Cost Cutters
reviews & complaints

Yes today is May 14 2022 and at 5.00 today I went to Cost cutters in Cross Lanes West Virginia and the woman who did cut my hair did a horrible job I asked her not too cut it that short I specifically asked her not to but she did it anyways she cut my hair the way she wanted too not the way I wanted her too. I Will probably not leave my house untill it grows back a little bit that's how bad of a job she did and it wasn't right I even showed her a picture of what I wanted and she totally ignored it u would like something done about it

Called for an after school appointment when I arrived Was not on the books. Was not even greeted had to get my own pen to sign in. Two girls working one was doing color and while customer was processing stood and talked to the other girl that was working. Another customer walked in with 2 children and was taken a head of me . When hairdresser was finished she proceeded to leave her station and walk out into Walmart this is when I had had enough and left! I don’t want a blue ribbon but have been going there since the salon opened but it really put me off because my cut was for a child and anyone with child knows to wait 40 minutes is like 24 hours. The one girl is very rude and short with everyone that came into the salon for a cut! I ending up going somewhere else !

The Cost Cutters in New Pointe Plaza in Clarksburg, WV is horrible. I tried to walk in to get a hair cut weeks ago, the hours on the door at that time said open at 8:00 a.m., no one was there. I tried again, and someone was there but there were no other customers there, and I was told I had to make an appointment online. So, I finally made an appointment online for 10:15 a.m. today, I get there around 10:05 a.m. to sign in, and NO ONE WAS THERE AGAIN! Supposedly, people were at the bank. Someone finally showed up, and I was finally able to get a hair cut but this is nuts. I did notice that the sign on the door now shows hours are at 9:00 a.m. but still. If they are not busy, why can they not take a walk in for haircuts especially for a guy. It doesn't take that long to cut most hair on men. Not everyone in the world has all this free time to waste for people to show up on time and do a job!

My husband and I went to the cost cutters at

2001 Glenn Blvd Sw, Fort Payne, AL 35968 ON 4/22/22.

We were there 10:30 to get hair cuts. The manager explained that they only had one stylist there but another stylish would be there in a half hour. She also said if I signed my name on the customer waiting list I could come back after shopping and would not have to wait because I was signed in and would be taken as soon as a stylist was available. My husband stayed and got a haircut. I went shopping. When I returned at 11:30 the stylist came out and I explained i was on the list and what I had been told buy the manager. The stylist was very disrespectful, didn't look me in the eye, talked over me to another customer and told her to get in her chair and that I had to wait. I left. I called the salon and talked to the manager and she assured me that the stylist should have taken me next. I ask her to file a complaint at thier corporate office.

I went in on Wednesday of last week and got a toner and paid $25,it didnt give me much resukts, So i webt in this passed Friday to get Hilights and color. I paid $214.00 and now my hair is red,orange and white or silver. I wanted a golkden blondish brown. I couldn't really tell the color before leaving because they dont blow dry or style your hair even after paying that much for services.

why is York store on bishopthorpe road in York UK says its open until 10:00pm and when you go it is close by 9:00pm when it says on a lot of web sites and yours 10.00pm because is not the first i have go up about 9:00pm and it is close and i have needed a electric on or milk or bread and your shops close you need to put your times right or open to the right time

Firstly it is extremely difficult to get into cost cutters even though they have a sign that says walk in welcome. I booked an appointment online and when I went in at the time I booked for I was told they don't take online bookings. The staff at seaford de cost cutters are very unfriendly. They have no customer service skills whatsoever. I figured they must hate their job. Yesterday I finally got an appointment. The lady that cut my hair literally took under 10 min to trim my hair and I was charged a whopping $32.50. She rushed through it. Mind you I just went in for a trim, no shampoo or wash just a trim! That took 7-10 min! Cost cutters your name doesn't hold up to your pricing unless I was overcharged. Also please teach your staff social skills. Thank you

On 10/02/2020 cost cutter store at 13:45 a customer not wearing her mask, I sat in my stylist chair (Karen) Store #15697. I mention to the stylist: Hung Dang aka( Kristy) that her customer need to put her mask on. That Stylist wash the customer hair without the mask, dry her hair and style her hair. This company need to encouraged customers to wear face covering and to adhere to social distancing guidelines to prevent the spread of COVID-19. The salon, I went to has a policy requiring both stylist and their clients to wear face covering consistent with the local government ordinance. I didn't see this practice with Ms. Kristy (Hung Dang). Please advise your employee to following the CDC recommends. If this practice continue, I will take my business elsewhere.
Gail Willrich
October 04, 2020