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Paul Mitchell
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Paul Mitchell
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56 complaints
9 resolved 47 unresolved
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A
6:58 pm

Paul Mitchell - Tea tree shampoo

I purchased a 33.8 Oz. of tea tree shampoo and conditioner pack on 10.1.2021 from sports clips, when i got home and opened it the products was nothing as i am use to. It seemed to be no trace of tea tree oil in either bottle. It had a strange burnt rubber smell to it. This is one of my favorite Paul Mitchell products and one that i use on a regular basis. I would love if i could receive a new combo pack on shampoo and conditioner as i will likely buy it again if so.

Desired outcome: new products

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2:24 am
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Paul Mitchell - Paul Mitchell Reno

I don't even know where to beginning I've been tryin to contact someone in regards to a situation I had and not even the email address online works all bounced back so I submitted a complaint to the Americans with disabilities association I enrolled 12/19 and managed until the Covid shut down upon return all the staff was gone or on their way out everything was different than I had a medical leave and when I returned the whole atmosphere was different staff was rude seem the school was failing apart run down I honestly do t know what $25000 goes to ud think the school would at least invest in the building provide parking but that besides the point the day o returned I was told I had to do midterms that wasn't good for my anxiety and from their my anxiety worsened the atmosphere was nothing like it use to be it showed thru out the whole school i attempted to reach out but wasn't given Much assistance I had a fellow student often to let me shadow her she noticed the change in my ability to function how I was prior to the shut down my academics and attendance where nothing like they were and the atmosphere wasn't comforting I didn't even like talking much cause everything and everyone seemed unwelcoming but I went back and the first day back I was lied to tricked I was told a client specifically asked for me and didn't want anyone else it was nerve wrecking but I thought it was my daughter teacher but than I realized I was lied to I tryed to do my best but instantly my anxiety was peaking I stayed to the instructors every chance I got that I wasn't able to assist the client no one listened finally before have a full blown panic attack my last plea for help and the response wasn't professional at all I was told I didn't have a choice and to finish I tryed to explain but the attitude given i stated again u don't understand I can't finish and said they could drop me it they want by the time I got in my car I was a mess hyperventilating I sent an email to the owner my thought process shows in the email it didn't make since this was one of many emails I have reaching out for assistance in finding a solution I rewrote it and sent it the next day I was sent my drop papers with absolutely no expression of concern no expression of even being able to have a conversation on what happened just my drop papers and reminders to sign them I left my whole kit that day and when I asked if the instructors at least put my stuff in my kit away I couldn't even get that I lost my whole kit on top of pretty much having to drop out i shouldn't be put ina situation where I have to drop because Covid shut down the school along with how the school was ran upon returning due to medical/ mental health conditions I have emails that show how rude staffs response where when I stated numerous times my anxiety was worsening a long with my grades and attendance before vs after Covid shut down the school attached are a few emails with staff and also proof of the emails bounced back when I was trying to address the situation

Desired outcome: I don’t think it’s fair to be punished due to Covid affecting my mental health and ability to learn

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I made an appointment for my daughter and I on 7/15/21, I specified that I wanted students that were already working or have the experience working with my type of hair and daughter's. The woman that I made our appointment with, said that she understands that I wanted stylists that were close to graduating and verified that they had been assigned to u...

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7:31 pm

Paul Mitchell - Cosmetology School attendance

My daughter enrolled at Paul Mitchell The School in May of 2021. She stated school June14th 2021 ( we paid tuition in full on day 1) on June 22 2021 she had a seizure and passed out at home. We called her doctor he said don't let her drive have her rest and make an appt with a Neurologist. We did and were able to get an emergency appt on June 25th just 3 days later. They did an EEG and a Cat Scan and sent her for some blood work . Doctor told us until we get it figured out take her to the ER if this happens again. On Tuesday June 28th she called me from school that she was cold and shaking and felt like another episode was coming on. I went to the school to get her and 4 girls and her teacher helped her to the truck. We went straight to ER where she stayed until 7 pm that night. Again they did EEG and Cat Scan and suggested a brain study be done over a 3 day period. We scheduled the study the next day and she stayed in bed on June 29th. She emailed all of her paperwork from her doctors visits to her teacher and was told not to worry it wouldn't affect her school. Next day when she walked into class she was told she was kicked out of school and would be unenrolled due to absences. I called an talked to two people I sent all of her medical paperwork but they will not let her back in class . She was told she could re enroll in August but she would have to start all over at the beginning. They sighted the fact that she didn't qualify for ADA so there was nothing she could do. She has been through hell with this thing and then to be kicked out of school and treated like an untouchable … she's devastated she was thriving in that class and now we have to hire lawyers and find a new school ect. DO NOT GO TO THIS SCHOOL …their attendance policy encourages students to ignore drs orders or be kicked out … if anything out of the ordinary happens in your life they will kick you out in a heart beat.

Desired outcome: Re enrollment in her same class and change of policy

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6:30 pm
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I have been going to this school for 4yrs+. I love Sara Munsey and will follow her. She is not the issue. Thursday I had a very hard request I wanted my hair fixed from last time which a leader then didn't listen and literally told me I did not know what I wanted and told Sara what to do. When leader walked away, I was almost in tears but told her to follow...

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K
2:52 pm

Paul Mitchell - Firm style, freeze and shine hairspray

Years ago I use to use the subject hairspray, can't remember why I quit using. I recently purchased the product from a J C Penny salon.
What a rip off...there is no freeze and no shine...useless product.
A waste of my money. If you cheapened this product this much, can't help wonder what you did to the entire line.
Will have to pour it down the drain; as it is a useless products.

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C
3:13 pm

Paul Mitchell - Lavender mint shampoo and conditioner set (33.8 oz sets)

I purchased two of the Lavender Mint Shampoo and Conditioner from Ulta Beauty and I'm so upset because my hair has started to get brittle and fall out after using for a few weeks. My hair is so long and I've been using another brand name product for years, my hair never felt or looked like this, I'm so embarrassed to go to work. I don't know what can be done, my family stands by Paul Mitchell so I want to do the same. Can you Please make it right, Christmas is coming up... Thank you
Christina Henson
28006 n quartz way SanTan Valley Az 85143
480 697 0521

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4:45 pm

Paul Mitchell - Service

I had my hair cut on the 13th of September and it was at one of your hair schools. I already had graduated cut and asked to have a trim and a flat iron. Instead the teacher took out my hairs style and cut a lot of hair on one side of my hair. I have tried to resolve this matter with Jasrielle and yet she hasn't returned my calls or settled the matter. The previous stylist who did my hair in a private salon did an amazing job on my hair I asked to have someone who is familiar with my hair texture and style to cut y hair and they sat me in the chair with a rookie and a rookie teacher. I can't grow my hair evenly at this point it's a complete mess. I'm going to take this matter to court if I don't get a resolution

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1:53 pm
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February 01, 2020 4:09 P.M., Abby answered the call. (me) Hello Abby, I had my hair lighted about a month or two, from black to a nice Carmiel color. I just needed to-call cut off. 4:11, I called back, N/A 4:12, machine 4:12, machine, I know you close at 5, Just need to set up appointment. 4:14, 4:15, 4:16, left message on how rude it was to hang up and then not answer the phone, very bad customer service. 4:19, 4:21, 4:22.

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6:28 am
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Paul Mitchell - freeze and shine

I bought a bottle of freeze and shine at food city. When we started using it I had curled my hair and when I spread it on my hair it was just wet like water. I am a Cosmotologist and I use the freeze and shine all the time. This was not freeze and shine inside the bottle that I bought. I think you need to check in with the food city headquarters and see what is going on with your products that are being sold there and not working. They are also selling it at a very high price.

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8:13 pm
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Paul Mitchell - paul mitchell flexible style super clean spray finishing spray (300ml)

I have used many of Paul Mitchell products over the last 25 years. and have never had a problem. This hairspray had a terrible chemical odor, similar to disinfectant . I just sprayed a small amount on my hair and felt immediately sick, with nerve pain, I get a similar reaction to petro- chemicals, which should never be in hair products. This hairspray was unlike any other Paul Mitchell product, which usually have a pleasant natural scent.

I was reimbursed by the vendor, so I am not asking for a refund, just an explanation for the chemicals. I am going to trash it.

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Update by jcm92879
Nov 06, 2019 8:16 pm

I have used many of Paul Mitchell products over the last 25 years. and have never had a problem. This hairspray had a terrible chemical odor, similar to disinfectant . I just sprayed a small amount on my hair and felt immediately sick, with nerve pain, I get a similar reaction to petro- chemicals, which should never be in hair products. This hairspray was unlike any other Paul Mitchell product, which usually have a pleasant natural scent.

I was reimbursed by the vendor, so I am not asking for a refund, just an explanation for the chemicals. I am going to trash it.

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K
11:19 am

Paul Mitchell - shampoo and conditioner

I was advised by the hairdressers to try to start using Paul Mitchell for my hair as I begin starting using Paul Mitchell my hair has started to get extremely greasy after every use and then I was advised to give it a couple days as my hair is adjusting well now it's been a couple of days my hair is extremely greasy and it is falling out like no other

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11:50 pm

Paul Mitchell - poor customer service

Hello,
I live in Pakistan and messaged on Paul Michelle's facebook page to get information about the brand's hair color range. But I was provided with no help and information. Please note that this facebook page is authorized by Paul Michelle and the way they are handling clients is redlecting very badly on your brand. Please take action. Thank you

[email protected]

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4:36 pm
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My daughter was enrolled in the Greenvill SC school. I am really disappointed how my daughter has been treated. She has only been in class for 9 weeks. She has struggled catching or to certain things. It does take her longer to understand things due to a learning disability. Her teacher for the first 6 weeks was horrible. My daughter was in tears daily. If...

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1:23 pm
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Went for a root retouch 9/6/2019. When the student put the color on, I said it looked too dark. She got an instructor who assured me the color was 'processing' and it was a perfect match for my blonde hair. When they shampooed it off it was a disaster. I had red/brown roots that definitely did not match my blonde hair. It's the instructors who decide on the...

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12:42 pm
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One of the Paul Mitchell School teachers was very rude and disrespectful to me and to my mom who was with me at the time. I believe her name was Rola, she has short blonde hair, an accent of some kind, and glasses I believe.. When I asked a question because I was confused and concerned about my hair, she answered back with a very rude and snappy attitude. I...

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3:06 pm
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Went in told cut and color would take 4 hours, told instructed them just touch up roots a few shades lighter so it wasn't so obvious. She told student the color to get and instead of doing my roots they dyed my entire head brown. As for a hair cut, !it has three tier layers (1980's Farrah Faucet) the teacher never said she did not know how to do the cut and...

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1:10 am
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This cosmetology school is a JOKE! The students are not getting the education they, parents, and the federal government is paying for! Lawyers are being contacted, complaints are being filed for fraud, waste & abuse. The Portland school is unsanitary-broken toilets, asbestos, bug infested, dirty. Students get severely limited time on the floor to practice...

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12:21 pm
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On The evening of July 10 I walked in the salon to ask for a possible consultation/ appointment to have work done on my hair, I had pictures and specific questions and or instructions of what i wanted done. I spoke to two stylist, one was Liz and the other lady I did not ask her name but was young and looked Hispanic. I showed them pictures of what I would...

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3:30 pm
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Paul Mitchell - shampoo two clarifying shampoo

After using this product once, I was shocked when my brown hair turned a very brassy blonde color. It stripped it clean and I am extremely disappointed. I had to go back to my hairdresser to have her put in low lights and unfortunately, I can't find my receipt so I'm unable to return it to Harmon where I bought it. This has cost me a total of $90 to get my hair fixed and $10 for Shampoo that I want to throw away...

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