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Hair Cuttery Customer Service

1
Complaints104
Pending0
Resolved1

Creative Hairdressers, Inc.

1577 Spring Hill Road, Suite 500
Vienna
Virginia
United States - 22182

Customer Support Phone Numbers

+1 866 257 8953(Customer Service) 16 0
+1 703 269 5418(Head Office) 2 0
Mon8:00 AM - 7:30 PM
Tue8:00 AM - 7:30 PM
Wed8:00 AM - 7:30 PM
Thu8:00 AM - 7:30 PM
Fri8:00 AM - 7:30 PM
Sat8:00 AM - 7:30 PM
SunClosed
Hair Cuttery is the largest family-owned chain of hair salons in the country, with more than 900 company-owned locations on the East Coast, in New England and the Midwest. A full-service, value-priced salon, Hair Cuttery offers a full complement of cuts and styling, coloring, waxing and texturizing services with no appointment necessary, as well as a full line of professional hair care products. Hair Cuttery is a division of Ratner Companies, based in Vienna, Virginia.
Plus

Hair Cuttery Complaints & Reviews

Hair Cuttery / my haircut and color and highlights

Na
Nancy youngerman on Feb 1, 2019

I went to hair Cuttery on Wednesday January 23 2018 I seen Lynda we both said cut my hair to shoulder length will she didn't it was cut above my neck plus it look like she cut straight across I can't style my hair also when she did my eyebrows she didn't finish my right side of my eye...

Hair Cuttery / root color touch up

Ni
Nina Weiss on Dec 29, 2018

I made an appointment for a root touchup; which I have done before at this location. Sherman Street, Evanston, December 28th 4:30. I had researched prices; Hair Cuttery is reasonable. $52 is the posted price and what I can afford. The technician informed me as she was working that the back...

Hair Cuttery / haircut shampoo blow dry

La
Lauraswell5869 on Oct 25, 2018

The Hair Cuttery on 1001 75th ST. Suite 101 Woodridge Did a wonderful job on my hair. The hair cuttery on 63rd ST. did A terrible job and I go way out of my way to go to the other Hair Cuttery if any more problems arise I will go else where entirely. The person you have answering the phone...

Hair Cuttery / blowdry/style

Sa
Samila Moinipanah on Oct 10, 2018

Date of Incident: 9/29/18 Location: 44110 Ashburn Shopping Plz Unit 19 Ashburn, VA 20147 Name of Stylist: Farrah Request: Full Refund/Explanation I called the salon to ask for pricing/services as I was looking for someone to help wash and blow dry my hair for me. I am currently unable to...

Hair Cuttery / behavior and personal hygiene

Co
Cool9850 on Oct 6, 2018

Went to Hair cuttery in Elizabeth city Nc where some of of the staff smelt /acted like they been drinking all day and night and high on something not very professional in my opinion these certain staff members were discussing. their night out before and we're loud and obnoxiously talking...

Hair Cuttery / price quoted for a shampoo, condition, and blow dry according to the texture of hair

Pa
Paula Gary on Sep 23, 2018

I am the grandmother of a 4year old adorable African American child who has beautiful thick hair. When I called Hair Cuttery to inquire about services for a shampoo, regular condition, and blow dry (explaining the texture hair my granddaughter had) I was told that the price would be...

Hair Cuttery / a stylist

Ba
Barbara Vandevender on Sep 21, 2018

There is a man his name is Robert he works at the Aramingo Ave Hair Cuttery, nice man but does not listen to what you want done for your hair. I came home yesterday with no hair when I told him I wanted sides cleaned up and less than 1/2 off the top. He talks your ear off when I want to...

Hair Cuttery / unethical behavior/discrimination

Tr
treels on Sep 9, 2018

I entered the hair cuttery with my grand-daughter seeking service for a wash and blow dry using a coupon that stated I could receive a wash, blow dry and hair cut. I did not want the hair cut but I was told by a stylist that assisted me at the counter that I would have to pay an additional...

Hair Cuttery / unethical behavior/discrimination

Tr
trina rhodes on Sep 9, 2018

3/29/2018 I was in the hair cuttery seeking service for a wash and blow dry for me and my grand-daughter, i was asked by the stylist what i needed, i told her i had a coupon for a wash blow dry and hair cut but i did not want the hair cut for either me or my grand child, she told me i would...

Hair Cuttery / color strip and dye

Ar
Arielle McCabe on Jul 26, 2018

In Dec. I asked a woman at the 02155 location to lighten my hair from a dark purple to light brown. She used two rounds of color remover and a brown dye. She burnt my scalp so bad that I was scanning for months and the job she did left a permanent red dot in the back of my hair. I tried to...

Hair Cuttery / color

Sh
Shannon A. on Jul 19, 2018

I went to the Hair Cuttery in Lake Ridge at Dillingham Square. I had a red for which was fading and wanted my hair to be dark Brown, all one color again. I had Adriana who took forever, and in the mean time took other customers while supposedly doing my hair. The color we agreed on was a...

Hair Cuttery / stylist didn't provide cut as requested! horrible service! full refund requested so I can get it fixed!!!

Le
Leigh Eckert on Jul 18, 2018

On Friday, July 13, 2018 at approximately 5pm I went to the Cross Keys Hair Cuttery in Turnersville, NJ. There was no wait and Dorothy was the stylist I received. Customer ID 134500000011054. I requested a shampoo and cut. I explained to Dorothy that the last time I had my hair cut, the...

Hair Cuttery / services rendered were not what I asked for

Dj
Djwood on Jun 27, 2018

Went to see dena decided I wanted to go toward natural color with blonde highlights she put red in my hair didnt really like it so when I went back told her I wanted highlights because I like blonde and reinterated that I did not want any red in my hair. She put red in my hair again. Dont...

Hair Cuttery / unusable coupons

Sc
scard on Jun 24, 2018

I have been a loyal customer for a couple of years now (ever since the store opened in my area) and I am furious that I keep receiving emailed coupons that I cannot use. I just received coupons, once again, that I cannot use because there is an extremely limited time use for example $5 off...

Hair Cuttery / potion 10

St
stallungan on Jun 15, 2018

I visited the Hair Cuttery in Lake in the Hills. I dealt with an employee named Kim...I think she may have been a manager or something. Well, I needed to restock on my miracle 10 products. I saw a new product, I hadn't seen before, called Potion 10. It seemed like it would fit my need...

Hair Cuttery / pricing

Al
Alviona Anyae on May 29, 2018

I feel as though I was over charged when I took my daughter to the hair cuttery. She's only 9 yrs. Old with very soft thin hair. They told me because of hee texture they had to charge more. She does not have a thick texture of hair it's a little curly but soft and I was told by the hair...

Hair Cuttery / hair cut, style

Dr
Drea90 on May 13, 2018

Friday May 11, 2018 my daughter and I went to the Hair Cuttery at Marketplace in Newport News, Va salon number 4200. We had an appointment to take mother's day pictures Saturday morning. I wanted to get my hair trimmed (due to split ends), shampoo and blow dried. For my daughter (who's 2...

Hair Cuttery / walk-in vs. appointment

Ca
Carolyn Denise on Apr 19, 2018

First of all let me say how much I love my hair stylist, Scottie. I am confused about your policy concerning walk-ins and appointments. One day I went in and requested my hair stylist Scottie. I was told I had one person in front of me because I did not have an appointment or call that day...

Hair Cuttery / complaining about getting charged twice.

Be
Becky0900 on Apr 9, 2018

On the Saturday the 7th 2018. I walked in with my dad for a shampoo and a hair cut. We had our hair cut from two different people. I decided to pay for me and my dad while my dad was getting a hair cut. I paid the amount off and got called for my turn. Later when we got home my dad told me...

Hair Cuttery / the perm that didn't take

Ta
talltex on Mar 29, 2018

Address hair cutter retail # 4235 4852 park st north unit 5 stpetersburg florida 33709 ph. #727-547-5144 i'm gerald mccormick i'm piss about the hair care solon girl name chriatina. I went in there march 5 too have a perm witch didn't take, I went back too her the next day and show. She...