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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T
2:48 pm EDT

Google Unauthorized debit card charge on 8/16/21

There was a debit card charge of $1.06 that posted to my bank on 8/16/21 with a description of "GOOGLE Rita Neman G.CO HELPPAY#CA".
I did not authorize this charge, and I realize it's a very small amount, but it is a charge that I did not authorize. I don't even know how this site got my card number and name.
I will be keeping an eye on my account and notify my bank.

Please look into and get back to me.

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11:01 pm EDT

Google My email is [protected]@gmail.com and I forget the password of my mail

sir
my phone no is [protected]. And my email [protected]@GMAIL.COM PASSWORD HAS BEEN FORGOTTEN BY ME.KINDLY HELP FIND IT.
SINCERELY YOURS

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8:18 pm EDT

Google Stealing money from my cash app!

This company is charging my cash app for things I did not purchase. I recently logged into my cash app and noticed a charge for 5:50 upon further investigation I saw that it was from this company Blue by Google for a game. I personally do not play games nor do I purchase them on my phone. I am confused as to how this company can continue to steal money from people without their permission and do it legally. This needs to be addressed ASAP

Desired outcome: Stop them from taking my money!!

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12:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google YouTubeTV

On July 25, I received an email from YTTV that there was an issue with the credit card on file at Verizon which would interrupt my service if not fixed. They gave me three days of continued service, in order to give me time to fix it.

I immediately went on Verizon to update my credit card information and paid my bill on July 27. On July 28, YTTV cut off my service.

Here are the details of what transpired since:

Since YTTV does not have an 800 number to call, I had to go through a convoluted system of help screens that took over 30 minutes, before I found the screen that would require them to call me. At 5:30 PM, I received a phone call from Rice, a very nice, very polite lady who said that the money from Verizon to YTTV had not passed through yet. She could NOT just extend my TV service another three days in order to give the system the time to do so, as she had no capability to do so (a common theme to my problem). She said that she would check the next day for an update and gave me a reference number. She apologized and thanked me for my patience.

July 29: In the morning, I emailed Rice and gave her a copy of the paid receipt from Verizon, which was now two days old. I did not hear from her or anyone at YTTV.

At noon, I went through the process of getting someone to call me back. Rachel, another very nice, very polite lady, called me. She said that YTTV is still waiting for the payment from Verizon. She said that she has sent this request to a Specialist (another common theme to my problem). She confirmed that she received a screen shot of my payment to Verizon from July 27. She also apologized and thanked me for my patience in this matter.

After going down the rabbit hole of help screens (much faster this time), YTTV called me back and I spoke with Shimi at 6PM (another very nice, very polite lady). She said that the money still had not gone through, but she said that she could clearly see on her system that money was PENDING from Verizon to YTTV. I asked, again, why my service could not be turned on, especially since they now had two sets of proof that I indeed had paid for my service. She said that they did not have the ability to turn back on my service (theme). She said that she would elevate my issue to a Senior Account Specialist (theme). She apologized and thanked me for my patience (theme).

I gave her the idea that instead of three days when there is a problem with billing, that YTTV extend the service for seven days. I also asked her to have a supervisor telephone me so I could discuss my frustration of being a customer who has actually paid for a service but was not receiving it. I have never had a telephone call with a supervisor, another theme is that no person of authority has ever made a telephone call to me throughout the course of my ordeal.

July 30: No service. I emailed Rice at 9:12 AM to ask for an update. I got an email response instead from Rachel stating that their specialists are still handling my inquiry. But no specifics.

Several minutes later I got an email from Myk, a supervisor at YTTV. He again reiterated that he has reached out to specialists. He stated that they are investigating further and he will keep a close eye on it. He apologized for this issue. I responded by email stating that I wanted a telephone call (never received) and that I could not understand that since the payment was pending, why they couldn't "fake" their system in the short run to say that I paid until they got their act together between Verizon and YTTV. I also asked for some type of compensation/benefit for my troubles.

At 11:23 AM I emailed Myk asking for an update.

I went through the rabbit hole to get a call back from Dan at 11:50 AM (another very nice, very polite man). [By this time, I have missed numerous days of YTTV, including Olympics and MLB games. The NBA draft was that night and I was looking forward to seeing it.]. Dan said that the money still did not transfer. I told him that I thought this was a problem on their end and that it should NOT affect my service. He told me that he tagged this issue as a priority to the engineering team. I again asked for a supervisor to call me. He said one was not available at that time, but would have someone get back to me.

At 4:41, I emailed Myk again asking for an update. No response.

By the evening, still no service, no call back. So, I emailed Rice again to see if she could help at 5:17 PM.

July 31: No service. Myk sent me an email stating that he was out of the office. He checked with the engineers, forwarded my suggestions and said that they are still waiting to hear from Verizon. He also stated that he would look into my request for compensation when he got back.

By this time, I realized that until the payment went through from Verizon to YTTV, there was going to be no one at the company, front line or supervisor that would or could help me. Therefore, I slowed down my communication with them.

Aug 1: No service. I emailed for an update at 11:23 AM. No response.

Aug 2: No service. I received an email from Myk at 8:25 AM stating that they are still working with the Verizon experts about getting this concern fixed. He bumped the ticket up and will definitely update me as he gets more details. Still not a telephone call to discuss.

At 8:41 AM, a different supervisor, Stephen, emailed (not called) me. He stated that they do not have any feature to manually process payments on their end to override subscriptions that have been put on paused status. (WHAT?!?!). He also stated that he bumped up the ticket. (How many bump ups has this been so far?). More apologies. More thanking me for my patience.

At 10:40 AM, I went through the rabbit hole once more and received a call back from Marcus. He finally, at least, came up with a workaround where we could "cancel" my service through Verizon. Then, we could start a new direct payment service with YTTV. But, since I was not actually at my house but at a friend's house, it would not make sense to do this until I was at my home base. (Even though I was not home, I still could not watch YTTV on my iPhone or iPad). He put some notes in the system and said that someone could walk me through the steps when I was ready. He also said that they are still working on my issue with Verizon and hoped that the PENDING charge would be going through shortly. He apologized for the issue and thanked me for my patience. I think I told him that I was really out of patience, as I had not had any service in 6 days, when I made my payment 7 days earlier.

I emailed Stephen back at 12:43 PM asking if he was going to be the point person supervisor from here on out (taking over for Myk)? I also asked that he email me at the beginning of each day to give me a status update, so that I, the customer did not have to continue to ask for call backs or updates. I did not receive an immediate response to this email.

Aug 3: No service. At 9:28 AM, I emailed asking for an update.

At 11:57 AM, I received an email from Crohise (a third supervisor), telling me Myk was out of the office and would be back the next day. More apologies and patience thanking. He did say that they made another follow-up request on the issue but they had no update from their escalations team.

At 1:22 PM I emailed and asked when I could expect my next update. After all, we are on day 7 of no service. We are talking about a TV signal, not building a bridge across the Atlantic Ocean. No response.

Aug 4: No service.

At 8:43 AM I received an email from Stephen (supervisor #2), telling me that he still does not have any good news. They can't seem to figure out why the payment will not go through. He can't promise me a daily update, I would have to submit a daily ticket to "remind" them to communicate to me (you know, the ticket that has been bumped up several million times). Again, let's make the customer do more work for a problem that YTTV caused.

Aug 5: No service. No communication.

Aug 6: No service. At 10:18 AM I emailed YTTV to ask for an update.

At 12:56 I got a system generated email stating that my service is good to go. I checked my cell phone, and YTTV finally worked. As I still was not as my house, I could not check that connection, but the email did not distinguish one from the other, so I assumed that it was going to work as well.

After almost 10 DAYS!, I was back to having YTTV service.

At 3:29 PM I emailed Myk to discuss the extra compensation for my numerous telephone calls and emails as well as the overall trouble of missing YTTV for an extended time.

Aug 7: At 6:25 AM, I received an email from Myk. It was unusual. He stated that he did not have any updates yet (But I have my service?!?). He explains the issue again between the two companies (as if my problem is NOT fixed). He then goes over the solution that Marcus outlined for me days before (that is NOT needed since my problem is fixed). He also offers, as for extra compensation, to refund one month of YTTV.

Aug 8: I email Myk at 5:08 PM again reiterating that my YTTV works (by now I am home and it is working there as well). I thank him for his offer and make a counter offer (of about the same cost) of six months of the YTTV Sports Plus Package (to compensate for the missed numerous sports events over the outage), since I am not too confident about how the billing is going to go on their end. Plus, if they want to keep me as a customer after all of these issues (I have been researching FUBO TV), it would make sense (to them) to give me something that will tie me to YTTV for several months.

Aug 9: At 2:52 PM, I receive an email from a supervisor named MJ (4th supervisor), who is responding because Myk is not available. MJ again tells me that the team is working on my issue. MJ states that they do not have the ability for any credit and that I should call Verizon to get any compensation about the inconvenience on my part.

At 3:10 PM, I emailed back. I didn't swear. I didn't threaten. But I told MJ in no uncertain terms that I did not appreciate the email, the tone, the passing of the buck to Verizon and that I don't know why a fourth supervisor is getting involved this late in the proceedings. I stated that from here on out I only wanted to work with Myk, as he has been the one supervisor that has been consistent throughout what is now a 14-day ordeal.

Aug 10: At 3:05 PM, Ian (supervisor #5) emailed me to say that Myk is out of the office and he would pass on my message to him. He obviously didn't read the correspondence too carefully because he again says that they are working on my issue that I have with my billing.

I have given Myk several days to get back in the office.

Aug 13: At 6:37 AM I emailed to ask if Myk is back in the office yet.

Aug 14: At 2:23 AM Myk emailed me back and stated that since my account goes through Verizon, they could not credit me with any compensation, nor could they give me any other compensation for my troubles. He told me that I should call Verizon about this. YTTV set up the marketing idea with Verizon. They caused the problem, yet they are completely unwilling to do what is necessary to make the customer whole. So, another broken promise of getting some compensation from YTTV, as the company is either unwilling or unable to give back to the customer.

Desired outcome: I would like 6 months free Sports Plus Package, or, at minimum the one month free service I was promised.

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7:31 pm EDT

Google Charge to Credit Card

I have been using one of my credit cards a lot lately as I am in the process of moving from one state to another. Although I have been using this credit card a lot, I can recall all of the places that I have used it and upon inspecting the use of the credit card today I noticed that there is a random charge to my credit card from yesterday, 8/13, that I did not make for $70.00. The charge merely states, "Google* Services" and it charged $70.00 to my card. What is this charge?

Desired outcome: Take off the charge from the credit card

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4:39 am EDT

Google My email is [protected]@gmail.com and I forget the password of my mail

sir
my mobile number is [protected].and i could not be able to open my account on google with email address as mentioned above.you are requested to attend to my complaint
yours sincerely
urvashi

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1:52 pm EDT

Google ontopup.com

This service was top of the "ad" listings when I searched for a top-up for an 02 Phone. I purchased the topup which in itself was a poor decision. However, a month later I was again charged for a top-up I didn't knowingly request. When I contacted them, I was told that I had enrolled on an automatic service. At no point in the purchase did I check a box or give consent for further payments. It seems apparently that there is an opportunity to opt out revealed only by scrolling down the screen. This is at, very least, an unscrupulous practice and probably illegal.
Reading reviews of this company, I realise that I am only one of many many people taken in by what feel like a well designed "scam". I feel sure that I am also not alone in making google aware of this company's practices but they seem to be continuing them unhindered.

Desired outcome: I would like to see them removed from the list of permitted advertisers for using this dubious practice. If not then at least contacted to get them to cease using this outrageous tactic

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5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Gmail

My Trash is a Spam bucket since Oct 2019. I don't understand how this is working. I've done all your rules, with variations---they don't work. They're are still not working. All of the messages are from gmail.com. Why is that?
I get more Spam in my Trash then I get in Spam. Trash should be Private as in Inbox. Why does this occur? Why? Please help!

Desired outcome: To settle the problem or I have to end this long, long, long almost 15 years... relationship.

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6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Google pay fraud

Google is allowing outside charges against my bank account. Today (08/10/2021) I had a charge against my bank account from GOOGLE Pay. I issued a stop payment to my bank, canceled the credit card. BUT, Google has NO WAY (or not easy to establish) a way to contact them and address this issue. They hide behind a huge Bureaucracy.

Desired outcome: Google needs to establish a more efficient way to contact them to address their fraud issues. AT this point my conclusion is that GOOGLE doesn't care about frauds within thier organization.

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9:20 pm EDT

Google Google pay

Оплатила игру Roblox, деньги с банковской карты списали, в игру деньги не пришли, транзакция не прошла. Прошу вернуть средства.

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4:14 am EDT

Google Gmail account recovery

If there was a zero star rating, I would of chosen it.

About a month ago my Huawei P30 lite did an Android update. After the update, my sons games didn't want to work. So after a lot of research I found out that the games where no longer compatible with the latest Android version. The most common solution was to do a Roll back to the Previous version of Android. The only thing I did not know at the time was that a Roll back actually meant a whole new fresh installation and that my phone will be wiped. At the time I did not know that I needed my gmail password to set up the phone again. For more than 10 years I have been using the same 2 email accounts to recover a password. I used gmail to recover my Hotmail and Hotmail to recover gmail. Unfortunately I didnt know this and then my phone was locked. In the past, whenever I did a factory reset on any of my Android devices it was resetting the phone to its original factory state. Now, because of all the phone theft, google thought they where very clever and introduced a security measure. If you reset your phone, the only way to get back into it, is to use the last gmail account password that was linked to the device. So that was it, my phone was blocked. It costed me to take it to the local cellphone shop to get that rubbish removed. After sitting without my phone for 2 weeks, I got it back. But now I sit and I dont know what the 2 password are. I have tried contacting microsoft about it, but microsoft is completely useless! They want money to help me to get my account back. When I told them I wont pay for someone to make a few clicks, microsofts call centre agent came up with the lie and said that they cant help me and that I must recover my password with the forget password option. This I have tried over and over and over until I was blue in the face. Every time microsofts stupid bot told me that unfortunately I havent given them enough information to prove it my account. I told the [censored]s by microsoft that my hotmail account has been linked to my facebook profile for more than a decade and common sense dictates that if I was able to link it to my facebook profile, I should of had access to the hotmail account to be able to link it to my facebook account. BUT like all big companies, microsofts greed always wins and they are not interrested in helping people. I really wish there was alternatives to microsoft and google. These companies buy up everyones ideas and small tech companies and add it to their umbrella of GREED! They cant write their own software, so they buy up small companies. Then they automate everything because they are too cowardly to talk to the public. They can spy on everyone, like criminals in the night, but they have no backbones to listen to the people who are forced to use their software, because there is currently no alternatives. They have the whole world in a choke hold, forcing everyone to use their software, FULL OF SPYWARE, and no one can do anything to take them on, because of their billion dollar company status. YOU SUCK GOOGLE AND MICROSOFT!

I have also exhausted all the same options with trying to retrieve my gmail password, but was not able to. In more than a decade, when I migrated from one phone to another phone, I used the 2 accounts to retrieve the passwords and then linked them again to the new phones. You suck Google! Changing security features and then not making it public. I am sure a lot of people has lost accounts this way.

The main reason why I am so upset is because I have 4 children who I love very much and all of their birth videos and photo's was linked to my google picture account, which was linked to gmail. Everyone says upload your unreplaceable pictures to the cloud to keep them save. NOW MY IRREPLACEABLE PICTURE OF MY CHILDRENS LIVES IS LOST IN THE CLOUDS! Neither microsoft nor google is willing to help. GREED is the only fuel for them and I wont pay some [censored] to make a few clicks with his mouse to send me a link to reset my password.

Last year in November and December, both my wife and I lost our jobs. We where retrenched and I was home until middle May 2021. My wife is still at home and we are really struggling to get her a job. There is just no new jobs. We lost our car after making 3 years of payments. Our water was cut off by the municipality. My children had to eat maize meal porridge for 6 months. Now that I found a job and we are trying to recover from this massive knock in life, microsoft just wants to rip me off even more. I understand that it is not their fault that I can not get into my account, but they are just not willing to help. The same for Google. Atleast I was able to get hold of microsoft. After searching for email addresses, I found a few media email addresses and I started sending multiple emails in the hope that one of them will send it to someone who can help. Microsoft eventually called me from texas and said sorry, we cant help. GREED is our friend and we dont give a hoot if you cant get into your account.

I have not tried to send out so many emails with google, because I cannot find any email addresses to send anything to. But I am sure that even if I was able to contact google, they will also be just as motivated by GREED, and wont help. So I have desided to take this to the internet and blast it all over the internet. If they wont help me, I will post this message on every forum and complaints page I can find. I dont have a lot of hobbies and will make this my new hobby. Even If it takes me 10 years to create the awareness on google and microsofts GREED!

Desired outcome: access to my gmail account

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Nanana
, US
Aug 12, 2021 4:51 am EDT

This is absolutely horrifying, and disgusting. I too, was coming to complain about Google just randomly deciding to make it impossible to access my gmail account, even though though I have a recover email account which Google is sending "security alerts" to, but since I had to get a new phone number, they won't allow me into my own account with my own original password. Why? Because I have a dynamic IP which obviously changes every day or so. We're in the age of Identity Theft and doxing, and VPNs as security measures, but Google expects us to have a static IP, and log in from the same device every time?

I have lost access to my Google account and pictures some years ago, and it hurt very much. I'm so sorry you have experienced all this hardship that was compounded by big tech corporations that are borderline criminal, too big to fail, clunky, stupid and cruel. I can't wait til we break them up.

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4:56 am EST

Google Credit card charge improperly submitted on my account

Rita Neman charged 1.08 on July 14, 2021 to my card, then graduated to 3 payments of $424.60 on July 17th, July 24th, and July 31st.
Please note that others have filed similar complaints.

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4:27 pm EDT

Google Google*tera turk sydney au aus card

Unauthorized transactions on my debit card. I am calling them fraudulent, because that is what they are. I never agreed to let Google charge my card.
5 transactions each for $35.99 AUD. on the following dates:
1/8/21, 25/7/21, 18/7/21, 11/7/21, and 4/7/21. Description on statement is
GOOGLE*TERA TURK SYDNEY AU AUS Card which doesn't explain.

Desired outcome: Complete refund of $179.95

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12:00 am EDT

Google Google AMAZPAY**

We have just had $1.05 taken from our credit card account on the 28th July and then on the 31st July $423.99 taken from our credit card account - we do not know who are what this *GOOGLE AMAZPAY are but this is absolutely ridiculous. We just hope we get this money back as it is a big blow for us. This needs to be addressed quickly as people are losing A LOT of money!

Desired outcome: We need our money back and for this to be addressed immediately!

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11:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Google Rita Neman Charge

My credit card compromised and Google Rita Neman charged

1.05 on July 15 2021
415.34 on July 18 2021

now my bank investigating but says can't find proof of an error.

Desired outcome: I want my money reimbursed to my account

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2:01 pm EDT

Google Not able to redeem £10 Google Play Store Gift Card.

I purchased a £10 Google Play Store Gift Card on Saturday 31st July 2021 from amazon.co.uk and sent it to [protected]@gmail.com. They are not able to redeem the voucher code because their payment profile is currently suspended without any known reason. They have tried contacting Google but have had no response yet.
Why has the payment profile been suspended and when can it be reactivated please?

Desired outcome: Reinstate payment profile and Refund £10 Gift Card.

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6:18 am EDT

Google Online services

Dear Sir

Firstly let me state that Google is not the only IT company with terrible customer service all of your competitors are equally as terrible.

Why is this you ask. Well because your systems are designed by Americans.

I am a British citizen working overseas in China. does that mean that I speak read or write Chinese NO butyour system assumes that because I am in China I must be Chinese so insantly switches everything into Chinese. Does it give me an option to use English or any other language? NO it does not. So when I attempt to download google translate to my tablet it all switches to Chinese and demands that I log into an account so when I attempt to do this it doesnt recognise email log in or password and freezes everything for 48 hours. The incompetence of Google and microsoft is only exceeded by their ignorance so instea of having pingpong tables and sleep areas and slides in your head office I suggest that you get rid of that garbage and learn how to do your jobs competently. AND YET EVEN HERE ONCE AGAIN YOU DISPLAY YOUR INCOMPETENCE AND DISREGARD FOR CUSTOMERS BECAUSE YOU HAVE NOT GOT ANYWHERE FOR ME TO ENTER MY EMAIL SO THAT YOU CAN REPLY TO ME. [protected]@yahoo.com

Desired outcome: FIX YOUR SYSTEMS

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4:22 pm EDT

Google unauthorized credit card charges

i have 7 charges from google from april to july totaling $88.54 the only thing i ordered was in my microsoft store xbox gold $9.99 and a solitaire game $1.99 and those are monthly charges i never ordered anything else

07/30/2021 228 - POS Withdrawal POS Debit Pri GOOGLE *Pocket LOC: Mountain ViewCA ($63.29) $746.70

07/20/2021 228 - POS Withdrawal GOOGLE *Google POS DEB 2203 07/19/21 [protected] GOOGLE *Google Mountain View CA C#8840 ($4.21) $38.22
06/28/2021 228 - POS Withdrawal GOOGLE *GAMELO POS DEB 1037 06/26/21 [protected] GOOGLE *GAMELOFT S Mountain View CA C#88… ($1.04) $31.94
06/28/2021 228 - POS Withdrawal GOOGLE *GAMELO POS DEB 0950 06/26/21 [protected] GOOGLE *GAMELOFT S Mountain View CA C#88… ($1.04) $32.98
05/27/2021 240 - POS Withdrawal Recurring D… GOOGLE *GooglePlayStor DBT CRD 0808 05/26/21 [protected] [protected] CA C#8840 ($2.10) ($1.19)
05/21/2021 228 - POS Withdrawal GOOGLE *Disney POS DEB 2045 05/19/21 [protected] GOOGLE *Disney Mob Mountain View CA C#8840 ($8.43) $56.66
04/21/2021 228 - POS Withdrawal GOOGLE *Disney POS DEB 2045 04/20/21 [protected] GOOGLE *Disney Mob Mountain View CA C#8840 ($8.43) $123.5

Desired outcome: i want my money refunded and no more charges from them

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12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google I am having recurring charges from Google Invoice Mountain View

Hello My name Is Tiffany Owens [protected]. I am seeking Help from someone at google to help me with some debt charges on my account. Staring on June 26th and everyday to June 30th from this company Google Invoice Mountain View, CA . I want to talk to someone, to refund my money because this has cause my account to go in the negtive .. I do Not know this company at all. I can provide bank statements to show these charges have been made. Thank in advance, looking forward for you all to help resolve this issue as soon as possiable

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10:43 am EDT

Google Reviews

Google is blocking or deleting our business reviews. We have several reviews left by customers and partners we do business with, which never show up or are deleted in short order. All our reviews are legit, and Google is directly damaging our business and ratings. Below is just one example which shows up in our console, but appears as not found when clicked:

HUT TEAM ADMIN
Star Rating
We are The Hut Team at Keller Williams Realty Smart 1 and Orgova Home Inspections is our PREFERRED...
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Can't find this review

Google, needs to stop the censorship and fix this issue. These are legitimate reviews.

Desired outcome: Post the deleted reviews and stop censoring our business.

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

How to file a complaint about Google?

Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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Use this comments board to leave complaints and reviews about Google. Discuss the issues you have had with Google and work with their customer service team to find a resolution.