Hair Cuttery

So I’m used to getting the most basic haircut from other places because I can’t describe what I want compared to what looks best. I’ve been visiting the Holland location in Virginia Beach, Va and bringing myself along with my daughters. My daughter alone cried tears of Joy because of the service that we received from Chandler Hill. We laughed and bonded over an experience that had been miserable in the past. The haircut downplays the service and the quality that we received and continue to receive every time we interact with Chandler Hill. It was the best haircut I have ever received. After Covid I became used to doing my own hair and somewhere along the line I forgot what I really wanted. My hair and my daughters will forever be in this woman’s hands, and that is an understatement to the service alone. She literally completes me at this point. I’ve left reviews on the local website but she needs some form of recognition from a higher level. She is currently the assistant manager but it would be a corporate loss to not offer her an advancement. Thank you for hiring this woman and I will tell everyone I know that still has hair that this is the kind of stylist, and person that we all need in our lives. She is fun, witty, and knowledgeable in her craft. If I could give 100 stars I would but instead I’ll just continue with my next 20 appointments! Thank you Chandler Hill 😊

Ryan Hull

Virginia Beach, Va

As someone who deeply values their hair, my recent visit to Hair Cuttery left me with mixed feelings. While some customers have reported wonderful experiences with specific stylists, there are concerning reviews highlighting issues such as unmasked stylists during the pandemic, high prices without corresponding quality, and instances of severe haircut mishaps. It's clear that Hair Cuttery needs to address these inconsistencies to ensure a more reliable and satisfactory experience for all customers.

On July 1 2025 at approximately 1:00pm I took my 6 year old granddaughter for her very first haircut at the Hair Cuttery located on Centre Park Drive, Columbia MD.
Upon entering a lady approached me and asked if I had an appointment. I stated no I did not. There were 2 stylists there and 2 customers in the chairs and NO ONE in the waiting area. The lady stated that they were unable to take her for a haircut.
This was a HORRIBLE EXPERIENCE for a 6 year old getting her first haircut. There a many other salons in my area and I will be sure NOT TO EVER patronize this salon in the future.. The woman was very rude and unaccommodating.

On 9.26.24 I had appt at the Hammond's mill wv location for fullbhead highlight with blonde highlights. I showed the stylist and mgr a pic of what I wanted. I was there from 5 pm until 9:45 pm. I highlighting job should take no longer than 2 hours. I paid $116. The end result was no highlights.pics included. Receipt number SMTC55910. I am very dissatisfied. I want a refund. This is not the 1st incident with this salon. In August I fit a haircut and they messed that up and had to go back and have it redone

I went to the hair cuttery in abingdon ask for a haircut gave a description got the hair cut that was it no combing no nothing I know for a fact that is not the way it is supposed to be wont be back I did not appreciate they way it was done after she finished would you moose or something I said yes she rubbed some in no combing no mirror in the back and she was finished

I went into the Portage,Indiana store. I waited for a customer that was paying. She left and the employee walked away. I sat in the chair for ten minutes waiting to even be acknowledged. All I had was a question about coloring due to my hair is balding. Already depressed enough about that. I was then going to make an appointment with Jessica. There were two customers, no one waiting, and two women looked at me and continued talking. I’ve never been so upset. They just lost a $200 sale. I hope I can speak to a higher up.

My two daughters and I have been going to HC since they opened and my girls were very young. I went in May, 2023 to the location at Grant and the Boulevard on Philadelphia to get my daughters hair cut. I had a 30% coupon but they only honored the 10% coupon for a senior citizen. My daughter is not a senior. I have been going back and forth with HC and still no remedy. I was just told the other day that they issued a $12 credit to the wrong account and not they’re trying to get that credit back so they can credit the right account. Three months later and it’s still not resolved. Please help to expedite this matter.

I went today (6/23/23) for single color, partial highlights and a cut.My preferred stylist was unavailable so I did elect to take any stylist. The stylist was pleasant, I told her what I wanted.Moving forward the highlight were done first which was right at 1.5 hours. Then she wanted to dry my hair do the single color. I was confused as I have never had color approached in this manner. I ask several times if this was going to work. At this point I felt uncomfortable moving forward with any further processes and told her we were going to stop with just highlights that were to be blonde. Which she offered me to speak with manager. I did not need to my decision was made.The manager came anyway and just stated everyone does color differently. I again stated I was unsure of what she was doing and preferred to stop.Toner was added as I believed was the process for blonde highlights. Upon payment I felt I was charged extra as retailiation for stopping process.$61 for highlights when is stated in pricing and $30 for toner.I have never been charged for toner as I understood this to be how you reached the color of highlight requested. This was added per manager and not disclosed by manager, stylist or your pricing board. I will follow up with a BBB complaint and public review. My complaint is the charge and no disclosure of charge.

Sarah Schiebel

[protected]@verizon.net

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I love my Kelly Pak, but I think there is a mistake in my bill total. It looks like I was charged and additional 25% tip on the purchase of shampoo.

Hair Cuttery Receipt # KESQR68751 On 5/26/2023

SHERRY SCHIEBEL 5/26/2023

Item Qty Price Discount Final price

Signature Cut 1 29.00 0.00 29.00

Stylists(s):KELLY

Total $29.00

Item Qty Price Discount Final price

PM Tea Tree Hemp Shampoo and Body Wash 300ml 1 22.00 0.00 22.00

Total $22.00

Total $23.32

Tips 13.08

Payments

Payment Option Number Amount Paid On Date Name

CC Online (Visa) ****9076 65.40 5/26/2023 **/** CC

Rounding Adjustment : $0.00

Total Paid:$65.40

Paid (Cash/Card/Check):$65.40

What I actually got was 4.5 Hours of torture from my hair being over processed and pulled on to the point of a migraine headache and finally walking out before it was even dried. My appoinment started at 2:00 and i finally had enough my hair pulled by Mandy I left at 6:25. Not only did I not get the colors I asked for I ended up with silver and purple! I'm not a teenager when i say what I want done I expect to have that process and only that process to be done. I asked to have 1/2 Inch trimmed off and i lost almost 4 inches of my hair! She charged me $141.00 and i couldn't take her torture anymore so left before it completely dried. I came and rinsed my hair to dry it my way and when i towel dried it the brown she added to my hair came out onto a white towel, I sat in the torture chair 4.5 with a fractured lumbar. Not only has she ruined my hair and wasted my whole day and took my money for it full well knowing i was not even a little bit happy with it. I expect a FULL REFUND and paid for my wasted time at 24.00 /hour ( thats what i make an hour) and repayment for pain and suffering for 4.5 hours! And thats not including the extra 4 inches of hair she cut off without permission. Besides the 200.00 I paid to have it stripped down and brittle breaking hair I had to pay elsewhere to have it fixed in color. And she knew full well this color sheme I chose was for a special event this weekend I expect to have a response to this by 4/13/2023 I will be contacting an attorney and it will cost alot more then the damages I'm asking for here.

Melissa Jones

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