. the some seats were taken down for the comfortability of the passenger /pet. I have never brought a assigned seat at Greyhound. I was assigned to sit with the passenger and her pet section.. I have allergies to pets and order a associated. Debra Brooks reporting. A complaint. [protected] #[protected] booking. I was giving several different conf# changes.

I booked a bus from Redding to Missoula. We had a stop in Seattle from 3:30am to 8:20am. I did not have a very good bus trip. On the one hand the bus was really Dirty and stinking from the bathroom. The busdriver was really unfriendly, nearly all the plugs did not work, so we had problems charging our phones, nore did the WIFI work. Both these were promised when purchasing the Ticket. We got to the Seattle Bus Terminal at 3:30am and it was not open although it should open at 3:00 am, so we had to wait without bathroom in the cold, not knowing when they might open. Also I wanted to be indoors to sleep and feel safe and couldn’t. They finally opened at 5:00 am. By that time we were freezing and tired. If there is no possibility of having a Safe place to stay, you should either informe people or change the Bus hours. This is not what I payed 108$ for. Therefore I request a refund.

Hello my bus was delayed from NY to Philadelphia and from there to Cleveland which resulted me loosing entire and rest of my connections...

Aside from filthy terminals and lack of proper and adequate personnel at each terminal there was really no one to answer your question. It seems each terminal is one man show.. New York, Pennsylvania and Cleveland had only one visible person walking around saying I got no answer.. anyways in case you need here the booking [protected]. No one offered compensation or assistance what so ever

I purchased a ticket for my sister coming from Miami Florida to Manchester NH. Ticket # [protected]. She made it as far to Atlanta after several delays. When she arrived in Atlanta she was told that she needs to purchase another ticket to Washington since she missed the connection which was due to delays from Orlando etc. hence I purchased another ticket for her from Atlanta to Washington Ticket # [protected]. again when arrived in NY at 10:00PM she was dropped off on a station which a street with no security and she had to wait till 4:30AM for the next bus. As a woman alone there was no security. I had a friend picked her up to an hotel and brought her back at 4:30AM to Boston. Again arriving in Boston at 9:00AM she had to wait til 1:00Pm for the next bus, Well since she was coming to our mother funeral I could not wait hence I had a family member picked her up in Boston at South Station. Hence why I am asking for the refund of one of the ticket.

I must say this was not a great experience with this line of transportation and I hope that you will refund one of the ticket accordingly.

Please feel free to contact me for any additional information.

Regards,

I had two reservations one was myself and daughter's father traveling to Boston to move our child out of her dorm. This is where the nightmare began. I had reserved seating so we would be together for I was not sure how full the bus maybe. The website shows this lovely leather seats with plenty of space, leg space which was important for me. To be safe I of course called to verify the leg space and was assured there was plenty of space. No one wants to be crammed in for 4+ hours. The driver was not nice at all.. giving announcements you could tell in my opinion he hates his job. Prior to that I get to my seat and the problems start. There was no leg space at all, I am 5 feet 9 inches and my knees where touching the seat in front of me. The driver stated you could not move seats. Here I sat in the worst pain of my life, I have knee issues and why I made it a point to check the leg space. Then we reach start of Rhode Island driver gets off at a truck stop, gets off bus twice checking something out. Tells us that the bus had to be regenerated no further explanation or how long we would be. We were already I believe an hour late. Get to Boston he didn't even offer to help anyone off the bus or make sure no one fell getting off. when i got to my hotel my legs were so swollen and in such pain, this would not of happened if I had the leg space. Should of went back to Peter Pan and will do in the future. Now I had bought tickets to return to NY for myself, daughter and her father. I went into a Greyhound agent in Boston to make sure I would have the leg space or to get me maybe on another bus that had a first row seat available. I got told they could accommodate me with the first row seat and told me that I should be fine. I showed them the picture of the space I had coming to Boston and didn't care. Instead as I was leaving I overheard a comment about my weight. Well the person who was with me is 5 feet 6 inches 150 and barely had any room so should they lose weight as well. Then to add insult to injury I then had to book Amtrack which cost me a fortune and you only gave me a partial refund because what I canceled to close to departure. As someone with experience in HR and Customer Service you may want to consider better training starting with how your people talk to the public.

I had a ticket with Greyhound for a trip from New York City to Toronto for the 23rd December 2022. However, the trip was cancelled and Greyhound gave me the option to either rebook at no extra charge or else choose a refund. I chose the refund option and although Greyhound admitted that they were at fault because they cancelled the trip and after promising the processing of the refund, such refund never reached my account. I have complained again and again but it was to no avail except further promises. Now, it's more than 4 months since this ordeal happened and yet they are still holding to my money (US$139) and travel voucher (US$39).