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Google complaints 1498

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R
6:40 am EDT

Google Google aviva sun

I have 7 charges of $3.99 on my bank statement. I don't know how they got that information. But I don't know what I did to get those charges. I did get some apps but I didn't know they were charging for them. I will delete them if I can get my money back. I don't want to pay for any apps. How they got my information I don't know. Please refund my account and let me know what apps to delete. I will get a different debit card and account because of this. My name is Charlotte Stilwell. My mobile is [protected]. I did set up a two security cameras but didn't know there were charges to them either. If so I will take them down. Please let me know what charges these are and how I can get a refund.

Desired outcome: 3.99 refund 7 times equal 27.93 so far. Haven checked for anymore.

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B
10:53 am EDT

Google Ratings

I have one fake review and one blatant lie as a review. Google needs to get its act together and realize the reviews can be used in bad faith. Both of the reviews we received were in bad faith and need to be deleted. Izaiah Dawson wrote a 1 star review for Blaze Technology with no text. This is NOT a custoemr of ours. Interestingly, this review happened right after a false review from Mi King. She outright lies about her interaction with "the owner", which the person she was conversing with was not the owner. This person was treated with the highest respect. She just wanted a bunch of free services. We had to decline her business. This is garbage!

Desired outcome: Remove the bad ratings because they are both lies

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R
7:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Unauthorized debit card charges

I noticed 50 GOOGLE "Gaurav Meema, G.CO/HELPPAY#, CA charges on my debit card tranaction list @ $2.99 starting 9/20/2021 through 9/25/2021 (16) debit card charges on the 20th for that amount, then $2.00, $1.49, $1.19, $$1.00, $0.16twice then 9/21/2021 started with$0.16 1 time then 8 [protected]@$3.00after that 2charges for $1.49 then 2 for $0.75 they made no charges 9/22/2021 but 9/23/2021 backup to$2.99 1 time then 9/24/2021they hit me for(6)charges of $2.99, (3)charges of$$2.25(3)@$1.49(1)@$0.46then (2)@$0.16one final charge on 9/25/2021for $1.49 i never used anything to result in these charges it total fraud still baffled how they were able to do this think it is because of google pay I never authorized any tranaction through that app you need to refund my money my phone # are accessable through my Gmail account @ [protected]@gmail.com .please resolve this matter asap!

Desired outcome: send me back stolen moneys email me for result of this complaint

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3:21 pm EDT

Google Mobile phone warranty repair/replacement

1. I purchased a Pixel 4a 5G mobile phone June 23, 2021
2. My Pixel phone stopped functioning August 21, 2021
3. I shipped my mobile phone to Google Warranty Services as per instructed August 23, 2021
4. Google received my device for repair or replacement August 25, 2021 (Google stated that my phone would be repaired or replaced under warranty)
5. As of today (Monday, October 11, 2021) a new or repaired phone has not been returned to me

What IS Google's warranty service program? Mow many more months will I need to wait in order for Google to decide what they will do to follow THEIR own warranty policy? How does Google stay in business treating their customers this way?

Desired outcome: I would like my device returned

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S
10:15 pm EDT

Google Peak toy blast or tune blast

This game is a [censored]ing joke, totally read then you can see it obviously! You'll get down to one last move and won't have any possible options… I'm over level 2000 on both games and have watched the repetitive nature of certain days you cannot beat the game to clear a level… It's obviously rigged and extremely frustrating! These games are [censored]ing cheating! When I first started playing the game I actually paid to get boosters to clear levels but now that I've seen the way that it's rigged, I'll never give another penny! People do not give your money to these games, there's no point!

Desired outcome: Stop the rigged/cheating and just play FAIR!

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2:29 pm EDT

Google Everything

This co says when you. Its not that we don't want to talk to you. Its security. No its your a bunch of a-holes. Stop being this way and talk to your customers. Or you will lose your customers. You guys suck at this and this is why the whole world hates your co as much as we hate facebook. We want you to take better care of your customers. And this is why apple is better heck facebook is better at times. So fix your issues. You guys suck

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T
8:10 am EDT

Google Help.pay g.co

5.00 charge at 139 times...help..I'm a single mom..that's over $60] taken out in a matter of minutes..

Desired outcome: Refund

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3:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Fake postings

Law Offices of David D. White

Has friends and family post positive reviews.

Is that allowed under your rules?

Meagan Langs is both his daughters and works their.

Chris Langs has two accounts and is her husband.

Cody Frolander is his other daughter friend.

https://www.google.com/search?q=david+d+white+chandler+google&sxsrf=AOaemvJGBWUDgMhBaaLhmJb3I0LBWhigyg%3A1633676811589&ei=C-5fYYy4I8aC-wTGt5-oAw&ved=0ahUKEwjM6aCwoLrzAhVGwZ4KHcbbBzUQ4dUDCA4&uact=5&oq=david+d+white+chandler+google&gs_lcp=Cgdnd3Mtd2l6EAMyBQghEKABMgUIIRCgATIFCCEQoAE6BwgjELADECc6BwgAEEcQsAM6AggmOgUIIRCrAkoECEEYAFCvGliDLGDBLmgBcAJ4AIABeYgB4gWSAQMxLjaYAQCgAQHIAQPAAQE&sclient=gws-wiz#lrd=0x872b04f7f396a687:0x6f6835c0e258ecbf, 1, , ,

Desired outcome: remove posts

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L
7:10 am EDT

Google Play store

My 9 year old daughter accidentally downloaded an app called FortuneScope live palm reader and fortune teller on 12/08/21 from the Google Play store without my permission, not realising the cost involved. I am a single mother on a part time salary and this purchase has left me in debt. Paypal refused to refund me and told me to contact Google. They advised me to contact the app developer who did not answer any of my emails. Google are passing responsibility for a refund to them and refusing to issue one.

Desired outcome: Refund of £47.49

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R
4:28 am EDT

Google Privacy

Google is always listening, always building it's profile or version of me. I absolutely hate being reduced to the dollars that can be sucked from me. YouTube is constant ads, my newsfeed limits what news reaches me and often the sources provided demand money or deny me basic information that affects us all. I just want to listen to some music, have a bit of entertainment, communicate with my people, look up a variety
of information, and explore the world a bit. Why should this cost me the sole ownership of me? I already pay every month to access the internet, have phone and texting service, and purchase this-that-and the other online. The ads are wasted on me.

Desired outcome: STOP lurking everywhere stealing pieces of me as they bombard me with products and services I quickly resent from these tactics.

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H
6:51 pm EDT

Google Gmail email

I hereby complain about the Gmail service, my account [protected]@googlemail.com is bring wrongly tampered with by Google or somebody
I cannot sign in at present, when I try to reset password, after I answer questions correctly it doesn't open webpage to reset password

I want Google to resolve this issue urgently then I can sign into my account
This is not another matter but it is very upsetting Google Gmail is doing this and not yet responding to my complaint.
It is abuse to withold allowing me log into my account and not respond to complaint.

Send me a link to to reset my password for [protected]@googlemail.com to [protected]@gmail.com

Harryalvin nduka

Desired outcome: Google send me link to reset my password or allow me sign into my account and apologise

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M
1:29 pm EDT

Google 10/06/2021 GOOGLE *TELEPATHIC / GOOGLE *TELEPATHIC 0462

I have been charged at least 6 times for 4.99 and once for 29.99
I want my money back. I have not ordered anything at all ever
10/06/2021
GOOGLE *TELEPATHIC / GOOGLE *TELEPATHIC
0462
4.99
This keep happening thru PayPal or my debit card I am sick of unauthorized charges and your company needs to do better
I want my money back. All of it
I do not want to have to close my bank account because your company is incompetent

Desired outcome: My money back!

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C
1:28 am EDT

Google Employees Stealing

I've had issues with Google employees stealing emails stealing passwords Google experts like origamifan26 and Hikingfan26 as well as Nick Segal & these people steal and set other people up to take the fall they also pretend to be people by stealing their Facebook or erasing important information off your phone I'll provide some photos this is cuz the significant hardship they even block me from sending emails a lot of websites will say my email address is not valid I've got them logged into Skymem which is a website I am assuming put error messages when you try to send an email or file online police report they've been doing this for well over a year at a significant Financial cost is there any way to do anything about these scumbags I know one of them that does this is Richard David Smith West Coast foundations 2400 22nd Street North St Petersburg Florida
Kimora khammangvong located at 3767 22nd Avenue North st. Petersburg Florida
Kobus Harmse point-of-sale withdrawal systems located in Dinuba

Desired outcome: Prison Time

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Robin Gibson
, US
Oct 10, 2021 9:47 am EDT

Take that to the news .

ComplaintsBoard
F
8:36 pm EDT

Google Unauthorized credit card charges

Hi there,
I hereby report unauthorized debits:
6 x "15/09/2021 ACQUISTO POS GOOGLE Aviva Sun Mountain View US - $ 2.84"
6 x "16/09/2021 ACQUISTO POS GOOGLE Facebook Mountain View US - $ 2.84"
1 x "03/10/2021 PRENOTAZIONE ACQUISTO POS GOOGLE IGG MobileGame Mountain View US - $ 3.79"

I do not know these companies / products and can also rule out that a relative made these expenses.

Presumably someone is abusing a fake Google identity for these charges.

Can these amounts be refunded?

I think I don't have a payment account with Google at all.
My e-mail addresses to check it:
felix.[protected]@hotmail.it or
[protected]@hotmail.com or
huber.[protected]@gmail.com

Kind regards,
Felix Huber

Desired outcome: Please check the companies that charged me with these charges. And arrange for the refund. Thanks.

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G
9:09 am EST

Google Your company took out 1100 hundred dollars out vetaraine money out bank I didn't have account with these card.

I reported you to fraud vetarine affair department.

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B
9:07 am EDT

Google Gift card fraud

I got scammed out of a $3 charge for Google Play and then 5 $5 charges also for Google Play. I made none of these transactions. Called the gift card fraud department and they said they can't do anything that I need to call Google Play. This is insane! I'm glad mine was a small amount compared to these other people having the same issue but this is crap!

Desired outcome: Refund!!!

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M
9:13 am EDT

Google Google Play charges that are not on my google account

GOOGLE-PLAY-G-CO-PAYHELP-CA
Usually people are afraid of charges in their credit card and ask on Google what happened, what is this charge? Where is this extract from? What is GOOGLE-PLAY-G-CO-PAYHELP-CA? Don't be afraid, but this is a huge scam.

Read this carefully to recover from. GOOGLE-PLAY-G-CO-PAYHELP-CA credit card scam it is not that rare actually to be scammed by this usual techniques when people buy online (and also offline).

Total scams with this charge: 756 votes, and 331 voted that it is a fraud CHARGE.
What is your credit card company? You better act now!
Scam? What is GOOGLE-PLAY-G-CO-PAYHELP-CA?
GOOGLE-PLAY-G-CO-PAYHELP-CA has been in the DB for a while, it is the number 18990. It comes from Vatican City. There are 7259 searches per month from people that come from terms like play g payhelp or similar.

Desired outcome: I do not want to get these charges any longer. I'm disabled and need my money to pay my bills

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3:09 pm EDT

Google unauthorized credit card

I would like to file a complaint against Kiara Walker a representative with Google. Ms. Walker went into my account with cash app and stole $354.00. The telephone number associated with this transaction is [protected]. I have filed a police report about this theft. I will forward that information as soon as possible.

You may contact me on this matter at [protected]. My name is Effie Means.

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K
9:44 pm EDT

Google Youtube plus

I signed up for youtube plus months ago to watch a basketball game during a free trial. I was not able to watch the game on youtube plus so canceled in the next day or two.

My full name is Kenneth Alan Margolies. I used a Discover card that ends in 0225

I didn't use the service ever and didn't notice that I was charged for a subscription. When I did notice it I disputed the Discover charge and Discover told me Google Youtube had evidence that I signed up for the service. However, I have not be able to reach Google Youtube to confirm that I canceled it also.

I am requesting:

1. Cancel any service I have for Google Youtube Plus immediately
2. Refund all monthly subscription charges

I did not want this subscription, I remember cancelling it.

I cannot find any confirmation of subscribing or cancelling the subscription.

I have been using Apple TV and do not need and have not used Google Youtube Plus service.

Desired outcome: confirm cancelation of youtube plus and refund all monthly charges made to my Discover Card

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L
7:47 pm EDT

Google Gmail

I keep receiving gmails from agency's that are asking for personal Information because I have millions of dollars waiting for me . could you please block them . This is a scam and trying to get information to peoples backs and credit cards and other vital information . : ministryoffinance.[protected]@gmail.com This is an attempt to gain personal information to hank into bank accounts and credit cards

Desired outcome: there email is blocked and owners of site are blocked from using google.

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R
Robin Gibson
, US
Oct 10, 2021 9:49 am EDT

If it's too good to be true it probably is . Give them fake info, waste their time too .

About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
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Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
    Click up if you have successfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 330-0100 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number
    +1 (650) 623-4000
    +1 (650) 623-4000
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    +1 (650) 490-4916
    +1 (650) 490-4916
    Click up if you have successfully reached Google by calling +1 (650) 490-4916 phone number 1 1 users reported that they have successfully reached Google by calling +1 (650) 490-4916 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number 2 2 users reported that they have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number
    +1 (650) 253-0000
    +1 (650) 253-0000
    Click up if you have successfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 253-0000 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number
    +1 (941) 607-0688
    +1 (941) 607-0688
    Click up if you have successfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have successfully reached Google by calling +1 (941) 607-0688 phone number Click up if you have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number
    More phone numbers
  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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