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191 complaints
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Supercuts reviews & complaints

Supercuts complaints 191

Supercuts - Missing item

I've been chasing my missing item several time and nobody is returning my messages.
I only had part of my order delivered which this is clearly shown in the pictures from DPD & contents of the box. The packing slip isn't even signed which clearly the person doesn't want to be known / challenged regarding the missing item (hairdryer). This is my last port of call before I contact the CEO directly / social media on this issue
order #[protected]

Desired outcome: I want the item

Supercuts - Services as a whole for Supercuts

I went into a Supercuts, in Oklahoma, close to where I live, and the service was horrible. I went in, asking for a skin fade, and asked the woman to leave the top of my hair alone (which to that one...

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Supercuts - Masks

There is no mask mandate in the state of NY anymore this [censored]in pushing the agenda [censored] is out of [censored]in hand and I'm so glad y'all love to keep pushing the [censored]! I'm disgusted with thi...

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Supercuts - Scheduling

The female took down my name and number. There were about 8 people on the board. They said a little before 5:00. I left for a couple hours. Came back at 4:15. Nobody from the original board were...

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Supercuts - Service

On Monday August 2nd at 2:00 PM. I entered your store at Cypresswood & Highway 45 in Spring Texas 77388. 19507 Interstate 45 Suite 800. [protected]. I went in to get hair as normal. Sit down in...

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Supercuts - Adult wet cut without blow dry and kids dry cut

I am very disappointed with my haircut and my 3 year old daughters. I booked 2 appointments on the phone for my daughter and myself. I went in to the salon and was not happy as I spent £14.50 on my daughters haircut which just was an inch cut, I asked the member of staff why am I paying almost £15 for my daughter for just an inch of haircut which I could of done myself at home to be honest. My daughter was not really happy when I left the shop as she said her hair is still long and hasn't been cut short.
On the other hand, I had been charged £33.50 for a wet cut where I had layers and feathers done, however blow drying wasn't included, I would've had to pay another £10 or so for a blow dry which is absolutely ridiculous, especially when I've spent so much on both of us. I left the salon looking like I just woke up from bed, not to be rude or anything. I expected more from this salon as I've always gone there for my haircut since a young age.

Supercuts - The disgraceful manager at Birmingham bullring supercuts

I had a booking at bullring supercuts (where I've been going for over ten years) I want to have the same cut I've been having for over ten years he tried to charge me more then usual shouting at me...

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Supercuts - Refund

My mum went into your Uxbridge branch and got told by a very stoppy employee you have to put a £5.00 deposit using your card, my mum said she wanted to pay by cash. Finally after a few minutes and talking to someone else. She took the deposit of my mum.
Today when my mum turned up for her appointment, she already had said she wanted it restyled and cut but the lady who she spoke to said we only wash and set now . But my mum told her that is not what I said I wanted and then asked for her refund but they refused to give it to her. The lady said I will talk to my manager my mum told her I thought that lady over there is the manageress and got told no it's a man and the lady said his busy on the phone so I can't speak to him about your refund. She also showed my mum in very small print no refund. I would like this sorted out for my mum Mrs bridie MCilhagga
Yours sincerely
Caroline Britton

Desired outcome: Refund and apology

Jun 29, 2021

Supercuts - Hair cut and blow dry

On 6/23/21, I made an appointment for a haircut and blow dry. Here is my experience. The bathroom was filthy. The prices were not as described. The manager was rude. My daughter tried...

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Supercuts - Haircut

Worst experience, again! I just moved here and needed a haircut. I decided to give super cuts a try again. I called the day before to get a price for wash, cut and blow dry. The girl that answered...

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Supercuts - Customer service

I waited with my son for 15 minutes for a kids haircut. When it came his turn the woman would not let me stand near him! She refused and told me I had to go wait up at the front and I told her I wa...

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Supercuts - Supercuts with no pricing posted ripping off people expecting standard price

Hello I went to one of your Supercut Located at: 20735 Stevens Creek, Cupertino, CA 95014 I was charged $25 ( Less $2 off Coupon ) - $23.00 net which matched their price board - for Haircut II -...

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Supercuts - Process of obtaining an appointment

I had called them 5 days before my day I wanted to get my hair done and ask who did my haircut and dye at my last visit. She had told me who and then I asked if she is working on thursday. she said...

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Supercuts - Bad highlight, bad haircut and falsely accused of not paying

On April 17th I made an appt for highlights and hair cut. I was assured stylist was ver experiemced and would do an excellent job, my stylist name was Jazzy. I request highlights all over except for...

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Supercuts - Resolution on a bad haircut

I took my 11 year old daughter to supercuts at 3107 4th ave in yuma, az on friday feb. 12th while we were visiting for a trim. We noticed an issue on monday feb. 15th in the evening when my daughter...

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Supercuts - Hair cut

I made an appointment in the morning of 11/25/2020. for 4:00 pm and when I got there she doing a girls hair. She ask me if I had an appointment, I told her yes I have a 4:00 pm appointment. She then...

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Supercuts - Service

My husband went into Supercuts to buy me product, he was trying to figure out which hairspray it was until the hair stylist scolded him. She told him if he is not going to buy the product not to...

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Oct 21, 2020

Supercuts - Wrongly accused

Today is my daughters birthday decided to pamper her took her to Supercuts on Park ave in Memphis 38117, a blonde lady came in and took her in for hair wash when she called 2 other employees, and...

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Jul 11, 2020

Supercuts - Cut and root touch up

Long story short, my roots are orange and she gave me a hacked up cut I can't style. When I went into the store to complain she said this is how super cuts wants us to do long layers. I never asked for long layers. And i've had my hair cut there many times so I know what to expect.

My roots are now orange. I didn't ask for orange root touch up.

I've been told by two stores someone will call me but no call back.

Mar 22, 2020

Supercuts - Not having proper cleaning supplies

I'm concerned with sanitation and disinfection of the salon along with the safety of everyone who comes in. All stires are sold out of cleaning materials. So the district leader provided wet one...

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+1 800 737 3535