Menu
For Business Write a review File a complaint
Goodwill Industries Customer Service Phone, Email, Contacts

Goodwill Industries
Reviews and Complaints

Goodwill Industries's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.goodwill.org

Learn how the rating is calculated

1.4 3 Reviews 469 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Goodwill Industries Complaints 469

ComplaintsBoard
R
1:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Orangetta Kelly is making everybody lose their job because of her actions, Orangetta Kelly needs to go and needs to resign, because she's making laundry co-workers uncomfortable, She's invading co-worker's privacy by hooking her laptop computer with the security camera making co-workers uneasy, uncomfortable, and unsafe by spying on laundry co-worker...

Read full review of Goodwill Industries
ComplaintsBoard
M
2:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries false advertisement

I worked at the Goodwill of Chattanooga. For the first year I worked at one of the attended donation sites. This consisted of a trailer placed in a parking lot where a building use to be. There was no restroom, no water, and little shelter from the elements. Ten hours a day six days a week. I moved on from there to become a Job Coach at the main offices. I saw a lot of things that were not right in my four years there. I learned that each state that refers people for job training to Goodwill pays that persons salary. The state also in a lot of cases supplies transportation and lunch money. I heard case managers and department directors, and supervisors make fun of clients, call them names(ie lurch, uncle fester). I've heard these same powers that be make racial remarks and jokes. I now see there is an ad in the want ads in which Goodwill is wanting to hire people to do the very same job clients(the people that supposedly your donations help) are meant to do. Goodwill is hiring people to do these jobs even while they send clients home due to lack of work. Please do NOT shop or donate to these people. This company was built on very good things. However at present there are some ( a lot actually) really bad seeds ruining the mission. Stop shopping with them and stop donating to them until they fix what's wrong!

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
R
1:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Last Year in 2009, Goodwill Laundry First Shift Supervisor Sylvester Campbell died and passed away, The cause of his death is unknown, Sylvester Campbell was yelling and hollering at laundry co-workers who worked for for shift, It was his time to die and his time to go. What goes around comes around and it came back on Sylvester and It haunted him. Earl...

Read full review of Goodwill Industries
ComplaintsBoard
R
3:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Goodwill Industries and Goodwill Laundry are poisoned, because Walter Smith and Kelly Telez Goodwill chief of security has been adding more security cameras inside Goodwill Industries, to make people and co-workers uncomfortable, Goodwill Security Oliver McHatten be harassing and picking on co-workers, when they be coming in to work. When me and my friend...

Read full review of Goodwill Industries and 3 comments
ComplaintsBoard
V
4:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Goodwill Industries terrible management

Goodwil in Newmarket, ON, Canada have a terrible manager(male).He is always rude this clients(never sad a HI), bad organzed (always mess on cоunter), many clouthes don't have a tag but then you go to pay (think price is 5.99)cashier take hight price - just asked manager (24.00can)it is very FRAUD ! He told me it is a new product but how I can know this... it is not tag and letter. I think this store NEED A NEW MANAGER as soon is possible or people will go away. I hope a servise wll be better soon !

Read full review of Goodwill Industries and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
azaleya
Rives Junction, US
Apr 01, 2012 4:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Who does his financial situation have to do with his complaint? Oh, that's right: NOTHING.

Being impoverished has nothing to do with this discussion. Also, being poor =/= messy, sorry to break it to you. That's an example of prejudiced thinking, and a deplorable way to ascertain the "worth" of your fellow human beings. Also, referencing poor spelling and grammatical abilities as potential indicators of an individual's employment level is logically fallacious. Your writing abilities may be slightly more adept than the OP, but your logic is deeply flawed. Let go of such hatred, you'll be better off.

ComplaintsBoard
M
9:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Goodwill Industries price on tag

I found a fake fur coat at the Goodwill Store in Hammonton New Jersey and it was priced @ .99. Thought awesome. Went to the counter and was told thats not the price on the item you cant have it.? So we went round and around and eventually called the cops to end the dispute. I was under the impression that you could only change the price label if you mark it down otherwise its illegal. Anyway basically the cop told us a store can change its price up or down if the store thinks the label was altered, In this case this would been impossible unless a storeworker possibly rigged it that way, Being it was placed on using a nylon thread tagger. Which was shot through the item twice even, Not just once. I t seems to me this goes on a lot at these stores judging by the complaints ive read across the board. These are obviously stores being run by people who are not trustworthy. Dont get me wrong this is not everyone there and you know who you good guys are, But unfortunately unless you weed out the losers they will bring the business down and end it all for everyone. Remember one thing. Everybody has there day! Just take a look at large department stores from the past and see for yourselves how theve changed hands, been bought out, GONE OUT OF BUSINESS. So STOP hiring what looks to be homeless losers who will obviously steal from you and if you think they will do anything less you deserve to be out of business and step it up a gear for your own sakes. Or the inevitable will happen. NO MORE GOODWILL.

Read full review of Goodwill Industries and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
mysticuba
US
Aug 22, 2011 9:49 pm EDT

I went to the same Goodwill store in Hammonton NJ, and what a surprised to me. The store was dirty, terrible disorganized, and even more somebody told me they having problems with bedbugs. So I did't buy anything at all. Prices are high like they are brand new. They do have brand new items but still too expensive. Last but not least, the Manager looks as Dirty as the Store, so What can we expect from it.

S
S
shop-a-holic
Ottawa, CA
Dec 06, 2010 1:54 am EST

Maybe you will have a better time at Value Village? Just a thought? SMILE! :)

T
T
tosha5252
Fort Worth, US
Sep 16, 2010 3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

silly lady...goodwill isn't going anywhere...they are not losing anything lol...it is utter amusement that you are comparing them to any type of retail store...and you are right, some, or actually a great majority of the people working there are homeless and/or with physical or mental handicaps...that's very true..so hopefully, next time you'll maybe understand and have a bit more compassion when shopping at a goodwill

W
W
woe2thegreedy1
US
Aug 12, 2010 1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's just like stuff that is not marked there and put out they are not allowed to sell. ok y isn't it marked and y is it in the store! Also, this stuff is donated hello! sell it for whatever or mark-it. Plus some of their stuff is overpriced.
I think that some1 in store was probably going to buy that themselves. It is a shame b/c I used to like shopping in there and told others about it but no more after an incident recently. From now on just shop CL.

ComplaintsBoard
K
1:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Goodwill Industries Price changing and thieft

i have seen many things going on since the store first opened. this situation effected me. i went to make a purchase of a box unopened and sealed. the price was $6.97. as i was pulling this rather last box twards the register, someone who works at the warminster store asked if i wanted him to write on the box what was in in. (i didn't know!, i was in a "take a chance mood") sure i replied. he told me it was a basket ball hoop. i didn't think so, the weight felt more like a dismantled piece of furntiure. i then asked if he could open it up for me.he came back with premission to open it. all this took place on the selling flooor. when he went to open it, he drug the box into the "employees only" but the doors were open so i could see what i was buying. when it was opened it turned out to be some form of a electronic basketball shoot with 3 balls. he asked me if i astill wanted it, i replied "yes" he was staring to replace back in the box. just then the manager and a girl named "meg" come running over saying they will not sell it for the price on the item and started yelling to close the doors on me. i tried to explain how all of this happened. they now wanted time to appraise the item and price it. no one would listen to me. they shut the doors. i went to the register to pay for the other items i was purchasing and asked for a phone# to a superviser(no one knew it) the manager then comes over and tells me the item is now $39.99. i tried to explain again how this all came about. he was not interested. i am fine with goodwill pricing and i agree its for a good cause. i hated the way i was treated. like i was trying to steal it. which is funny because i have seen so much emplyee thieft in that store. the week of christmas 1 employee wheeled a shopping cart out of the back right to the register and another emplyee followed to ring her up. the same day while leaving i saw employees carring things from the customer drop off right to their cars. you have cameras, does anyone ever bother look at the tapes? i don't think the manager is involved but quite a few of the back room employees are. i can decribe the employees and their cars. the back room employees treat the custumers terrible. i believe the "company" of goodwill is of good standards but who are hiring these days?

Read full review of Goodwill Industries and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
Reviewer72322
Dec 05, 2015 5:33 pm EST

Tried to take some jeans back but could not find the receipt but the tags were still on jeans. They would not even give me a store credit. I told them the khol's and walmart give you a store credit with out receipt. She said no they don't, i said yes they do. They get all there things free and won't give me a store credit for a $12.99 i will never donate anything to them again.

W
W
WEATHERFORD marietta ga.
Marietta, US
Feb 07, 2012 11:37 am EST

Here in ga goodwill theft's are bad, i've tried file complaints with corprate in atlanta and mr. grover cussed me out and told me it's none of my business, several goodwills here in atlanta have a theft ring going from magament down and will cover it up, buford, cumming, marietta, roswell store. jewlery is always being stolen store rules say's employee's are not allowed to buy from the store they work at. goodwill need's to be exposed and aired on tv and cable let's bring to scam to it's knee's, need video (cell phone, cam corders footage) help expose the real goodwill and stop donating real gold, silver valuable to goodwill, email contacts to creek1967@live.com so we can get it to the investagative media giants perfect for ratings, goodwill for profit only and does not help with foo, clothes, nothing so stop making them richer

ComplaintsBoard
D
6:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Goodwill Industries rude customers and employees

yesterday i was at this store to buy some fans to work on ( i repair and collect vintage fans) and i found a clip on fan and a desk fan that weighs less then two pounds ( they charge by the pound) i usually get the 8 inch fans for a buck apeace, and they dont weigh them. but the cashier i went to yesterday weighed them and the scale did not register the weight, and the guy made up a price for them on his own without calling a manager, 5 bucks ( note i can get a 16 inch fan there for three bucks) so i went over to the manager on the floor and he said he could not do anything about the price,
another complaint i have is that in the same store i have found ceiling fans (which are illeagle to sell used in this state) and i have found a bunch of fans and other stuff that could not be repaired ( a duracraft stand fan that the head was completely seperated from the stand )

Read full review of Goodwill Industries
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
1:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Goodwill Industries Injured

I was injured at a Goodwill auction. While at the auction, a portable basketball goal, mounted to a steel post, fell on my head, injuring my neck. I have permanent damage to my neck. I had surgery back in January of 2009. They put in steel plates and donor bone. Surgery was around 200, 000.00. My insurance paid my hospital bill but think Goodwill should pay as well. Goodwill said they only have a $15, 000.00 policy. I'm crippled for life. I'm also still under drs care. I have gone to several lawyers, none will take my case. I have since found out, that a lot of the lawyers sit on Goodwill's board of directors. I have gone to my local tv station, who helps people with problems with companies, they would not help either. If anyone could help me, please do. I don't know what to do anymore.

Read full review of Goodwill Industries and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
L
L
liarhater
Stoneville, US
Jan 27, 2010 1:08 pm EST

I'm so sorry this has happened to you. Try contacting your local t.v. news station to see if they will do an investigation of Goodwill. There is something awfully wrong with an organization that does not have anyone in charge. I have tried to find out who owns Goodwill, who sets the high prices, etc... All I can find out is: Goodwill is locally owned by business owners and community members(huh?), the money goes toward training and employment of blind/visually impaired, mentally impaired, and people with disabilities. That's about all the information I can find. Now for some of my own observations: Goodwill makes tons of money--period. They may very well help a few people--but---just how many people with vision, mental, etc. disabilities live in any given area where Goodwill is? Not THAT many. Also, does anyone actually know ANYONE personally that Goodwill has helped? Goodwill does not "give" anything to anyone. They will sell you anything but never give you anything. All the aisles of new stuff that they have in the stores that they think we're foolish enough to pay their prices for--they actually buy the crap thinking it will bring in more customers(this was told to me by a Goodwill employee). Sounds to me like Goodwill needs to be thoroughly investigated and exposed. Something is very fishy with Goodwill. I almost think the government is involved with them because of all the secrecy and greed. Oh well, we shall see--maybe.

H
H
helpifican
Richmond, US
Nov 23, 2009 7:17 am EST

http://www.goodwillcva.org/leadership.asp

Here is a list of the board of directors... of Richmond Goodwill -

R
R
RMasse
Adrian, US
Nov 02, 2009 5:58 pm EST

Have you tried to file with the local police and prosecuting attorney...just a thought. Maybe negligence? I would also search online for attorney from somewhere else, one of them must want money bad enough to take the case...they all do.

I
I
Injured2
Richmond, US
Nov 02, 2009 5:46 pm EST

UPDATE: I finally got in contact with someone at Goodwill. I asked him for the President of Goodwill's name. He refused to give it to me. I then asked him he had notified the President of Goodwill, he never did answer. He is still making rude comments to me. I even told him to take me to court so I could get this out in the public. I'm still under doctors care. Please do not donate to Goodwill.

I
I
Injured1
Chesterfield, US
Sep 16, 2009 9:44 pm EDT

UPDATE:

First, I would like to think the people who have left comments. Keep the comments coming.

Now, to update everyone... Goodwill, or shall I say Goodwill Management is threatening that if I don't stop calling, they will get me for harassment. Now, remember, it was about a month ago that I was asked to call back. This person, who has threatened me, is the one who said, give him a few days to discuss this with another manager. When I called back, he had someone answering his phone. I was told he was busy or out of the office. When I could, I would leave a message on his voicemail asking him to return my call. He never did... I wasn't calling him all day long. I would call him a few times a week. I did this because I was ASKED to call him back. I believe in what I'm doing is right. I was sitting on a couch, minding my own business when this basketball goal fell on my head. I was seriously injured. They don't just do surgery on you to put a steal plate in your neck if you're not hurt. I have taken pictures at Goodwill Auction of how things are just carelessly placed. Its just a matter of time before someone else is injured, as I was. Not only are there adults at the auction, there are also children running around. Can you imagine if something was to fall on a child?

I was told by a lot of the people who attend the auction not give up. They were there when this happened and know how badly I was injured. I have several witnesses who saw the basketball goal fall on my head. I will not give up. I believe Goodwill Auction is in the wrong and should pay for my medical expenses, along with my pain and suffering.

Whether you believe I'm right or wrong, you can email me at toycollector57@msn.com

M
M
Michel of Colorado
Thornton, US
Sep 06, 2009 8:48 pm EDT

I am really angry that Goodwill industries cannot help this person that got hurt in one of their stores. This injury has injured them for life and they do not have the decency to help. The sad thing about this situation is that Goodwill is supposed to help people and they cannot even help a person who was using their store to help others. A comment was made about how other organizations you will hear of all their good works but you really never hear anything about what Goodwill has done for others. What are they doing with the money that is being obtained from people who are donating items? Everytime I go into Goodwill their merchandise seems to be the same price as a new item. In my opinion this company is running a scam. I will never shop there again and I will recommend to others, my family, and friends to not patronize or donate to their stores.

M
M
mom0f4
Fairborn, US
Aug 26, 2009 7:38 pm EDT

i just got done reading about the guy who was hurt at goodwill and i didnt think they were that kinda store. i thought they was out to help not hurt folks. i shope there all the time but am thinking twice about not shoping there anymore. i sure wouldnt want to shope at a store if they dont wanna pay if u get hurt at there stores. i have been to different stores where things were lying out where somebody could get hurt. they should be responsable like any other store, if u get hurt on there property they should pay ur medical and pain n suffering.. i really hope they come around and start helping you. i will be telling my friends not to shope or denote to goodwill.

I
I
Injured4Life
Chesterfield, US
Aug 25, 2009 1:44 pm EDT

I should add this is the Goodwill Industry on Midlothian Turnpike in Richmond, Va.

I
I
Injured4Life
Chesterfield, US
Aug 25, 2009 1:43 pm EDT

Just an update. Now they want to play mind games with me. I talked to someone at Goodwill Management on Friday, August 21, 2009. They told me they would see what they could do for me and for me to call back on Monday, August 24th. I called back several times yesterday, and guess what? He would not answer my calls or return them. This isn't the first time he's done this, so I shouldn't have been surprised. I have called him several times today, August 25th and guess what again? He still refuses to answer my calls or return them. Now, why would someone say call back on a certain day and time then not answer the call? Goodwill Management, thats who. They claim to do so much for the needy. Yet I have never heard their name mentioned anytime a disaster has happened. They get free help in their stores from people who are doing community services. I'm injured for life and they think it's a joke. They don't have to wake up every morning in pain or go to sleep every night in pain having to wear a neck brace. But why should they care about my pain, medical bills and long time suffering from the injury.
So if you have donations, take them somewhere else. Take them where they really do care about people. Instead of Goodwill who are only looking out for their company not the people they claim to help or the ones who get seriously injured on their property. They think it's all a big joke...

ComplaintsBoard
A
3:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Goodwill Industries rude manner

Today, July 23, I shop in Goodwill store, the font desk cashier charge me 5 cent for the recycle fee. I said I bring my own bag and I don't need this. The lady is so rude and told me she input the amount (5 cent)cash machine already, ask me take the clothing or get out of here. I finally paid the recycle fee and told her better ask people before you charge, she answer me " I will charge you next time again if I see you "... only 5 cent that sale lady insult to me and I get the plastic bag that I don't want...

Read full review of Goodwill Industries
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
11:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Orangetta kelly and chandra henderson are the main culprits in goodwill laundry, they the ones breaking the rules, changing the rules, harassing and picking on laundry co-workers making them uncomfortable, disrespecting laundry co-workers, not giving them the right kind of respect. Firing co-workers with disabilites, firing co-workers who work in goodwill...

Read full review of Goodwill Industries
ComplaintsBoard
R
7:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In 2005 goodwill industries and goodwill laundry was nice and peaceful until 2006 and 2007 goodwill industries and goodwill laundry became evil and wicked, because of new management. The devil (Satan) brought them in goodwill industries and goodwill laundry!!! Goodwill industries and goodwill laundry are full of # right now. Because the new management in...

Read full review of Goodwill Industries
ComplaintsBoard
C
1:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Goodwill Industries unfair employee ethic

It seems that this company has very poor work ethic. This is especially true in the two charter schools they had. They intimidate their employees and never listen to the employees if there is a problem. At the beginning of the year the principal at the Woods campus was fired from what was said "budget cuts." In addition, there have been three heart attacks as a result of the stress the company puts on its employees.; two of which have resulted in death. The first employee complained to a coworker that something was wrong and could someone watch his class. His coworker assumed the teacher couldn't handle the class and ridiculed him for it. She then got the Superintendent who immediately did the same thing. However, the Superintendent then fired the employee for this. the employee immediately went to the hospital where he was told he was having a heart attack. This is only some of the issues. When the new principal died of a heart attack the counselor (who has no administrative credentials) immediately took it upon herself to do as she pleased. Teachers were sent home because the counselor couldn't do her job.

Read full review of Goodwill Industries and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Paul Smith jr
Phoenix, US
Feb 02, 2014 2:34 am EST

Goodwiil ..some production manager..on she' 50' red hair..alisha or some Name Like that she was Being a ###...and Talking ### to a mexican lady .customer ..only because she's kid was playing with a lil car on the store..and thE manager staring Saying racial Comments aboUt why the mexicans have somany kids...that was on 17 ave and camelback.. phoEnix az...2/1/14...plz dont go shop to thAt store

ComplaintsBoard
R
5:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Goodwill Security be harassing, picking on co-workers and making co-workers uncomfortable. A friend of mine Reginald Bolden who worked with me in Goodwill Laundry every time he bring his lunch to work, he put it in the refrigerator inside the cafeteria, When it comes lunch time. his lunch be gone, Goodwill Security be stealing his lunch. Goodwill Security...

Read full review of Goodwill Industries
ComplaintsBoard
R
4:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I refer anybody not to work at Goodwill Laundry, because managers and supervisors harass, pick, starting ###, and case drama against you if you work in laundry. Anthony a black guy co-worker walked out and quit Goodwill Laundry because the black man supervisor Sylvester was yelling and hollering at him 3 times over ###.If you work in Goodwill Laundry, The...

Read full review of Goodwill Industries
ComplaintsBoard
R
4:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Don't apply at Goodwill Laundry and Don't ever work in Goodwill Laundry.If you in Goodwill Laundry, they will have you working in the back in the dirty area.Working with sheets, blankets, and pillowcases with blood, ###, urine, and other bodily fluids.You will see different colors of ### if you work in the dirty area Lots and lots of co-workers quit...

Read full review of Goodwill Industries
ComplaintsBoard
R
4:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm an ex co worker at Goodwill Industries of SE Wisconsin, I worked in Goodwill Laundry for 2 yrs, In march 2005 I was hired to work in Goodwill Laundry, The manager was a white woman, She was nice to meand the other co-workers, She showed me and everybody respect, She never fire co-workers with disabilities, She never fire co-workers who go a good job and...

Read full review of Goodwill Industries and 3 comments
ComplaintsBoard
N
5:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am an ex-employee of GoodWill Industries in Western Illinois and I have seen the honest donations of good hearted people be thrown in the garbage.These items had nothing wrong with them and were thrown out due to, 'needing to make room for more'. Employees in the back near the donation door are told to never let the donators see you throwing out there...

Read full review of Goodwill Industries and 7 comments
ComplaintsBoard
D
3:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Husband and I among other relatives have used the Goodwill Store located at 7812 Lake June Rd. Pleasant Grove for over Twenty Years . During that time we have never expierenced such unethical behavior, is not a justified attitude from a Manager or senior associate at this location. The person in question is an afro-american eldely lady with a walking...

Read full review of Goodwill Industries and 9 comments
ComplaintsBoard
J
7:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Much like other complaints on this site the Dallas Goodwill located on Greenville Ave is infested by unethical behavior & corruption from managers & associates. On a daily basis employees can be seen either doing favors for preferred customers (family members) or purchasing items that have not been put out onto the sales floor for customers. The employee...

Read full review of Goodwill Industries and 6 comments

Goodwill Industries Reviews 0

Looks like Goodwill Industries has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Goodwill Industries, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Goodwill Industries

Screenshot Goodwill Industries
Goodwill Industries offers a variety of services, including job training, employment placement, and other community-based programs for individuals facing employment challenges. They also operate thrift stores nationwide, selling donated goods such as clothing, furniture, and household items.
How to file a complaint about Goodwill Industries?

1. Log in or create an account
To file a complaint or review about Goodwill Industries on ComplaintsBoard.com, start by logging into your ComplaintsBoard.com account. If you don't have an account yet, you can create one on the website.

2. Navigating to the complaint form
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title
Summarize the main issue you have with Goodwill Industries in the 'Complaint Title' section. Be concise but descriptive to capture the essence of your complaint.

4. Detailing the experience
Provide detailed information about your experience with Goodwill Industries. Mention key areas such as any transactions you had, steps taken to resolve the issue, the nature of the problem, and the personal impact it had on you. Ensure to include relevant details to support your complaint.

5. Attaching supporting documents
If you have any additional supporting documents related to your complaint, remember to attach them. However, avoid including sensitive personal data in these documents.

6. Filling optional fields
Use the 'Claimed Loss' field to state any financial losses you incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Goodwill Industries.

7. Review before submission
Before submitting your complaint, review it for clarity, accuracy, and completeness. Ensure that all necessary information is included to effectively communicate your concerns.

8. Submission process
Click the 'Submit' button to submit your complaint or review about Goodwill Industries on ComplaintsBoard.com.

9. Post-Submission Actions
After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged to follow up on the progress of your complaint.

Remember to follow these steps to effectively file a complaint or review about Goodwill Industries on ComplaintsBoard.com.

Overview of Goodwill Industries complaint handling

Goodwill Industries reviews first appeared on Complaints Board on May 9, 2007. The latest review Goodwill laundry and linen services deserve to be closed and shut down was posted on Jun 19, 2024. The latest complaint don't work or shop at goodwill was resolved on Oct 22, 2014. Goodwill Industries has an average consumer rating of 1 stars from 472 reviews. Goodwill Industries has resolved 47 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.9
60 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Goodwill Industries Contacts

  2. Goodwill Industries phone numbers
    +1 (800) 466-3945
    +1 (800) 466-3945
    Click up if you have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number
    +1 (770) 963-7793
    +1 (770) 963-7793
    Click up if you have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number
  3. Goodwill Industries emails
  4. Goodwill Industries address
    5810 Indianola Drive, Derwood, Maryland, 20855, United States
  5. Goodwill Industries social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 28, 2024
Goodwill Industries Category
Goodwill Industries is ranked 35 among 121 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.