Great Clips

We asked for a flat top at Great Clips and instead got an extremely short buzz cut, not even close to a flat top. I had explained what we wanted for my son who was 11 and somewhere during the haircut the stylist asked my son about the number he wanted. She needed to consult me instead of a young child. He had school pictures that day and was devastated at how his hair looked. He looks completely bald! Unfortunately this isn't the first time great clips has butchered one of my kids hair cuts!

I got my haircut at the one on Holt Avenue in Bay View in Wisconsin. I am 51 years old with a sassy short hairstyle. I mentioned to the girl that I was gonna color my hair the Denim Blue color by Garnier. She burst out laughing and said, don't! You will lose your job. I think I will look beautiful and they can't fire me for blue hair. I am very offended! I don't know her name but she is older around my age with long black hair...

On August 11th I went into the Great Clips on Cornell Road in Portland OR.
Having been an hair dresser for over 25 years and having had my mother as my instructor, I KNOW how to cut hair. I am not Joe Blow off the street. So when I sit down I warn the person cutting my hair that I KNOW how I want my hair cut and I will tell you how to cut my hair.
Well I got this blonde lady there who has no business cutting hair. I specifically told her I wanted shoulder length with just the bottom 2 inches layered. My hair was to the bottom of my shoulder blades. I wanted a nice clean cut, no slithering or razor.
Well as I was telling her how to cut the layers I wanted she grabbed a chunk of my hair as she CHOPPED it off telling me "NO I am doing it my way". That is the exact same phrase the lady used who made me go into hair dressing used before she chopped my hair. I couldn't even jump out of the chair at that point or believe me I would have.
I am so pissed right now. My hair is CHOPPED. The layers are uneven, the front is longer than the back and in the back underneath it is only an inch long now. That is NOT a layer cut. The bottom should be longer than the top. I have a great big point now between the top and the bottom because of the horrible job she did. And she thinks shoulder length means CHIN length. It will be months before it is long enough for me to even get this chop job fixed. I truly HATE my hair right now.
I am requesting a FULL refund of the 28.00 dollars I paid.
I could have done a better job myself at home.

When you find someone who cuts your hair perfectly the way you want it, you certainly wouldn't want anyone else cutting it. Well I found that person at Great Clips, but I have been told by the Manager that I cannot make a request to have that person cut my hair. I checked in to a Great Clips and waited for the girl that I wanted. I even let people go in front of me so that I could get the girl I wanted to cut my hair. I was told that my name was removed from the list and I would not be getting my hair cut at Great Clips that day by the person I wanted because the barbers take turns with the customers. I found that very rude, since its my hair and I don't want just anyone cutting it since I have had very bad experiences with other barbers. I was told it was a policy and the Manager was so rude and condescending I finally just walked out. please change this policy

I went to Great Clips in Galt, Ca. I let the stylest know I wanted it trimmed and thinned, no layers. I wanted to keep the length and I don't want layers. Her name is Vivian. I asked her to thin and when I felt my hair in the back it felt really short, the top was chopped off! It was very uneven and very textured. I asked her what happened to my hair and she said I wanted in thin. I said I told you I wanted it kept long, no layers and everyone I have asked to thin always thinned from the bottom. She offered no help to fix it. I felt very shocked and overwhelmed. I don't even no why I stood there and paid for it. I think I was in shock and didn't want to cry in the store with all of the customers watching me. I got to my car and broke down crying. I did have to go to another salon to have my hair fixed. My hair is now above my shoulders in order to fix the terrible mess Vivian did to me. I do want a refund for my haircut. Who can help with this?

I have been a loyal Great Clips client for years. My main store is Coleman crossing in Marysville Ohio. I have been sore about this for weeks now and just decided to write. I went in un preassigned on this particular day. There were 4 in front in me and two stylist. I sat there through one then the second was called. No one there. So they took the next one. Then my turn and the lady called the name that wasn't there and she had arrived. Instead of moving her to the bottom they took her In front on me. She explained she had signed in but went shopping and was late getting back. When I questioned this I was basically told tuff crap, she signed in, went shopping and is now here. Clearly I was upset and voiced my complaint. I was then greeted with a smart [censor] response "well sorry, have a nice day" in a very sarcastic tone. I haven't been back since and I'm still very upset. I don't recall the lady's name but this policy seems rather rude to those who have waited their turn. In addition to a sarcastic attitude and embarrassment in front of several others waiting.

I resently moved to Calgary so I brought my son to one of the local Great Clips today. The stylist asked me how I want his hair done. I just told her to trim it a bit shorter, but kept the same style. None of the stylists I visited before have problems with such simple request, but my son's hair ended up with a terrible new look and his hair was not evenly trimmed on both sides. I'm definitely not going back.

today 7/24/17 went to great clips in Dixon, Illinois to get a haircut Chad cut my hair he reeked so bad of tobacco I can still smell it and its been 2 hours he couldn't have showered or put on clean clothes he will never cut my hair again I'm sure I'm not the only one that has experienced this problem with Chad anyone with breathing problems or allergies would have a problem breathing he reeked that bad hes working in a public place should not be allowed to smell that bad not trying to get him fired but he should be addressed about this problem I would think his co workers have a problem with his stinking like cigarettes also its not a smell he developed just that morning because I was there as soon as they opened and the smell was real strong probably I'm wasting my breathe because nothing will be done about this problem but if everyone quits going to him because of this he will not make any money so be it

I went to great clips in Dalton Ga on shugart rd To get my haircut the person I normally use was not there. My grandmother needed to leave and wanted to go ahead an pay for the cut. There was this tall women in the first chair and the girl checking me. we asked if it was ok to pay first with cash. The tall women turned around and with a hateful tone and go to hell look said no she has to stay here. I asked the girl that cut my hair who the manager was cause I was gonna inform her on the stylist behavior but she wasn't there and she proceeded to tell me that the asst manager was there and she pointed to the tall girl and said her name is melissa she could help you. how can you have a manager in a company like this and they be that unprofessional and rude to the customers. The lady that cut my hair did tell me it was policy about not paying before a cut which the asst manager should have said instead of being rude and hateful to us. Th

I worked at Great Clips in OKC. Each stylist is required to enter their information on ADP for direct deposit. I did this. My account number and routing number for my bank were entered correctly because I double checked it before selecting the submit button. I got a better job with benefits someplace else and never returned to Great Clips. Payday came on June 30 and my check was not direct deposited. I contacted the Franchisee. He passed it to the manager. The manager claimed to the franchisee that she called me numerous times. My count on calls was ONE. Numerous emails have been exchanged, people were contacted, and yet the buck is still passing around because this is almost August and I still have no paycheck from June. I requested on July 11 to have a paper check mailed to the address they have on file for me, but have received nothing. Not even an email to tell me that the check has been mailed. The stylists are not allowed to sit down during their shifts unless they clock out, they get 30 minutes for lunch when they work a full shift from open to close on weekends, and God forbid you should want to be comfortable. As a stylist, standing on our feet all day is very difficult, and when you have to look "professional", it is also uncomfortable. Having to wear dressy shoes and clothes is a redundant policy considering how much hair accumulates during a shift. If you don't push product, you're not a good employee. I refuse to push product I don't like. I may have to use it in the salon but I don't have to sell it if I don't like it, and I won't be forced to do so. Our tips that are captured from credit card sales to customers are routed to a debit card, and we are taxed on them when we get our checks. THEN we have to pay taxes on our tips AGAIN when we file our income taxes. I will never again work for Great Clips and I feel sorry for anyone who thinks it's the ticket to their success.

I went to take my mother for a haircut and when it was our turn another customer was called that should have been served after us When I asked why we were not called first two of the working lady's had to discuss first why they were doing itThe explanation was that it wouldn't take long and that we would be next I told the lady that it was wrong for us having to wait since we were waiting for awhile already. I guess the other customer was more important than us I made me feel like we were singled out.I would never go or recommend Great Clips again This was so sad since my mother is handicapped due to Dementia and other medical issues and does not understand why she was treated that way. Worst customer service ever.

This company does not care about what happens at the various franchisers. I had a bad experience at a location- called customer service and was basically told that I am on my own- they will contact the owner even though I mentioned that I contacted the salon already. NO CUSTOMER SERVICE- SHOULD NOT BOTHER ANSWERING THE TELEPHONE.

I just noticed that the same company owns Sports Clips- a year ago my son got a fungal infection after a haircut at a sports clips location. I wrote to the company about this. I did not receive a response from anyone with regards to this experience either. I voted with my feet and never took my son to a sports clips again. I will do the same with regards to Great clips as well, now that I know it is the same franchise group

Went to the Mankato MN Raintree location (where I've been a customer for over a decade) and received the worst service I have ever experienced from any company in my 55 years. All three services took a total of 9 minutes, the beard line was about three inches too high on my neck (and was crooked!), which could have been avoided by her (Kim) asking me ahead of time, which is usually customary (?). I knew 45 seconds into it that she either had hot date or was "on her way to a fire?" After calling the manager, I was told that "Kim" was only there for another week, so her brain/manners obviously quit before the rest of her body did! It makes me so furious, I will probably post a complaint on the BBB website. I sincerely hope that Kim quit to start a career in an industry for which she is more suited...like making fries at McDonalds? Absolutely atrocious!

This incident I witnessed on 07/02/2017 at Dallas location 5500 Greenville Ave #502, Dallas, TX 75206.
I had a terrible experience with two people working here(Both are ladies, one with a pink short hair). They are very rude and unnecessarily pass provocative comments, I am not sure if it's due to racism. Being a customer one needs to treat them with dignity. Worst ever experience I had with Great clips!

I went to your location at 19231 N. Dale Mabry Hwy, Lutz Fl 33549. I took the $ 5.00 coupon on my phone. So did my grandson. We have been going to this location for over 10 years. The owner refused our coupons. Says she only takes the ones that come out in a flyer. I'm not one bit happy. She cost me
$ 10.00. I will find a different salon for our next hair cuts and it won't be a Great Clips. I try to support our local business' and this location is only 4 miles from my home, but I will not go there again. Sorry

I felt so uncomfortable when I took my boyfriend to get his hair cut after the employee finish cutting his hair the employee start giving my boyfriend a message I told him my boyfriend came in a hair cut not for you to put your hands all over him, the employee said that he gives all his customers a message, I was so mad and I didn't even get the employees name but he was working on Sunday morning June 25th 2017 its a new store that just opened on lemon ave in Dallas, tx 75219, the employee was a Hispanic around in his forties and around 5' 8 tall short hair no facial hair, can you please stop him from doing that .thanks you can reach me at [protected] my name is Ramon Hernandez

Have been going to Great Clips for a couple of years to get a regular style and shampoo - the price has always been $19.00. Today 6/24/17 at 4:07 p.m. went to Great Clips, McIntyre Square, Pittsburgh, Pa and had my hair done by Dawn. I was charged $35.00. I am 74 years old and as previously mentioned have gone to a number of different Great Clips and always paid $19.00 even at this same shop. I am definitely not a happy customer. I want my money back as I believe I was overcharged. My ticket No. 549635.

11-06-2017

Steels Ave & Thompson Rd

I went with my kids today to get a hair cut but unfortunately when I went home my wife was shocked with the quality of hair cut of my little son.

Please see the pictures the poor quality of the hair cut around the
sideburns as well as the small cut on the boy's face!

Do I need to check the hair cut quality before I leave the shop every time?

I went for hair cut to oak ridge on may 10th . there was a promotion for $7.99. i got my haircut done and i paid $9.2 including tax by my visa card. i have received the bank statement which shows that i have charged for $22.44. i called customer service and the owner left me a message i called him back two times on June 1st and talked to him he was supposed to resolve the problem and call me back but i have not received any call from him . my phone number is [protected].
i would be grateful if you follow my case
Nader Abrishamkar
Thanks

Today June 3, 20017, I went into your salon at Freedom Square in Naples, FL to have my hair trimmed into LONG layers. Before the cut my hair was down my back between my shoulder blades. Now it is shoulder length and the hair on top of my head is only 3 inches long.

There is no was to resolve this issue, you can't glue it back. My suggestion is send your stylists to a math class specializing in lengths.