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Google is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Google has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Google reviews and complaints 1518

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J
10:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Massive fake google review ring: sonoma strong cheater ring

https://rumble.com/vt6wa0-exposing-fake-google-review-ring-the-sonoma-strong-cheaters.html

Up to hundreds of businesses are involved in a scheme to cheat Google's 5-Star Google review system. Meet the Sonoma Strong Cheaters. This review ring is massive and has likely done MILLIONS of Dollars in business from a massive FAKE GOOGLE REVIEW RING. They are STILL ACTIVE despite being reported. Why are they alowed to cheat Google My Business the review system Google uses to recommend highly rated businesses to its users? You can find these cheaters still thriving today on Google Reviews despite their cheating being reported: Sonoma Strong Hauling in Sonoma County California. Help justice be served by flagging and reporting all of these cheating businesses.

Desired outcome: Help report this cheating ring

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2:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Google Pay

01/18/2022 XX7483 RECUR PURCHASE GOOGLE *CBS Mobile App g.co/helppay# CA [protected] $5.29

01/18/2022 PAYPAL INST XFER PPLUS $5.34

The above charges appeared on my checking account on 1/18/2022.

I subscribed to Paramount Plus but was double charged. I want a refund for one of the charges and do not want to have recurring double charges.

George Klein
[protected]@gmail.com

Desired outcome: Refund and no further charges

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9:13 pm EST

Google Google review

My business name no longer appears on google reviews list, despite ranking as number 1 for several years.

My business name is LegsApparel Fashion school.

The search on Fashion schools in Abuja, Nigeria .

this is the link;

https://www.google.com/search?tbs=lf:1, lf_ui:2&tbm=lcl&sxsrf=AOaemvL4L1G4WmRo9NDr2qBU8W6xhcfQ3g:[protected]&q=fashion+school+in+abuja&rflfq=1&num=10&sa=X&ved=2ahUKEwion9TY5Mb1AhVD8xQKHQX0D1wQjGp6BAgIEG0&biw=1366&bih=657&dpr=1#rlfi=hd:;si:;mv:[[9.[protected], 7.[protected]], [8.970353, 7.[protected]]];tbs:lrf:!1m4!1u3!2m2!3m1!1e1!1m4!1u2!2m2!2m1!1e1!1m4!1u16!2m2!16m1!1e1!1m4!1u16!2m2!16m1!1e2!2m1!1e2!2m1!1e16!2m1!1e3!3sIAE, lf:1, lf_ui:2

Kindly look into this as we are also a Google Ad paying customer for several years.

Desired outcome: Legsapparel fashion school Abuja, Nigeria should be relisted on Google list

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10:01 am EST

Google Google gmail

I have a vast amount of vulgar spam emails. Coming into my email address from Google. And get no help, or feed back from Gmail. Will I be taking the right action by contacting the FTC, and ACMA.?.The site www.sendgrid.net says cannot be reached. All sites are not able to be unsubcribed from or stopped. I have read many reviews, and there are many other people out there with the same problem.

Desired outcome: Stop the vulgar spam emails.

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5:15 pm EST

Google Google/youtube

These people instigate political fights, then ban the person who responds in kind, they should be attacked for that alone. But when they ban you from all their paid services, they keep charging for what they took. The head of google needs his face punched in and his house burned to the ground for his contributions to this civil war atmosphere he creates. The corporate giants are doing in America, what they did in Iraq and they need to be beheaded for this.

Desired outcome: Google ceos frog marched to prison

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10:17 am EST

Google Google search gif

The Google search gif which shows the Covid vaccine as beneficial, rather than detrimental, makes me want to ban as many google products as possible.

Desired outcome: It should be removed before you piss any more people off.

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8:51 pm EST

Google Designs engine web design company

I hired Designs Engine Jan of 2020. I paid over $33, 000.00 over time which I never got my money's worth. They advertise 100% guarantee. FORGET IT! original promise was I'd be up and running in 3 months, in 3 months they called 3 times saying they needed more money to do this or that to ensure my site would be awesome. they even had a SO-CALLED attorney call me asking for $7000 to trademark my business name. Eclectic Creations. Then they charged me for mobile app that never, ever worked. Looked good as a draft, but no one could order and then they couldn't link me to my product delivery sites, without another $7000. so on and so on. Finally, after asking for their EIN tax number so I could write them off on taxes, they started ghosting me. in Nov of 2021 I received a call from a guy wanting to give them another chance to prove to me they could make me happy. He claimed there was a whole new staff, the other guys were fired, and they could take over. YES, I'm sure it would have cost me more money. They figure once a fool, they would try again. I told him I wouldn't talk about moving forward without the EIN number so I could claim loss on taxes. He agreed to get it to me. After 5 requests. never, ever got the EIN number. DO NOT USE THESE CROOKS. Don't let them fool you. They are polite, claim to care and sympathies with my frustration. They even tease you with nice layouts and pages, but when you ask for adjustments, corrections, or a way to go on the site myself to make changes if they don't have time. I get nothing. I have all the messages I've ever sent if anyone is interested in proof. Crooks

Desired outcome: My money back, EIN number so I can claim on taxes

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7:17 am EST

Google Gmail account, google drive

I have been using Gmail for last 17 years and i do operate business for 18 locations. I have lost all my date afor over 150k emails and its causing hardship inmy business. My recovery email is same as primary email and i know that is a error google part. Please please help. i have been trying for 6 moths. My email address is
Samrat.[protected]@gmail.com and number is [protected].

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10:46 am EST

Google Unauthorized transactions not properly investigated by Google

Hello,

I am a victime of over 50 unauthorized transactions that happened over the course of one month, totalling over $900.

Despite submitting a report on Google's website, the case has been closed without any refunds. Google acknowledges that "Our specialist team investigated the charges in October and November you reported as unauthorized, and confirmed that they were made by an individual who has access to your card. Due to security and privacy reasons, we can't track them. Unfortunately, I am unable to provide you with the refund, because we found that the charges are legitimate." So basically, Google respects the privacy of crooks and chooses to believe that I, the victim, am basically lying.

This is unacceptable as I compiled all the info, screenshots, showing that I did not use this card through Google Pay. It has been added to another Google Pay account and Google *failed* to verify this addition of a card through the proper process (confirmation email sent to card owner, securtity code etc.).

I understand that Google hides behind the privacy laws not to issues refund of transactions that happened because of their faulty security. I do not feel safe using Google anymore. I want my money back though.

- Date of incident: from October 28, 2021 to November 21, 2021.
- Google Pay account linked to email [protected]@gmail.com, card number *8635
- Description of incident: over 50 unauthorized transactions totalling $968.86, processed by Google: "Merchant: GOOGLE *Netmarble Corp, United Kingdom of Great Britain and Northern Ireland."
- refund of the amount robbed: $968.86

Best regards,

Natasha

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11:37 am EST

Google Deer hunter classic

You [censored]ing retards! Or should I say to the retard that thought making you kill one trophy kill then turning it to 3 to kill? [censored]ing [censored]! But you are a cheating dirty [censored]ing company! You cheating sons of [censored]es only put two deer out to kill? So you [censored]ing [censored]ing idiots make you to kill 3 trophy kills but you cheating no good [censored] wads only put two deer out there? So can you [censored]ing [censored]s tell me where that is fair? You [censored]ing [censored] say kill three deer to complete the level? But then you no good cheating [censored]ing dog [censored]ers only put two out there? Again where is that fair? You [censored]ing clowns suck dog [censored] balls and dick! [censored]ing [censored]! [censored]ers

Desired outcome: Fix the game [censored]ing [censored]! Go back to one trophy kill! And if your going to make us kill three? Then how bout you cheating [censored]ers put 3 out there to kill! Make it fair you no good cousin [censored]ers!

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4:45 pm EST

Google Reads all our email, tracks your location too

All Gmails are read in the name of spam screening. All service emails from Google contain tracking pixels. Also known as web beacons, theses secretive codes are embedded in all emails and are designed to collect IP address, device and browser details, and other personal info. You do not need to click any link, these codes auto execute as soon as you open the emails. And every time. Even after you forward/share those emails with somebody else.
Unlike cookies, there are no requests for customers' consent nor these are acceptable substitute for read receipt. Intact, tracking pixels violate all privacy regulation I an aware of.
After years of reports to Google's customer service, domain registrant, admin, tech and abuse departments, no one bothered to even respond. After complaints via public boards, only things I heard are PR statements like how much they care about our privacy etc.
Please disable your email clients' image auto-display, read email as text only and use dedicated privacy aware open source mail clients.
Better even is to Gmail completely.

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9:17 pm EST

Google My credit card

I use love me some Google but as soon get my new phone I want be fooling with them they let someone put charges against my credit card than say go look for the charges umm I do not have time to looking someone decided add to my card this person also has phone in my name forever getting in my account and they know it let this person put a source certifacte on my phone because google source to I got rid of my gooogle assitstant because that person is using my voice to purchase things without my consent open two worksop I never aproved of and I'm not paying because never use any money but $ 3 hell google pay never worked for me

Desired outcome: To get all my money back than am done with them too

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Update by Shenike Harrison
Jan 03, 2022 9:25 pm EST

I do not want anything to with google when I get my new phone they let some buy a phone and phone plan in my name putting purschses on my card than have the nerves to tell to go look for the items letting someone log in to all my accounts without my permission put a source in which you can tell this person took over my phone and my I.P address than open not one but two buiness in my name through workshop than tell i can delete my account or I will be charged for what $3 because google pay never worked for me harrssing my fiancee Malcolm Atkinson saying they are gonna press charges against for poating things that know he did not put hell he can barely read but they let this guy every day harrass abuse us and I am tired of it! when I try to look a lawyer they let him hid them I'm done!

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3:05 pm EST

Google Google Play Apg.co/HelpPay Kurs

Hello.

I don't know I have been charged 109 Norwegian krones by Google. The following text is a copy/ paste from my bank account:

Tekst: VISA VARE 429941XXXXXX3006 01.01 0, 00 GOOGLE *Google Play Apg.co/HelpPay Kurs
Beløp:-109, 00 NOK

I don't like this, I would like to understand/ know what I am paying for since I cannot remember to have ordered any google product to that price.

Thanks in advance for you help.

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5:58 am EST

Google Dubious Charging

I cannot remember buying anything from "Google * FIREHOP LTD, G.CO/HELLPAY#"
They are charging me 300 pesos. What is this type of service? Kindly explain.

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9:05 pm EST

Google pixel pro 6 update

my pixel pro 6 was doing an up date it got boiling hot and the front and back screens glass has shattered have shattered! then stopped working on the front screen half way up i used to really respect and praise google phones for the last 12 years but this has turned my opinion unless i get a new replacement 6 pro asap ill be going to the press in the uk how ur phones explode during updates its not fair for a loyal cusstomer to have such a poor product im happy to send back the hot glass update shattering phone for a replacement and loyal customer bonus

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7:30 pm EST

Google Google play store

Hi, I put a $100 gift card into my Google play store account under the email address [protected]@live.com.au but when I went to purchase something on my coin master game it has insufficient funds because that email address is [protected]@gmail.com I have been trying for 2 days to fix it please help me I wasn't aware they were different please please help me please use [protected]@gmail.com to contact me

Desired outcome: Refund or new gift card

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Update by Angela Chaplin
Dec 27, 2021 7:32 pm EST

Please help me

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9:01 am EDT

Google Google Supercell, Mountain View, Vereinigte S

Auf meiner VisaKarte wurde am 28.11.21 der Betrag 20.24 Fr. für eine Dienstleistung bei Google Supervell, Mountain View, Vereinigte S abgebucht, welche ich nie in Anspruch genommen habe. Bitte um Rückerstattung des Geldbetrags.

Desired outcome: Verlange den Geldbetrag zurück!

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3:49 pm EST

Google Fraud

email address [protected]@gmail.com
has scammed me out of $1700 giving me a sob story that is life is in danger and even sent me pictures to my account of himself with his team in Iraq - I felt sorry for him and did as he requested and he took $1700 out of my checking account.
If you want I have an gmail address for his son and a friend that he had vouch for him His name is Joshua Roland is what he told me and he send me pictures of his home and himself when he was living in California

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Update by maryann loiacono
Dec 25, 2021 3:49 pm EST

How can you help me

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5:23 pm EST

Google Unauthorized Credit Card Charge

I am being charged on my Citi Visa card an unknown amount $19.99.
Date of purchase shows Dec 6, 2021.
Description shows GOOGLE *New Luminary g.co/helppay#CA

There appears to be many of the same/related complaints when I googled the above description. Have you taken any action on this complaint from others having the same problem of incurring fraudulent charges with GOOGLE?

Please reimburse me for these fraudulent charges of $19.99. You may contact me at the following address/phone number for additional information. For obvious reasons, I do not wish to include my Visa credit card number at this time.

Desired outcome: Reimbursement of fraudulent charges in the amount of $19.99

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3:08 am EST

Google Photos/drive

I've been getting double charged at least for the last 2 years for my Google photos slash drive I got two charges each month for $2.12 and $1.99. That's very clever if someone were to engage in that kind of practice, being such a small amount I didn't pay it much mind until when my accountant pointed it out to me. I asked her to investigate further because I have 1 authorized payment a month (photos/drive). She came back to me saying it's been ongoing for quite some time. It's obviously a clerical error and I'm sure you all will fix it now I've already had to pay her exponentially more than than the actual clerical mistake it self. With the reputation you all have and earned I'm sure I'll be happy with your response and expeditious handling of the matter. My name it Thomas Graziano ([protected]@Gmail.com or [protected]@gmail.com) Thank you. Sincerely, Thomas Graziano

Desired outcome: Reimbursement

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Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

How to file a complaint about Google?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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