Globe Telecom

The plan comes with free HOOQ and Spotify Premium. We have called since April 11 for the activation code. Until now we have not received the code either from the phone number we have provided or on the email listed. We have called every other day because they said it will take 48 hours to be activated. It has been over 48 hours, infact it is almost two weeks and the issue is not yet resolved. When I asked for a supervisor the agent said that the supervisor can not help us. Globelines customer service is not at all servicing their customers. What is good with having chat support, customer service representative and email support if none of you can help?

I have problems with the land line, we were not using that landline for almost 3 months, no outgoing calls, but bill for that landline was Php2000+, we were using the broadband/internet only, we got installation promo of internet modem/ routers together with free landline, the installer informed us that landline was unlimited call for globe and TM only, the additional bill only was Php 100.00 only. But the bill came unlikely the same.. So I decided to cut the service for that landline, and remain the internet band. For the reason, we are no longer using landline. We were asking a bill statements for that landline, and they can't give us any copy for that statements, we were confused because we are not using telephone, only internet broadband..

Globe has an e-money service which I like and use frequently that's connected to amex virtual card, you see I needed to use this virtual card because I needed a us billing address and this service has one. I thought my problem were served even though I have to pay php 250.00 for the subscription. I was fine paying the said amount as long as i'll be able to use it for my online shopping but surprise when I got declined and got charge a dollar for it, twice. I tried calling their customer's service but wasn't able to connect with one overnight. They had a help 1234 service, which failed and a talk2globe chat but did I get an agent even though it was stated that it's available 24/7? No. Earlier this morning, I tried their hotline once again and the cs representative explained that the amex is not acknowledge by multiple merchants. Did they state that in their service agreement? Did they have that in a note? No. So, I payed for nothing since I was planning to use it for one purpose and it's not acknowledge by that merchant.

I am hoping i'll be able to unsubscribe from the disappointing service and get a refund because paying for something that's a failure is scam. Paying for false promised services is a scam.

I was about to recontract with globe today but didnt push thru as i was advissd i had 3 account with outstanding balance still. I had never applied for any additional lines with them so i was really surpirsed upon hearing this. We had security issues before that i let pass like when ny dads number was allegedly been doing share aload which he didnt do. We had reported this but they didnt do anything about the issue and we were getting no where so we just opted to have the feature disabled. Then recently the other number in our account had his pts being transferred to another no which we cant contact when we tried to call it. Also has that reported and was advised would be called back after invertigation after 3 days. Its been 2 wks now and still no call back. I already filed a complaint with ntc and sent a letterof denial to globe. I hipe this gets finished the soonest possible as i dont think i wabt to recontract with them anymore

Hello!
Can someone help me?
I am having issues with our telephone at home not having a dial tone.
What's going on?
I have paid my bills ahead of their due dates.
I am paying for the 3 Mbps internet speed and the telephone connection.
I have run a lot of speed tests, and all results say we have never gotten 3.0 Mbps
One average, it's at 2.3 Mbps. At times, it could go to as low as 1.2.
Could you please check what's happening here?
Mainly now, we want to get the dial tone back as the telephone is of no use.
The problem started a week ago, but I was quite busy so I couldn't find the time to contact you guys.
Yesterday, we had to call somebody and the service for the phone isn't working.
This is especially frustrating during emergencies.
The account is under Abegail Caide Zoilo, phone number is 418 - 4472.
I am REALLY hopeful this could get fixed soonest.

P.S. - Your live chat support is equally disgusting. It is not customer-friendly. Why do you need to put an upset customer through all of those steps before being able to finally talk/chat to an agent?

I just tried reaching out to you through the Customer Care number you provided, but can't get through. I am here in Cebu so I dialed 730-1000 and tried [protected], pero ayaw pa din. Could you please tell me what I am doing incorrectly? How could I contact you through phone?

I had nothing but problems with globe telecom.
This is my third day with their service and i think i would get a heart attack and die if i stay with these incompetent company.

I was told that i was gonna get an unlimited service with the plan i signed up with. I even took a video while it is being installed and i ask two of those people if it is unlimited, they said "yes it is". Little do i know. I am only allowed 2 gb per day. I work at home and i am on skype for 9 hours. I can't have a limit.

I called the customer service hotline of globe. All i got is a total dissatisfaction. I've been hung up many times before i get a straight and honest answer. Due to my frustration on my third day i want to cancel the service and i ask the guy named edgar for the number of their cancellation department. What he gave me is the number of sales department which is apparently closed.

I will never ever recommend globe telecom with anyone.

I ordered an iphone 6s unit on the first week of February. First, they told us that only the gray and white color is available and we have to wait for 2 months if we like the rose gold/gold. We ordered the gray one because we needed a phone as soon as possible. They said the unit will be delivered in 3 days. But it didn't came. We waited for two weeks, and the Globe called us and said they will be delivering the unit within the week. But still, it didn't came. I don't get the point of giving false hopes to your customers. Please enlighten your customers, who experienced the same. And please fix your services. Do not wait 'til you loose your customers. if you can't serve your old customers as well as you serve your new ones, then you wont gain loyal customers.

I had a subscription of supersurf250 yesterday and got expiredb automatically today, suppose to be good for the next 7 days. I dont know whats going on with globe. I am trying to use there self serve options and trying to call customer care as well for prepaid for like many times but I cant get in and get some help from them. I know globe is currently doing some system upgrade but they are not suppose to rip off prepaid customer like me. If this is how they are doing there business a big goodluck to them. Upto now im trying to get some help and reaching globe customer care and waiting for like an hour already. Very good customer service right?

Dane marasigan

First off. Lodging a complaint with Globe is an exercise in futility. If cell providers in America operated with virtually NO customer service, they wouldn't be in business very long.
I had a phone along with a sim delivered to my home 2 days ago. The sim was supposed to be activated with 24 hours...it's now 2 days. I'm now paying for service that is not being provided.
When you call this company to complain you are connected to a disinterested person in a call center who refuses to take any responsibility for taking action to solve your problem.
This is apparently Globe's modus operandi.
My name is Herminia Cullen. I live in Cebu and I purchased 2 lines delivered to me 2 days ago, neither of which, as of now, has been activated.

Initially the installation was scheduled last feb 19, 2016, but I did not received any information about the status why the installation did not take place. A globe representative called me yesterday (feb 20, 2016) after emailing globe abo6t my conern. She said that it will be rescheduled for today (feb 21, 2016) and she also added that I will be the priority for today's installation. Again, I waited for all day and did not receive any information why the installer did not arrived.

I called the customer support for follow up and they told me that in the record it is scheduled on march 1.

First of all, why did they schedule it on March 1 without asking me?
They are messing up with my schedule since feb 19, and today!

Why the installer did not came today as mentioned from the call? (I believe there's a call record and you check it). They should have told me through call, email or text message if it is cancelled or reshceduled again so I should not have been waiting all day!

I am really really upset with the service!

I have recently purchased a Hauwai mobile wifi model E5330 with a globe prepaid sim([protected]) on a GOTSCOMBODD70 PLAN.It worked fine for 2 days and then was choked by globe.I know this because I have another sim ([protected])from globe which is giving me 5 bars 3 g on my phone and when I put the other sim in my phone it is 1 bar 3g.I try chatline The first asks who I am.Where did I get it.The modem etc then transfers me to tech man who asks same questions as well as more in depth like full name What sort of modem.Where did you get ot and various other useless questions when clearly it is choked or modem is stuffed.Then he says the last person transferred to the wrong place and that he was home tech and he would transfer me.What a load of garbage as far as help goes it is pathetic.Just keep them on line till they give up is the go with globe What a joke calling it a help line.Just un-choke the thing Ken Rickards

Globe telecom has been my WiFi for a while now and I have plan P1599 which supposedly should give me "up to 5 MBPS" and 10 GB usage per day and guess what? I receive .5 Mbps (500 KBPS) for every single day. And I pay for something that I do not receive and that just make me disappointed . The WiFi also crashes a lot and I really hope they "fix it" and not just say excuses and do nothing. I want to request a refund if i can but I couldn't because Globe is the only internet provider in my area (I think).

Your people doesn't help us. they don't provide the right resolution. they hang us on the line for a long period of time. they are rude and also they disconnect are landline for us not able to call them incompetent personnel.
They also want us to pay extra for the service we already paying for! for us to be able to use it. How greedy they are.

I am a foreigner and visited the Globe branch in Festival Mall twice in the past week, both times with service issues and both times i received very poor customer service.

I was kept waiting 30 minutes both times, staff were eating and discussing personal matters and very unhelpful.

My issue was Globe had consumed my load for no reason. I wanted to know why and that it wouldnt happen again!

I really want the staff in this branch talked to and from the reaction of others in this branch, locals, the service is very bad!

The person who gave me poor service was Lyleen Dorado.

I was fuming and the staff at Festival Mall branch, 3rd floor, next to Dell office give this company a very bad image!

hi i have my wife in the town of inanangan in letey i hope the spelling is correct
we pay 1500 paso for 5gig and another account 1500 paso so we have 10gig and every friday saturday sunday the signals so bad i cant video conffrence with my wife monday to wedensday its not bad why is the innanangan tower putting out only a 2 g signal can you please update the band width or fix the tower as since the last storm a few weeks back its been bad i have many friends there that are also having the same issue i have even got a booster and large antena set up to help with this ongoing issue i can get good reception on the phone so why cant we get good internet?

1. began receiving emails from Globe about an account registered to my email address back in late summer, early autumn 2015. Finally contacted someone with Globe (Froilan Romnick B.Echave) who advised me to respond in writing to an email address he gave me. I did so. This was on October 9, 2015. (transcription ticket no. [protected]).

2. That seemed to take care of it. Now, I have received an email (Jan 28 2016), indicating that (a) I owe +$4, 000. in delinquent payments and (b) they will contact credit orgs. to note my delinquency.

3. How can I be delinquent in payments for a product/service I never purchased? I have learned that the company is located in the Phillippines. Well, guess what: I live in the US, have never been to Asia, and am not even Filipina by birth/descent/marriage.

Resolution: Find out who the real customer is, apologize for the harassment, and leave me alone!

Account number: [protected], Tel No: [protected]. We recently activated your broadband w/ landline service. Prior to applying, we specifically asked your sales rep if the area code is 02, your rep said it will be the same as your local area. Since we are located in the boundary of San Pedro and Muntinlupa, we are still part of the 02 area code. But when the line got activated, the number assigned to us has 049 area code. I immediately called cx service, and the rep told me that since our address is already in Laguna, area code will be 049. How could that be because all of my neighbors have 02 number.? I have to pay 7.50 every time I call my neighbor or our guard if there is an emergency. Their answer was because PLDT has different line assignments that is why they have 02 area code. WTF! If they could have provided me that information in the first place, I would have not pushed through with the application. That is the main reason we applied because we need a landline. All we wanted is a 02 area code. So your cx service said they cannot change the number, then I said I will disconnect. Your rep named Donna Velasquez in the retention department gave me this BS requirement that I have to present a valid ID to your nearest Globe office, nominate an MPIN then callback the disconnection hotline again. Is this your way of charging your cx's 1 billing cycle first before cutting off the service? The service is of no use to us.

Our internet access has been deactivated for almost two weeks now.

Since last week, I have been informing your customer representatives about the matter but was not able to receive a good service.

December of 2015, we were scheduled for a migration from WIMAX to LTE connection. However, not a single technician has visited our location.

January 14, 2015, the internet connection has already been deactivated. That prompted me to call one of your customer representative and was told that they will follow up the matter from the technicians. I again called since there still no internet connection. I, then, was informed that the migration was cancelled, unfortunately, it affected our internet connection. They again told me that they will make a follow-up from the technicians about it. Still there is no action about it. I then chatted with one of your representative, and was given an job order number and was told that there will be a site visit on January 22, 2015, however, no one conducted a site visit.

January 24, I again contacted one of your representative through chat. She said she will conduct a follow-up, BUT STILL, THERE IS NO ACTION FROM YOUR TECHNICIANS.

January 25, my mother visited GLOBE TELECOM, SM-BAGUIO. She was told that the technicians will visit today, January 26, 2015. HOWEVER, AGAIN, NO ONE WENT TO OUR HOUSE TO CHECK OUR INTERNET CONNECTION.

My father and I have not called at home due to this incident. Also, the projects and assignments of my siblings could have been done at home instead of going to the internet shop if only my concern has been given an immediate action.

WHAT THE HELL IS GOING ON? Is it because we are just paying 899 per month to deserve such service? I HOPE NOT.

PS. WE HAVE ALREADY PAID OUR DUE FOR THE PAST MONTH BEFORE DUE DATE.

I have three complaints: 1. Your stupid and lack luster staff over at Globe Telecom at SM City Cebu gave false information about the promo period of your myLifestyle Plan 1799. So when recontracting, the customer service representative told me that I had no choice but to get the regular plan because I didn't make it to your promo period and the plans are usually program generated. 2. This is still related to my first complain. I chose to terminate and pay the pay-off fee for my current plan in favor of the new plan for an iPhone 6S plan 1799. Thus I called their recontracting department (January 3, 2016) as I was told to do so(I let go of the issue on my first complain since I'm usually a very civil person). They told me that I could pick-up my hand set on January 12, 2016. I called the hotline to ask for the update of my unit but sadly they told me that the delivery of my handset was already cleared and that I had already picked it up (WTF!). Since there had been a mix-up, I had to recontract again and was told (again!) that I could pick it up today (January 20, 2016, one week Globe!). So I called their hotline to ask about the time I can pick it up. Since I'm a person with trust issues and at this point my trust is already a bagillion times lower than my initial trust scale of 3 was already skeptical cuz they were supposed to text me the time of the pick up. When I called the hotline, she told me with a merry voice that my unit will be delivered to the store on the 26th instead of today! Every time I call you for solutions you just blurt out the same god damn thing! Useless 3. This is regarding your myLifestyle plan 1799 with 10gb, etc and still related to my first complain. I looked up your website and saw that your promo was until March 15, 2016... So why the heck did you give me the regular 1799 plan with only 5gb data allocation huh!

Globe number [protected] date [protected] my services to go surf 299 is being cut off and according to my mobile data usage I have only consumed 362mb. We have wifi internet at home and office so I am not sure why is go surf saying that I have consumed it already. I still have like 10 days in my subscription left and sayang yung mga days pa.