[Resolved] Glocell — incorrect contract migration
i have received poor service from the time I migrated from Autopage.
i have tried to upgrade my contract 3 times in one month with glocell at the canal walk branch and every time they get it wrong. Due to a delay on the glocell branch employees i failed to get the January 2017 promotion, when i call or go to the branch nobody knows about the status of my query or escalation including the manager of the store. they make promises to fix my contract and get back to me but fail to resolve the issue even after 1 month. due to the incompetence and disgusting customer service i have lost faith in the cell c brand and will be moving to a new service provider.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
GloCell Customer Care's Response · Mar 01, 2017
Dear Valued Client. We do apologise for the inconvenience caused. May you kindly forward us your account number and contact number so we may contact you to assist with your enquiry. You may forward your details to [protected]@Glocell.co.za. Kind Regards Pam Henry
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