Menu
Google Customer Service Phone, Email, Contacts

Google
reviews and complaints

www.google.com
www.google.com

Learn how the rating is calculated

4.4 8772 Reviews 1498 Complaints
Verified
The authenticity of the customer service contact information for Google has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Google complaints 1498

ComplaintsBoard
K
6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Unauthorized transaction from google play help.g.ca usd

I'd like to get my refund back from google play of an unauthorized transaction.
Email me at [protected]@gmail.com
So I can send you my information and get my money back. Below I have my banking transactions, screen shoted of proof of these transactions pending I'd like them stopped immediately before they go threw onto my account. Please do so! I have reported to my bank to stop these pending transactions, but it's a saturday and my bank will not be back open until monday! Also is a screen shot of my google play budget history!, google play help.G.ca is NOT listed.

Desired outcome: Money refunded.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
E
2:29 am EST

Google unauthorized debit card charges

i have a charge on my debit card for $53.68 it says google ads and google ads says its not from them so i checked youtube premium and google play and its not from them

Read full review of Google
Hide full review
ComplaintsBoard
A
4:26 pm EDT

Google Auto Rim Shop

I have order a automobile rim for a Honda 2019 on Sept. 06, 2019 with order #[protected], because there is some much variation of styles for the same rim that would fit the same vehicle, I end up ordering the incorrect shade on the design, Well I have contact Auto Rim Shop of 30 Central DR, Farmingdale, NY, 11735 since Sept. 16th, 2021 and till today I have no communications from them. I called them multiple time at their main number at [protected] and waited for over 38 minutes as well as left my information and details on the order but to no avail. I I have also emailed their support staff about an exchange for the correct shade on the same rim and still no contact on their behave, only an acknowledgement that my email was received but no response from them either way. Watch out with this company, they do not answer any phone calls and do not take any actions to correct any issues with your orders. very poor quality customer service if any and definite one company that cares about their clients.

DO NOT BUY FROM THE OR YOU WILL GET STUCK WITH THEI HORRIBLE CUSTOMER SERVICE, OH THAT'S RIGHT THEY DON'T HAVE ANY

Desired outcome: Contact from this company and resolution to the issue

Read full review of Google
Hide full review
ComplaintsBoard
A
10:31 am EDT

Google rehlat flight or hotel booking is froud company

rehlat is froud company. this company cheating many people in saudi arabia

Desired outcome: i want take action regading this site to block

Read full review of Google
Hide full review
ComplaintsBoard
P
1:08 pm EDT

Google Adwords click program issues

Over a month ago Google Adwords wiped out my Adwords Click Ads and Landing Pages. We have used formats for 5 years. Unable to retrieve them & the information I wrote. Can not create new ones or rewrite the old ones. Next Google India Techs are piecemealing my ads together leaving out key sentences. I am still being billed based upon these patched together ads that I did not write. When I asked to explain why this happened the support tech's supervisors indicated to him they did not know and he apologized. I attempted to set up a meeting with a new tech to rebuild what was erased. I was stood up. Throughout this once again being billed running down my monthly budget and watching our patient calls dropping to almost nothing. Also Keywords having been using for years are being limited by Trademarks. Specifically Adwords: Unitron, Widex and Starkey. Clearance was obtained from each mfg as we are a dealer for these companies buthas been ignored by Google. There are dozens of dealer ads just like ours thus we are being discriminated against. Everything has have been documented by screen shots and emails. I am forced to pay a company to rebuild it. Complete Ad misrepresentation occurred Sat. A new issue due to Tech complaint retaliation - Oticon 9/19. Merged piecemealed ad into another companies. I have also filed a complaint with MInnesota Att General's Minnesota Office and Google Legal. After confirmation of action, will supply verifing emails and screen shots to your board but from reviews action for this complaint may be a waste of time and just end up in litigation anyway. Postscript: During the last wek my front desk ahs been receiving calls asking where our Minnetonka Office is located. Upon review Sat. 9-18, 2:30 AM CST, we found a piercemeal ad sitting on top of an AllSounds ad under OTICON HEARING AIDS. The Budget Hearing two line add did not have a space between the AllSound add thus customers though AllSounds was offering 50% off on their OTICON HEARING AIDS. Taking place in their Minnetonka office and others. My front desk receptionists indicated they had approx. 10 calls not including lost business.
Paul A. Thulin, President, Budget Hearing Centers. [protected]@budgethearingcenters.com [protected]

Desired outcome: Explanation of why the above happened violating Google's own policies? I am asking for a future Adword click credit for both August 2021 and September 2021. Pay to have Adword Ads and landing pages redone.

Read full review of Google
Hide full review
ComplaintsBoard
N
4:52 am EDT

Google Google Removes Russian Voting App

Frack your company for removing the voting app in Tussia. Glad to see where you take priorities. Will be removing all accounts and dropping all google affilliated programs. Google and Apple will learn what happens when Americans hold them accountable for actions overseas.

Frack Google CEO. May they get fleas of a thousand camels in their armpits and groin, be tossed onto a small island infested with mosquitos and be left 1 net shredded to nothing but scraps!

Desired outcome: CEO jumps in lake

Read full review of Google
Hide full review
ComplaintsBoard
R
6:25 pm EDT

Google Google Play

When I try to download a free game, all I get is Pending. It has been this way for several weeks now and I would like to know what the problem is? If I owe money or something, let me know. Also, it really rubs me the wrong way when you say you are there to Help and when I call, you want to Charge me money, does not seem right. Just my thoughts. Thank you for reading this.
P.S. I am a 75 year old Viet Nam Veteran who spends a lot of time playing games. GOOGLE has always been easy to work with and I thank you for that. Please fix this, please.

Desired outcome: To be able to down load and play games for free.

Read full review of Google
Hide full review
ComplaintsBoard
C
3:29 pm EDT

Google Google Play - App Through Google Play called "s400 (Aquarium Fish)

" An Unauthorized Purchase for $431.99 was made on Aug. 26th, 2021 Through my wife's debit card and It took every penny she had. I put in 3 or more complaints to google and supposedly they found nothing. Funny though since 2015 no purchase made through the play store ever exceeded $25.00. I did not Authorize anything through that app period. Please for the love of Life help

Desired outcome: Find out how it went through and refund any money stolen

Read full review of Google
Hide full review
ComplaintsBoard
N
5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Google YALLA Tech

Lost over 5000 dollars ! Google YALLA tech charged my card on 9/2/21 for 5, 440 with 174 transactions! Who is this people ?! I have filed a dispute with the debit card company and Awaiting to get my money back !

Read full review of Google
Hide full review
ComplaintsBoard
G
11:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Nest Thermostate

Dear Sir:

I have been using Nest thermostat for over two years. I had no problem. I used an Nest App to control settings from my cell phone. However, the Nest app on my cell phone stopped working. I thought something went wrong with the App. After learning from the Internet that Googe has acquired Nest.
I sent several messages to Google Nest technical support. To date, I have not received a reply from them.

Desired outcome: Googe to provide walkthrough to resolve the problem

Read full review of Google
Hide full review
ComplaintsBoard
H
1:35 am EDT

Google Lui fangqing g.co helppay# caus

I received a $97.41 charge on 9/14/21 .
I am including a screenshot of charge.
There is no number to call and have no idea where this came from. I googled what was on the charge and came to this website. Havee no idea what this is or why I am being charged. I made no google purchases at all. Need a refund immediately. Please contact me asap. [protected]@gmail.com thank you
Heather Young

Desired outcome: Refund

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
M
8:03 pm EDT

Google You charged my credit card without my permission

I checked my credit card 9/14/21. I noted a charge made on 9/13/21 for $64.56 made by Google Services on 9/13/21. I did not charge anything to google, never have. There is no telephone number listed to contact Google listed on the charge.
Please remove this charge from my credit card or I will be filing a fraud complaint with my credit card company.
Contact me immediately to resolve this issue or I will be taking further steps as necessary.
Karen Phillips
mikekaren.[protected]@gmail.com
[protected]
Florida time

9/13/2021
defaultdebit
Auth : Google Services
$64.56

Pending 9/13/2021, 8:02 pm

Transaction details
AMOUNT
$64.56

TYPE
Defaultdebit

TRANSACTION DATE
9/13/2021

To dispute this charge, call the number on the back of your card or contact the merchant directly.

To report unauthorized charges, call the number on the back of your card.

Desired outcome: Reimburse my credit card immediately in the amount of $64.56

Read full review of Google
Hide full review
ComplaintsBoard
P
6:44 pm EDT

Google LG Tracfone automatically restarted by Google Update!

I have an old LG Tracfone which I like because it's same and easy to carry. It's been obsoleted, but I only use my phone for texting, contacts, notes, some pics, and 911. About a year ago I accedentially touched an update and Google came in and over wrote all my apps taking away the navigational app I used.

I DO NOT LIKE GOOGLE, so I removed what I could of their apps. Recently, there have been issues with my phone wanting to automatically shut off when I'm using it. Yesterday 9/13/21 it rebooted came back with NEW GOOGLE updates and in the process REMOVED EVERYTHING OFF MY PHONE!

I'M EXTREMELY UPSET...pictures of when I first moved into my home when it snowed and hasn't since. Pictures of a 2 pronged stag sunning on my front lawn. etc... All my doctors apts., and calendar, all my notes tracking health conditions, medication, food etc. All my texts for homecare providers etc... All my phone numbers and contact information...

I called Tracfone and they told me their updates would not have removed any of my information, nor would they do it automatically. I am seriously considering calling a lawyer to see if I can sue Google for destruction of personal property.

Desired outcome: I want my data back, but will probably never get it. Otherwise, I will Google would eject themselves into Space and never come back to the planet earth!

Read full review of Google
Hide full review
ComplaintsBoard
K
4:28 pm EDT

Google Google pay

My husband had $436.99 taken out of checking acct fraudulently since 08/14/21. On, on 08/21/21, 08/21/21, on 08/28/21, on 09/04/21, and on 09/11/21, all in the same amount, $436.99 to Google. The bank only just flagged it last week as fraudulent, and we were not aware it was being done. I have checked all of the accounts and there are is only 1 subscriptions, authorized to go to paypal. There are no communications, no receipts from Google pay, on any of our accounts. In researching this, I have found similar complaints online, with similar amounts, in the similar timeframe. All are POS WITHDRAWALS to POS GOOGLE *ogrifina Mountain View CA or POS GOOGLE *ogrifina [protected]. I do not want to post any pictures of our banking information, as this would put us further at risk. It seems that there has been a breech of some sort at Google. I want the total amount refunded. I am not sure what else has been stolen? This may just be the beginning of a larger identity theft scheme.

Desired outcome: Refund of funds and prosecute, people involvedl

Read full review of Google
Hide full review
ComplaintsBoard
D
12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Fraudulent use of my debit card

I discovered that my credit card/debit card was fraudulently used on 9/11/2021 and 9/12/2021 as I was reviewing my email and credit card charges. I was angry and appalled that this has happened to me again! I contacted my credit card company immediately. My card was immediately cancelled and another card will be mailed to me. As a single mother, this is very inconvenient to me as I am unable to access my account which means that I do not have any funds available. I have asked the credit card company to expedite my new card so that I can have access to my hard earned funds! I do not understand how GOOGLE does not take any action regarding individuals hacking and using other individuals credit cards for use. Please address this issue!

Deborah Moore

Desired outcome: A new credit card

Read full review of Google
Hide full review
ComplaintsBoard
E
8:07 am EDT

Google Google

Recently I have been the victim of fraud. This fact is very obvious in fact. Despite this however, when I finally got through to the customer support, they rejected my refund request and stated that "our decision is final" with no explanation or good reason. Annoyed I submitted a second claim as they suggested. Only to have that rejected as well. At this point they are outright refusing to refund the money that is rightfully mine. That was stolen by the hacker who compromised my account and my card details. Leeching money off of my account without my knowledge or consent. I am beyond fed up with google as a whole with how they've handled this and how they hide behind an annoying wall of categories. I am sick of how they treat us, the very people who use their service. I expect better from a big corporation. I will be taking further action against them as they have done nothing to help me in this desperate time.

Read full review of Google
Hide full review
ComplaintsBoard
D
10:20 am EDT

Google Google yalla tech

[protected] over 25 charges to this total over $200.00 stolen from my debit card. I have filed a complaint with my debit card company and contested all charges. Can't. c9mplain to Yalla Tech. I can't read Arabic. how many times do you people have to see that someone either within Google is doing this or up your security to stop this. I don't use Google for anything. don't have Google pay. start dealing with this crap and stop taking money you don't earn.

Desired outcome: give me back my money.

Read full review of Google
Hide full review
ComplaintsBoard
A
2:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Googles infrastructure

My devices have been hacked and taken control of by a man named Robert Saunders. He owns a company called Verifaction and has harassed me for years. He exploits googles infrastructure to obfuscate his hacking of my devices. He is also a dangerous man and has no boundaries in what he is willing to do to people. Please Google, can you look into the exploitation of your email services by so called legitimate actors.

Desired outcome: Stop the hacking.

Read full review of Google
Hide full review
ComplaintsBoard
C
10:38 am EDT

Google Rita Neman complaint

Rita Neman took $1.07 out of my bank account on Aug. 16 and then $422.16 from my account Sept. 6. I was trying to call Google but never got a response. I read all the other complaints and want to get my money back. This is hard on me as I am a senior, disabled and need my funds back. I have medications that I need and had to put a hold on them. What kind of person does this kind of thing to others. I would like a refund ASAP since my money was taken so quickly, thats how I would like it returned!

Desired outcome: Refund my money

Read full review of Google
Hide full review
ComplaintsBoard
B
1:39 am EDT

Google Google glu games

They tried charging my card ND its not even linked with Google or have any subscription

Desired outcome: Not charge my account

Read full review of Google
View 0 more photos
Hide full review

About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.
How to file a complaint about Google?

Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.3
7598 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
    Click up if you have successfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 330-0100 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number
    +1 (650) 623-4000
    +1 (650) 623-4000
    Click up if you have successfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 623-4000 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 623-4000 phone number
    +1 (650) 490-4916
    +1 (650) 490-4916
    Click up if you have successfully reached Google by calling +1 (650) 490-4916 phone number 1 1 users reported that they have successfully reached Google by calling +1 (650) 490-4916 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number 2 2 users reported that they have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number
    +1 (650) 253-0000
    +1 (650) 253-0000
    Click up if you have successfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 253-0000 phone number Click up if you have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number
    +1 (941) 607-0688
    +1 (941) 607-0688
    Click up if you have successfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have successfully reached Google by calling +1 (941) 607-0688 phone number Click up if you have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number
    More phone numbers
  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
  4. Google social media
Google Category
Google is related to the Websites category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.