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Cost Cutters
reviews & complaints

Cost Cutters
reviews & complaints

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67 complaints
14 resolved 53 unresolved
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M
7:20 pm

Cost Cutters - My haircut

Yes today is May 14 2022 and at 5.00 today I went to Cost cutters in Cross Lanes West Virginia and the woman who did cut my hair did a horrible job I asked her not too cut it that short I specifically asked her not to but she did it anyways she cut my hair the way she wanted too not the way I wanted her too. I Will probably not leave my house untill it grows back a little bit that's how bad of a job she did and it wasn't right I even showed her a picture of what I wanted and she totally ignored it u would like something done about it

Desired outcome: She can't fix what she did but she needs too be held accountable for doing this to me

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R
4:37 pm

Cost Cutters - Service

Called for an after school appointment when I arrived Was not on the books. Was not even greeted had to get my own pen to sign in. Two girls working one was doing color and while customer was processing stood and talked to the other girl that was working. Another customer walked in with 2 children and was taken a head of me . When hairdresser was finished she proceeded to leave her station and walk out into Walmart this is when I had had enough and left! I don’t want a blue ribbon but have been going there since the salon opened but it really put me off because my cut was for a child and anyone with child knows to wait 40 minutes is like 24 hours. The one girl is very rude and short with everyone that came into the salon for a cut! I ending up going somewhere else !

Desired outcome: Left after 40 minutes and went to another salon.

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N
11:05 am

Cost Cutters - lack of professionalism

The Cost Cutters in New Pointe Plaza in Clarksburg, WV is horrible. I tried to walk in to get a hair cut weeks ago, the hours on the door at that time said open at 8:00 a.m., no one was there. I tried again, and someone was there but there were no other customers there, and I was told I had to make an appointment online. So, I finally made an appointment online for 10:15 a.m. today, I get there around 10:05 a.m. to sign in, and NO ONE WAS THERE AGAIN! Supposedly, people were at the bank. Someone finally showed up, and I was finally able to get a hair cut but this is nuts. I did notice that the sign on the door now shows hours are at 9:00 a.m. but still. If they are not busy, why can they not take a walk in for haircuts especially for a guy. It doesn't take that long to cut most hair on men. Not everyone in the world has all this free time to waste for people to show up on time and do a job!

Desired outcome: They are "permitted" to take some walk in services. People show up and be there when they are supposed to be working!

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D

Cost Cutters - Customer treatment

My husband and I went to the cost cutters at

2001 Glenn Blvd Sw, Fort Payne, AL 35968 ON 4/22/22.

We were there 10:30 to get hair cuts. The manager explained that they only had one stylist there but another stylish would be there in a half hour. She also said if I signed my name on the customer waiting list I could come back after shopping and would not have to wait because I was signed in and would be taken as soon as a stylist was available. My husband stayed and got a haircut. I went shopping. When I returned at 11:30 the stylist came out and I explained i was on the list and what I had been told buy the manager. The stylist was very disrespectful, didn't look me in the eye, talked over me to another customer and told her to get in her chair and that I had to wait. I left. I called the salon and talked to the manager and she assured me that the stylist should have taken me next. I ask her to file a complaint at thier corporate office.

Desired outcome: Stylist reprimanded

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D
9:46 am

Cost Cutters - hilight and color

I went in on Wednesday of last week and got a toner and paid $25,it didnt give me much resukts, So i webt in this passed Friday to get Hilights and color. I paid $214.00 and now my hair is red,orange and white or silver. I wanted a golkden blondish brown. I couldn't really tell the color before leaving because they dont blow dry or style your hair even after paying that much for services.

Desired outcome: refund for $ $239 for bothg days of service

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S
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Cost Cutters - Hair highlights

Went to cost cutters in North Olmsted Ohio about a little over a month ago, I had April do my daughters in my hair. She is not consistent, I went back for her to fix what she didn't do for my daughters highlighting and she still didn't do it right even though when I left I tipped her $20 just to have her do what she didn't do the first time. They are too...

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J

Cost Cutters - time

why is York store on bishopthorpe road in York UK says its open until 10:00pm and when you go it is close by 9:00pm when it says on a lot of web sites and yours 10.00pm because is not the first i have go up about 9:00pm and it is close and i have needed a electric on or milk or bread and your shops close you need to put your times right or open to the right time

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J

Cost Cutters - Services

Firstly it is extremely difficult to get into cost cutters even though they have a sign that says walk in welcome. I booked an appointment online and when I went in at the time I booked for I was told they don't take online bookings. The staff at seaford de cost cutters are very unfriendly. They have no customer service skills whatsoever. I figured they must hate their job. Yesterday I finally got an appointment. The lady that cut my hair literally took under 10 min to trim my hair and I was charged a whopping $32.50. She rushed through it. Mind you I just went in for a trim, no shampoo or wash just a trim! That took 7-10 min! Cost cutters your name doesn't hold up to your pricing unless I was overcharged. Also please teach your staff social skills. Thank you

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I
12:58 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

Cost Cutters - Hair cut

I went to the Beloit, Wisconsin Walmart cost cutters and had the worst experience of my life. The lady who cut my older sons hair was rude and yelled at me when I told her I wanted his hair shorter on sides and longer on top. She did whatever she wanted and rubbed the machine so hard on his neck that she made him cry in agony. She was rude and...

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ADVERTISIMENT
I
1:56 am
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Cost Cutters - Highlights

Went in for partial highlights picked out a color from chart and stylist put wrong color in plus the foils where all uneven. Toner was left on way to long! I was not happy when I left the salon I still paid and tipped her. I called the 2nd day and asked her if she could fix the issue I drove 30 from my home to this salon she did NOTHING to fix my hair yet...

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A
1:03 pm
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Cost Cutters - Child hair cut

I took my child to cost cutters to get a before school haircut, lady was rude from the git go. Was talking to her self, stumbling around, dropping everything and wouldn't listen to a word we told her. She literally butchered my child's hair so bad when I took him somewhere else today that they had to cut almost all of his hair off and now a self conscious teenager has to start school with a hair cut he absolutely hates

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G
5:34 pm
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Cost Cutters - Lack of service

I showed up for my scheduled appointment but the attending employee (Sarah O'Brien) completely ignored me even though she knew I was there. I waited for over 15 minutes when there were no other customers. All I wanted was a hair cut. She just kept cleaning in areas that had no purpose for my needs. In the end, she was disrespectful and told me I had to be patient.

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L
10:15 am
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Cost Cutters - Haircut waiting time

On March 23, 2021 I visited Cost Cutters Salon at 533 South Broad Street, Meriden, CT 06450. I have been patronizing this particular Cost Cutters location for many, many, years. I requested a haircut and was told that the wait would be approximately 20 minutes. I waited in the store. When my turn arrived, I was told that another customer had to be served...

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S
12:05 pm
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Cost Cutters - Haircut

I went in to get a trim. My hair was a little past my shoulders. It is now a sad attempt at a bob. I can not pull my hair up. I have chunks missing and only half of my hair is even layered. My hair is nowhere near what I had asked for. There is no way it can be fixed unless I cut it super short now. Which is not possible. When I called to inform the manager...

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ADVERTISIMENT
C
3:35 pm
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Cost Cutters - Hours on website and actual hours are incorrect

On Sunday 2/28/2021 I went to the cost cutters in walmart at 2200 Brookmeade Dr, Columbia TN 38401. The website states that they were open from 12pm till 5pm, so I arrived at 12:30 pm and oddly they were closed. I was upset because I have no car and I have to pay a taxi $18.00 to take me and bring me home, so it was a waste of money that I had to borrow...

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K
5:36 pm
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Cost Cutters - Choppy haircut

I brought two of my daughters in for a haircut. First I was overcharged for one of their haircuts. $19.95 for adults and $15.95 for children 10 and under. They charged me for an adult haircut for my 10 year old. The stylist wanted me to come back and they would fix it later. Not convenient for me, so I waited while they did fix the mistake. One of my...

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G
1:13 pm

Cost Cutters - Stylist: decline to tell customer to put on mask

On 10/02/2020 cost cutter store at 13:45 a customer not wearing her mask, I sat in my stylist chair (Karen) Store #15697. I mention to the stylist: Hung Dang aka( Kristy) that her customer need to put her mask on. That Stylist wash the customer hair without the mask, dry her hair and style her hair. This company need to encouraged customers to wear face covering and to adhere to social distancing guidelines to prevent the spread of COVID-19. The salon, I went to has a policy requiring both stylist and their clients to wear face covering consistent with the local government ordinance. I didn't see this practice with Ms. Kristy (Hung Dang). Please advise your employee to following the CDC recommends. If this practice continue, I will take my business elsewhere.
Gail Willrich
October 04, 2020

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S
10:33 am
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Cost Cutters - Hair cut

Hello, I received extremely bad service at the Oak Ridge, TN Cost Cutters and my hair dresser was Diana. The haircut was so bad that it looked like a three year old cut off random chunks when I was asleep. I had to go to an expensive salon the next day and spend a lot of money to salvage as much of my hair as I could. I've attached the before and after...

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B
1:14 pm
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Cost Cutters - Customer service

On 6/18/20, I called Cost Cutters in Erie and made an appointment with Maria Chambers for a haircut on 6/26. Like everyone else, my hair was out of control from the pandemic lock down and I was looking forward to getting a long overdue haircut. On 6/26 at 1:41 p.m. (my appointment was at 2:30) I received a phone call from Maria. She seemed angry and told me...

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T
11:47 am
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Cost Cutters - Haircut

I showed up at 4:28pm for 4:30pm appointment. They told me to wait outside and they would come out and get me in a minute... No customers anywhere. Ten minutes later he finally strolls out. Talked quite a bit about how he wanted a cigarette, so i'm pretty sure that's why I had been waiting 10 minutes... He had a smoke while I waited over my time for a...

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+1 800 345 7811
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