Regarding 7702 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747,
This evening my husband, my daughter and I visited Golden Corral after leaving Disney World around 8.30pm. We had a number of issues and won't return again unfortunately, here are the issues we encountered.
1. I must of waited at least 5 minutes by the carving counter for someone to help while multiple members of Stagg passed by me, 2 even on cell phones. When I finally got someone's attention she was highly annoyed, couldn't speak English so I pointed to what I needed and she kept throwing her arms in the air not seeming to k of what I want. She finally threw down a piece of turkey on my plate and shouted something at me I didn't understand.
2. My second complaint was while I was at the dessert counter with my daughter (also multiple other people these and children) the Stagg behind the counter where laughing and using curse words very loudly!!! I was in shock. The 'F' word and the 'S' word was used before I quickly moved my daughter.
3. The cleanliness was disgusting. There was food mixed in to other foods like tater tots swimming in spaghetti sauce. The ice cream counter was so disgusting that we didn't get ice cream. I should of taken a picture. Melted ice cream, nuts, candy, broken cones and all kinds of stuff allover the counter.
4. We decided to go speak with the manager about our experience. She didn't apologize once. In fact she came up with an excuse for the rude lady that 'served me' at the carving counter saying that the lady is about to have surgery and is stressed!!! I just had spinal surgery 4weeks ago and I do not use that as an excuse to be rude to people and throw food at people! As far as the 2 men cursing behind the dessert counter she said she would 'talk to them'.
It's unfortunate because our waitress Rosa was WONDERFUL, couldn't of asked for better but after we paid for the food we didn't eat and the experience we had we weren't going to pay more money therefore she didn't receive a tip. Her hard work and pleasant manor suffered because of the other staff. We go to Golden Corral a lot and have never had an experience like this. This is the Golden Corral close To disney world where they get hundreds of families with young children daily and I hope they don't experience what we did and learn a few new curse words during their dinner! We are pass holders to disney and eat at a restaurant every weekend that we go but not this one again. I myself have been an assistant manager and would want to know what was going on in my store/restaurant. I am writing to request a refund for our meals please. My contact info is (Emma Walter [protected] [protected]@hotmail.com) i don't mind being contacted by somebody from the company but not the manager of this location I have written about. Thank you for your time, Emma Walter