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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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M
10:01 am EDT

Google word choice

Can you guys please think of other words to use for your repeated buttons? For example the word 'Done' is used WAY too many times and any d word letters in english seem to automatically insults dads. I've renamed my entire family because of it. You may not be from the generation with terrible slang, but words like 'download' and 'hardrive' all get made fun of and insinuated at. It seems easy to replace all these words with synonyms and be mature about it all. Perhaps you can invent programs where people can choose their own vocab and icons because the music note icon is also machismo as well as the cell phone icon.
Please hire women and consult with them.

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W
1:51 pm EDT

Google reactivate google account

My account was comprised and deactivated 4 months. I have been trying for the entire 4 months to get this issue resolved, without any success at all. I have spoken to 5 different individuals, at different times, including today. I have submitted required documents, but the answer I get is that someone will contact me in 48 hours, well that never happened as yet. why cant this issue be resolved. This is very poor business practice for a wide and well know company . Can you please help me resolve this issue without further delay? My email address is [protected]@gmail.com, My main email address is [protected]@outloook.com

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X
9:07 pm EDT

Google pos wd sv google *yo g.co/helpay# mc gbr [protected]

Why does Google charges Php 999 on my debit card and it happened two times this month of July 2019. I want my money back it cost 2, 000 pesos. I don't remember I take purchase in google that will cost too big and i'm not purchasing on google. Would please respond immediately with my complaint because it is not right to charge a fee without any notice and please pay me back for what google get in my debit card that cost too big, Php 2, 000.

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S
Seina Peñaflorida
, US
Aug 23, 2019 11:21 am EDT

Hi Xenia,

have they settled your concerns/complaint?
I'm also dealing with that same problem.

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P
12:00 am EDT

Google google luca ulzi g.co/hellpay ca

I have never spent $9.98 on any Google product. This appeared out of nowhere before Google reported a security alert for an unauthorized user. My password was changed and for some reason, I am not able to reset my password since then, so I really do not know what is going on. They accessed my bank card and made the charge. I called my bank to investigate and reverse the charge and had to get a new Debit Card for my account which will take 10 days to arrive. Very upset with all the inconvenience.

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11:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google g suite

[protected]@gmail.com
[protected]@gmail.com

On June 28th, 2019, I signed up for the 14-day G Suite trial. A few days later, I felt that the domain I had originally requested was not up to par, so I went ahead and canceled out of the trial with the hopes to return soon with a better domain name to set my business up by. Well, it's now been a month and I still have received back my $12 for the trial cancellation. Nor am I able to log-in into any Google-base webpage to determine what was my "Project ID" or "Billing Number" or something. And I need that information to forward a request to Google to respond. This is ridiculous that a multi-billion dollar company can't produce a user-friendly way to request a refund?!? And it's just for $12?!? It's not like I have billions or even millions at the moment where $12 is of little significance.

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M
4:45 pm EDT

Google unauthorized money taken from my debit card

On July 20, 2019 this website took $69.99 out of my account & I never use this website and would like for you to return my money, I would like to be contacted on my email as soon as possible or notified that this issue is being look at and possibly being resolve and my money is being returned, My email address [protected]@outlook.com hopefully this issue is settled soon and I want have to take legal action. My bank tried making contact with them but there wasn't any response please help me on this issue .

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Update by Marcoo
Jul 30, 2019 5:51 pm EDT

How is this situation going to be handled, I haven't gotten any response from google yet

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D
3:52 pm EDT

Google multiple calls - repeated in one day - to update google account

There are repeated attempts sby some fools connecgted with Google in some manner to 'update' my google account. I did update on purpose about a month ago, but I still get these D*** calls.
2 times today - once this morning and again about 2:37 PM CDT
Google has gone to hell in a hand basket - or at least in hiring folks who are great at annoying customers.
I continue to look for ways to work around Google whenever possible.

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A
1:40 pm EDT

Google google game king mountain keep getting bills for a game I don't have

07/24/2019
WITHDRAWAL / POS 0724 0425 710562 GOOGLE *King Mountain ViewCA
-$2.99
$90.79
07/24/2019
WITHDRAWAL / POS 0724 0423 710547 GOOGLE *King Mountain ViewCA
-$1.99
07/22/2019
WITHDRAWAL / POS 0721 0224 616225 GOOGLE *King Mountain ViewCA
-$2.99
$693.82
07/22/2019
WITHDRAWAL / POS 0721 0220 616210 GOOGLE *King Mountain ViewCA
-$1.99
$696.81
07/22/2019
WITHDRAWAL / POS 0721 0205 615866 GOOGLE *King Mountain ViewCA
-$1.99
$698.80
07/22/2019
WITHDRAWAL / POS 0721 0201 615829 GOOGLE *King Mountain ViewCA

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S
11:46 am EDT

Google unauthorized credit card charges

google has been taking fees out of my checking account per a debit card in various amounts each month. The charges range from a couple of dollars to about 200.00They all have this # on them Google ADS 85413cc@ google.comca These are unauthorized charges on my account and I am reporting this to my bank, Stop these charges immediately and it would be nice if google refunded my money.

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B
2:20 pm EDT

Google google supercell mountain view

Hello, my name is Brandy Redd. On 7/18/19 around 9:30pm a charge was shown as pending on my bank account in the amount of $1.99, in which I did not purchase anything on Google for that charge to show up. Then there's today, 7/19/19, I now have 3 pending charges waiting to come out of my account in the amounts of $1.99, $4.99 and $1.99. These charges are fraudulent and I am demanding an explanation on this. I did not authorize anyone to use my card and as a matter of fact, the 2 cards that were linked on my Google account were so out of date that how someone is using my current card, I have no idea. I want a refund of my money in the total amount of each transaction that has occurred without my authorization. And the total amount, so far, is $10.96. If this does not get resolved, and I continue to have charges trying to come out of my account I will take this a step forward to my local police department. I have already notified my bank of these fraudulent charges and they are currently investigating the situation as well. I will be waiting on a reply. Thank you!

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A
9:28 am EDT

Google igg mobile game

Google igg mobile game got unauthorised transaction through my credit card in 07/07/2019 amount - 8000.00 rupees. I not get any type of otp and massage. Please refund my deducted money. They deducted money in 4 steps first charge 1599.00 rupees then 1599 rupees, then 3999 rupees then 799 rupees. Resloved my problem otherwise I done a file in consumer forum. I attached a statement of details of my deducted amount by google igg mobile game.

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J
1:14 am EDT

Google false reporting of marijuana dispensary at my home/office

My name, John H Weed and e-mail address of [protected]@aol.com has apparently been misread by Google as a Marijuana Dispensary. I am getting telephone calls at all hours asking to purchase Marijuana. An on-line search for Marijuana in the City of Fremont will confirm my problem.

John H Weed
43255 Mission Boulevard
Fremont, CA [protected]
[protected] cell
[protected]@aol.com

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A
7:20 am EDT

Google account

Google Account
Email Address: ux.smart.[protected]@gmail.com
Email Address: ux.smarty.[protected]@gmail.com

Dear Google Team Owner-Able
These account his my account some unknown person hack my account and change it the password and I cannot access to this account google owner-able please notice my this request and I explain to you my 2 google account has been hack and I cannot access to these google account try to understand my situation and full remove it my google account information and remove it to all searching.

My request excepted and remove my google account I give us you to my email address and I give us you my name and my father name and I give us you to my date of birth then I hope you better understand what I am saying to all of you thank you to read us my this request.

Does it immediately remove this google account?

Google Account 1
Email: ux.smart.[protected]@gmail.com

Google Account 2
Email: ux.smarty.[protected]@gmail.com

First Name: Abdul Rahman
Last Name: Mansoor Raza
Father Name: Mansoor Raza
Date of Birth: 06/3/1985

Thank You

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G
3:25 pm EDT

Google supercell

I had just received a new credit card a week prior, I had not even used the card yet and these purchases pop up, which I have no idea of what they are, plus there are no young children in the household, The dates are 6/25/2016 $4.99 6/24/2019 .99 06/24/2019 $4.97 06/24/2019 $1.99 06/24/2019 $4.99 06/24/2019 $15.00. I contacted my Dearborn Financial credit union is where I do all my banking and you told them the purchases they were legit which they were not. I would greatly appreciate if you would refund the money to my account or mail me a check

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R
10:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google help me to get refund of invalid and fraud transactions held in my account

Dear Sir/Ma'am,

Help me to get refund of invalid and fraud transactions held in my account from my debit card no- [protected] at Sri Ganga nagar, Rajasthan, India. Amount Rs.-22136/- is debited from the month November2018 to July2019 which is not made by me. Amount was debited in favor of Google services.
Please do the needful in this matter.
Regards
Yours
Sumitra devi
A/c no- [protected]

4-Jul-19 Transfer Debit VISA POS TXN AT US/GOOGLE *Voyage Photo [protected] 1023.6
1-Jul-19 Transfer Debit VISA POS TXN AT US/GOOGLE *RaTklm [protected] 1013.36
22-Jun-19 Transfer Debit VISA POS TXN AT US/GOOGLE *Renderwison LT855-836-3 736.99
18-Jun-19 Transfer Debit VISA POS TXN AT US/GOOGLE *POZTech [protected] 972.42
17-Jun-19 Transfer Debit VISA POS TXN AT US/GOOGLE *POZTech [protected] 1013.36
4-Jun-19 Transfer Debit VISA POS TXN AT US/GOOGLE *Voyage Photo [protected] 1023.6
19-May-19 Transfer Debit VISA POS TXN AT US/GOOGLE *Gameguru g.co/help 1074.78
18-May-19 Transfer Debit VISA POS TXN AT US/GOOGLE *POZTech [protected] 972.42
14-May-19 Transfer Debit VISA POS TXN AT US/GOOGLE *POZTech [protected] 1013.36
13-May-19 Transfer Debit VISA POS TXN AT US/GOOGLE *Gameguru g.co/help 1074.78
10-May-19 Transfer Debit VISA POS TXN AT US/GOOGLE *SERVICES g.co/help 1.02
4-May-19 Transfer Debit VISA POS TXN AT US/GOOGLE *Voyage Photo [protected] 1023.6
30-Apr-19 Transfer Debit VISA POS TXN AT US/GOOGLE *RaTklm [protected] 1013.36
23-Apr-19 Transfer Debit VISA POS TXN AT US/GOOGLE *Renderwison LT855-836-3 736.99
18-Apr-19 Transfer Debit VISA POS TXN AT US/GOOGLE *POZTech [protected] 972.42
16-Apr-19 Transfer Debit VISA POS TXN AT US/GOOGLE *SERVICES [protected] 1.02
14-Apr-19 Transfer Debit VISA POS TXN AT US/GOOGLE *POZTech [protected] 1013.36
5-Apr-19 Transfer Debit VISA POS TXN AT US/GOOGLE *Voyage Photo [protected] 1023.6
4-Apr-19 Transfer Debit VISA POS TXN AT US/GOOGLE *Baloota Apps [protected] 1740.12
2-Apr-19 Transfer Debit VISA POS TXN AT US/GOOGLE *SERVICES [protected] 1.02
31-Mar-19 Transfer Debit VISA POS TXN AT US/GOOGLE *RaTklm [protected] 1013.36
28-Mar-19 Transfer Debit VISA POS TXN AT US/GOOGLE *SERVICES [protected] 1.02
19-Mar-19 Transfer Debit VISA POS TXN AT US/GOOGLE *POZTech [protected] 972.42
16-Mar-19 Transfer Debit VISA POS TXN AT US/GOOGLE *SERVICES [protected] 1.02
16-Mar-19 Transfer Debit VISA POS TXN AT US/GOOGLE *YouTubePremiumg.co/help 20.47
15-Mar-19 Transfer Debit VISA POS TXN AT US/GOOGLE *POZTech [protected] 1013.36
12-Mar-19 Transfer Debit VISA POS TXN AT US/GOOGLE *SERVICES [protected] 1.02
1-Mar-19 Transfer Debit VISA POS TXN AT US/GOOGLE *RaTklm [protected] 1013.36
19-Feb-19 Transfer Debit VISA POS TXN AT US/GOOGLE *California [protected] 601.87
31-Jan-19 Transfer Debit VISA POS TXN AT US/GOOGLE *SERVICES [protected] 1.02
19-Jan-19 Transfer Debit VISA POS TXN AT US/GOOGLE *SERVICES [protected] 1.02
16-Nov-18 Transfer Debit VISA POS TXN AT US/GOOGLE *SERVICES g.co/help 51.18
22136
Contact Person
Ranjeet Kumar
[protected]

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A
1:52 pm EDT

Google google glu charges

I have been charged 7 time's in one day for something I do not have nor use, not to mention, I was informed they charged me last week too! I have no way to dispute these charges through Google Play so now I have to go through the fraud department, cancelling my card and waiting 10 days for a new card! This is beyond ridiculous!😠 I'm one angry consumer at this point!

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S
1:53 am EDT

Google unauthorized debit transaction

Hello, I've checked my debit card, and saw this transaction

July 3, 2019 POS W/D SV GOOGLE *Thg.co/helppay# MC GBR [protected]

I didnt recall buying anything from google play, I would like to refund the money taken from my debit card with the total of 2, 650 pesos, as soon as possible, as I need it to complete the payment for my hospital bill. Thank you.

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9:56 pm EDT

Google application installation

The following message came to my registered mobile number
Your A/c 629517 is debited with Rs 69.00 on 01-07-2019 17:02:04 at PUR/GOOGLE *LivU/g.co/helppay.Call 18605005555 for dispute
I haven't even download such app but the amount had been debited, without my knowledge how can a transaction may happen, i doubt it would be a scam, kindly resolve this

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6:23 pm EDT

Google charges to my debit card

On the 27th of each month my debt card is charged $9.99 beginning in April 2019.

The charge is showing on my statement as "*YouTube Music Mountain View 062705474941 64923881."

I do not rememver authorizing any transactions and would also like to cease transactions in the future.

My name is Callie Buck. My e-mail is [protected]@u.paciic.edu and my telephone number is [protected].

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12:24 am EDT

Google unauthorized credit card charges

I checked my bank account and found that I have an Unauthorized Charges for Php 260.00. It says "OS W/D SV GOOGLE *Cy g.co/helppay# MC GBR 918061614714". I did not made an in-app purchase or anything with my account in google. Please fix these. This is not the first time. These are the times that it got deducted from my account:
1. May 27, 2019 - POS W/D SV GOOGLE *Cy g.co/helppay# MC GBR 914774748250 - Php 185
2. May 20, 2019 - POS W/D SV GOOGLE *Zi g.co/helppay# MC GBR 913974749274 - Php 15.00
3. June 3, 2019 - POS W/D SV GOOGLE *Yo g.co/helppay# MC GBR 915162629961 - Php 49.00
4. June 10, 2019 - POS W/D SV GOOGLE *Yo g.co/helppay# MC GBR 916049490089 - Php 19.00
5. July 1, 2019 - POS W/D SV GOOGLE *Yo g.co/helppay# MC GBR 918065656612 - Php 19.00
6. July 1, 2019 - POS W/D SV GOOGLE *Cy g.co/helppay# MC GBR 918061614714 - Php 260.00

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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