I received this card as a gift and used it once and it was deactivated, now they want all my personal information for a gift card replacement. I tired to send the pics of the card but their email servers rejected due to size limit. I was advised to fax it, who still has a fax? I don't and sending my personal information for a company that has poor reviews and complaints, i just don't feel safe sending my information to this company. I spoke to a supervisor and manager both read me the same script they need the pic and my personal info.
There customers service dept is in El Salvador. When I called again and spoke with Kenith the manager he said well we can't help and you can't get your money
Beware buying this gift card, now I am stuck do I send my personal information or lose my money. Also I could hear laughter in the background as they explained they couldn't help me.
American Open Loop - Block - RISK
Our team is currently working on your case CS10584368 and has the below update. Thank you for your patience with this matter.
Thank you for your response.
We understand that you don't have the receipt of the purchase, don't worry, we can continue if we have the rest of the information complete, which is:
A picture of the front and the back of the card in hand
A copy of a utility bill (phone, electricity, water) that includes your mailing address.
A valid photo ID that includes your mailing address
We will be waiting for your kind response
Client Experience Specialist II.