SUBMIT A COMPLAINT

[Resolved] Glocellincorrect contract migration

5
S Review updated:

i have received poor service from the time I migrated from Autopage.

i have tried to upgrade my contract 3 times in one month with glocell at the canal walk branch and every time they get it wrong. Due to a delay on the glocell branch employees i failed to get the January 2017 promotion, when i call or go to the branch nobody knows about the status of my query or escalation including the manager of the store. they make promises to fix my contract and get back to me but fail to resolve the issue even after 1 month. due to the incompetence and disgusting customer service i have lost faith in the cell c brand and will be moving to a new service provider.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • GloCell Customer Care's Response · Mar 01, 2017

    Dear Valued Client. We do apologise for the inconvenience caused. May you kindly forward us your account number and contact number so we may contact you to assist with your enquiry. You may forward your details to [protected]@Glocell.co.za. Kind Regards Pam Henry

Responses

  •   Feb 27, 2017

    Hi @stace0702, we do apologise for the inconvenience caused to you. Our team would like to assist. Please forward your Cell C number or contact number to [protected]@cellc.co.za, and we will be in touch to assist. ^BM

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