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CB Auto Parts and Repair Stores Goodyear
Goodyear

Goodyear review: Goodyear Auto Service, Savannah, GA - "Berwick" location

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7:07 pm EST
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Date of Service - Feb 10, 2024

I had a brake issue with one of our vehicles (losing brake fluid and brake pedal going all the way to the floor) so I brought it (2012 Ford Edge) to the Savannah, GA (Berwyck location.) After inspection...they told me I needed a complete rear brake overhaul: 2 rear brake calipers, 2 rear rotors, new brake lines and a brake flush. The manager says..."The good news Mr. Price is that this will only cost you $1250" to which I replied, "No, the good news is that it's all under warranty!" After fighting with the manager for several minutes that they had done the same job not too long ago (in March 2023) and everything he told me needed fixing was under warranty, he "finally" finds it in his computer. "Okay...you're covered" he says.

(See Invoice # [protected] dated 3/26/2023)

When I go to pick up my car later that same day, I expected my bill to be $0.00 but they wanted to charge me with a $157 for an "Engine Diagnostic Test". I refused to pay such a fee for a brake issue. I did finally agree to pay a "brake diagnostic fee" of $25. It wasn't until I got home later that evening that I realize that the only part that was replaced was a single brake caliper.

(See invoice # [protected])

I went back to the Goodyear location on Wednesday, Feb 15th to confront the manager. After much discussion, I asked him if he saw it as unethical to tell me that my vehicle needed multiple parts replaced (at a cost of >$1200 w/ labor), but after I proved to him that all the work he said was needed would be under Goodyear's warranty (24 months / 24,000 miles)...miraculously, the only part that actually needed replacement was a single rear caliper. He said "No" and something about "...the Goodyear way."

At that point I took my receipts back from him and walked out the door.

Claimed loss: Could have been >$1200 but because I am an educated consumer, I was not significantly harmed. However, I was charged $25.80 for services that probably should have been free.

Desired outcome: I would like an apology, and an acknowledgement of wrongdoing by Goodyear, and a refund of Invoice # [protected] @ $25.80.

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