This is the first time I ever take the time to write a complaint for any company, but the level of poor customer service I received today was beyond terrible. Megabus is the only company I know of where it is acceptable for employees to hang up on customers, and that is unacceptable.
I have been hung up on 3 times by several agents who DENIED me the ability to speak with a manager, and one of the agents that hung up on me said they were a supervisor... I tried to make a reservation online, twice, using my credit card, and both times I got an error msg stating that the payment was not successful, yet noticed some extra charges on my account. I first contacted my bank thinking they may have charged me transaction fees, but not only did they confirm that I initially had enough money in my account to complete both transactions, but that these transactions were rejected by megabus, and that the additional charges are from them as well.
I called up their customer service and explained the situation to an agent who said they will transfer me to the correct department and that he would explain to them what is going on. But that agent just put me back in the queue for me to land on another agent who had no clue what was going on, as I was just cold transferred to them. I had to re-explain everything to him and then he transferred me to Shevel (employee ID: 5188379), who is by far the RUDEST agent I ever spoke with(in ANY company!), only to be hung up on after requesting to speak to her manager. I called back and directly asked to speak to a manager but got a supervisor that just hung up on me when I started re-explaining the situation. I called back AGAIN, then the agent I got said they would transfer me to their supervisor but the person they transferred me to said they were not a supervisor and DENIED me the ability to speak with a manager/supervisor and then hung up on me again. I called for ANOTHER time and reached someone who transferred me to a supervisor named Lea (employee ID: 5183710) who told me that my transactions were rejected by their system and did not offer any explanation of why that was the case. Considering I have taken megabus a dozen of times using the same credit card, I don't understand why suddenly there would be a problem that cannot be explained, or it's possibly the agent making it up? I find it curious that it took 7 interactions to get somewhat of an answer, which still does not account for the extra charges on my account.
Megabus' customer service is horrible! Their agents are clearly not willing to help and are definitely not credible.