Supercuts reviews & complaints
Supercuts complaints 191
Supercuts - Missing item
I've been chasing my missing item several time and nobody is returning my messages.
I only had part of my order delivered which this is clearly shown in the pictures from DPD & contents of the box. The packing slip isn't even signed which clearly the person doesn't want to be known / challenged regarding the missing item (hairdryer). This is my last port of call before I contact the CEO directly / social media on this issue
Desired outcome: I want the item
Supercuts - Adult wet cut without blow dry and kids dry cut
I am very disappointed with my haircut and my 3 year old daughters. I booked 2 appointments on the phone for my daughter and myself. I went in to the salon and was not happy as I spent £14.50 on my daughters haircut which just was an inch cut, I asked the member of staff why am I paying almost £15 for my daughter for just an inch of haircut which I could of done myself at home to be honest. My daughter was not really happy when I left the shop as she said her hair is still long and hasn't been cut short.
On the other hand, I had been charged £33.50 for a wet cut where I had layers and feathers done, however blow drying wasn't included, I would've had to pay another £10 or so for a blow dry which is absolutely ridiculous, especially when I've spent so much on both of us. I left the salon looking like I just woke up from bed, not to be rude or anything. I expected more from this salon as I've always gone there for my haircut since a young age.
I had a booking at bullring supercuts (where I've been going for over ten years) I want to have the same cut I've been having for over ten years he tried to charge me more then usual shouting at me...Read full review
Supercuts - Refund
My mum went into your Uxbridge branch and got told by a very stoppy employee you have to put a £5.00 deposit using your card, my mum said she wanted to pay by cash. Finally after a few minutes and talking to someone else. She took the deposit of my mum.
Today when my mum turned up for her appointment, she already had said she wanted it restyled and cut but the lady who she spoke to said we only wash and set now . But my mum told her that is not what I said I wanted and then asked for her refund but they refused to give it to her. The lady said I will talk to my manager my mum told her I thought that lady over there is the manageress and got told no it's a man and the lady said his busy on the phone so I can't speak to him about your refund. She also showed my mum in very small print no refund. I would like this sorted out for my mum Mrs bridie MCilhagga
Desired outcome: Refund and apology
Hello I went to one of your Supercut Located at: 20735 Stevens Creek, Cupertino, CA 95014 I was charged $25 ( Less $2 off Coupon ) - $23.00 net which matched their price board - for Haircut II -...Read full review
On April 17th I made an appt for highlights and hair cut. I was assured stylist was ver experiemced and would do an excellent job, my stylist name was Jazzy. I request highlights all over except for...Read full review
Supercuts - Cut and root touch up
Long story short, my roots are orange and she gave me a hacked up cut I can't style. When I went into the store to complain she said this is how super cuts wants us to do long layers. I never asked for long layers. And i've had my hair cut there many times so I know what to expect.
My roots are now orange. I didn't ask for orange root touch up.
I've been told by two stores someone will call me but no call back.
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