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Globe Telecom
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561 complaints
34 resolved 527 unresolved
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R
6:42 pm

Globe Telecom - prepaid load call text and internet

I would like to raise a complaint regarding the preload gosakto, last night I followed the instructions which was specified as such in the card and it was okay but when I checked it this morning and tried to it to my surprise the remaining balance was 3 pesos and I load 100p pesos I never use the phone not until this morning very much appreciated if you take some actions regarding this matter. Thanks

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K
3:58 am

Globe Telecom - automatic load deduction

This happened on 9/15/2015 . I loaded up on 9/11/2015 with pre-paid load worth 500 on my number (09166403629) and on 9/15/2015 I was deducted with 300+ worth of load out of no where. I didn't call anyone. Called globe service for my concern and told me to wait till the issue was investigated. My load is now 43 pesos. globe telecom continuously deducts my account without any reason and the service department can't even give me immediate action. what kind of service does globe telecom have poor service and poor turn around time for complaints.

I am expecting globe telecom to return all those unnecessary charges and fix issues ASAP

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F
10:41 am

Globe Telecom - customer representative

We reside in usa, these representatives are calling us to sell products even at 2 am! They call multiple times a day anytime, they dont care if we are sleeping! The worst is most of them after we signed up are asking for money for fare or to buy their snack, one representative specifically asked for money to buy kfc! Never heard of these kind of people but only from the phillipines! You are a disgrace to the race. You people need to get lesson on ethics!

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F
6:18 pm
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This review was chosen algorithmically as the most valued customer feedback.

I'm an online tutor and because of the very slow internet connection (.15 to.20 download speed, and .06 to .10 upload speed), I had to cancel my classes last night, August 25, 2015. This incident has really cost me a lot--penalties, score, and rating. I called 5 times last night and according to the last agent that I talked to, I have to WAIT FOR 3 BUSINESS...

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A
11:47 pm
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

no internet connection for almost a month though we paid all our dues. We would like to request for a refund unless they will fix the issue as soon as possible. We keep on calling to follow up the problem but they're not doing anything. They just keep sending us the message like this, kindly see attached photo.

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E
3:25 am
Verified customer This complaint was posted by a verified customer. Learn more
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hi, my line was cut aug. 5, 2015. I have not received billing statement until somebody from globe told me that it was temporarily cut and i should pay the said amount. unfortunatle, i was sick then and just recover aug. 9, 2015. the following day, aug. 10, 2015 i rushed to globe center sm san lazaro and paid 2, 635.00. I asked the cashier when can my line...

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I
5:04 am

Globe Telecom - customer service level

My move request is still pending after almost a month, affecting my work and personal life. If you try to cancel or close the account, they will give you the contract default penalty fee, even though it's their fault in the first place. So one can't transfer to another provider. Globe verified that the area was serviceable, yet after transferring to my new location, service was not moved, until now. Talked to a lot of people already from their so-called customer service (I don't know who they are servicing, because I'm a customer yet I don't receive proper attention and respect from them). Talked to 4 or supervisors, 2 Managers and uncountable number of reps. My request was escalated 6 or 7 times, call back promises were never fulfilled, and if you wait for a manager to take a look at your issue, it will take you at least 2 - 3 hours.

Globe customer service also likes to put you on-hold for hours then will just dropped the call if you wait. I'm currently on the line for 3 and 32 minutes now, still no manager. I'm guessing they will just dropped the call again.

I do hope that Globe would get worthy BPO's to handle their customer service department. The ones they have right now are a joke to the industry. I could easily say that these people lack the training, courtesy and professionalism to be taking calls from customers that provide their salaries.

This type of company should be reprimanded by the National Telecommunications Board or Agency, so they will take their customer service level seriously.

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K
4:40 am
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I received about literally a dozen unsolicited promo phone calls from Globe Sales today. This has been going on for a long time, but today was the worst. They also call at awkward hours, before 8am, and past 10pm. I keep getting unsolicited telemarketing calls from Globe, saying I'm qualified for some overpriced plan for some cheap tablet. Once, I asked...

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P
6:27 am
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom - I am getting nowhere

I subscribed for a postpaid plan in globe ayala last January 21, 2015 for Php2499. after 8 days Ithe unit got busted and they will never replace it. the LCD of my Samsung S5 got replaced. after 2 days (January 30) I got my unit. 4days after being repared I then encountered the same trouble still the provider would not even replace my phone. I then found out from theie repair company that the phone's mother board was the one that was defective.This phone that I was using now was opened 2 times by their partner repair company (Junrex Samsung Ayala). third bad experience is that they even called me for billing yesterday for my bill which for PHP5200 and they will disconnect my service if i havent settled the account in 7 days. I mean, iI paid for the initial amount of $2500 and the CS rep said that this is because my billing cut off was the 23rd so they are billing me the full amount the 23rd. I could no longer take the hassle so I am knocking into your doors for complaint againts this very abusive company. I have been a subscriber for less than 2 months and I am having this trouble. this has been affecting my job and my budget. Also they are giving away my contact info to a lot of companies that i dont have any access to. i mean this is a violation of my privacy. I hope you can help me cause i have been hoping for quite sometime for someone yo help me. all i get are promises from their CS and I am growing tired of them.

This is the complain that I filed for NTC and the same complain that I posted online for consumer sites. I AM HOPING THAT I GET NECESSARY HELP THIS TIME.

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R
6:51 am
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Hi. I want to complain regarding my prepaid load. My number is 09052694320. I loaded my sim last Wednesday (February 18, 2015) 150 pesos and I registered to GOUNLI50 and I got the confirmation that I was already registered to the said promo. The following day I checked my remaining balance cause I was supposed to share-a-load with a friend. So I wa...

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J
8:54 pm

Globe Telecom - elective browsing

When i got back from my vacation, i started to work again when i noticed that www.amazon.com is slow. I didn't mind this at first because i thought the website itself is having an issue, but after 3 hours the website is still slow, so i decided to chat to amazon and they said that there is nothing wrong with the website. I went into a friend's house to check if they are having the same problem and they dont. i called the technical support number of globe and they gave me a reference number and told me to wait for 3 days for this issue to be fixed and its been 4 days now and no feedback from them. i kept on ringing them from time to time but they always gave me this PROTOCOL thing to follow which is very annoying because i affects my job, and if the problem is not resolved within 1 week i might lose my job as well. does anyone know where i can file a normal complaint for globe? i hope someone can help me out, because i did not apply for DSL connection for pleasure, i applied for it because i need it for work

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1 comment
J
Mar 15, 2015 9:29 pm

Check your allocated bandwidth in your subscription. Its best-efforts. If you are exceeding the up/down traffic, the telco has the right to enforce policy to deliver "best-effort" it will be same for any other website. Then if its not really DSL like WiMax or LTE, you may have a different problem. Then if there is a capacity congestion in Bacolod, that could also be a problem. Good Luck with it. Hope you get your service back on.

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J
2:10 pm

Globe Telecom - postpaid plans

I've been a globe subscriber since 2012. During that time i'm in group plan for 1499 and added 1 single line last 2013. But last year i decided to seperate my accounts for group plans. Since then the problem start group plan has been separated and 2 numbers are been disconnected however the only line left on the group plan keep consuming data and keep charging me for fee which is still in group plan. And the other additional line acvount is worst since account was been separated last july 2014 we found out recently that the line was connected to a different account holder and account number. And befire we try to use the wrong account number to pay our bills without knowing that itis the wrong account cause it was been provided by the system generated *143# si we are comfirtably that it is the right account and when the line suddenly disconnected last august, i called their hotline but the last consultant didnt gave me the reason why it was disconnected. Until i spoke to jp consultants name and foundiut that there is somethings wrong with the account and after that we went to globe store and show the text messages the lady from globe said that we have differentacvount number and the account number that wa been register to *143# is incorrect. Since july our payment are updated however it was been deposit to incorrect account they advc us ti submit a sample receipt but we dont have it anymore and try to explain it to them but instead of help they trying to accuse us that we really not paying our bills, now that line is disconnected and according to last cinsultant when we tried to call the hotline yesterday it is already been cancelled and nothing can do on that account, to think that it's not our fault if they provide us wrong account and they want us to pay the 8000 reflected on the correct account cause we dont have anymore the copy of our receipt.

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E
4:41 am
Verified customer This complaint was posted by a verified customer. Learn more
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Good day, I just want to give a feedback and a formal complaint report regarding my globe post paid application. My application was submitted thru online for about two months now. I have submitted and complied with the necessary requirements in availing a postpaid plan. I need to call the hotline several times, and I mean "several times" just to follow...

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N
11:34 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - billing

Hi, we have postpaid plan and we have been charge for the past three months of local data charges of which we didnt use. We complained it last month in Robinsons Manila branch that we were charged for local data charges for 2months but we didnt use them, not only that the report didnt have any results but we were still charged for another use of local data. My brother reported it again and asked what these charges were for, your representatives didnt know it either and said that the charges cannot be refunded because it is beyond the contestability period. But please take into consideration that we reported it before the contestability period, its just that no results happened which was dependent on your part.

This is what i messaged to globe facebook and their contact us page on their website

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5 comments
C
May 04, 2016 11:28 pm

as i have problems using adsl from globe i have requested refund/billing adjustment. According to the after sales departement customer must wait 2 billing periods before the billing adjustment will be implemented. I do not agree with this, Globe should implement a faster billing adjustment so that customers do not have to wait so long...

F
Sep 09, 2015 5:49 am

I am very dissatisfied about GLOBE. My contract period only until the end of June 2015. First, when my handset was given to me, I activated it when I got home as per the agent's instruction (June 30, 2013). Then after the billing period which was assigned to me (1st-30th of the month), a bill arrived and Globe charged me 1-month equivalent of my plan because of the account activation even though it's just 1 day or 1 hour before the midnight of July 1! When in fact, I did not choose that billing period and no one advised me regarding their damn pro-rated rule! Second, my plan was only until June 30, 2015 but they keep on charging me even though I no longer used my phone since July. GLOBE TELECOM IS A COMPLETE CRAP! Now, I sent them an e-mail and they are requesting for termination explanation, hindi pa ba sapat na walang kwenta ang services nyo?! You're only after the money you're collecting from your subscribers!

G
Jan 24, 2015 9:45 pm
Verified customer This comment was posted by a verified customer. Learn more

Any info regarding this complaint? I'm having the same problem since December and January Globe Billing.

S
Jan 13, 2015 7:21 am

globe = bad service. we had 1 week of no internet and voice. we reported it hoping to get a fair rebate. for 1 week of no service we only had 60 pesos rebate.

J
Nov 20, 2014 8:47 am
Verified customer This comment was posted by a verified customer. Learn more

bakit yung billing account ko hnd k mabuksan, eh ngyon klng gustong bukasan para i print k, bkt may passwird cya.

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J
12:05 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - fraud

Someone from the Globe office opened a phone line under my name in 2011 and was disconnected in 2013. There was a balance of Php7000 and they want me to pay before i can get my loyalty rewards. The billing address of the 3rd line is not even associated with me in any way and nowhere near my own address but was activated successfully. I also never received any billing notice for this line which is highly unusual as I received a billing notice for two other lines that are in my name. This just means someone from their company accessed my information and used it to create a 3rd line. I escalated this with them and will want to sue them for letting this happen.

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1 comment
G
Apr 14, 2015 2:19 am

I have a reliable source on my neighbors that mr junrey siton is using a fake and fraudulent transactions on globe postpaid plan in globe telecom his aglobe account number is [protected] with a mobile number [protected], , , he is residing at near kabayuan 2 inayawan laray san roque talisay city cebu 6045, , , last yera he is involved in fraudulent airlines ticket,

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L
7:20 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - postpaid activation

I am so disappointed on how Globe handles new customers. I applied for a postpaid plan and got the gadget and the sim on the same day which I thought was exceptional service. I was told to wait for 24 hours for my service to be activated. I was under the impression they would take care of everything and I just have to wait. I work for a telco based in NZ and I know how the processes are for activation/new connection. I'm just surprised their SLA is 24hrs while in NZ, we just say within 4 hrs. Anyway, no activation was made for 2 days. When I called their hotline, they told me my name was not showing up on their system. No record of my application or even a confirmation that I paid for the cashout for the phone and the 1 month advance for the plan. This is so frusrating.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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B
8:09 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - missing load

Hello, please check whats happening with my prepaid phone no. xxxxxxx. two times already that I loaded PHP150 this week. there were txt messages that i received informing me that they were credited already but when id register for Superunli150. it says i have no c load. The latest one happened just t PM. I couldnt even access balance inquiry for the same reason i dont have enough load. what is this, can someone steal a subscribers load?

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The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
F
Aug 29, 2015 3:10 am

I do agree with the complain. Please check why is this happening. It is very unfair to your subscribers.

M
Nov 12, 2014 6:20 pm

Hello, gusto ko lang mag complain tungkol sa nawawala Kong load..Hindi lang isang beses nababawasan ang load ko, maraming beses na..nakakadismaya..may corrupt na na sa gobyerno, may corruption din bang nag aga nap dito?

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R
6:05 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I contact globe customer service to change my internet service from 700mb to 1.5GB of data browsing per month. I was promised that it will take effect the next 30-day cycle. After a new cycle started my outgoing service was deactivated due to my unbilled charges that was already exceeded to my credit limit. It was exceeded because of my data services. I...

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D
9:11 pm
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom - poor internet service & customer service

And so, my suffering continuous in the hands of Globe's very bad Internet service. On and off. On and off. Like Christmas lights.

The last time I made a complaint was Friday, 12 Sept. 2014. I mentioned the name of the rep that I was complaining about but they still managed to ask me the name. No reading comprehension? Maybe they wanted the full name.

About an hour after I called 211, I got Internet service for about an hour or two only and it went dead again. Wasn't able to call 211 again as I need to go to sleep for my night shift work.

The following day, I called 211 again and was able to speak to Kai and got a ticket number. It was scheduled on Monday so I asked if it can be done the same day as I haven't had a decent Internet service for 2 weeks now, and it's a weekend. He said he'll put in a note but... he reassured me that it will be fixed on or before Monday. So, back to where we were.

Meanwhile, I kept on getting messages from Globe for the previous complaint, last of which was Sunday morning, assuring me that they working on it, apologizes, and never heard from them until I sent another message on Monday, around 12 noon.

I waited and waited, and no technician came or even called. I sent another message ASKING their tech guys not to call or show up as my waiting time for the day is over. It's my sleeping time and will be busy preparing for work when I wake up.

Yesterday, a certain Joy called me and asked if the service is back. I said yes, but for sure, it will be out again in a few hours. She asked if she could close the trouble ticket. I said no because the issue is intermittent and asked if we could keep it open for another 2 or 3 days. She agreed. Later, the service is out again.

Then their tech guy called me a couple of times around 7PM, the time where I'm busy preparing for work! Since I had a few minutes to spare, I called 211 only to find out that THE TROUBLE TICKET WAS CLOSED BECAUSE NOBODY WAS ANSWERING THE TECH GUY'S CALL!

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Y
11:21 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom - impossible charges

I got to read my latest billing statement this July 2013 and found that I have 2, 205+ mins of web/internet charges amounting to 600+ pesos. I did not use my mobile internet as the phone is used for calling and texting. I complained the same issue last month and had the data mobile closed through Globe hotline. They had my previous bill adjusted and this time, they claimed that the internet charges were valid. How can I have internet. Hanged if I already had it closed? Why are they not adjusting my bill now? Damn Globe! They want our money with their very poor service! Now, my Globe operator (Shane) kept me on hold for more than 40 minutes and I already told her that I would like to speak to their supervisor because she could not resolve my issue... She is a neophyte.

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