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1.5 246 Reviews

Supercuts Complaints Summary

30 Resolved
216 Unresolved
Our verdict: With Supercuts's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Supercuts reviews & complaints 246

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5:15 pm EDT
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Supercuts Very poor customer service

My wife went into supercuts @ 578 North Euclid Road, Anaheim 92801.

She (my wife) signed into the kiosk and entered that she wanted a senior shampoo and cut. The stylist sat her down and put the cape on her and started. Sprayer her hair with a squirt bottle and my wife asked what she was doing, and my wife told the stylist that she had put down what she wanted, and it was a wash and a cut.

The stylist then walked my wife to the shampoo basin and did not make sure she was comfortable in anyway, she was placed in a bad position and even had to speak loudly to get the stylists attention, and the stylist repositioned her one time and it still was not, comfortable, then the stylist then put a stool under here feet but it was still too short and my wife's neck as not resting properly in the basin, the stylist was pushing down hard on her head and it started to hurt my wife's neck and head. And now there is water running down the back of my wife due to the fact she is not close enough to the bowl.

And after what my told me was a very rough washing, they went back to the chair and by this time my wife's neck and head was now hurting (even more). And after the haircut, my wife's hair was 3 inches shorter on the right than the left. So, at this point my wife is having serve headaches and they have not subsided as of today 10-15-23, and I know this is all on came as well.

Desired outcome: originally: wanted just wanted out medical co-pays, but now. We require, immediate response, before we contact an attorney, we also ask that you also retain the video footage of that, we were told that only corporate can view the video.

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tina stefanski
, US
Oct 28, 2023 10:51 am EDT
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I got a hair cut at a supercuts 10829,2 West Sunset Hwy Ste 3 Airway Heights WA yesterday around 1:00 pm when the stylist was using the clippers I told her they were dull and it hurt see attached photo

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7:13 pm EDT
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Supercuts Supercuts champlain in Fresno

Scheduled an appointment for my son. Arrived a couple of minutes late and one person was cutting hair. She had one client she was working on. We checked in and took a seat and waited 20 minutes then another customer walked in with her son. The hairstylist told the customer and myself that her son would be taken first since we were late. I asked her to please take us first since we waited 20 minutes and we had an appt we needed to get to. but she refused. Poor customer service. Not a welcoming environment.

Desired outcome: Discount on the next haircut since gas was wasted going to this appointment that was pre scheduled a day in advance. . Apology and I want to walk into Supercuts and have a stylist ready . They are always short staffed with one stylist .

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3:45 pm EDT
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Supercuts Hair cut and color

I came in for a root touch up and trim. I left with dark brown hair that covered my blind highlights and several inches taken off. She cut the hair freestyle and did not cut clear layers. Then she applied a very dark brown root touch up to my light brown hair and proceeded to finger comb it through my hair as she talked to me lost in thought. It left odd small blond patches like a leopard. I have unnaturally dark brown hair now and am embarrassed to go to work or see anyone. I will have to pay to go somewhere else to fix this.

Desired outcome: Color correction

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4:25 pm EDT
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Supercuts Haircut

Horrible haircut and I need it fixed. I asked for an angle starting at my chin going into a V in the back. Which is how it was already cut but I wanted it shorter. I got chopped and it's horrible and embarrassing. Charlene was the stylist who assured me she's been doing this for a long time and she knew what she was doing. I asked for the comb to show her the andle I wanted and she wouldn't give it to me. My hair is uneven, doesnt have a v and looks like a child got ahold of scissors on my head.

Desired outcome: Fix my hair from a different stylist.

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3:40 pm EDT
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Supercuts Haircut

I went today to one of your Supercuts location Was in 520 Kitty Hawk Road in Universal City, TX 78154 Universal City in San Antonio, Texas

The stylus name Mary did not cut my grandsons hair like the picture I showed her my grandson was very upset and did not want her to touch his hair again she thought it was funny. I asked to speak to a manager and I really want it not to pay but they said I had to pay I feel like I shouldn’t had to pay because I was not happy. My grandson was happy with the haircut. What can you do to reimburse me or compensate me for this bad service and I don’t appreciate Miss Mary thinking it’s funny she was very argumentative. Actually, she was a [censored]. I hate to use those words that was a bottom line and this is not the first time I don’t like how she approach me. She gives bad vibes and bad customer service. That’s what I received today and all the other times that I came in to the shop please reply back to me. My name is Lucy Jackson . My phone number is 21087 to 2160 thank you.

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8:53 pm EDT
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Supercuts Highlights

On 6/12 I arrived for my color and cut with Kris (store manager) I said I wanted my hair natural and lightened up. Normally ill get a partial foil. She foiled my whole head mind u I have an undercut and side completely shaved. My hair turned out the complete opposite from what I asked it was bright yellow with my roots completely unnatural looking. I told her it was way too bright she put toner on my hair twice. I was in the salon for over 4 hrs. I might also add Kris is not my regular stylist. Tuesday Gina my regular stylist was in and I asked her to fix it. Because of this mishap Gina had to turn down clients. She did the best she could she also stated I'd have to come back 3-4 weeks for more toner. As of right now my roots are still showing its definitely better than when Kris did it but I still feel its not natural looking. Kris charged me $235 plus an extra $40 tip to Gina. When I talked to Kiki the boss she was not going to give me a refund I ended up getting back $170.

Desired outcome: I don't want to be charged for any more services including toner that may be needed to fix this issue as well as all my money back. I'm very unsatisfied with the color

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11:29 pm EDT
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Supercuts Service

My Mom, who is 80 years old, and I, had an appointment today, May 26, 2023, at Super cuts. The location is Somerset Village at 1250 S. Buckley Rd, Unit F, Aurora, CO. Mom's appointment was at 12:30 and my appointment was right after hers, at 1:00pm. We were still waiting for Kendra at 1:05pm.

She had a client and it appeared she was getting a blow dry and style. Kendra never acknowledged us the whole time we sat and waited patiently. She basically ignored us. She has provided her service to my mom on several occasions. She has always been polite. That's why we were so appalled by her rude behavior. I did call the day before to confirm mom's appointment and added mine. Kendra answered the phone and ended the conversation saying, "looking forward to seeing you".

Her rudeness is unacceptable, and I have reached out to the corporate office. I am expecting Supercuts to reach out and apologize to my mother. She did not deserve this type of disrespectful and rude customer service. This type of behavior is exactly why people can and do make a choice to not patronize a business. As well as take time to write a complaint.

I have notified all my friends and family and told them about the incident today. They are fully on board supporting us in this matter. I will wait to hear back from the corporation office to determine my next steps. I don't want any freebies; I want an apology to my mother!

We left the salon and booked an appointment with Cost Cutters at 2:30pm, same day. They treated us with a "spirit of excellence". Just the way a customer should be treated. They were friendly and lots of fun! They restore our faith in excellent customer service.

Hope to hear back soon!

SF

Desired outcome: I am expecting Supercuts to reach out and apologize to my mother.

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12:24 am EDT

Supercuts Highlight/haircut

I came into Supercuts on 05/18/2023 with a scheduled appointment for highlight/haircut at the Newport location. Jennifer was my hairdresser, after discussing my highlights she asked what I thought of doing full coverage on my hair. I agreed to do it. My father was the one to pay and didn’t realize he paid 107$ for highlights I didn’t get. My hair is three different types of yellow. The haircut is choppy. It was horrible. My hairdresser was rude the whole time. My hair looks like I cut it myself and bleached it myself. I’m so mad that I got charged for something I could have did myself and REALLY mad I got charged for something I didn’t even get done.

Desired outcome: I would like a refund or at the very least to be able to have someone else try to fix what she messed up on, even though it shouldn’t be their job.

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11:47 am EDT

Supercuts Hair cut

I went to a location address 9250 commercial sunrise 33351 Jeff attended to me .. he was nice but kind you my cut lasted 10 min I asked not to wash my hair but he wet it sporadically causing me a very chopped up cut all I asked for was to debulk my ends that were to blunt he decided to cut a bit off make it shorter than I wanted and it’s now uneven which was not uneven when I arrived. He gave me a long layer which is on one side but not on the other !

Now I have to get it fixed marking it into a bob which I didn’t want it this short but it’s so embarrassing what o have now it’s an uneven mess ! So sad

Desired outcome: A new fix and a refund asap I can’t walk around this way !!! The picture is me keeping it up because it’s embarrassing

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2:24 pm EDT
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Supercuts Men's haircut

I had an appointment today Tuesday April18th for 10:45 check in at 868 Southhampton Blvd Benecia CA 94510.

Upon arrival I was early. Waited 5minutes as I was early and my professional came out from the back to answer the phone and was eating. I told her it's fine I am early go ahead and eat. She insisted to give me the worst rushed haircut ever. She asked what I wanted and I said number 1 on top please no longer than an inch. She insisted, multiple times that is short and we ca. Always take more off. I know what I want my haircut to be so I don't like to haggle for what I want. It literally made me so upset I said fine, just please run the number 1 through my hair I don't like scissors as stuff gets missed.

She proceeded to not only use scissors and not run the number 1, but a number 2 as she decided was better for me only on the sides. Then again.. blended with scissors. After she finished in 10minutes, I pulled my bangs down to show her not only was my hair still 2 almost 3 inches long, however it wasn't even straight. She asked me what I wanted her to do to fix it.. I said nothing as I was so shocked. The hair behind my ears is not cut, and I have short patches where she went hard on the side with the number 2 once again not even what I asked for.

I asked for her name, paid and left without a scene. Elena Perez

Desired outcome: This is a bad service provider

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1:40 am EDT
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Supercuts Hair cut bad and miss behave

04/16/2023

I went to hair cut my son they messed up all my son hair and they mis behaved a lot and they didn’t know how to care customers no respect at all idiots are there I show tha picture also to make my son hair like that they didn’t listen and told me leave the store because they have no customers respect there

I send u my son long hair pictures and now pictures then you decide why I m mad and I want my son hair keep long but she didn’t listen and look in long hair pictures and now pictures

Desired outcome: Change the staff

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11:48 am EDT
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Supercuts Haircut

Terrible Hair cut! I asked to get a the ratty bottoms of my bangs to get trimmed and the worker who did my hair didn't do what I've asked for. He added more cut more bangs and cut one side completely uneven to the other side and when I asked for him to fix it he just ended up making it shorter then didn't decided to do anything after. I'm very diapoinmented with this hair cut job and the worker in general!

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11:42 am EDT
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Supercuts Manager at this salon doesn’t clock out so she can take other stylists work for herself while she is home resting and we work hard at salon.

February 20th 2023 President day, my manager and I clocked in, but she left 9:30 am because she was sick, she didn’t clock out as usual. Couple days after I asked assistant manager to show me those 2 days 20th and 21st that I worked and manager was sick. We stylists don’t have the code to get in to system that’s why I asked her, surprisingly and madly I saw one of my client’s name was on manager’s and most of my Monday 20th that I worked all by myself whole day was transferred under manager’s name! I completed to owner he didn’t do anything.

I resigned because I had no trust for owner , manager and the Company that has the system that can be manipulated by people who have the code to get in to the system and reduce employees productivities, bonuses and commissions.

I took picture of the page on system so I can proof.

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11:48 am EDT
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Supercuts Military, police and fire discount

I went to Supercuts on Monday March 20 ,2023 at 3:30 pm. I looked at the prices for services sign , which said Military, Police and Fire $24 and gave the stylist my Military ID card ( 34 years of service retired ). The woman politely told me a recent national board meeting told Supercuts will only give Active duty the discount. I was flabbergasted and almost walked out but she was nice enough to give it to me anyway. If that is going to be your policy then post Active Duty Only on your signs and on your website. Don't be surprised if military customers,active and retired, stop patronizing your stores. It is obvious that no one on this board has or had a military background to establish a discriminating policy. With no disrespect to police and fire occupations a policeman/woman or fireman/woman who just started his/her career after a month can get the discount with valid ID but a military retirees who served our country for over 20 years and are in the gray area until they hit 60 and get the Senior discount are not eligible for the military discount . I felt sorry for the stylist because she was embarrassed to tell me their policy. I told her it's not your fault. Military Service members can retire many years before being eligible for the Senior discount. The stylist ask me a few times during my haircut if I liked it so far. When finished I was happy with it. I paid the $20 with a $5 tip.

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3:35 pm EDT

Supercuts Hairstylist

3/19 2:15 pm - I went to Supercuts in Wilton, CT. Yvette turned me away because I did not have an appt. I left and was able to book a 2:30 pm appt on line the same day. I went back to Supercuts and spoke to Yvette. Yvette said she still would not be able to cut my hair because she was currently cutting someone’s hair and had a 2:45 appt already. This is a bad way to run a business. If one can book an appt online, it should be honored. I certainly will not be going back to Wilton Supercuts.

Desired outcome: 5x free haircuts at another Supercuts

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8:52 pm EDT
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Supercuts Service

I walked in today a dania florida oakwood plaza. there were two older spanish women. one cutting hair and the other just standing there.1 women was cutting gentlemans hair. I said to her do I just sign in on the self sign on computer. she said yes. so I did. I pressed first available out of the two women that I had option. then went and sat down. at this time the other hairstylist was gone from the view of the establishment. she was out of sight. I could now here two women in the back talking. so there were three women there. no one acknowledge me that I was. I asked how long the wait. like I said the other available stylist saw me come in and know one said I will be with you in a minute. so I sat patiently over 5 minutes. finally I spoke up and said to the stylist cutting the mans hair do you know how long the wait is.instead of replying to me she yelled out to the second stylists name really loud to the back room. the sylist that was cutting the mans hair has know idea why she wasnt cutting my hair yet. so I sat there for 3 more minutes and still no acknowledgement from the stylist in the back. finally I just got up from bench and said thank you very much I waited 8 minutes you yelled out the womens name. you both see me sitting here but not one of you acknowledge me and the stylist did not know why she was ignoring me. the patron. so I got up from bench and left. I said on way out I will be sending a email today.

This was at 3 oclock in afteroon.

Horrible poor service. I am very goid tipper. I know how service industry makes there money. so I left and went to super cuts in ft lauderdale 17th street and told the girl what a horibble experience I had at super cuts in dania. left her 10$ on a 25$ haircut.

Im still frustrated about those two hairstylist. maybe there old and just dont care about having to cut peoples hair anymore.

What I would like to know is why I was ignored when there were mo patrons in the establishment and why did the available stylist not acknowledge me and make me wait and not come out from the back when the stylist yelled out her name.

Thats what I would like to know?

Happend today 3 wednesday.

Thank you [edited]

[edited]

Cell [edited]

Desired outcome: I wrote the out come in description.please ask why i was ignored.

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2:06 pm EST

Supercuts Manager at the salon

My daughter works at a Supercuts in Western NY. The manager of this salon has been very unprofessional and unpleasant to my daughter since she started. I’m sure she most likely has many years experience as hairstylist, but when it comes to basic “managerial experience with subordinates”, she’s clearly lacking. This manager uses inappropriate language when speaking to the stylists and has had my daughter in tears on more than one occasion.

Desired outcome: This manager needs training on how to deal with her employees. There are supposed to be laws protecting employees from harassment.

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3:14 pm EST
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Supercuts Just haircut and blow dry

I tried going on your website on contact us but would not work. I always go to the Oxford, CT location which I am always pleased with staff and price. I had gone today 02/25/2023 and had just got a hair cut and Blow Dry and no wash like always but I was very displeased with the price I was $38.95 which I have never paid before. And because the price was so High I only gave the girl a $2.00 tip which I normally tip $5.00. This is just disgusting and will not be a customer any more.

Desired outcome: The price I normally pay or a gift card which is $25.00

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11:16 pm EST
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Supercuts Haircut and customer service

On Sunday, February 19, 2023, my teenage daughter was scheduled to have a simple haircut /bang trim done at Supercuts at The Forum in San Antonio Texas. We were scheduled for 4 pm with Fatima which was pushed back to 4:15 pm because she had to take a 15 minute break. They said they were busy yet no one was in the chairs nor in the shop besides us. We waited, and I stepped out quick to grab my other daughter who was in the store next door still shopping. She had a 4:15 appt. We ended up getting back to find my daughter was done, and she was standing there almost in tears. We had got the supercut and she said Fatima soaked her hair with water before cutting it. My daughter had asked for curtain bangs, and the stylist told her she didn't know how to do those and that she didn't like cutting hair like hers that was super straight and fine. However, she continued to cut it. She wouldn't blow dry it to make sure it was even or looked decent. It was horrible. It was like she didn't try, and it took me bringing her to another stylist elsewhere to fix it. That stylist even said that Fatima needs serious training because it looked like a toddler took scissors to her hair. When we got in there with my other daughter, Fatima was smirking at us and throwing her tools and stuff in a plastic bin loudly, and being very rude taking her time sweeping. I ended up saying to forget my brows because they closed at 5 pm and we were still waiting to be acknowledged for my other daughters haircut. I was about to pay and leave and the other stylist there Margo, did my other daughters hair. She did a phenomenal job. She got curtain bangs and she went the extra mile to show her how to style it. Fatima's customer service, attitude, unprofessionalism, and lack of skill and training is a hindrance and sore eye for this hair salon that is located in a prime shopping mall spot with many eyes on it. I have the pics of the haircut. What a water of $25

Desired outcome: Refund of the haircut and $4 tip. Get this lady out of there and in proper training

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9:25 pm EST

Supercuts I'm complaining about wrongful termination.

I was a stylist at this location recently for 2 months I was terminated, for a disagreement. I worked at the location in Orland IL, which is like their sister store, In 2020 and I resign in February of 2021. I was rehired at this location September 1st, 2022.

October 26, 2022 I was terminated. I asked why? Even stayed after hours for answers. I was told during the 90 day probation period I was technically not a employee, after I was terminated. Before I was terminated, I did not sign a employment hand book nor was aware about this act. The disagreement was with the assistant manager.

October 21st of 2022 I was working a mid shift.

One of my regulars requested me to cut their hair. I took a little more extra time on him. I was told to speed up my service on a client so I can start cutting a African American woman's hair in a very rude and aggressive way. I feel by me being an African American Woman the assistant manager singled me out. I tired to get in contact with the owner about this situation but he refused to hear my side of everything.

Desired outcome: I wish the store the best of luck and I wish the store had more diversity when it comes to stylist, so no one of any ethnicity will feel singled out.

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+1 (800) 737-3535

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