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Globe Telecom
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559 complaints
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ADVERTISIMENT
E
7:03 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - unprofessional staff; poor specialist

A new Globe store specialist, Jurito T. Jastia Jr. in SM North Edsa Annex has been rendering poor service to the irate of customers. He addresses the customers with disrespect as if he owns the company. He is not fit to do his job in a professional manner and apparently does not know anything of what he's doing. He is not able to function well under pressure and argues with customers if he is not able to provide them with good explanation.

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J
Sep 05, 2014 4:49 am

We just received a notice that because we use a Magicjack with our internet
service, Globe wants is to pay P10, 000! Only in the Philippines would someone come up with such an idea! The problem with Philippine telecom companies, is that they are heavily invested and owed by politicians who maximize their profits be passing regulations that stop technical advances. The people like to have a monopoly, not competition.

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R
11:21 am

Globe Telecom - violation public rights

Globe Telecom is a phone communication set up to for inmates to make collect calls from prison to family, friends, etc.. This Globe phone company intentionally block all other phone systems, such as Century Link, Quest, Camcast, to only accept collect phone call from prisoners threw Globe Telecom. The Public or customers the have the own phone or collect call threw there phone company are being violated by being block or force to pay Globe Telecom funds to recieved call from there family members or prisoners; when the Customer or Public person has allready pay for or allow to recieve collect threw there own phone company (which a public phone system> My ph. no. is 253-984-9583. I am century link customer and have collect phone call on my landline. Globe telecom block my Century link line and want me to pay double for collect calls threw there system. This is violation of the Public rights to communication and right not help to contract without agreement to contract. This company has violation numerous laws by invading rights of consumer and customers of Century link ; inviolation of Laws setfore by United States Of American.

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Globe Telecom - approval of broadband to fraud person

Sept. 22, 2013 when I decided to apply for an additional post paid plan at Globe Robinson's Place Manila. Mr. Espedido assisted me in my new application and asked an I.D. that will prove my identity but the said application was denied after assessment of my profile due to the broadband which is under my name with P8, 848.97 amount of credit of but already...

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10:19 am
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Globe Telecom - customer service & billing system

We've been subscribing to some of Globe's postpaid plans. I say 'we' because my tita is the one applying and gives us the gadget so we're the ones paying the bills out of our allowances. One time I asked her about how the advance payment is being consumed. She told me she doesn't know because everytime she asks them she gets confused, which btw I think is a...

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J
2:09 am
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Globe Telecom - postpaid line application

I already cancelled my plan with You (GLOBE). false promises made by your sales rep. abt freebies for sending of requirements within the day and QUICK approval of line application. I went through the trouble of getting those requirements done ASAP so I can have my line within the week before my clients leave the country. now youve really impacted on my...

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J
12:40 pm
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Globe Telecom - very slow connection

When I use my prepaid tattoo stick, the connection is very slow or none at all. The signal is good but download speed is 0.00. But when I subscribe to globe's supersurf50 service, the speed suddenly climbs up to as much as 9 mbps. I feel globe is trying to force us prepaid users to continuously subscribe to their supersurf service which is against our will.

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M
11:59 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - repair of defective unit

I returned my defective Iphone5 I got from Globe last August 23, 2013. Today is October 29 and I have not even once received any feedback whatsoever from them. I returned my phone in the business center in GT Tower in Mandaluyong and now they have moved to Taguig. I called up the hotline to follow-up my concern and it was escalated numerous times since according to the CSR that the tech support has not yet provided any feedback onmy def phone. Again, I called up earlier and the CSR told me that I need to contact the branch/business center in Taguig to know the status of my defective phone. Now, I tried looking for the contact number of the said Taguig Bus center and i could not find any (CSR does not even know the contact numbers of their business centers). I called up one branch to ask the contact numbers and they told me that Taguig does not have a landline. They adviced me that I need to go there just so I can follow-up my defective phone. Seriously? I have to go all the way to Taguig just so they can tell me that my phone is still not repaired?

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N
Mar 23, 2015 4:49 am

Stupid slow Internet connect
They will txt you we notice you using
High data ! So what I would use now .I though you always
Satisfy the customer but now I'm wrong place do some action about
My concern ..

-costumer

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D
May 18, 2015 4:49 am

i AM DOROTHEA RAYMUNDO, MY ACER CP WAS DELIVERED DEFECTIVE, GLOBE TXTED ME THAT I WILL PREPARE MY ITEM FOR REPLACEMENT, HOWEVER IT IS ALREADY 2 MONTHS, UNTIL NOW, I COULD NOT USED THE PHONE, PLEASE INFORM ME IF I COULD WAIT THE REPLACEMENT OR NONE AT ALL.

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L
Jan 13, 2014 4:49 am

I have a friend who had experience the same thing. The only difference is that her Iphone 5 was returned back to her after 3 months of waiting but still defective.. What a poor customer service! "NUMA-NAPOLES" Ang Globe Telecom, I've experience the same situation way back 2010 and I'm not gonna come back to them! seriously they're filty customer service is very awful!

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A
9:24 am

Globe Telecom - prepaid pocket wifi

Regarding po s binili kong prepaid pocket wifi last MAY 2013 sa halagang P2, 899.00. Halos wala pa pong 2 wks. kong nagagamit ang nasabing item eh nasira na po ito ( ayaw mong mag connect ng wifi s anumang gadgets).Hindi ko po ito agad naibalik kc may trabaho ako kaya nung JUNE 27 2013 dinala ko po s Sm lipa ang prepaid pocket wifi pra patingnan s mismong binilhan ko nito s GLOBE TELECOM SM LIPA at dahil 1 wk. lang po ang warranty hindi po ito napalitan ng bagong unit. At dahil alam ko po na hindi ko naibalik sa tamang warranty date kelangan ko po sumunod sa policy ng GLOBE.. As per Mr. ROX LAURENTE IVAO (CSA) maghintay daw po ako ng mga 1 month or tawag sa binigay kong contact #. NAghintay po ako ng tawag hanggang 3 months pero wala po akong ntatanggap na tawag kaya sinadya ko na po s SM LIPA GLOBE at ang sabi nung isang teller ay hindi pa raw po gawa" UNDER REPAIR" pa ng customer service ang sabi sakin after 2 hrs. akong naghintay tawagin ang # ko yun lang ang nakuha kong sagot sa teller. NAgbalik ulit po ako ng Oct.3, 10 and 16 at lahat po yun ang sagot sakin ng teller ay UNDER REPAIR pa rin. BAka naman po pwede nyong aksyunan ang complain ko na eto kc ako po ako 1 wk. lang nadelayed na hindi naibalik ang item pumayag na for repair dahila alm ko po na may mali ako at wala pa 1 month ko napakinabangan or nagamit ang item sa halagang 2, 899 pa nung binili ko pero ngayon po ang prepaid pocket wifi na lang ay naghahalagang 1, 900 na lang bumaba na po ang nasabi nyong produkto pero yung sakin na binili ko pa ng mas mahal eh hindi man lang mabigyan ng aksyon at higit sa lahat mas matagal pa sa repair ang unit ko fr. JUNE to present kesa sa nagamit ko lang na halos 2 wks. lang Bilang consumer ng inyong network di ba nakakahiya naman po para sa customer na gaya ko ang ganitong sitwasyon? Ganun na lang ba kayo kaluwag para tanggapin na lamang lagi ang sagot sa inyo ng supplier nyo na ganun lang kahit bumilang na ng buwan ? Sinisira nila ang good service ng GLOBE TELECOM..Sana magawan ng aksyon ang reklamo ko na eto ...IMEI NO. 869470010533326 ( CLAIM SLIP)

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Update by ailene biscocho
Nov 07, 2013 9:52 pm

Pls.pay attention to my problem on the pocket wifi

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J
5:02 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - poor service

I applied for a postpaid plan from them (SM Megamall Branch) on June 18, 2013. Sadly, it took them a while to polish everything and got a phone call from them on July 5, 2013 saying that my application was already approved and they would let the said branch call me once my purchase is available for pick up. They couldn't give a turn around time which is imperative on setting a customer's expectation. Made several phone calls for follow up and they kept promising to give me a call w/in the day and I was too stupid to think that they would do that. "Sobrang Paasa". I am someone who is going make business w/ them but it appears that they are not that eager to have a new one. But I want to thank them for making me realize this early that I won't get a satisfactory service I need. By the time they call me, I would gladly cancel the application.

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E
Mar 26, 2015 4:49 am

yawa ni nga globe.
importnte kaau ang mga msg ug call saamu a samot na saamung mga pamilya nga layu saamu a. pero tngud sainyung way pulos nga sgnal dri. dli me ma contact. ug txtsan me dlyd kaau ug twagn dli me ma contact. unsa nman ni? wa koy labot ug dli mo ksabot ug bisaya!. inyuha nanang problema!. yawa mo .. htage pud mig saktong sgnal dri. dili lang cgeg pa dako ug itlog . animal! tarung2 mig bayad dri. nya mag ing ana mo?! ma datu ko pohon. paliton ra kunag ipa ssira. animax mo nga globe!. bwesit. mga matay unta mo uie!

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ADVERTISIMENT
R
6:28 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - revealing of personal information

an employee revealed personal information of a certain client to her friend. as far as i am concerned, i know that an employee is not allowed to give any personal information of a client for that matter because it is confidential. what is the legal action regarding an employee who reveals some personal and basic information to someone especially if these information were used against the person?

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J
1:29 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - rude cs supervisor

here is the AWFUL story:

I made a call regarding GCASH customer service (no option to talk to live agent), but repeatedly I was given incorrect instruction by the agents so I lost my patience and I requested for a supervisor.

I can't remember her name Daphne or Steph, I vented out and told my story, she gave the same instructions which were all tried to no avail, then suddenly she sigh-ed and when I asked her what's that for, she replied ''nothing...'' (in a timid/sleepy tone). Wow, that's very professional. I asked for higher manager due to her attitude and put me on hold for more than 30mins, then the line was ended (dunno if she released it or the connection did.)

I raised this to their complaints desk, none attempted to resolve

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G
8:47 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Globe Telecom - delayed delivery of handset - application for recontracting

I applied for recontracting thru Globe Hotline 211 after mu 2-year contract for Globe SuperUnli 599 has already expired. Expiration was Feb 15, 2013. I started applying since Feb 17, but since the handset I am looking for is not yet available, I waited and waited until I got tired of waiting for almost 2months. I chose a different cellphone that wa...

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S
10:53 am
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Globe Telecom - unauthorized charges by 2123 facebook on globe

I am a GLOBE prepaid subscriber the particular promo by 2123 or facebook in globe charges me but I never subscribed for it. Although it only cost Php 2.50 every now and then it has become irritating. I never use my celphone in surfing the net, mostly sms to friends, now I believe who the culprit was when all of 2 loads of Php 20 just disappeared. Come to...

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D
8:02 pm
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Globe Telecom - urmaneta, laiza rynna d

I would like to make a complaint regardin this employee URMANETA, Laiza Rynna D, a Sales Strategy, Development and Operations of Globe Telecom who has been working with me regarding a postpaid application. I understand that some of us may not qualify, however each customer who applies for a product regardless if they qualify or not deserves a prompt feedback not to keep them hanging. This Laiza at the beggining kept on calling getting information from you (without doing a proper background check), then giving you all sorts of form. She will be calling in the middle of something or on wee hours of the day. Then when you do a followup, never care to return your text message or answer your call. And your motto for globe says Globe cares? I just hope you will treat your customers properly and response promptly. Honesty is everything.

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Z
Jan 16, 2015 4:49 am

The following was my last communication with a globe call center agent sent last January 13. The original message had attachment of the requirements they asked from me. I applied for a postpaid plan as early as December 20. Until now, they have not done what they have promised.
-------------------------------------------------
Hi,

I hope you can really fulfill what you tell your customers. Again, I would like to reiterate what have been promised to me by the previous agents. Since December 20, I was promised that I'll get a call from a verifier. After submitting my requirements, I was told that I'll get my unit between 3 to 5 working days. Since I didn't get any of these, I kept following up till the 6th time. I was told the same thing and asked the same standard questions over and over and over again. And I was promised same things over and over and over again. I followed up 4 times via facebook. I was told to call up the hotline. I did and was again asked to answer the same questions and was given same answers a hundred times coupled with apologies. I'm beginning to lose my trust that those promises will ever be fulfilled.

I hope you can be a little bit more prompt with your customers, otherwise, don't promise anything if there is no assurance that you'll be able to fullfill any of these promises.

Thanks for understanding my sentiments. The requirements are in the attachment. I would appreciate if you can acknowledge that you receive all these requirements. Thanks.

Zillah B. Herrera

---------------------------------------------------------------------------------
The last reply I got from Globe was filled with apologies and promises that they would "really" take care of my concern. Until now, I haven't heard from them. I can't anymore count the times I've followed up my application with them. Because of them, I decided NOT to pursue my postpaid application. Globe sucks!

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ADVERTISIMENT
D
10:00 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - wrongfully charged

Hello this thing just happened today jan 4, I just got a call from my wife that, my previous post paid line which, I already terminated last year mid of October. It is still active I been charged for. So I called the globe customer service, it took me 30 min to get connected to the service personnel. When I got to talk to the guy for 15 min, explain about my situation. Which I am being charged for my previous post paid which I terminated last year mid oct. the guy from globe customer service, told me it is not their area so I should call the department which is in charge for the disconnection. I was really stunned and, surprised how the customer service treat their client. I have a feeling he is trying to avoid the problem. I felt very upset, only thing I heard from him is I understand your problem. If he understand my problem, isn't he try to solve the problem rather than, telling me contact other department for my problem. For me I found it very rude and, the globe customer service is not really helpful. Beside I always had the similar problem previously, and the globe customer service told me exactly the same thing, as today.
I am wondering what is whole point having, customer service it does not solve the problem. I like globe but recently I getting really disappointed with the service they provide. I hope when I contact the department which, is in charge of my situation, don't say the exactly the same thing. What I hear today from the customer service.

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L
Jan 08, 2015 4:49 am

I just loaded 47pesos and i'm trying to register for all20 the it says may balance is not enough. How can that be possible i did not even use my load. It means GLOBE is just eating my load? Please load it back to my number [protected]. This is unacceptable!

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K
7:01 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - bad customer service

I got 2 postpaid mobile plans from them and I've only been with the company for a year now. I specifically ask to receive a paper statement so I can present it to my company. However, my Billing Statement is not being sent automatically every month. I would have to call twice a month to ask for them to send it for a year! They would always say that its the delivery company's fault and never owned up to their mess. I would understand if there was a problem but not fixing it for a year is not good enough. I had enough and I asked them to remove my contract on just 1 account, reasonable enough knowing that I have problems on both. Still they would ask me to pay out my termination fee. Whenever I ask for a supervisor it would take them an hour to get one. All this stress and wasting of my time just for a statement to be sent automatically. THIS IS SOO PETTY BUT A COMPLETE WASTE OF MY TIME.

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G
Mar 08, 2013 4:49 am

Your EMPLOYEE ever since he rented a room in our subdivision keeps on bringing home your vehicle and double parks. We as an association and owners are not doing this and already talked with him that the road where he parks is private and he is the only one doing this. Seeking assistance for us to file a formal complain in your company against this employee of yours. FYI also that his tenant is also doing illegal business as we do not allow them to build and convert the supposed residential building into a business. They are operating without business permit and have not paid anything for the tax which we are shouldering since 2017.

Address is B42 L20 Dreamland Subdivision, Hagonoy Taguig City.

Plate Number is NQX 560

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A
11:16 pm

Globe Telecom - prank texters

Just encountered a texter telling stories about my personal life, which, not everything is true. Subscribers are using the network nowadays to send messages to people without introducing who they are. ALL networks should have programs to trace where users of the simcards are located to avoid this kind of disrespectful acts.

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M
12:56 am

Globe Telecom - load

Good PM...Got some problem with my Cp since last month. I happened to experienced that after I load my Cp for the amount let's say 20P or 30P..without being used. The next day there is zero balance to my load. I don't use it yet its gone. I don't load anything that will gonna eat my load. If ever 2 texting and there it goes zero load...:(...Obviously I am not the oly one whose having the same problem. According to the newspaper that I read. Complaints everyday is getting bigger and bigger...:(...When will this gonna finish...hmm hope its not to late for me to change a sim that will work better than this Globe...:(

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M
Jul 16, 2012 4:49 am

good pm.nagpakabit po ako ng globe landline july 6, 2012.at ng dumating ang bill ko pinagbabayad ako ng php2, 030.21 sa july 27, 2012...samakatuwid wala pang isang buwan magbabayad ako ng ganitong halaga.Samantalang ang apply ko lang po plan ay ung 999/month...bakit naman po ganito kalaki babayaran ko...Sabi ng agent na kinausap ko 999/month babayaran ko bkit po ganito ang nangyari.hindi lang po sakin nangyari ito pati na rin sa tiyahin ko na halos kasbayan ko nagpakabit ng globe landline broadband...

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A
6:44 am

Globe Telecom - kaye santos emplyee 9817

Good pm,
Im allan delos reyes and ung account ko ay under sa girl friend kong si queenie davis,
With cp number 0917 6235 700, gusto ko sanang mag complaint sa team leader na kausap ko time, 8:30pm, name of the tl is kaye santos with employee number: 9817,
Tumwag ksi ako dahil sa nicki minaj ticket, nag simula akong tumwag para makuha ung code sa nicki minaj ticket last sunday june 30, at sabi sa akin within 24-48hours lng matatanggap ko ung code para makapapalit ng ticket sa sm ticket, pero umabot na ng isang linggo pero wala pa dn akong natatanggap na code o kht na ano mang code. ngayon na dumating na ung code, at tumwag ako sa sm ticket sabi nila wala nang avail na seat sa lower and upper, gen add na lng ung avail. napaka unfair un sa amin ksi ang reason bkt kami kumuha ng ticket ay para lng dun sa concert na un, at kung sana nag send mga maaga ung code sana hndi gen add ung makukuha nmn (which is tumwag ako last sunday monday and tuesday sa sm ticket and sabi nila avail pa din dw ung seats), ang point ko d2 ay sana kung binigay nila ung ticket within the give time frame (at sana ung mga agent nla na hndi nag nnotes) ay gnwa ung tamang traboho nila na gwan ng praan ung issue ko sana hndi ko na tanggap ung code ng late,, tapos kanina kausap ko si kaye santos with employee number: 9817, hndi sha nakikinig sa akin at super hndi sha marung mag empathy since super badtrip na ako sa nang yari salagi nyang sina sabi na hanggang dito na lng dw sorry na lng dw.. sana kung my recording kau jan pakinggan nyo ung call na un para malaman nyo kung pano sha mag manage ng escalation at nung part mag sasabi pa akong mga ways or option para sa magawan ng paraan ung issue ko, bigla nya akong ni - release! super nakaka inis ung ganun super tagal kong nag antay para makakuha ng supervisor tapos rerelease nya lng ung call ng basta bstaa,, ang gusto ko sana ya bigyan ako sana ng credit para d2 hndi na nmn kukunin sana un ticket pero bbgayn nyo ako ng free 3 months montly service fee or what kaht ano bsta credit d2 sa account nmn,, sa totoo lng super loyal kami sa globe dhl sa tagal nmn gumagamit ng globe now lng ako naka experience ng tl mismo ung mag rerelease ng call.. db call avoidance un? moving on sana isa sa inyo ay tuwag sa akin or mag email sa akin para ma resolve ito. dahil as of moment feeling ko, kung ung tl nila marunong mag release ng customer. what more pa kaya ung mga agent. pa hirap sila ma resolve ung issue release na lng ung ggwn nla. kung totoo na pure customer kayo sana makipag usap kau sa akin asap, ito ung number ko 0917 6235 700 or email nyo ako sa email add ko, allan. [email protected] au, pd ako tawagn every day 7am or gabi 5pm onwards. again kung pure customer kau sana makipag communicate kau sa akin,, maraming salamat. — allan delos reyes

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R
9:03 am
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Globe Telecom - notice of legal action

I received a NOtice of Legal Actrion form Globe Teleocomes for not paying my internet bill of P3900 and in the letter i got it say that i need to pay P11, 000+ how come. Is Globe really sending this Legal notice from arboladura marcelo & associates law offices...

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