Great Clips

This is a horribly chopped cut. The layers are not blended and have single strands jutting out that are so uneven. I asked for 1/4" off of shoulder length/layered hair and I ended up with this. There's a thin fringe around the nape of my neck, similar to a mullet. The rest of my hair is 2 inches long. I clearly stated that I wanted 1/4" taken off . My length is now the thin mullet fringe and the rest is up to my ears. Brooke in Tempe, AZ (Mill and Southern location) gave me this lopsided cut and did not listen to my request AT ALL. At one point, I looked into my lap and there were chopped pieces of up to 1.5". I asked her what she had done and she said she was trying a new layering technique. Trying a new technique? Absurd. I did not ask for a new technique, I asked for a 1/4" trim. I was very clear with her. She did what SHE wanted to, as far as my hair is concerned. She has no idea what customer service is all about.
I am seeking a refund, at least. It's going to be a miserable few weeks waiting for this debacle to grow out.

I visited Great Clips in Tempe, AZ. This is the Mill and Southern location. I asked Brook for 1/4" off of my layers. She looked at the notes from a prior visit and noted that I usually get 1/2" removed. I said, "Not this time. I only want 1/4" off and just a minor lift to my layers." She asked about the length, which was shoulder length, and I told her to leave it alone. She started, then I looked in my lap and 1.5" clumps of hair were sitting in my lap. I asked her what she was doing and she said, "I'm trying a new layering technique." Well, I did NOT ask for a new technique. I asked for 1/4 of an inch to be trimmed. I have a thin fringe around the nape of my neck that looks like a mullet. The rest of the layers are approximately 2" long and one side is longer than the other. Also, there are loose strands that jut out and were not cut in this horrible process. The cut is choppy and not blended. Brook did not do anything that I asked and did what she wanted to my hair. This mess on my head is embarrassing and I have to live with it, she does not.
This happened on 9/15/15 and I am requesting a refund, at the very least. Brook should not be allowed to be in customer service, as she doesn't know what that means. As you look at this picture, remember that the length was shoulder length and is now up to my ears.