Great Clips
Reviews and Complaints

My wife and I had haircuts done today, 3/12/2017. We arrived at 10 am where Andrea greeted us. This is the Plano, TX location in Suncreek Village located on the corner of Alma & Hedgecoxe. I have been a customer here since your existence at this location. Dawn who was "on loan" from another store arrived late (because Andrea said she was late to me and also texted Bobbie/Bobby to inform her/him) and after getting situated (approximately 8 minutes) met with my wife. My wife who is a U.S. citizen shared with her that in her native country a method was used on styling and cutting hair, etc. Dawn exasperated that she was American and "I don't do it that way". She was absolutely disrespectful to my wife and would not allow my wife to complete her statements yet Dawn would interrupt the conversation. Dawn further stated "you are not going to insult my intelligence". I told my wife to get her hair shampooed and lets get out of here before the situation escalates. When I checked out and provided a minimal tip, Dawn decided to take her frustrations out on me and stated that we didn't give her a chance "due to her appearance" (I am a minority myself and a VP of HR as well as sit on a diversity council). Dawn is a female African American. I listened contently as she attempted to tell me that "she doesn't need my money and how rude my wife is" all done in the presence of other customers. After about 15 seconds, I informed her that this conversation is over and that she shouldn't be sharing her opinion with me. I departed the store. Issue 1) Probably not the values of your company, Issue 2) Unprofessional/Ethical Behavioral concerns. Recommendation: Termination. Being in an at will state and depending on your company's philosophy, you do not have to provide a reason for term. I will leave this up to you. Next time I will not be as reserved with this employee if she conducts herself in this manner again. I highly advise to take a terminable action otherwise you will either have a future litigious matter with myself or other customers if you wish to continue carrying this risk. Call me anytime on my direct line at [protected]. Thanks.

I was provided a haircut by a stylus at Great Clips Enrique @
(Rio Bravo & Coors, next to Walmart)
3715 Las Estancias Way
Albuquerque, NM 87121
[protected]
The haircut was not completed correctly. I need the fade to be completed. I also have to lose money I could be earning to leave work as a teacher, to go to salon to get this fixed. I will be leaving my school I have our Night to Shine Prom at my Legacy Church tonight with over 2200 people expected, that I have to attend to support people with special needs. I am very upset with this, it couldn't of happen at a worse time. I did not realize until I got home later that even after 9:00 pm. I was at my Church preparing for tonight's Night to Shine Prom at my Legacy Church. I had my wife take a picture of the 7 cuts the stylus made on the back of my neck. I need my hair fixed & I also need to talk to someone about the cuts to the back of my neck. The stylus could of said something. I did just receive a call from the manager she sated the owner will be there. I will let you know if everything is made right. This very upsetting. Elfego Orona

My name is Michael Derenak. My phone is [protected]. I will never use your service any longer. Numerous times Ive gone to various great clips which were virtually empty and have been told Ill have to wait . It seems there were others who had online made appointments. These online appointments are bad for your business. You always need to have one stylist available for walk ins. I realize your online appointments make it easier for some and since your corp. is profit hungry you will keep them. You will fail in the longrun. I have been a faithful customer for a few years now. I am finished with Great Clips. I have found a classier place at a better price who will accomadate walk in customers. Eat #### great clips...See ya...! Michael Derenak..275 w.Columbia #203..Belleville, Mi 48111.

On November 15, 2016 I went to the Amelia Ohio location of Great clips to donate my hair. I grow my hair for two years then I give it away. This time, I was charged $14 for the cut and then I was also informed I had to mail the hair myself to the organization since there were no envelopes for this purpose. How shocked I was since the last three times I donated the hair cut was free. My ticket number was 420947. Time was 11:09am.
I doubt if I will ever go back to Great Clips for any donation I am making. Doing a good thing has caused me to have a bad taste in my mouth.

Sorry that I am upset with Great Clips.
Carolyn Fletcher
Carolyn.l.[protected]@store.lowes.com

[protected] (kathy) I took my Granddaughter to get her hair trimmed and this lady Kathy was extremely rude when I was trying to explain to her how I wanted my granddaughter's hair trimmed. She couldn't even understand what I wanted and I didn't understand her because her speech was slurred.. So she became agitated and rude..I told her I didn't know the exact hair lingo to describe ways to trim hair...and I wouldn't... I am not a stylist . She had a major attitude with me and treated me and my Granddaughter in a very unprofessional manner...The other ladies/stylists there beside us were rolling their eyes and shaking their heads at her behavior, but they never intervened to help us out or to reprimand her... I wanted to walk out, but two of my other Granddad's were getting their hair trimmed as well, Then while she was bending down cutting my Granddaughter's hair she suddenly got a headache and said "Oh, that hurts when I bend down like that" and proceeded to stand there with her eyes closed for several minutes until her headache passed (very weird)...She clearly had something wrong with her physically and mentally..maybe drugs..her speech sounded slurred.. I thought... something was just not right with this (Kathy)..Anyway, I have never had a negative disturbing customer service experience like this one before anywhere ever and thought I should let you all know about it... I would hate for someone else to have a bad experience like I did.. She was rude, unprofessional and wrong for treating us the way she did unfortunately, I know this complaint will never see the light of day or even be acknowledged by Great Clips because they don't really care about the customer experience why else would they have employees like this lady..and why would the manager stand there and do nothing when a customer was being mistreated.. But hopefully someone looking for a review for this place in Osage Beach Missouri will see this and be forewarned of the kind of people they have working in this place I will never give my business to another Great Clips again anywhere and I will post about this in every business forum I can find

I will never come back to GreatClips! These people are terrible and highly unprofessional and I have no idea where did they get a permission to work!
Went there and just wanted a simple haircut. Told them that I don't need anything super modern and I don't want to experiment with my hair and that I want just a simple classic haircut!
They did not listen to me and made something that actually made me cry! My hair never looked so ugly before! I hate GreatClips, they did not listen to me, ignored my every word! Do not go there people, you will regret that! These people are not professionals, just a bunch of amateurs!

You guys suck. You need to gob back to school to know how to cut hair. Go to a barbershop school, you guys really need it. If not, you guys should hire people who been in a barbershop. You guys are freaking terrible, I was not satisfy with my cut. I will never come back to that place. You guys don't give what I ask for. I ask for a normal haircut and you guys gave me a buzz cut, don't yall know the differences between a buss cut and a normal cut. I am sorry, yall need to close and reopen when yall know how to cut. I need this was gonna happen but it even worst than my expectation. Now I have to fix my hair and restart my waves process again. My haircut is really bad and it suck. The stylist there or whatever you guys call it, couldn't even say this is a good cut. Yall suck, you worse than terrible, and yall need some serious help. The great clips I went to is the one close to vons in las vegas 89113. They got a gas station and a little ceasar over in that area too. They suck you guys. Don't ever go there in your life. Don't go to any great clips in you guys life. They are not great, they are terrible. They should call it terrible clips. This my advice to you as well as my review. Have a good life, "terrible clips."

I got my hair at Great Clips at Lakeside Plaza in Salem, VA on 4/29/16 by Susan and I wish I hadn't. The workers there were scary, like they were found in an alley. I didn't want to prejudge the lady who cut my hair but turns out I was right because she gave me a very strange haircut.

I contacted Great Clips corporate but they said since it's a franchisee that it's out of their hands, yet on my receipt it says service and products are satisfaction guarantee. So obviously Great Clips does not stand behind what they promise. BS!

Avoid Great Clips at all costs!

Good morning,
I wanted someone to be aware of what is going on.
On Saturday the 30th of April 2016, my wife took my son 6years old to the location on 90th and Maple in Omaha NE, I have been using this location for approx.. 7 years and have used great clips before that, to get his haircut. It was about 10 minutes until 5pm and the hours posted show open until 6pm on Saturday. She was immediately informed by one of the stylists that there is more than an hour wait and since they close at 6pm they would not be able to render the service that day. My son cried as he enjoys the sucker and balloon. She also said that there were only two people checked in on the screen. She told me this story when she arrived home upset. I then loaded everyone back up into the car and drove back down there. When this stylist saw us get out of the car, I could read his lips “ Oh, this ballsy mother f!” Not in EVER have I been treated with such disrespect. I then kept my calm and got my son William’s hair- cut. I told this stylist that I was able to read his lips and told him how absolutely Rude and unacceptable his behavior was. After all of this I was still able to drive back home and look at the clock, 5:45pm.
I just wanted someone to be aware of this situation so something can be done, I myself am a business owner. Unfortunately I, my family, and most likely anyone else who finds out about this situation will no longer be patrons of Great Clips. Thank you for your time.

There a lady who works at Great Clips in Glen Allen, Virginia. Not sure what's her problem. Rude to everyone who came in the store. She has medium to long brown hair, a little on the heavy side. I watched her while my daughter was getting her hair done. The young man who was sitting in her chair seemed upset. If this is how you run all of the Great Clips then you need to close. Will not be back

There are so many complaints as to all the abuse hairstylist endured working for this company, whether it from the owners or being treated unfairly by management. Why don't we all get together and file a CLASS ACTION suit again working in places where you do or die (sweat shops). Career destroy by money hungry owner who don't about your concerns.

Took my 3and 6 year old sons and the girl was so mean to my kids .have been there before and was treated well but this time the girl smelled like a brewery and didn't look professional at all ! And when I tried to tell her how to cut my child's hair she responded I know what I'm doing !, the cut wasn't so bad although I could see some deep cut marks .but she told my kid that he is old enough to sit still and behave and she kept poking him with her comb .I asked how long she's been cutting and she reported long enough to work there ..really ? Her name, was Marlena and next time I will wait for the other 2 girls cause this Marlena is not good with kids at all ..I don't understand how anyone could be so mean to children period

I have never had a problem with great clips until last year when I went to get my lil man haircut twice Amber clipped him right behind his ears so I called em and said I don't want her cutting my lil man hair more! Took my lil man back today 1/13/16 to get his haircut all off leaving him bald which is what I wanted well that wasn't what he got Cassidy left patches in my lil man head so I paid em the $11 and left pissed and then took my lil man to Hair By Us to get it done right there goes $5 thx to Hair By Us my lil man looks cute as ever! I won't be going to Great Clips anymore!

date of haircut was 11/19/15. the girl was polite but lacked experience . instead of misting my hair with water she soaked my hair with water and then combed it down . I told her none off the top, taper the sides and back of the head. then trim around ears and along hairline at back of neck. when i got home and looked in my mirror, the sides were not tapered properly nor was the back. the hair was cut higher above the right ear then the left. I discarded my receipt. I would expect a free haircut the next time i get it cut.

Chopped my hair off when I asked for a trim Submit Complaint Complaint avatar0 Angry a few seconds ago Country: United States They (stylist name Sefora or something) cut my hair in tiny little layers in the back when I said trim only for my shoulder length all one length bob - I reached the owner Brenda - the one in Alpharetta, GA at North Point Mall, and she said she'd return my money and give me a free cut to fix it (like I'd ever walk in there again) and I asked her how she would feel if she just spent a few years growing her out from an illness and someone chopped it off and she said, "Well you could buzz it off" Later, I called her back and I told her that she really did need to see what this stylist (who only works weekends) did to my hair because there is no correcting it since it's way to short. She told me to call the store and ask for her manager that she didn't want to see it.

I went to get a hair cut to great clips near heb 410 and bendera and the lady who cut my hair was cutting the so fast she didnt look at what she was doing and cut it badly and now my hair looks horrible and three times the scissors got caught with her fingers almost cut herself with how fast she was cutting it i am very dissapointed with how she cut it and i need a response