Google
reviews and complaints

On June 28th, 2021, I went to look at my debit card/bank balance (Bank of America). To my complete shock, I found that my account had .17 cents left in it. I had a little over 1, 000.00. I seen and counted over 315 charges for 5$ each, all from "GOOGLE *Google Play, g.co/helppay#, California".

I immediately called Bank of America and they connected me to the fraud department, but stated they were not 100% sure they would be able to refund my money. They stated someone had ran my card, one 5$ charge after another and EVERY charge was from GOOGLE, until my account was completely drained.

My bank advised me to call Google and I could get my money back faster. Well, that did absolutely no good! Google does not have a working phone number and I submitted a request online, GOOGLE's response was, "call your bank"? Disgusting. GOOGLE cannot refund my money? This is fraud! They don't care. My bank did end up refunding me, after 2 months! Glad I didn't starve to death or something...like GOOGLE WOULD CARE! [protected]@gmail.com

These charges appeared on my card, I don't
use games on my phone. These charges are
Fraudulent. Your help would be greatly appreciated to correct this situation.

Google*IGG MobileGame $1.99 (17x) =$84 on 9/8/21
Google*IGG MobileGame $4.99 (2x) =$9.98 on 9/8/21

I keep getting a 399.99 dollar charge on my credit card that i did not authorize. I reported the fraud to my credit card company and they issued a new card with a new card number and i continue to get notifications multiple times a day saying that google is trying to charge my card $399.99. I have no idea what this charge is from. I have checked everything and i have not subscribed or bought anything from google other than my email account.

GOOGLE *VPN MOUNTAIN VIEW CA %% Card 15 #[protected]
-$9.56

I have had this three months in a row - before I cancel the card I would like this cancelled!

How do I get this cancelled?

[protected]@verizon.net

Please advise
Shari Geller

I have a active balance of 27 dollars on my google play account, when i try to access the balance it give some warning that says i can only use in U.S.A, I live in Texas, I have not been outside the U.S. I checked the setting and it shows U.S.A, Try to get someone on the phone, they will not answer, I dont know what their issue is but I can not contact them

august 11 2021 i had 412 individul charges of 5 dollars made from google play
i had just received my money on bankof america edd card few days prior after waiting literetly months.I went to atm to withdrawl money for daughter school clothes etc and my receipt read 790 dollars when just a few hours prior i checked balane on app and had close to 3000.i began to cry not knowing what could of happened, not able to see all the charges on app i pulled up account on computer while calling bofa and we counted 412 charges of the 5 from google play. i put in a claim with google since your not able to speak to a live person all had to be done online, so how am i to ask for a refund for the charges when they want email address of where the charges happened, i never made the charges dont have googlr play account, but tried my very hardest to explain.well today i recived email from google that they are noy refunding any of the mneyas they sae no fraud .this is theft im being bullied by a multi milllion dollar company who knows where these charges were made and refuse to help us, i believe google is behind all these charges benefiting from us i agree to a lawsuit we cant let them get away with this .im depressed and disgusted how they allowed this, im hoping bank pays for the charges or im not able to pay my rent, shame on you google,

I keep getting billed $4.99 from googlemusic you tube by g.co/helppay#GBR I don't know what this is but I don't want it. Cancel this or is this a scam. I have been dealing with my credit card company and they keep assuring me that this transaction will not go through. But each month on the 20th I keep getting billed for the same amount by g.co/helpoay#GBR. This is getting absurd

On July 17, google pay request and received funds from my Verizon account for a subscription.

The subscription was subsequently cancelled. I contacted lingo deer requested a refund. Lingo deer complied and indicated funds would be returned. I waited and contacted lingo deer again. Lingo deer stated the subscription was cancelled and that google pay is holding my refund.

I've contacted google pay multiple times requesting the return of my money and google pay states "they don't have my money."

I contacted Verizon and am provided with the transaction id and authorization code of google pay requested and receiving these funds. Verizon has no record of the google pay cancelling this request or the funds being returned.

I am requesting contact with a person to resolve this matter and return my money.

I have three google listings, for my three separate companies. Every day we have to change the opening times because Google keeps changing them.

Can you please leave my listings alone or explain to me why you feel the need to change them.

You are massively causing a negative impact on my business and I've had enough now this is completely unacceptable and my customers are very unhappy which will lead to bad reviews, I cannot afford for that to happen.

I recently used the Google App on my phone to book a hotel reservation in the Mespil Hotel Dublin. I inserted Mespil Hotel into the Google search box. A website appeared as follows https://mespilhotel.guestreservations.com. I was mislead into thinking that this was the hotel website. I was scammed for €179.07 when the room was advertised as selling at €132.00. There was obviously small print advising of extra taxes and charges that were well hidden

I tried to cancel the reservation but it was virtually impossible. The reservation email they sent me did not have no reply in the address. When I tried to email them it bounced back immediately. I finally discovered how to cancel only to realise that the cancellation policy did not apply in my case as cancellations had to be made 48 hours before date of arrival and I was booking for the next day. My main issue is the misleading name of the website. It should not be allowed. I have deleted my Google App in protest and will use Safari

A charge made to my account by Google Rita Neman California. First for .99 and the next for 389.99. These were not made by me or anyone I know. I don't have an android phone.

was at work when I noticed a 399.99 charge at 2 am from GOOGLE *AmaZpay on the 18th I was charged for a dollar that went through so i had to call my bank and cancel my card ?

Hi My Nokia 800 tough Phone which is loaded with the usually very helpful google assistant is no longer allowing me to make calls. its just says " sorry I can no longer do this anymore" can we please fix this? it is such a step backwards.
It uses the Kaios software, and this feature used to work on my old phones.
is this going to be a permanent feature now?

Thank you

On the night of August 17, 2021 my bank made me aware of two suspicious transactions worth 50 and 100 euros (Rs. 4473.8 and Rs. 8947.7) made using my debit card. With all the details available to me, I figured out it was an unauthorized charge by Google ads while I never had a Google ad account before. I never gave anyone password to any of my Google account or access to any of my devices. I had 2-Factor Authentication activated on my Google account and I was never prompted by Google for a login. There are only two devices I ever logged onto that Google account and both the devices were present with me.

I later found out that the scammer had created a filter on my mail to move all the Google emails to trash, and I kept wondering how they still had access to my account despite changing password and revoking access from the logged in devices.

I was lucky for my bank's prompt actions they blocked my card immediately and made my statements available, so I cancelled the Google ad account and requested the refund. I've been promised a refund by August 24, 2021 and also made a complaint but there hasn't been much updates from Google apart from automated mails.

I'm also worried about losing a huge chunk of money to Euro and Rupees conversion in my final refund.

I had woken up to an attempted $399.99 charge "GOOGLE *Amazpay" at 3 in the morning and saw that the same card attempted to be used was charged for $0.99 a couple days earlier. It would be nice to know exactly how my credit card information was stolen because I do not give it out to people and I want to prevent further fraudulent charges like this.

Please refund my money regarding the pos w/d sv gooogle i don't have about that please refund

RITA NEMAN = THEIF! This morning I was woken up by a call on my day off from my bank claiming a charge that was made at 3 am that morning that looked to be suspicious and asked me if it was fraudulent. The charge was $389.99 from Google* Rita Neman. I had noticed there was another charge for $0.99 made 3 days earlier from the same person, Rita Neman who fraudulently made a purchase through Google Support in which I was going to call my bank later that same morning to report the fraud. I told my bank the charges that were made were in fact fraudulent and they said they will make a claim with VISA to credit my account. However, they ended up having to close my VISA card and I will be waiting to have another one sent to me in 7 - 10 business days. I hope they catch this Rita Neman person and she goes to jail for fraud. If it wasn't her, then I hope the person(s) responsible spend many years behind bars since having to deal with this sucked up an hour out of my day. Doing a quick Google search of Rita Neman, I have discovered a few others have had their credit cards fraudulently used by the same person for the same amount. I have now removed any and all credit cards from my Gmail account and everything Google including a link to my PayPal account. I will only use an autopay features through my utility companies who clearly have much better cyber protection than Google does. I honestly hate Google and hope they go the way Yahoo did in the early 2000s, however, I have to admit, Android is a much better smartphone os than Apple's so I am stuck with Google until they are either bought out by someone else or something better is developed.

Non authorized charge of $389.99 on my account. Not sure why there needs to be 350 characters but I'll copy and paste.

Non authorized charge of $389.99 on my account. Non authorized charge of $389.99 on my account. Non authorized charge of $389.99 on my account. Non authorized charge of $389.99 on my account. Non authorized charge of $389.99 on my account.

I will like Google to refund me $24.99 that was debited from bank account on 08/18/2021. No more future charges to be debited. Google don't have a phone number for Customer Service to file a complaint. This might have been the 3rd time. I did agree for this service; but I am not sure what Google Utube is provided. This doesn't work for me. Please help me to get my money nack.

This morning there was a charge of $389.99..."payee" was Google Rita Neman. Charge has been disputed through my bank...my understanding is that the play store causes many problems for the banks. I am. It happy.

I am not sure why you need 350 characters to see this post. A complaint should be addressed when one is articulate enough to explain everything in less than 300 words.