Supercuts

My Mom, who is 80 years old, and I, had an appointment today, May 26, 2023, at Super cuts. The location is Somerset Village at 1250 S. Buckley Rd, Unit F, Aurora, CO. Mom's appointment was at 12:30 and my appointment was right after hers, at 1:00pm. We were still waiting for Kendra at 1:05pm.

She had a client and it appeared she was getting a blow dry and style. Kendra never acknowledged us the whole time we sat and waited patiently. She basically ignored us. She has provided her service to my mom on several occasions. She has always been polite. That's why we were so appalled by her rude behavior. I did call the day before to confirm mom's appointment and added mine. Kendra answered the phone and ended the conversation saying, "looking forward to seeing you".

Her rudeness is unacceptable, and I have reached out to the corporate office. I am expecting Supercuts to reach out and apologize to my mother. She did not deserve this type of disrespectful and rude customer service. This type of behavior is exactly why people can and do make a choice to not patronize a business. As well as take time to write a complaint.

I have notified all my friends and family and told them about the incident today. They are fully on board supporting us in this matter. I will wait to hear back from the corporation office to determine my next steps. I don't want any freebies; I want an apology to my mother!

We left the salon and booked an appointment with Cost Cutters at 2:30pm, same day. They treated us with a "spirit of excellence". Just the way a customer should be treated. They were friendly and lots of fun! They restore our faith in excellent customer service.

Hope to hear back soon!

SF

I went to a location address 9250 commercial sunrise 33351 Jeff attended to me .. he was nice but kind you my cut lasted 10 min I asked not to wash my hair but he wet it sporadically causing me a very chopped up cut all I asked for was to debulk my ends that were to blunt he decided to cut a bit off make it shorter than I wanted and it’s now uneven which was not uneven when I arrived. He gave me a long layer which is on one side but not on the other !

Now I have to get it fixed marking it into a bob which I didn’t want it this short but it’s so embarrassing what o have now it’s an uneven mess ! So sad

Terrible Hair cut! I asked to get a the ratty bottoms of my bangs to get trimmed and the worker who did my hair didn't do what I've asked for. He added more cut more bangs and cut one side completely uneven to the other side and when I asked for him to fix it he just ended up making it shorter then didn't decided to do anything after. I'm very diapoinmented with this hair cut job and the worker in general!

February 20th 2023 President day, my manager and I clocked in, but she left 9:30 am because she was sick, she didn’t clock out as usual. Couple days after I asked assistant manager to show me those 2 days 20th and 21st that I worked and manager was sick. We stylists don’t have the code to get in to system that’s why I asked her, surprisingly and madly I saw one of my client’s name was on manager’s and most of my Monday 20th that I worked all by myself whole day was transferred under manager’s name! I completed to owner he didn’t do anything.

I resigned because I had no trust for owner , manager and the Company that has the system that can be manipulated by people who have the code to get in to the system and reduce employees productivities, bonuses and commissions.

I took picture of the page on system so I can proof.

I went to Supercuts on Monday March 20 ,2023 at 3:30 pm. I looked at the prices for services sign , which said Military, Police and Fire $24 and gave the stylist my Military ID card ( 34 years of service retired ). The woman politely told me a recent national board meeting told Supercuts will only give Active duty the discount. I was flabbergasted and almost walked out but she was nice enough to give it to me anyway. If that is going to be your policy then post Active Duty Only on your signs and on your website. Don't be surprised if military customers,active and retired, stop patronizing your stores. It is obvious that no one on this board has or had a military background to establish a discriminating policy. With no disrespect to police and fire occupations a policeman/woman or fireman/woman who just started his/her career after a month can get the discount with valid ID but a military retirees who served our country for over 20 years and are in the gray area until they hit 60 and get the Senior discount are not eligible for the military discount . I felt sorry for the stylist because she was embarrassed to tell me their policy. I told her it's not your fault. Military Service members can retire many years before being eligible for the Senior discount. The stylist ask me a few times during my haircut if I liked it so far. When finished I was happy with it. I paid the $20 with a $5 tip.

3/19 2:15 pm - I went to Supercuts in Wilton, CT. Yvette turned me away because I did not have an appt. I left and was able to book a 2:30 pm appt on line the same day. I went back to Supercuts and spoke to Yvette. Yvette said she still would not be able to cut my hair because she was currently cutting someone’s hair and had a 2:45 appt already. This is a bad way to run a business. If one can book an appt online, it should be honored. I certainly will not be going back to Wilton Supercuts.

I walked in today a dania florida oakwood plaza. there were two older spanish women. one cutting hair and the other just standing there.1 women was cutting gentlemans hair. I said to her do I just sign in on the self sign on computer. she said yes. so I did. I pressed first available out of the two women that I had option. then went and sat down. at this time the other hairstylist was gone from the view of the establishment. she was out of sight. I could now here two women in the back talking. so there were three women there. no one acknowledge me that I was. I asked how long the wait. like I said the other available stylist saw me come in and know one said I will be with you in a minute. so I sat patiently over 5 minutes. finally I spoke up and said to the stylist cutting the mans hair do you know how long the wait is.instead of replying to me she yelled out to the second stylists name really loud to the back room. the sylist that was cutting the mans hair has know idea why she wasnt cutting my hair yet. so I sat there for 3 more minutes and still no acknowledgement from the stylist in the back. finally I just got up from bench and said thank you very much I waited 8 minutes you yelled out the womens name. you both see me sitting here but not one of you acknowledge me and the stylist did not know why she was ignoring me. the patron. so I got up from bench and left. I said on way out I will be sending a email today.

This was at 3 oclock in afteroon.

Horrible poor service. I am very goid tipper. I know how service industry makes there money. so I left and went to super cuts in ft lauderdale 17th street and told the girl what a horibble experience I had at super cuts in dania. left her 10$ on a 25$ haircut.

Im still frustrated about those two hairstylist. maybe there old and just dont care about having to cut peoples hair anymore.

What I would like to know is why I was ignored when there were mo patrons in the establishment and why did the available stylist not acknowledge me and make me wait and not come out from the back when the stylist yelled out her name.

Thats what I would like to know?

Happend today 3 wednesday.

Thank you [edited]

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My daughter works at a Supercuts in Western NY. The manager of this salon has been very unprofessional and unpleasant to my daughter since she started. I’m sure she most likely has many years experience as hairstylist, but when it comes to basic “managerial experience with subordinates”, she’s clearly lacking. This manager uses inappropriate language when speaking to the stylists and has had my daughter in tears on more than one occasion.

I tried going on your website on contact us but would not work. I always go to the Oxford, CT location which I am always pleased with staff and price. I had gone today 02/25/2023 and had just got a hair cut and Blow Dry and no wash like always but I was very displeased with the price I was $38.95 which I have never paid before. And because the price was so High I only gave the girl a $2.00 tip which I normally tip $5.00. This is just disgusting and will not be a customer any more.

On Sunday, February 19, 2023, my teenage daughter was scheduled to have a simple haircut /bang trim done at Supercuts at The Forum in San Antonio Texas. We were scheduled for 4 pm with Fatima which was pushed back to 4:15 pm because she had to take a 15 minute break. They said they were busy yet no one was in the chairs nor in the shop besides us. We waited, and I stepped out quick to grab my other daughter who was in the store next door still shopping. She had a 4:15 appt. We ended up getting back to find my daughter was done, and she was standing there almost in tears. We had got the supercut and she said Fatima soaked her hair with water before cutting it. My daughter had asked for curtain bangs, and the stylist told her she didn't know how to do those and that she didn't like cutting hair like hers that was super straight and fine. However, she continued to cut it. She wouldn't blow dry it to make sure it was even or looked decent. It was horrible. It was like she didn't try, and it took me bringing her to another stylist elsewhere to fix it. That stylist even said that Fatima needs serious training because it looked like a toddler took scissors to her hair. When we got in there with my other daughter, Fatima was smirking at us and throwing her tools and stuff in a plastic bin loudly, and being very rude taking her time sweeping. I ended up saying to forget my brows because they closed at 5 pm and we were still waiting to be acknowledged for my other daughters haircut. I was about to pay and leave and the other stylist there Margo, did my other daughters hair. She did a phenomenal job. She got curtain bangs and she went the extra mile to show her how to style it. Fatima's customer service, attitude, unprofessionalism, and lack of skill and training is a hindrance and sore eye for this hair salon that is located in a prime shopping mall spot with many eyes on it. I have the pics of the haircut. What a water of $25