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MegaBus Customer Care Service

Stagecoach Group PLC

349 1st St
New Jersey
United States - NJ07206

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MegaBus Complaints & Reviews

Megabus / Got kicked off bus and driver would not give us our bags!

Sheila1130 on May 3, 2017
Got kick off bus 1.5 from our drop off back home. The lady driver would not give us our bags back and I have my medication in my bags if I don't take I could have a stroke... we listen and got off and we just ask if we could have our bags . The lady was really rude . I can't get any answer...

Megabus / Changing ticketing time

Jleebron on Apr 23, 2017
I called at 840 am on the 23 of April to change my ticket departure date from the 12 pm to 12 pm on the 24 because when I made my reservation I did it for the wrong date so I call the customer service line to then get told that I have only 3 hours before my departure time to make change...

Megabus / megabus

Atlanta Marinna Grant on Apr 19, 2017
I recently look a trip from Toronto to Kingston - I take this service every other weekend and it's getting worse and more unreliable each time. The times you give are always inaccurate, and never EVER give full transparency of how long the trip will be or what the stops are along the way...

Megabus / Being overcharged for a ticket

AngryBird12345 on Mar 19, 2017
On March 17 2017 I was going from pittsburgh pa to state college my phone was dead and I couldn't get my confirmation number the Male driver would not let me charge my phone so I could give him the number. The male driver charged me 60 dollars to ride up there. The male driver was nasty...

Megabus / Mega bus driver humiliated me in front of everybody

Anise Petite-Bruce on Feb 9, 2017
On february 7, 2017 a mega bus driver (Black male, late 60's) grey hair and beard, very large in size and about 6/1 or 6/2 in height. I was leaving from pittsburgh, pa to new york on the 9:15 am bus. The mega bus driver told me to stand up against the wall at the convention center downtown...

Megabus / Megabus reservation summary for order aftkahi

JZ946 on Jan 2, 2017
Booked a trip from NY to Philadelphia then Philly to Harrisburg, PA for my son. The problem is both trips are too closed in time. The bus from NY is arriving in Philadelphia at 11:25 am and the one going to Harrisburg is departing at 11:50 am. Per Mega bus own policy there must be a two-hour gap...

Megabus / Stolen baggage

David Adkins on Dec 26, 2016
On 12/21/16 at around 6:59 AM I left my luggage in the luggage compartment of a Megabus arriving at Philadelphia. On the way back home I realized this around thirty minutes after, and I called Megabus customer support, and detailed the missing contents of the bag. About 15 minutes after...

Megabus / Delay because of bus breaking down

Debbie Scott on Dec 24, 2016
I had reserved my daughter a reservation on 12/24/2016. The bus broke down in Montgomery received a message from my daughter. I was told that another bus would be there in 2 hours and there was no bus called customer service the first time and the man said the bus was late and ok. I told...

Megabus / Leaving on time for the first time without waiting for reserved seat passengers

Ayse Melis Goksan on Nov 24, 2016
We were a party of three, and we literally paid $240 to your company for our trip to New York from Providence, including the return trip. I have been a loyal costumer even though my trust was shaken by the lateness of services multiple times I still preferred Megabus, yet recently I'm...

Megabus / Poor call center/automatic email notifications

Unsatisfied2016 on Nov 22, 2016
Hello: My goal is to inform you of the horrible customer service I experience with your call center rep and supervisor. It saddens me that I have to take the time to stress my concerns of poor service versus quality customer service. I'm honestly aware of the great reduced rates but didn't...

Megabus / Driver left passengers stranded at a freeway rest stop

bl7 on Nov 15, 2016
My teenaged daughter boarded a Megabus from Boston to New York City last week (11/10). A couple of hours into the 4 hour ride the bus driver said she was about to exceed her driving hours and was going to leave passengers at a gas station in the Bronx. She told them to call ubers or cab...

Megabus / Stolen bag

Melanie Free on Nov 14, 2016
I took Megabus from Montreal to Toronto and when we arrived the bus driver basically ran off the bus and started throwing bags onto the road. I was the last one off and when I got to the luggage my heart sank as my bag was not there. The value of my bag was over 1500$ including jewellery...

Megabus / Megabus never came

Katie Zhao on Sep 25, 2016
I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn't come at 2:35 am. I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus should have come. It wa...

Megabus / Driver

RunWithBen on Aug 14, 2016
My wife and I were almost run off of the road tonight by a bus bearing the Megabus.com logo in Tampa, FL. At approximately 10:15 p.m. we were in the lane next to the bus heading onto the interstate. The lane the bus was in headed onto Interstate 4 West. We were in the lane heading to...

Megabus / Bad Customer Service by Mega Bus Conductor

Georgette774 on Jul 4, 2016
Date of incident: Saturday July 2, 2016 Tag # of bus: P843814 - ILLINOIS Place of incident: White Marsh MTA Park & Ride Baltimore MD Bus was scheduled for 3:30 P.M. arrival going to New York City I was treated very poorly by one of your conductors. I was scheduled to be on the 3:00p.m...

Megabus / Customer Service; support issues

candiapple on Jul 3, 2016
Dale Moser, A ticket was purchased reservation number: 56-****-070216-M96R-****-ORL-ATL for travel on July 2, 2016. I also purchased additional/connecting trips to complete travel. At 8:20am on July 3rd, I received a call from my husband, the traveler about an incident with stolen property...

Megabus / Transportation/Customer Service

Lisa Dixon on Dec 28, 2015
Purchased round tickets to and from Minneapolis to Milwaukee. On 12/24/2015, I could not ride the Megabus because it was full in which I paid an additional $5 for leg room at the top of the bus. Waited for the 2nd bus, Coach to arrive and board the bus. Bus pulled at 10:17am instead of...

Megabus / Bus broke down/requesting refund

Reviewer99642 on Nov 30, 2015
I caught the Mega bus on October 11th, 2015 at approximately 8:30am that Sunday morning from Grand Prairie, TX with my destination being Houston, TX. Approximately 80-something miles away from my destination the bus broke down. My compliant, firstly, for the first hour or so the driver wa...

Megabus / MegaBus Employee

Reviewer28321 on Oct 31, 2015
My daughter was traveling from St. Louis to Chicago on Oct.25 to attend college. My husband and I were dropping her off at the new MegaBus station connected with Greyhound Bus. My husband accidentally turned into the area for buses only. I told him he was going into the incorrect area to...

Megabus / Bus Driver's

Reviewer81082 on Oct 21, 2015
I took the Mega bus from Orlando, Florida on Oct. 17, 2015 at 11 :40pm. It was my first time ever riding the Mega bus and, I thought I reserved me a seat but I didn't. I clicked back on my computer and clicked forward who and proceeded to pay for my ticket. The lady seat I was sitting in...

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