SUBMIT A COMPLAINT

Greyhound Lines Customer Service

1
Complaints360
Pending0
Resolved1

Greyhound Lines, Inc.

P.O. Box 660691, MS 470
Dallas
Texas
United States - 75266-0691

Customer Support Phone Numbers

1800 231 2222(United States) 5 1
+1 214 849 8100(International) 2 2
+1 800 531 5332(Spanish Language) 3 2
+1 844 477 8747(Groups Of 10 Or More) 1 0
+1 214 849 8966(Refunds) 4 0
+1 214 849 6246(Lost & Damaged Baggage) 4 2
+1 800 723 3287(Report Unsafe Driving) 2 1
+1 800 752 4841(Assistance For Customers With Disabilities) 1 2
+1 800 345 3109(TTY & TTD) 2 1
+1 877 943 3530(Road Rewards) 1 0
+1 800 268 9000(Website & App Support) 1 0
+1 800 739 5020(Bus Charters & Packages Express) 1 0
+1 800 440 7712(Commercial Sales) 2 0
Mon24h
Tue24h
Wed24h
Thu24h
Fri24h
Sat24h
Sun24h
Mexico Office
Juan Aldama Sur 924, Col. Centro, Monterrey N.L. Mexico
Plus

Greyhound Lines Complaints & Reviews

Greyhound Lines / customer service

Hn
Sep 29, 2019

I booked a two-way trip from Harrisburg to Baltimore on 09/27 and 09/30 and both got delayed for a terribly long time (2 hours). A female security guard at the Baltimore station on Sunday 09/30/2019 at 3:45, had a very terrible attitude with insanely poor ability to deliver a proper customer...

Greyhound Lines / bus service

Sh
Sep 28, 2019

As a US citizen my mom crossed the border to Canada with her American ID and proof of citizenship (not a passport). Going back over, she was refused entry on the bus by the driver because he insisted she needs a passport. He was rude and aggressive. Customer service was a nightmare, first...

Greyhound Lines / tickets [protected]

Ma
Sep 28, 2019

I got to the station early just to find out almost an hour later that the bus had departed already! This was my first and last time using your services, the agent was nonchalant and knew the bus had left but refused to inform me! I showed him my e-ticket upon arrival and he told me to show...

Greyhound Lines / unused ticket / ineffective customer service

Jd
Sep 27, 2019

Confirmation number [protected] customer service agent Lopez 330-4229 complaint number [protected] 5th of August 2019 due to unavoidable circumstances the passenger was not allowed after several attempts have been made to resolve the issue with no resolution on 92619 a call was placed a customer...

Greyhound Lines / trip september 17 2019 from las vegas, nv to atlanta, ga

Or
Sep 25, 2019

This was the worst trip I have taken with Greyhound. From start to finish we were behind schedule, at one point we were lacking AC and I was given incorrect information about the trip from the very start. At one point even the driver said that he would give us all a refund if he had the...

Greyhound Lines / bus service

Tr
Sep 12, 2019

It is with a very heavy heart that I write this compliant. I am an international student so I don't know much about the Greyhound bus system so please accept my complaint as being genuine and objective. I really hope that some actions are taken against this company. This company operate...

Greyhound Lines / bad services/false advertising/ late services

Wa
Sep 06, 2019

The bus is late... I ordered ticket online for 11:50pm September 5 2019 Called greyhound customer service and he couldn't give me a explanation of why... All he could say was the bus won't be here until 2am... The bus station is closed here in Greenville SC so what are customers suppose to...

Greyhound Lines / ticketing

Gi
Sep 03, 2019

I purchased a ticket with my husbands credit card for myself. the ticket was mistakenly issued to him instead of me. after over an hour and a half on the phone and 4 customer service reps. I was told 4 different things. none of them were a resoultion to the problem. I am furious and have...

Greyhound Lines / bus delayed and bad customer service

Si
Sep 01, 2019

My bus from Washington DC to Pittsburgh was scheduled to arrive at 11:15pm, but due to battery breakdown, we had to switch bus in the middle and ended up arriving at almost 1am the next morning. I called Greyhound customer service to complain about this, but they told me the record showed...

Greyhound Lines / hateful, racist driver

Ma
Aug 29, 2019

On aug 27, 2019, I traveled from tampa, fl to jacksonville, fl on greyhound. First let me say that i've ridden greyhound many times over the years, unfortunately because it's the only transportation I have. I've never been treated particularly well by greyhound, and i've seen many other...

Greyhound Lines / delayed bus

Da
Aug 27, 2019

I went on a greyhound bus from Burlington Vermont to Boston south station. I was due to leave Vermont transit centre at 10:50am as time passed there was no sign of the bus, so I got a lyft to the airport in hope of some clarification. That trip cost me over 10 dollars I have proof). When I...

Greyhound Lines / #[protected]

St
Aug 20, 2019

I was a passanger on a bus MTL to BOS yestarday [protected] #[protected] originally scheduled to depart at 9.45 and arrive at 2.30 PM. No public announcement of delays or sheduling issues, indeed it was a SUNNY PERFECT DAY. 89 degrees and warm, so no road problems at all. After a LONG wait...

Greyhound Lines / refuse to refund

Sa
Aug 16, 2019

Greyhound LinesI had a bus booking from Lawrence, KS to Littlerock, AR scheduled on August 15th at 6.05pm. I have reached pickup point at 5.20pm, way before the scheduled time. I was waiting for the bus and called Greyhound lines to track my bus and they said it's on the way to lawrence. I have waited...

Greyhound Lines / worst customer service ever

Ed
Aug 15, 2019

My wife was in Daytona traveling to Orlando and the bus was cancelled by the company, next bus was at 7am next day, I paid an Uber to take her to Orlando $80, I called customer service and they were given me the round around, for just a $30 trip, they needed to talk to her when I bought...

Gray Hound Bus / bus ticket issue

Ro
Aug 10, 2019

Hello, My 17 hear old daughter was staying with her Aunt in Kansas City, MO. After a stay in Missouri she wanted to come back home to Colorado. She is 17 and mentally challenged. Anyway, I booked her a one way ticket for August 9, 2019 from Kansas City, MO to Grand Junction, CO. The bu...

Greyhound Lines / ticketing counter

Ro
Aug 10, 2019

My son and daughter are stuck at the Miami Greyhound station as I am tying this complaint. I am so upset that they are crying and I keep crying. There is only one person working the ticketing counter this morning. Because of that, even though my son and daughter were in the line at 7:00am...

Greyhound Lines / greyhound bus driver

Da
Aug 10, 2019

Greyhound LinesAt exactly 1 pm yesterday, Aug 9, 2019 this bus was heading W on I-64 near Williamsburg, VA. The rate of speed approximately 70mph. The rear doors were swinging open and the driver could NOT have gotten any closer to the rear bumper of the white vehicle in front of him. He was traveling in...

Greyhound Lines / "guest" fee

Ge
Aug 09, 2019

Dishonest checkout process. The total at the top of the page changes on you without an alert as you move down the page filling out inputs. Changed total does not show at bottom when you hit pay. My $14 ticket had a $18 "guest" fee. Change your checkout process Greyhound- feels like you...

Greyhound Lines / poor communication and scheduling

Fr
Aug 06, 2019

I purchased a ticket to travel from Detriot, MI to Clarksdale. MS for the 4th of July. From the time I got on the bus there was one problem after another. What should have been an express ride, turned into me almost missing the holiday all together. The bus was delayed, re-routed, broke...

Greyhound Lines / driver

Ja
Aug 01, 2019

On July 29, 2019, myself and my daughter took a greyhound from Dallas, TX to Austin, TX. Schedule 9041 left at 12:30pm. Around 3:00 pm, driver Joshua McKeon, made a stop at the Shell station, 11775 N. Interstate 35, Jarrell, Tx. He announced it would be a 15 minute stop, and advised over...

Greyhound Lines / bed bugs

Ka
Jul 30, 2019

Greyhound LinesI traveled from Santa Ana calif on May 13th to flagstaff arizonia I had two bags aboard as soon as I got to paulden arizonia unpacked my bag and went to bed next morning had bites all over my thighs then I killed three this morning and I was bitten all night brother and sister in law...

Greyhound Lines / bus driver schedule 1508 from dallas to nashville 9:15

As
Jul 26, 2019

On July 26th i was getting ready to get on the bus speaking to a baggage handler to ensure we where getting on the right bus and to help me with my luggage. As we where rapping up our conversation exchanging thank yous, and nice day wishes the Bus driver (i do not recall his name at thi...

Greyhound Lines / not getting my refund back

Ch
Jul 25, 2019

I bought 2 bus tickets from greyhound for my family to come see me. My family was unable to come from Missouri to Texas because greyhound kept changing the times and day so they were un able to keep the tickets. I called in February to get my refund of $420 back. I told the lady on the...

Greyhound Lines / service bus sitting on side of road for 2 hours

Mi
Jul 24, 2019

On the bus 60420 from Dallas TX to San Antonio the bus driver was late suppose to arrive at 5:50 pm not arriving til after 8pm and rude not offering explanation threaten to kick off customer on bus for complaining why were sitting on the side of freeway for 2 hours the driver gave very...

Greyhound Lines / false advertisement

Ms
Jul 20, 2019

NO WIFI, It say ALL greyhound buses has WiFi and this one does not. Also EVERY time we go over a bump in the road, a very loud noise comes from somewhere inside of the bus. Worse experience ever and I have to go all the way to California from ElReno, ok I believe customers should get what...

Greyhound Lines / greyhound travel

Lb
Jul 19, 2019

So I took Greyhound about two months ago and I was leaving from Richmond VA to go to NY. The bus was about an hour and a half late which in return made me miss my bus to go to Long Island. I then had to take the train and I was not refunded. Fast forward to today. I left NY to head to...

Greyhound Lines / bad service and rude employees

Ed
Jul 17, 2019

I purchased a ticket online for yesterday 07/16. They called and told me that the bus was cancelled. They rescheduled to 1:45 pm today 7/17 when passenger arrived they told me that it was sold out. When I had the ticket. I called the station in San Diego and the rude employee named Auded...

Greyhound Lines / customer service - telephone

Cy
Jul 17, 2019

I spoke with a gentleman today (7/17/19) inquiring about your Bridgeport CT location. I was shopping for alternate transportation to Washington DC. I am not familiar with the area & asked about the location & parking. Your employee who answered the phone [protected], was very rude & ended...

Greyhound Lines / bus

La
Jul 13, 2019

Our original bus from Buffalo to Albany never showed up, we were not informed of this and just put in a line to get our tickets refunded when we thought we were being checked in. Luckily a trailways bus driver offered to help Greyhound and take us to Syracuse. Although when we got here for...

Greyhound Lines / bus safety/ maintenance / customer service /

Rq
Jul 11, 2019

On July 9 I took a greyhound bus from Union Station to NY at 7am. The bus was old and had a funky smell. We took the road and after 3 hours of driving the bus stopped and wouldn't start again. The driver stopped and followed the procedure, and another bus stopped after a couple of minute...

Greyhound Lines / border patrol boarding bus

Pn
Jul 11, 2019

Today I took a Greyhound bus (9607) from Palm Springs to Los Angeles. The bus arrived one hour late at Palm Springs. I asked the driver what happened and he said ICE (Border Patrol) boarded the bus and demanded to see all passenger IDs. This bus was never in Mexico. This happened on U.S...

Greyhound Lines / bus driver

Li
Jul 11, 2019

Got on bus at about 8 this morning, Schedule 1419 on 7/10/2019, First driver was wonderful and smooth. Once the bus stopped in El Paso and we got a new driver that was an older looking dude, the quality of the driving lowered greatly. Once night fell, he's been swerving back and forth all...

Greyhound Lines / racist and very rude behavior towards me on booking confirmation number [protected]

Zi
Jul 10, 2019

Greyhound LinesTry#5 to get someone to listen to my issue please!!! My booking confirmation number is [protected], I traveled from Port Authority (New York) to Toronto on the 1st of July (8.45pm), 2019 I have completed 2 post journey surveys which I am not sure anyone has followed up or not, 2 email...

Greyhound Lines / unethical behaviour

Th
Jul 08, 2019

I had reservation #[protected] to depart Richmond on July 3, 2019 @ 2:40 a.m. For Florence, SC arriving at 9:20 a.m. July 3, 2019 - Schedule 1081. This was perfect for me as I had all my arrangements straight for pick up and to get me to my destination in Florence, SC. Family members in...

Greyhound Lines / drivers and help desks at terminals

Li
Jul 03, 2019

Were from South Africa, we're afamily that traveled from New York to Houston with the Greyhound bus. Wow how disappointing this was. Bus drivers were super rude with not just us but all passengers. Spoke to us like were criminals and children. We're to scared to ask any questions. Even...

Greyhound Lines / bus ticketing

St
Jul 02, 2019

On April 22 I purchased a bus ticket online. After purchasing, I immediately discovered the destination was wrong. I immediately called the help line. I spoke to a very nice gentleman. I explained what happened and he instructed me to go back online and purchase the correct ticket. Once I...

Greyhound Lines / the conditions of the bus, smell & uncomfortable seats.

De
Jun 27, 2019

Currently on the 10:30 bus going to Richmond, Va. traveling with my husbands& daughter on the Grey Hound Bus 1. Go on the bus & was kissed in the face by the oder of the bathroom. Totally discussing & the smell is still lingering. 2. Disgusting blob of something on the window which I took a...

Greyhound Lines / complaint about greyhound bus driver 1217

Sh
Jun 24, 2019

6/23/19. Lake charles LA Greyhound busstation.6.45 AM. I was threttend my life fro greyhound bus driver 1217. I was harrassed, thretten, discriminated. He was cursed at me. He even ask me where the [censored] you from. So sounds like he got problems with my race .my room mate was standing...

Greyhound Lines / delayed route

Gr
Jun 22, 2019

Greyhound Lines, Inc. P.O. Box 660691 Dallas, Tx. [protected] Re: Complaint # 834679 Sir or Madame: I scheduled a bus trip from Oklahoma City, Ok, to Colorado Springs, CO., on Sunday, June 16, 2019. The confirmation number for this trip was [protected]. GLI: 1333 was scheduled to leave...

Greyhound Lines / bus service

Co
Jun 21, 2019

I purchased two tickets for my 84 and 86 year old parents to travel from North Little Rock, Arkansas to Orlando, Florida. The bus ride was scheduled to be less than 23 hours. It ended up being a 40 hour trip. My father is an insulin dependent diabetic and my mother has incontinence. They...