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1.7 13 Reviews 364 Complaints
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Great Clips Complaints 364

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B
7:13 pm EDT

Great Clips horrible haircut/style

I got my hair at Great Clips at Lakeside Plaza in Salem, VA on 4/29/16 by Susan and I wish I hadn't. The workers there were scary, like they were found in an alley. I didn't want to prejudge the lady who cut my hair but turns out I was right because she gave me a very strange haircut.

I contacted Great Clips corporate but they said since it's a franchisee that it's out of their hands, yet on my receipt it says service and products are satisfaction guarantee. So obviously Great Clips does not stand behind what they promise. BS!

Avoid Great Clips at all costs!

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Philip Doe
, US
Mar 09, 2017 6:42 pm EST

You should stay out of alley your a strange one Mr Gringe.

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11:24 am EDT

Great Clips customer service

Good morning,
I wanted someone to be aware of what is going on.
On Saturday the 30th of April 2016, my wife took my son 6years old to the location on 90th and Maple in Omaha NE, I have been using this location for approx.. 7 years and have used great clips before that, to get his haircut. It was about 10 minutes until 5pm and the hours posted show open until 6pm on Saturday. She was immediately informed by one of the stylists that there is more than an hour wait and since they close at 6pm they would not be able to render the service that day. My son cried as he enjoys the sucker and balloon. She also said that there were only two people checked in on the screen. She told me this story when she arrived home upset. I then loaded everyone back up into the car and drove back down there. When this stylist saw us get out of the car, I could read his lips “ Oh, this ballsy mother f!” Not in EVER have I been treated with such disrespect. I then kept my calm and got my son William’s hair- cut. I told this stylist that I was able to read his lips and told him how absolutely Rude and unacceptable his behavior was. After all of this I was still able to drive back home and look at the clock, 5:45pm.
I just wanted someone to be aware of this situation so something can be done, I myself am a business owner. Unfortunately I, my family, and most likely anyone else who finds out about this situation will no longer be patrons of Great Clips. Thank you for your time.

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JenD.
, US
Jun 17, 2016 2:08 am EDT
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On 6/15/16 I thought I would treat myself to a day out including a hair cut at Great Clips in Tacoma WA. I have been to this location many times before, most the time I get what I want and the rest of the time you can't tell that I've got a hair cut, like now. I didn't mention to my husband I got a hair cut and he didn't mention or notice it either. The lady that did my haircut was stressed and explained that they only get between 13-17 minutes to complete a haircut or you get sent to retraining. On top of this the other two stylists on duty just went out to smoke at the same time. So the lady doing my hair had to stop and check in another guest and answer the phone. Now this was cutting into her time that she had to cut my hair. I'm done with your stylists clipping a few strands of my hair and then telling me I got a haircut. How dare Great Clips tell me how long my haircut should take. By the way that other customer walked out, I'm sure she also could hear and see what was going on.Terrible customer service. Jennifer D.

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3:31 pm EST

Great Clips employees

There a lady who works at Great Clips in Glen Allen, Virginia. Not sure what's her problem. Rude to everyone who came in the store. She has medium to long brown hair, a little on the heavy side. I watched her while my daughter was getting her hair done. The young man who was sitting in her chair seemed upset. If this is how you run all of the Great Clips then you need to close. Will not be back

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8:32 pm EST

Great Clips hostile work environment

There are so many complaints as to all the abuse hairstylist endured working for this company, whether it from the owners or being treated unfairly by management. Why don't we all get together and file a CLASS ACTION suit again working in places where you do or die (sweat shops). Career destroy by money hungry owner who don't about your concerns.

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Elise1969
, US
Jun 25, 2016 5:39 am EDT

I'm in! I've got a great story for you!
Elise

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fearful2
, US
Feb 03, 2016 8:53 pm EST

Let all come together as stylist and file a class action suit against Great clips we all endure enough pain and suffering to win a case. we all no how these places are ran like sweat shops, and how you are not allowed to take a break when it's busy or even get called off your break or lunch. I was humiliated and verbally abused I was even put on blast in- front of my co-workers and other stylist that didn't no me when I had to train at another shop because of one mistake out of 10 years doing hair. I was told by the owner I didn't no how to cut hair, when he was receiving crappy haircuts from other stylist, it was no big deal to him, but since I was a woman of color I was frown upon and belittled for my mistake. something that I loved to do, now my spirit was being crushed, I was being watched like a hawk. everyday at work when he was around he harassed me and no other stylist, he would stand over me and watch like he knew how to do hair and of course he didn't. it didn't matter if I had satisfied customer and request, my customers loved me and the owner hated me. so he played with my hours and cut my days until eventually he let me go. I still keep in contact with some of my co-worker and she said my customer where so sad that I no longer work there and they ask if she knows where I am. but unfortunately I no longer do hair my dream died from all the stress and humiliation till I suffer from anxiety and fear of doing hair.

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11:01 am EST

Great Clips service

Took my 3and 6 year old sons and the girl was so mean to my kids .have been there before and was treated well but this time the girl smelled like a brewery and didn't look professional at all ! And when I tried to tell her how to cut my child's hair she responded I know what I'm doing !, the cut wasn't so bad although I could see some deep cut marks .but she told my kid that he is old enough to sit still and behave and she kept poking him with her comb .I asked how long she's been cutting and she reported long enough to work there ..really ? Her name, was Marlena and next time I will wait for the other 2 girls cause this Marlena is not good with kids at all ..I don't understand how anyone could be so mean to children period

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12:05 am EST

Great Clips haircut

I have never had a problem with great clips until last year when I went to get my lil man haircut twice Amber clipped him right behind his ears so I called em and said I don't want her cutting my lil man hair more! Took my lil man back today 1/13/16 to get his haircut all off leaving him bald which is what I wanted well that wasn't what he got Cassidy left patches in my lil man head so I paid em the $11 and left pissed and then took my lil man to Hair By Us to get it done right there goes $5 thx to Hair By Us my lil man looks cute as ever! I won't be going to Great Clips anymore!

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4:05 pm EST
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Great Clips poor job

date of haircut was 11/19/15. the girl was polite but lacked experience . instead of misting my hair with water she soaked my hair with water and then combed it down . I told her none off the top, taper the sides and back of the head. then trim around ears and along hairline at back of neck. when i got home and looked in my mirror, the sides were not tapered properly nor was the back. the hair was cut higher above the right ear then the left. I discarded my receipt. I would expect a free haircut the next time i get it cut.

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5:13 pm EDT

Great Clips chopped my hair off

Chopped my hair off when I asked for a trim Submit Complaint Complaint avatar0 Angry a few seconds ago Country: United States They (stylist name Sefora or something) cut my hair in tiny little layers in the back when I said trim only for my shoulder length all one length bob - I reached the owner Brenda - the one in Alpharetta, GA at North Point Mall, and she said she'd return my money and give me a free cut to fix it (like I'd ever walk in there again) and I asked her how she would feel if she just spent a few years growing her out from an illness and someone chopped it off and she said, "Well you could buzz it off" Later, I called her back and I told her that she really did need to see what this stylist (who only works weekends) did to my hair because there is no correcting it since it's way to short. She told me to call the store and ask for her manager that she didn't want to see it.

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6:15 pm EDT
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This is a horribly chopped cut. The layers are not blended and have single strands jutting out that are so uneven. I asked for 1/4" off of shoulder length/layered hair and I ended up with this. There's a thin fringe around the nape of my neck, similar to a mullet. The rest of my hair is 2 inches long. I clearly stated that I wanted 1/4" taken off . My...

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7:07 pm EDT
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I visited Great Clips in Tempe, AZ. This is the Mill and Southern location. I asked Brook for 1/4" off of my layers. She looked at the notes from a prior visit and noted that I usually get 1/2" removed. I said, "Not this time. I only want 1/4" off and just a minor lift to my layers." She asked about the length, which was shoulder length, and I told her to...

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8:29 pm EDT

Great Clips bad haircut

I went to get a hair cut to great clips near heb 410 and bendera and the lady who cut my hair was cutting the so fast she didnt look at what she was doing and cut it badly and now my hair looks horrible and three times the scissors got caught with her fingers almost cut herself with how fast she was cutting it i am very dissapointed with how she cut it and i need a response

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1:16 pm EST
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Went to Great Clips at Ridgemoor Commons in Palm Harbor, Florida on a Sunday. Jamie, who only works on Sunday, cut my hair. I have course, thick hair that needed to be thinned out. I told her to leave my bangs and sides long, but cut the back short, as I was trying to grow out my sides. What I got was short bangs, short sides, and a long back, that was not...

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6:15 pm EDT
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I worked for great clips for years i never had anyone to complain to about the terrible manager that wouldn't ever cover a single shift no matter what the emergency even if you were in the emergency room she would make you come in.only the manger could have a set schedule there wasn't any raises ever and the manager lived a hour away so if there was a storm...

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1:30 pm EDT
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Great Clips lousy boss!

I just left an utterly sad job at great clips about 3 weeks ago...I have so many complaints about this place I don't quite know where to start but ill try to make this complaint informative and less catty. So, as with other great clips I have heard about this one had a dress code.now, I don't really mind dress codes as long as they don't trample one's self expression completely...unfortunatly this was really sad
.As a hair stylist I'm sure others can agree with me when I say that most of us are stylists because not only do we enjoy doing hair and we enjoy customer service but that we are very creative people in general:)most of us like to express our ideas of beauty starting with ourselves.we tend to like to do our makeup and hair in a way that expresses who we are inside, and what we are capable of as far as styling goes.so when I stumbled upon this particular great clips and was told that I was to only wear white, black, grey and or khaki needless to say I was not thrilled but thought ok, there has to be a fun and creative way to where these bland colors.(But I must say, if you're going to do a boring dress code, why not just give us a "great clips" polo shirt and pair it with black pants?) Anyway, on to my next complaint..when you hire someone and tell them that you are going to give them a raise in the near future based on the fact that they have an impressive amount of experience in this field, it's probably a good idea to follow through with the raise.after working there about a month, I told the owner that I was having a very hard time making ends meet while being paid 8 dollars an hour.my daughters day care alone is 180 a week.this particular great clips paid us bi-weekly, so when I saw my first check and it was a whopping 277.00, I was just a little frustrated.especially considering that I had put in around 70 hours over those passed 2 weeks..hmmmm..I'm not a human calculator but I know full well those numbers don't quite add up!But being the very naive woman that I am, I suggested to the owner that the check seemed short and could she please look it over again and see what happened to cause the shortage? She says she will and on to the next complaint-the next few checks come along and just as the first, they are short!They always were and no matter how many times I brought it up, it was just brushed to the side. What I find so interesting is that she, the owner, never seemed to mind taking the time to come in and scold me in front of my customers (very professional!Right?!) And the customers always enjoyed having this silly woman gripe at the stylist in front of them while they are trying to relax during their rushed 13 minute haircut!I thank my former employer at my first salon for training me well enough that at least my quality did not suffer while doing these hyper-fast haircuts.I understand that the idea behind great clips is to give them a fast yet quality haircut..in and out in less than 15.I get it. And I chose to work at this place.wow, do I regret it! comming back to the fact that my checks always seemed short-I finally had enough 3 weeks ago and decided to do the very immature move by not giving notice and just quitting in the middle of my shift(not cool, I know.but I had enough of this woman and her sweat shop.) So the day that I loft this tiny corner of hell, I got a text that evening from the owner letting me know that if I didn't rush right on up there to return the key that she would be forced to call the police!Well that's a lovely way of getting my attention, you crazy, confused slave driver!So I decided to beat her at her own game-I'ill just go ahead and save her the trouble and call the police myself!So, this kind officer came to my home and asked for my boss's number-the conversation must have been hilarious considering he had to repediatly tell her that I would turn the keys the very next morning, that I was not going to drop everything and rush on over to her. And I really enjoyed the fact that he said it was her own fault for giving the key out in the first place. I don't know about other great clips, but this one specifies that if you have a key, you have 24 hours to return it. So the next morn I ran the key out to her and then was told I had to sign some sort of paper stating that I quit.like I said before, I am very naive, and I tend to trust everyone until they people me wrong, I guess I should not have signed it.now I sit here 3 weeks later waiting for my final pay check that will probably never come, I filed a complaint with the state explaining that this woman is refusing to pay me. But they told me it can take months to resolve this. And because I was counting on my check 2 weeks ago, I now have an over drawn bank account and some very angry bill collectors! thank you Shirley for your crazy, and very unprofessional antics!You have most definitely won the battle.

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GreatClipsSucks
Howell, US
Aug 16, 2014 9:55 am EDT

how does this company stay in business?

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G
GreatClipsSucks
Howell, US
Aug 16, 2014 9:54 am EDT

what happen to a job worth doing is a job well done?

this is great clips in howell, nj

Everyone smiles as you walk in because they are about to rip you off!There is no way to call the employees stylist since they are promised training but receive NONE! The ONLY instructions they hear is "shave it all off". Unless, you are unfortunate and find yourself in Jennifer's or Adolfo's chair who cut the BARE minimum to force you to come back for another hair cut. Meanwhile, these folks believe their hair is growing in quicker than usual. Than there are the hair cut who have no name except "one of a kind" since the ones holding the scissors will cut whatever they feel like it giving you the worst hair cut of your life. Don's bother complaining to the owner since they don't care about you!GO STRAIGHT TO GREAT CLIPS CORPORATE [protected]

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1:10 pm EST
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Great Clips bad company to work for

First of all i before i started school i said i would'nt work for great clips. just because of how i was treated as a costumer. but then right before i graduated i thought i would give it a shot. even though color was my favorite thing not cutting.
well then when i started they send you to a 3 day class to learn there system. they pissed me off on the first day. the instructor told me to forget everything i was taught in school cause its wrong.
then when you get out on the floor they expect hair avarages to be under 17 mins. but no faster then 14. then they want you to sell 14% on avarage a week. and if you get to many redos because they want you to go fast you get put on probation and then fired. they never praise you when your doing a good job aways saying you need to do better. They let drug addicts work and dont get rid of them. then when the store gets robbed by the druggie they dont call the cops. then you have someone taking alittle extra out of the money drawer with her tips and the drawer is short. do they get rid of her no the right everyone up.
yeah the benefits are ok. but management is not concistant. they work you to death. when your sick there is no sick time.
bad company dont work for them.

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5:38 am EST
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Great Clips screwed over employment

This place is the worst place to work for. The training academy is a joke you spend most of it watching product videos. Only learn 3 cuts one time then in the actual salon they have you watch videos and read books on products for about 3 weeks. Don't give you a chance to be on the floor to build your time up or give you any practice then fire you so you can't get any unemployment. The hours are a joke they hire you promising full time hours when in reality only the manager and asst. manager get full time hours. Everyone else gets what ever little hours they wanna give you! I hate this company and will never go in another establishment again!

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11:37 pm EST
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Great Clips very bad hair cut

On Nov 8 at around 9:30 in the morning at crowfoot, calgary when for a hair cut by a lady ( Don't know her name) that was coming from Texas she mentioned.
The lady did not know how to cut hair, even another co-worker explained to her to how to do it, but she did not have a clue after 25 mins "hair cut" she still didn't manage to fix it . After I paid for the "cut", when went to another place to get it fix.

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12:36 pm EDT
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Great Clips hair cut

The girl doing my daughters hair didn't listen to what she wanted, she only wanted a trim on her short hair and now it looks almost like a military hair cut, she cut to much off and thinned it out to much. I think the girl needs to start listening to the customer and go slow if she isnt sure. We have gone there alot and was happy with the other hairdressers, but my daughter wont be going back .

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12:46 pm EDT
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I had the worst experience of my life in Great Clips 1623 Coalton Rd Superior, CO, 80027. The lady who attended me, refused to identify me by Last Name. She loudly pronounced my name "D as in Dog", made me wait until she created a new record for me, even though I had visited the same place at least 10 times before. Her behavior was rude and racial, she wa...

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5:07 pm EDT
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I have been doing hair cut in the same store for last 2.5years. Today I asked for the same style as last time. The hairstylist literally screwed up my forehead. They used clips for forehead before I could resist. They just said its too late to change and tried to put the blame on me. How can they do it for a regular customer? I just can't comb my hair Atleast for next 2 weeks. Never expected such a service from Great clips.

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About Great Clips

Screenshot Great Clips
Great Clips is a well-known hair salon franchise that has been providing high-quality haircuts and styling services to customers for over 35 years. With over 4,000 locations across the United States and Canada, Great Clips has become a go-to destination for people looking for affordable and convenient haircuts.

One of the key features that sets Great Clips apart from other hair salons is their no-appointment policy. This means that customers can simply walk in and get a haircut without having to schedule an appointment in advance. This makes it easy for busy people to fit a haircut into their schedule without having to worry about making time for an appointment.

In addition to their convenient walk-in policy, Great Clips also offers a wide range of services to customers. Whether you're looking for a simple trim or a more complex hairstyle, their experienced stylists can help you achieve the look you want. They also offer services like beard trimming, hair coloring, and styling for special occasions like weddings and proms.

Another great feature of Great Clips is their affordable pricing. They offer competitive prices for their services, making it easy for people to get a great haircut without breaking the bank. They also offer discounts for seniors and children, making it a great option for families.

Overall, Great Clips is a reliable and convenient choice for anyone looking for a great haircut. With their no-appointment policy, wide range of services, and affordable pricing, it's easy to see why they've become such a popular choice for people across North America.

Overview of Great Clips complaint handling

Great Clips reviews first appeared on Complaints Board on Sep 1, 2008. The latest review Employee was posted on Apr 29, 2024. The latest complaint haircut was resolved on Apr 08, 2018. Great Clips has an average consumer rating of 2 stars from 377 reviews. Great Clips has resolved 61 complaints.
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  1. Great Clips Contacts

  2. Great Clips phone numbers
    +1 (800) 473-2825
    +1 (800) 473-2825
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    USA & Canada
    +1 (952) 893-9088
    +1 (952) 893-9088
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    International
    +1 (952) 746-6541
    +1 (952) 746-6541
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    Director Of Education
    +1 (952) 746-6562
    +1 (952) 746-6562
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    Director Of Communications
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  3. Great Clips emails
  4. Great Clips address
    4400 West 78th Street, Suite 700, Minneapolis, South Carolina, 55435, United States
  5. Great Clips social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Great Clips is ranked 1 among 228 companies in the Hair and Beauty Salons category

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