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Hair Cuttery Customer Service Phone, Email, Contacts

Hair Cuttery
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www.haircuttery.com

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1.8 1 Review 182 Complaints
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Hair Cuttery Reviews 183

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12:00 am EDT
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Hair Cuttery Mixed Experiences at Hair Cuttery

As someone who deeply values their hair, my recent visit to Hair Cuttery left me with mixed feelings. While some customers have reported wonderful experiences with specific stylists, there are concerning reviews highlighting issues such as unmasked stylists during the pandemic, high prices without corresponding quality, and instances of severe haircut mishaps. It's clear that Hair Cuttery needs to address these inconsistencies to ensure a more reliable and satisfactory experience for all customers.

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  1. Pros
    1. Wide range of services
    2. Skilled hairstylists
    3. Affordable pricing
    4. Convenient locations
    5. Frequent promotions
  1. Cons
    1. Limited high-end services
    2. Inconsistent stylist quality
    3. No online booking for all locations
    4. Potentially higher prices than local salons

Hair Cuttery Complaints 182

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4:31 pm EST
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This is about lockwood commons, bradenton fl. My daughter wanted color with highlights, walked on on 2-18th but busy so made appointment on 2-25 at 2pm. Got home got email but it was malehair cutter, she prefers female so-called on 18th, asking to switch to a girl. Patric assured that it would be with rachel,25th 2pm. Few days before 26th, got txt to...

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1:04 pm EST
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ON 1/29/24 I went for my appointment at Hair Cutter, Gambrills Md and was given this /attached disclosure to sign or not have my hair done. Jen, asst mgr/ who has done my hair for 7 years, gave me this disclose and said, "This is for people who do not follow instructions and damage their hair." I told Jen that "that is not what the disclosure states, thi...

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11:51 am EST
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I had a color service with Amanda at the Gurnee location on 11/26/2023. Prior to appointment I sent photos and explained what I wanted. When I arrived she stated she didn’t receive them so we went over the photos yet again and explained exactly what I wanted and she was confident that it could be done and proceeded to start with the color. After color wa...

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Is Hair Cuttery Legit?

Hair Cuttery earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Hair Cuttery to be a trustworthy company. Although there's a 19% resolution rate for customer complaints, which deserves attention, Hair Cuttery is known for their high standards and safety. If you're thinking about dealing with Hair Cuttery, it's wise to check how they handle complaints.

We found clear and detailed contact information for Hair Cuttery. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Haircuttery.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Haircuttery.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Haircuttery.com you are considering visiting, which is associated with Hair Cuttery, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Hair Cuttery as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Hair Cuttery website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Hair Cuttery has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 19% of 182 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Hair Cuttery. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:02 pm EDT

Hair Cuttery End result of a haircut not interested in making the hair cut look its best

I went to the hair cuttery in abingdon ask for a haircut gave a description got the hair cut that was it no combing no nothing I know for a fact that is not the way it is supposed to be wont be back I did not appreciate they way it was done after she finished would you moose or something I said yes she rubbed some in no combing no mirror in the back and she was finished

Desired outcome: TEACH

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8:21 pm EDT
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I scheduled an appointment for 5pm September 13th at the Lebanon, PA store. I had the unpleasant experience to get Evelyn as my stylist. From the beginning she was rude. Asked me if I "really " needed my hair washed since I was the last customer and she wasn't feeling it. But charged me for it. She then numerous times tried saying that I had lice! I do not!...

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4:20 pm EDT

Hair Cuttery No customer service

I went into the Portage,Indiana store. I waited for a customer that was paying. She left and the employee walked away. I sat in the chair for ten minutes waiting to even be acknowledged. All I had was a question about coloring due to my hair is balding. Already depressed enough about that. I was then going to make an appointment with Jessica. There were two customers, no one waiting, and two women looked at me and continued talking. I’ve never been so upset. They just lost a $200 sale. I hope I can speak to a higher up.

Desired outcome: Speak to someone high up to understand this.

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2:34 pm EDT
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On May 29th the woman I now take care of (Elizabeth) went and got her hair done the stylist Sarah was was running behind and when she finally worked on the Elizabeth's hair she rushed through everything didn't shampoo or deep condition her which Elizabeth paid for on top of that she wasn't able to use her $3off a product coupon. Elizabeth is a regular...

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11:19 am EDT
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I went to 141 Wilson avenue Hanover pa 17331 on 8/6. I booked an appointment online for partial foils and whatever came with it. it was for $61.00. After I got there I told her what I needed done. I did not sign the book for a new price so I assumed what I was getting done was around the same price, she told me that the Cibu liter shampoo was on sale for 2...

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10:17 am EDT

Hair Cuttery Haircut in May, 2023 and have been dealing with Robert Davis since and still no resolution.

My two daughters and I have been going to HC since they opened and my girls were very young. I went in May, 2023 to the location at Grant and the Boulevard on Philadelphia to get my daughters hair cut. I had a 30% coupon but they only honored the 10% coupon for a senior citizen. My daughter is not a senior. I have been going back and forth with HC and still no remedy. I was just told the other day that they issued a $12 credit to the wrong account and not they’re trying to get that credit back so they can credit the right account. Three months later and it’s still not resolved. Please help to expedite this matter.

Desired outcome: I would like to receive the additional 20% credited to my account as promised since May.

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7:50 pm EDT
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Hi, I am reporting that I was scammed for haircut and my hair was destroyed during my first visit to hair cuttery. I walked in for hair cut. I clearly told Stylists(s):SHELLETTE that it was my first time at hair cattery and I was there for cut and blow dry. She was on the phone while she gave me haircut. I have never had such an ugly experience in my life...

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5:07 pm EDT
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Hair Cuttery Hair color/manager

I went today (6/23/23) for single color, partial highlights and a cut.My preferred stylist was unavailable so I did elect to take any stylist. The stylist was pleasant, I told her what I wanted.Moving forward the highlight were done first which was right at 1.5 hours. Then she wanted to dry my hair do the single color. I was confused as I have never had color approached in this manner. I ask several times if this was going to work. At this point I felt uncomfortable moving forward with any further processes and told her we were going to stop with just highlights that were to be blonde. Which she offered me to speak with manager. I did not need to my decision was made.The manager came anyway and just stated everyone does color differently. I again stated I was unsure of what she was doing and preferred to stop.Toner was added as I believed was the process for blonde highlights. Upon payment I felt I was charged extra as retailiation for stopping process.$61 for highlights when is stated in pricing and $30 for toner.I have never been charged for toner as I understood this to be how you reached the color of highlight requested. This was added per manager and not disclosed by manager, stylist or your pricing board. I will follow up with a BBB complaint and public review. My complaint is the charge and no disclosure of charge.

Desired outcome: Refund $30

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Samantha Rodriguez
US
Jan 25, 2024 9:24 pm EST
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I NEED A $200 ONE!

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6:37 pm EDT
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So I went to one of your locations at Ridge Road and Broad St in Griffith Indiana on May 5th. I just went for a haircut and got pushed into getting highlights. The girl asked me if I want them to be silent, talk or scream. I told her talk. Well let's just say everything went wrong. First it took over 3 hours. She left the toner in my hair for over 30...

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11:25 am EDT
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Hair Cuttery Overcharge

Sarah Schiebel

[protected]@verizon.net

[protected]

I love my Kelly Pak, but I think there is a mistake in my bill total. It looks like I was charged and additional 25% tip on the purchase of shampoo.

Hair Cuttery Receipt # KESQR68751 On 5/26/2023

SHERRY SCHIEBEL 5/26/2023

Item Qty Price Discount Final price

Signature Cut 1 29.00 0.00 29.00

Stylists(s):KELLY

Total $29.00

Item Qty Price Discount Final price

PM Tea Tree Hemp Shampoo and Body Wash 300ml 1 22.00 0.00 22.00

Total $22.00

Total $23.32

Tips 13.08

Payments

Payment Option Number Amount Paid On Date Name

CC Online (Visa) ****9076 65.40 5/26/2023 **/** CC

Rounding Adjustment : $0.00

Total Paid:$65.40

Paid (Cash/Card/Check):$65.40

Desired outcome: refund of balance due either to credit card or as gift card

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6:45 am EDT
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I previously scheduled my appointment for 5/7at 2pm. I got this email confirmation on 5/5: We look forward to seeing you on Sunday, May 07, 2023 for your 2:00 PM appointment at Horsham Point Shopping Center. You've booked the following services: Full Balayage (COURTNEY) Horsham Point Shopping Center 314 HORSHAM RD STE H HORSHAM, Pennsylvania...

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9:18 am EDT
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On Sunday, April 30, I made an appointment with Hair Cuttery in College Park Florida. My appointment was for a low lights, pulled through a cap. I ask do you have someone that's experience with pulling hair through a cap. I was told yes, Lisa can. I arrived at my appointment. Lisa and I discussed what I wanted. She mentioned it would be a little bit darker...

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2:33 pm EDT
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Walked in yesterday, Saturday April 29th to the Crest Hill location at 2pm and was told they had no openings and to schedule an appt. Went online and scheduled a cut for sunday april 30th and when I went in I wanted to add a service to throw some dark low lights in and was told no they didn’t have time. Now i’m pissed two [censored]ing days in a row being on...

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7:24 pm EDT
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Hair Cuttery Coloring completely wrong i'm in physical pain and i'm pissed!!

What I actually got was 4.5 Hours of torture from my hair being over processed and pulled on to the point of a migraine headache and finally walking out before it was even dried. My appoinment started at 2:00 and i finally had enough my hair pulled by Mandy I left at 6:25. Not only did I not get the colors I asked for I ended up with silver and purple! I'm not a teenager when i say what I want done I expect to have that process and only that process to be done. I asked to have 1/2 Inch trimmed off and i lost almost 4 inches of my hair! She charged me $141.00 and i couldn't take her torture anymore so left before it completely dried. I came and rinsed my hair to dry it my way and when i towel dried it the brown she added to my hair came out onto a white towel, I sat in the torture chair 4.5 with a fractured lumbar. Not only has she ruined my hair and wasted my whole day and took my money for it full well knowing i was not even a little bit happy with it. I expect a FULL REFUND and paid for my wasted time at 24.00 /hour ( thats what i make an hour) and repayment for pain and suffering for 4.5 hours! And thats not including the extra 4 inches of hair she cut off without permission. Besides the 200.00 I paid to have it stripped down and brittle breaking hair I had to pay elsewhere to have it fixed in color. And she knew full well this color sheme I chose was for a special event this weekend I expect to have a response to this by 4/13/2023 I will be contacting an attorney and it will cost alot more then the damages I'm asking for here.

Melissa Jones

[protected]

Desired outcome: Complete refund. my time and pain and suffering, wasted time,Replacement of 25.00 shirt that was ruined with coloring, fees to have it redone!

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2:07 am EDT
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Hair Cuttery Service

I went to my appointment that I had with Kimberlee on 3/18 at 1PM. This should have been a seamless transaction and not take too overly long as we've done before. I have 0 issues with Kimberlee. The problem that happened at the salon was this. #1 There was a major lack of management on duty that allowed the chaotic scene that happened to transpire that day. #2 Diana who started the entire issue with her gossiping to others in the back room #3 the "Karen" Ashley that had the audacity to tell me to stop talking to my stylist or converse with my stylist was extremely rude, judgemental behavior and had the audacity to question me where I worked due to my topic of conversation I was having with Kimberlee. I had 0 knowledge of what was going on prior to my arrival, I do not typically chit chat w/ Kimberlee outside of work. The only reason for me to text her is to set up appointments because I have spoken to others before to set it up and they've messed it up before. SO I prefer to text her directly and let her know when I am coming in. I followed her from a prior salon and will take my business with her wherever she is. Unbeknownst to me I had 0 clue to any drama behind the scenes or issues between the people working there. My topic of conversation was about work drama that I myself was personally and have personally experienced in the present and past. Me and Kim kind of flow that way. She is kind of my person to go to .. to just let loose and relax and get my hair done. I noticed Diana was going back and forth from the person she was tending to ..to a back room they have which is not far off from Kim's station. I can hear clearly how she would say stuff like " I can't take this anymore" and she would mutter things under her breath and give death glares our way. I figure this lady is just having a bad day. Not that she was reacting to MY conversation which she took out of context apparently and made it about herself. After about the 2nd or 3rd time she went to the back I presume to complain or gossip to other women back there who I have no clue who they are as I do not associate with anyone in that salon other than Kimberlee, Ashley came to Kim's station and said "You guys need to stop!" ... I half turned like "What?" She was like "You need to stop your conversation now!" in a demanding rude demeanor I said who are you" she then comes around to my face and leans over "I'm Ashley'' I said well Ashley I have no clue what you are talking about I am talking about my job... this is where she scoffs and like if I was lying said Where do you work? I said that's none of your business! She goes and I see her take the portable phone to go to the back, which she ends up calling a regional mgr by the name of Debbie. Debbie has 0 clue what is transpiring and the lack of manager on duty who I find there was one Tara who didn't do anything or take these ladies aside to squash whatever issue they had to the back because the salon had a few clients and children too. At this point I am getting furious by this entire thing because I have 0 clue as to what is going on, why these two women Diana and Ashley are verbally attacking and threatening me with mean glares. But I didn't appreciate it. I have never in my life been involved in such a drama like this. And I feel horrible for Kimberlee. You can see she is the youngest of the group. I am 50. These other two ladies are old enough to damn well know how to act better in public. I would have expected an outburst like this from a younger person but these ladies are super grown and should be ashamed of themselves for acting this way. I am a paying customer and for you to involve me in your personal issues is way uncalled for. If the cameras I see in the ceiling work please have someone pull the video tape. You can actively see Diana going back and forth then Ashley coming at me, and Diana again coming up to me and even pauses to the left of me and gives me threatening glares. Which I went off on her about because I am not gonna sit there and let you intimidate me as a customer when I did 0 of anything to you personally. I am flabbergasted that this entire ___ show happened and yes when Diana threatened me when she came up to me she blew up because I told her about herself and told her off in spanish because there were children there and I didn't want them to catch what I was saying. I speak very fluently and understand very fluently Spanish. I do not know what this Diana lady is on or about but she has the wrong person and involved me into unnecessary drama that had 0 to do with me. I want a call for action against both Diana and Ashley, I also want Tara held accountable for 0 action on her part as a manager and I have managerial experience that would have not been tolerated not for one second. I would have pulled them all aside in the back. She didn't do anything. Only time she said something to me was when Diana was upset because I was telling her off after she threatened me and came into my zone/area with her death looks. When Tara came up and asked what was going on, I said tell your people to leave me the ___ alone and stop looking at me like I did something...I'm not gonna stay quiet. She didn't say anything. No I am sorry this has happened, No apology not ONCE from her. Debbie I spoke to at one point in this because apparently she didn't want to hear or believe Kimberlee and I got the phone passed to me, she didn't even at first introduce herself, I had to ask who she was. She apologized a couple times but it was fleeting like whatever demeanor. Again I am a paying customer what kind of store is being driven here. And why does one the regional manager send Kimberlee home but not the other ladies that disrespected me, the paying customer. That took the cake. That is why I am writing. If you are going to punish one, punish them all in my book. I do not care. But singling out Kimberlee who didn't even start the drama is beyond me. My spouse is a frequent customer there and we always go to Kimberlee. I also have brought clients to her as well, and where she goes we go. I do not care for these issues, I do care about people respecting others, I do care about professionalism, I do care about being kind to one another. I have never once disrespected anyone in that salon, treated anyone differently, I go in get my hair done and I am out. I cannot fathom how Kimberlee feels. I just know that the entire thing could've been avoided by proper managerial responsibility. By pulling aside the ones that started the issue which was Diana and Ashley...and bring them all together and squash whatever issues they have. It is 2am on Monday that I am writing this, 2 plus days later this is how much this entire incident bothered me. I have left reviews. They have yet to accept or comment on my google review. They don’t want to address that situation apparently. Seems they want to sweep things under the rug. I do expect action taken from the regional manager and down. I do hope this is taken seriously and if I need to be contacted you are more than welcome to contact me. I also know there are cameras there when I am getting shampooed. I see them on the ceiling. If those work you can visibly see the entire transaction. I was there from 1pm to 4:30pm. I commend Kimberlee for keeping her professional demeanor with other clients that she assisted along the way while I was processing even through all the drama of what went on she still kept herself together and did her job. And I was very pleased with the outcome of my hair. She has always been A1 with her service, her professionalism, her demeanor and kindness. Those other ladies could learn something or two from her.

Best regards,

Rafaela Serret-Gonzalez

Desired outcome: Diana definitively fired, Ashley reprimanded/fired, Tara written up for poor management as well as regional manager Debbie.

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3:39 pm EDT
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Hair Cuttery Hair lift and tone

Hello,

I have already sent in a complaint and never heard a word. I had my hair lifted and toned at hair cutlery 1331 NW Saint Lucie West Blvd Port St Lucie, FL ON 3.11.23. The assistant manager was the stylist, when she finished, she said there would be purple in my hair because my hair was yellow, she said she used a toner but I didn’t realize there was purple staining in the toner?, however, I said ok because she said it would wash it. When I got home, not only was there purple, there was yellow. I am a wedding planner and officiant and have a wedding to do this weekend. I went back and as I entered, she knew it was not right because she said, I was going to call you to tell you, if its still yellow to come back. Well, yes, there is yellow, so, she lifted it again, I get home and still have yellow, I am not going back and I have tried to use purple shampoo to see if it would tone it down and that has not worked either. I am going to go somewhere to get this repaired before the wedding. I am requesting 110.00 refund asap please, as this was clearly the stylist negligence. If you refuse, I will take it further as I need this money now to go fix it and I do have pictures that was taken at another salon of the mistakes.

Thank you

Lisa Carniello

[protected]

Desired outcome: 110.00 REFUND

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9:59 am EDT

Hair Cuttery Cut and color

Wrong haircut and wrong color the consult she gave me was everything opposite of what I received today. I won't be back. My hair was supposed to be a violet brunette, it is a bright red/orange!... Just don't go here. Never offered to correct to the correct color. Usually I give like a $30 tip, I only tipped $5 because there was not even an apology, just kept on defending herself. Unbelievable! Orange Red! She was not even paying attention to the haircut, every person who worked there kept distracting her, I don't even think she looked at my hair 5 minutes while she was cutting it. She says she has been there 20 years. Unbelievable! Layers are scattered and very uneven... My hair looks like a big mistake. I politely communicated my disappointment, politely, but very directly. She didn't care, so I didn't care about the tip.

Desired outcome: Picture No. 1 is what I ended up with.Picture No. 2 is what she promised me.

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About Hair Cuttery

Screenshot Hair Cuttery
Hair Cuttery offers a range of hair services including cuts, styling, coloring, and texturizing. They cater to men, women, and children. Additional services such as waxing and hair treatments are also available. The salon chain operates with licensed professionals and provides a variety of hair care products for purchase.
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- Provide detailed information about your experience with Hair Cuttery. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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Overview of Hair Cuttery complaint handling

Hair Cuttery reviews first appeared on Complaints Board on Jun 10, 2008. The latest review Mixed Experiences at Hair Cuttery was posted on May 22, 2024. The latest complaint haircut/ hair treatment was resolved on Jun 11, 2017. Hair Cuttery has an average consumer rating of 2 stars from 183 reviews. Hair Cuttery has resolved 36 complaints.
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  1. Hair Cuttery Contacts

  2. Hair Cuttery phone numbers
    +1 (866) 257-8953
    +1 (866) 257-8953
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    Customer Service
    +1 (703) 269-5400
    +1 (703) 269-5400
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    Head Office
    +1 (703) 269-5336
    +1 (703) 269-5336
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    Guest and People Care Center
    (877) 319-3919
    (877) 319-3919
    Click up if you have successfully reached Hair Cuttery by calling (877) 319-3919 phone number 0 0 users reported that they have successfully reached Hair Cuttery by calling (877) 319-3919 phone number Click down if you have unsuccessfully reached Hair Cuttery by calling (877) 319-3919 phone number 0 0 users reported that they have UNsuccessfully reached Hair Cuttery by calling (877) 319-3919 phone number
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  3. Hair Cuttery emails
  4. Hair Cuttery address
    1577 Spring Hill Road, Suite 500, Vienna, Virginia, 22182, United States
  5. Hair Cuttery social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Hair Cuttery Category
Hair Cuttery is ranked 5 among 228 companies in the Hair and Beauty Salons category

Most discussed Hair Cuttery complaints

Hair color/manager
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(opinions to this review)

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