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Greyhound Lines Customer Care Service

Greyhound Lines, Inc.

P.O. Box 660691, MS 470
Dallas
Texas
United States - 75266-0691

Customer Support Phone Numbers

Phone:
+1 800 231 2222(USA - Local - English) 22 9
+1 800 531 5332(USA - Local - Spanish) 2 0
+1 214 849 8100(USA - International) 2 0
+1 800 345 3109(TTY/TDD) 0 0
+1 214 849 6246(Questions) 1 0
Work days:
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Greyhound Lines Complaints & Reviews

Greyhound Lines / service

Ta
Tanieka123 on Sep 21, 2017
I purchase a ticket yesterday 9/20/17 for a 10am ride today 9/21/17 to Albany online leaving from Norcross GA station for my Husband. My husband arrived to the station at 9:45am and was told the bus left early. The ticket agent provided my husband with a ticket for a later bus at 5:45pm...

Greyhound Lines / ticket refund

Je
Jessica1356 on Sep 15, 2017
I purchased a ticket for myself and 13 yr old daughter un May 2017 the girl at the grayhound station printed the wrong date on my daughters ticket i had to pay another $200 for her ticket i sent my ticket 3366535401 off June 20 we are now in SEPTEMBER! Everytime i call there investigating...

Greyhound Lines / bus from miami to san francisco on the 6th-10th

Sa
Samantha Ilett on Sep 12, 2017
Throughout the past few days I have been traveling from Miami to San Francisco and to say the journey was a nightmare would be an understatement. From the beginning, the bus from Miami to Orlando was over four hours delayed due to your lack of busses and was promised a voucher for...

Greyhound Lines / incorrect spelling of my first and last name as well as the city where I live.

Su
SugarMaple on Sep 1, 2017
I reserved a one way ticket from Cleveland to Cincinnati a few days ago. Your employee evidently is a terrible speller. My name and town where I live is incorrect. This huge, huge, huge mistake is your problem.. No correction can be made, how dumb is that. I use your services quite...

Greyhound Lines / horrific service /Albany, NY-Boston, MA

Gi
giasereni60@gmail.com on Aug 31, 2017
On Saturday Aug 5, 2017 I was suppose to board a bus for Boston at 5:40 am and connect to a 10:15 bus to Hyannis there. I had a prepaid ticket paid by a Visa debit card. Confirmation # 44441220 The bus did not arrive until 7:15 and then proceeded to make local stops all the way to Boston...

Greyhound Lines / travel buy bus

Ht
htna on Aug 28, 2017
Greyhound Lines, Inc P.O. Box 660362 Dallas, TX 7 Dear sirs, your transport buss system is out of control and now is the time for the federal government to take it over, this is in and for the public interest. How can I facilitate this needed task and how can we help the people of thi...

Greyhound Lines / everything

Sh
Shelley Hayes on Aug 27, 2017
I am making this complaint because at the las vegas terminal there were so many issues. Not the bus driver he was a great big help but the manager Stephanie was very unprofessional and uncaring of the customers.the bus from Green River CO was late getting us to vegas so i was suppose to...

Greyhound Lines / severe abuse/injury/mademebuymore tickets/lied to me/tripfromhell!!!

Su
SUSAN ONISKO on Aug 25, 2017
I left on GH 2 weeks ago tonight at 12:40am August 12th2017 (I am a 60 yo woman who had right knee surgery prior to my trip and had a left total shoulder replacement done 5 months ago.) I was paid for a round trip from Tyler, Texas to Columbia S. C. For my only Sons Army Boot Camp...

Greyhound Lines / express shipment of boxes total weight 214 lbs from new london ct to kingman, az

Co
Conboy54 on Aug 18, 2017
I have called Greyhound at least 25 times regarding the boxes I shipped. Received 2 of 6. One completely destroyed smashed, water damaged and re-taped with DUCK Tape - REALLY??? The other box is full of holes. I submitted a request through their express claim email for the damage. No...

Greyhound / I have not received a response to my emails, certified letters, or calls in regards to getting a full refund

Ha
I took time off of work to take my daughter to the bus station (at a gas station) on Thursday, July 13 in MADISON, WI. The bus driver refused to allow any additional passengers on board - and there were 10 people waiting! We were told that there might be another bus coming in 3-4 hour...

Greyhound Lines / driver left me stranded in the middle of nowhere

Li
Lily Ba on Aug 13, 2017
I was left stranded in the US/Canadian border by a greyhound bus driver at 9pm for 6 hours until the next bus passed by. I am a young girl who was left alone until 3am at night. I purchased a round trip ticket from Montreal to New York and the driver of the return trip refused to take me...

Greyhound Lines / travel

Ca
Cassandra Henderson on Aug 13, 2017
First there were 2 teenage boys sittting directl behind her holding a conversation in a regular tone. The driver yells on the intercom, you neen to get from behind me right now and go to the back of the bus. Get from behind me now. My grandkids dont even talk in the backseat of my car when...

Greyhound Lines / service

Am
Amanda Jones2246 on Aug 3, 2017
My husband and I have been waiting for my bus to show up since 1:30 am in Stanfield Oregon going to Seattle Wa. It was to be here at 6 40 am and didn't show up till 9:10 am and now we are being told that we will not make our connection to Port Angeles Washington. The driver said they were...

Greyhound Lines / not receiving refund for in used bus ticket

Ch
Chenayi on Aug 1, 2017
Hello my name is Chenayi McDaniel, I am very disappointed with Greyhound. I paid for a ticket that I didn't use asked for my money back and one person said yes because of my situation . Now I called back and they don't want to give me my money. So they take people's money, and if they use...

Greyhound Lines, Inc. / bus service/delays/disrespect/customer service/discrimination

Mp
M.Pauley on Jul 27, 2017
To Whom It May Concern: My name is Maria Gomez Pauley and I purchased three (3) round-trip tickets to travel from Tampa, FL to Pensacola, FL on July 17, 2017. The trip was scheduled for July 19, 2017 through July 23, 2017. The trip to Pensacola on July 19, 2017 was fine. It was extremely...

Greyhound Lines / greyhound bus was broken and left us in the hot temperature for 4 hours

To
Tomas valdivia on Jul 19, 2017
Am complaining because the bus was broken the bus number is 86546 and we where weating at grapevine in the hot temperature even a cop stop and give us water bottles and for the worse we were 1 hour late too at los angeles greyhound and we want to know what could we do because is not fair...

Greyhound Lines / missing luggage

Br
Bruna Ostheimer on Jul 17, 2017
I took a Greyhound bus from Seattle, WA to Vancouver, BC, Canada on July 9th at 9:50pm. My confirmation #: 4126086702. When me and my friend Edgar Serrano stopped at the customs and everyone was picking up their luggage to go through it, we had the unpleasant surprise that our luggage went...

Greyhound Lines / ticket policy

Cl
clarkme1966 on Jul 11, 2017
I bought a ticket to phoenix from Kansas city for $196 and when I purchased ticket with my debit card it put the ticket in my name instead of my sons name and we called greyhound to have them switch it over to his name and they say the computers will not let them do that and only way to...

Greyhound Lines / extreme bus delays/ horrible communication

Je
Jessica Gooden on Jul 9, 2017
I boarded an Atlantic City Bound bus leaving NYC on a Sunday morning after waiting for 2 buses to leave because of the overflow of passengers and the lack of seats available. All the buses left 15-30 minutes behind schedule. Coming back, The bus leaving from ballys was over 40 minutes late, and...

Greyhound Bus / harassed and threatened

Sa
Sarah3383 on Jul 3, 2017
First time getting on the greyhound to Rochester NY I took my mom and my small dog with me to spend time with our family for Father's Day. I have panic disorder so I take my dog with me if I go somewhere far. I called greyhound and asked them what are your pet policy for people with...

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