Hair Cuttery’s earns a 1.8-star rating from 2 reviews and 185 complaints, showing that the majority of salon clients are dissatisfied with their hair services.
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Finally found the perfect stylist I trust and would recommend to the world!!!
So I’m used to getting the most basic haircut from other places because I can’t describe what I want compared to what looks best. I’ve been visiting the Holland location in Virginia Beach, Va and bringing myself along with my daughters. My daughter alone cried tears of Joy because of the service that we received from Chandler Hill. We laughed and bonded over an experience that had been miserable in the past. The haircut downplays the service and the quality that we received and continue to receive every time we interact with Chandler Hill. It was the best haircut I have ever received. After Covid I became used to doing my own hair and somewhere along the line I forgot what I really wanted. My hair and my daughters will forever be in this woman’s hands, and that is an understatement to the service alone. She literally completes me at this point. I’ve left reviews on the local website but she needs some form of recognition from a higher level. She is currently the assistant manager but it would be a corporate loss to not offer her an advancement. Thank you for hiring this woman and I will tell everyone I know that still has hair that this is the kind of stylist, and person that we all need in our lives. She is fun, witty, and knowledgeable in her craft. If I could give 100 stars I would but instead I’ll just continue with my next 20 appointments! Thank you Chandler Hill 😊
Ryan Hull
Virginia Beach, Va
Recommendation: 10/10 would recommend
Mixed Experiences at Hair Cuttery
As someone who deeply values their hair, my recent visit to Hair Cuttery left me with mixed feelings. While some customers have reported wonderful experiences with specific stylists, there are concerning reviews highlighting issues such as unmasked stylists during the pandemic, high prices without corresponding quality, and instances of severe haircut mishaps. It's clear that Hair Cuttery needs to address these inconsistencies to ensure a more reliable and satisfactory experience for all customers.
Hair Cuttery Complaints 185
NO service
On July 1 2025 at approximately 1:00pm I took my 6 year old granddaughter for her very first haircut at the Hair Cuttery located on Centre Park Drive, Columbia MD.
Upon entering a lady approached me and asked if I had an appointment. I stated no I did not. There were 2 stylists there and 2 customers in the chairs and NO ONE in the waiting area. The lady stated that they were unable to take her for a haircut.
This was a HORRIBLE EXPERIENCE for a 6 year old getting her first haircut. There a many other salons in my area and I will be sure NOT TO EVER patronize this salon in the future.. The woman was very rude and unaccommodating.
Desired outcome: Discipline or fire the rude lady. I will NEVER return
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A haircut
I came into the Deerfield Beach Hair Cuttery on Monday. My haircut is very uneven. The stylist was very nice and probably very good at his job. Unfortunately, he had to answer the phone about 4 times, he had to check in clients and more. The haircut took one and a half hours. I literally had to say hey I need to leave. He was doing too much while cutting my...
Read full review of Hair Cuttery and 1 commentDid not receive the service I paid for
On 9.26.24 I had appt at the Hammond's mill wv location for fullbhead highlight with blonde highlights. I showed the stylist and mgr a pic of what I wanted. I was there from 5 pm until 9:45 pm. I highlighting job should take no longer than 2 hours. I paid $116. The end result was no highlights.pics included. Receipt number SMTC55910. I am very dissatisfied. I want a refund. This is not the 1st incident with this salon. In August I fit a haircut and they messed that up and had to go back and have it redone
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Funny how you are not showing your whole head of hair. You are obviously lying because you cannot afford to pay to get your hair done. Shame on you.
There is NOTHING wrong with your hair. Obviously you cannot afford to have your hair done.
Is Hair Cuttery Legit?
Hair Cuttery earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Hair Cuttery. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Hair Cuttery has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Haircuttery.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Haircuttery.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Haircuttery.com you are considering visiting, which is associated with Hair Cuttery, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Hair Cuttery website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Hair Cuttery has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 19% of 185 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Hair Cuttery. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Broken appoint
This is about lockwood commons, bradenton fl. My daughter wanted color with highlights, walked on on 2-18th but busy so made appointment on 2-25 at 2pm. Got home got email but it was malehair cutter, she prefers female so-called on 18th, asking to switch to a girl. Patric assured that it would be with rachel,25th 2pm. Few days before 26th, got txt to...
Read full review of Hair CutteryA must sign disclosure or not have your hair done
ON 1/29/24 I went for my appointment at Hair Cutter, Gambrills Md and was given this /attached disclosure to sign or not have my hair done. Jen, asst mgr/ who has done my hair for 7 years, gave me this disclose and said, "This is for people who do not follow instructions and damage their hair." I told Jen that "that is not what the disclosure states, thi...
Read full review of Hair CutteryColor
I had a color service with Amanda at the Gurnee location on 11/26/2023. Prior to appointment I sent photos and explained what I wanted. When I arrived she stated she didn’t receive them so we went over the photos yet again and explained exactly what I wanted and she was confident that it could be done and proceeded to start with the color. After color wa...
Read full review of Hair CutteryEnd result of a haircut not interested in making the hair cut look its best
I went to the hair cuttery in abingdon ask for a haircut gave a description got the hair cut that was it no combing no nothing I know for a fact that is not the way it is supposed to be wont be back I did not appreciate they way it was done after she finished would you moose or something I said yes she rubbed some in no combing no mirror in the back and she was finished
Desired outcome: TEACH
Hair cut
I scheduled an appointment for 5pm September 13th at the Lebanon, PA store. I had the unpleasant experience to get Evelyn as my stylist. From the beginning she was rude. Asked me if I "really " needed my hair washed since I was the last customer and she wasn't feeling it. But charged me for it. She then numerous times tried saying that I had lice! I do not!...
Read full review of Hair CutteryNo customer service
I went into the Portage,Indiana store. I waited for a customer that was paying. She left and the employee walked away. I sat in the chair for ten minutes waiting to even be acknowledged. All I had was a question about coloring due to my hair is balding. Already depressed enough about that. I was then going to make an appointment with Jessica. There were two customers, no one waiting, and two women looked at me and continued talking. I’ve never been so upset. They just lost a $200 sale. I hope I can speak to a higher up.
Desired outcome: Speak to someone high up to understand this.
Discrimination against disabled persons
On May 29th the woman I now take care of (Elizabeth) went and got her hair done the stylist Sarah was was running behind and when she finally worked on the Elizabeth's hair she rushed through everything didn't shampoo or deep condition her which Elizabeth paid for on top of that she wasn't able to use her $3off a product coupon. Elizabeth is a regular...
Read full review of Hair CutteryHair color and product
I went to 141 Wilson avenue Hanover pa 17331 on 8/6. I booked an appointment online for partial foils and whatever came with it. it was for $61.00. After I got there I told her what I needed done. I did not sign the book for a new price so I assumed what I was getting done was around the same price, she told me that the Cibu liter shampoo was on sale for 2...
Read full review of Hair CutteryHaircut in May, 2023 and have been dealing with Robert Davis since and still no resolution.
My two daughters and I have been going to HC since they opened and my girls were very young. I went in May, 2023 to the location at Grant and the Boulevard on Philadelphia to get my daughters hair cut. I had a 30% coupon but they only honored the 10% coupon for a senior citizen. My daughter is not a senior. I have been going back and forth with HC and still no remedy. I was just told the other day that they issued a $12 credit to the wrong account and not they’re trying to get that credit back so they can credit the right account. Three months later and it’s still not resolved. Please help to expedite this matter.
Desired outcome: I would like to receive the additional 20% credited to my account as promised since May.
Damaged hair cut, high charges unknown
Hi, I am reporting that I was scammed for haircut and my hair was destroyed during my first visit to hair cuttery. I walked in for hair cut. I clearly told Stylists(s):SHELLETTE that it was my first time at hair cattery and I was there for cut and blow dry. She was on the phone while she gave me haircut. I have never had such an ugly experience in my life...
Read full review of Hair CutteryHair color/manager
I went today (6/23/23) for single color, partial highlights and a cut.My preferred stylist was unavailable so I did elect to take any stylist. The stylist was pleasant, I told her what I wanted.Moving forward the highlight were done first which was right at 1.5 hours. Then she wanted to dry my hair do the single color. I was confused as I have never had color approached in this manner. I ask several times if this was going to work. At this point I felt uncomfortable moving forward with any further processes and told her we were going to stop with just highlights that were to be blonde. Which she offered me to speak with manager. I did not need to my decision was made.The manager came anyway and just stated everyone does color differently. I again stated I was unsure of what she was doing and preferred to stop.Toner was added as I believed was the process for blonde highlights. Upon payment I felt I was charged extra as retailiation for stopping process.$61 for highlights when is stated in pricing and $30 for toner.I have never been charged for toner as I understood this to be how you reached the color of highlight requested. This was added per manager and not disclosed by manager, stylist or your pricing board. I will follow up with a BBB complaint and public review. My complaint is the charge and no disclosure of charge.
Desired outcome: Refund $30
I NEED A $200 ONE!
Fried and fuzzy hair
So I went to one of your locations at Ridge Road and Broad St in Griffith Indiana on May 5th. I just went for a haircut and got pushed into getting highlights. The girl asked me if I want them to be silent, talk or scream. I told her talk. Well let's just say everything went wrong. First it took over 3 hours. She left the toner in my hair for over 30...
Read full review of Hair CutteryOvercharge
Sarah Schiebel
[protected]@verizon.net
[protected]
I love my Kelly Pak, but I think there is a mistake in my bill total. It looks like I was charged and additional 25% tip on the purchase of shampoo.
Hair Cuttery Receipt # KESQR68751 On 5/26/2023
SHERRY SCHIEBEL 5/26/2023
Item Qty Price Discount Final price
Signature Cut 1 29.00 0.00 29.00
Stylists(s):KELLY
Total $29.00
Item Qty Price Discount Final price
PM Tea Tree Hemp Shampoo and Body Wash 300ml 1 22.00 0.00 22.00
Total $22.00
Total $23.32
Tips 13.08
Payments
Payment Option Number Amount Paid On Date Name
CC Online (Visa) ****9076 65.40 5/26/2023 **/** CC
Rounding Adjustment : $0.00
Total Paid:$65.40
Paid (Cash/Card/Check):$65.40
Desired outcome: refund of balance due either to credit card or as gift card
Appointment deleted
I previously scheduled my appointment for 5/7at 2pm. I got this email confirmation on 5/5: We look forward to seeing you on Sunday, May 07, 2023 for your 2:00 PM appointment at Horsham Point Shopping Center. You've booked the following services: Full Balayage (COURTNEY) Horsham Point Shopping Center 314 HORSHAM RD STE H HORSHAM, Pennsylvania...
Read full review of Hair CutteryLow lights pulled through cap
On Sunday, April 30, I made an appointment with Hair Cuttery in College Park Florida. My appointment was for a low lights, pulled through a cap. I ask do you have someone that's experience with pulling hair through a cap. I was told yes, Lisa can. I arrived at my appointment. Lisa and I discussed what I wanted. She mentioned it would be a little bit darker...
Read full review of Hair CutteryService
Walked in yesterday, Saturday April 29th to the Crest Hill location at 2pm and was told they had no openings and to schedule an appt. Went online and scheduled a cut for sunday april 30th and when I went in I wanted to add a service to throw some dark low lights in and was told no they didn’t have time. Now i’m pissed two [censored]ing days in a row being on...
Read full review of Hair CutteryColoring completely wrong i'm in physical pain and i'm pissed!!
What I actually got was 4.5 Hours of torture from my hair being over processed and pulled on to the point of a migraine headache and finally walking out before it was even dried. My appoinment started at 2:00 and i finally had enough my hair pulled by Mandy I left at 6:25. Not only did I not get the colors I asked for I ended up with silver and purple! I'm not a teenager when i say what I want done I expect to have that process and only that process to be done. I asked to have 1/2 Inch trimmed off and i lost almost 4 inches of my hair! She charged me $141.00 and i couldn't take her torture anymore so left before it completely dried. I came and rinsed my hair to dry it my way and when i towel dried it the brown she added to my hair came out onto a white towel, I sat in the torture chair 4.5 with a fractured lumbar. Not only has she ruined my hair and wasted my whole day and took my money for it full well knowing i was not even a little bit happy with it. I expect a FULL REFUND and paid for my wasted time at 24.00 /hour ( thats what i make an hour) and repayment for pain and suffering for 4.5 hours! And thats not including the extra 4 inches of hair she cut off without permission. Besides the 200.00 I paid to have it stripped down and brittle breaking hair I had to pay elsewhere to have it fixed in color. And she knew full well this color sheme I chose was for a special event this weekend I expect to have a response to this by 4/13/2023 I will be contacting an attorney and it will cost alot more then the damages I'm asking for here.
Melissa Jones
[protected]
Desired outcome: Complete refund. my time and pain and suffering, wasted time,Replacement of 25.00 shirt that was ruined with coloring, fees to have it redone!
About Hair Cuttery
Overview of Hair Cuttery complaint handling
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Hair Cuttery Contacts
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Hair Cuttery phone numbers+1 (866) 257-8953+1 (866) 257-8953Click up if you have successfully reached Hair Cuttery by calling +1 (866) 257-8953 phone number 0 0 users reported that they have successfully reached Hair Cuttery by calling +1 (866) 257-8953 phone number Click down if you have unsuccessfully reached Hair Cuttery by calling +1 (866) 257-8953 phone number 1 1 users reported that they have UNsuccessfully reached Hair Cuttery by calling +1 (866) 257-8953 phone numberCustomer Service+1 (703) 269-5400+1 (703) 269-5400Click up if you have successfully reached Hair Cuttery by calling +1 (703) 269-5400 phone number 0 0 users reported that they have successfully reached Hair Cuttery by calling +1 (703) 269-5400 phone number Click down if you have unsuccessfully reached Hair Cuttery by calling +1 (703) 269-5400 phone number 0 0 users reported that they have UNsuccessfully reached Hair Cuttery by calling +1 (703) 269-5400 phone numberHead Office+1 (703) 269-5336+1 (703) 269-5336Click up if you have successfully reached Hair Cuttery by calling +1 (703) 269-5336 phone number 0 0 users reported that they have successfully reached Hair Cuttery by calling +1 (703) 269-5336 phone number Click down if you have unsuccessfully reached Hair Cuttery by calling +1 (703) 269-5336 phone number 0 0 users reported that they have UNsuccessfully reached Hair Cuttery by calling +1 (703) 269-5336 phone numberGuest and People Care Center(877) 319-3919(877) 319-3919Click up if you have successfully reached Hair Cuttery by calling (877) 319-3919 phone number 0 0 users reported that they have successfully reached Hair Cuttery by calling (877) 319-3919 phone number Click down if you have unsuccessfully reached Hair Cuttery by calling (877) 319-3919 phone number 0 0 users reported that they have UNsuccessfully reached Hair Cuttery by calling (877) 319-3919 phone number
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Hair Cuttery emailsguestcare@ratnerco.com100%Confidence score: 100%Supportguestcare@haircuttery.com96%Confidence score: 96%legal@haircuttery.com95%Confidence score: 95%legal
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Hair Cuttery address1577 Spring Hill Road, Suite 500, Vienna, Virginia, 22182, United States
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Hair Cuttery social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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Most discussed Hair Cuttery complaints
Did not receive the service I paid forRecent comments about Hair Cuttery company
A haircut




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