Menu
Blair.com Customer Service Phone, Email, Contacts

Blair.com
reviews and complaints

www.blair.com
www.blair.com

Learn how the rating is calculated

2.5 17 Reviews 76 Complaints
Verified
The authenticity of the customer service contact information for Blair.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Blair.com reviews 17

ComplaintsBoard
E
12:00 am EDT

Blair.com Mixed Experiences with Sahalie Rewards

As someone who has been using Sahalie Rewards for a while, I have had mixed experiences. While the sizing can be accurate once you figure out your sizes, the quality and customer service have been inconsistent. There have been issues with orders being delayed, items not fitting properly, and challenges with returns. It's essential to be cautious when ordering to avoid potential disappointments. Despite some positive aspects, there are areas that need improvement to enhance the overall customer experience.

Read full review of Blair.com
Hide full review
ComplaintsBoard
R
6:12 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Blair.com I like their clothes

I order their clothes and like them a lot. I do it often. Thank you

Read full review of Blair.com
Hide full review
ComplaintsBoard
P
4:21 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Blair.com I ordered some thermal tie up shades from Blair last

I ordered some thermal tie up shades from Blair last year. I had a great experience with this site. They have great sales and do offer promotional codes. No issues at all-would recommend.

Read full review of Blair.com
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Blair.com Sizes run large but easy returns

I like ordering from this company. Their sizes run very large so you need to order one or two sizes down from your norm. I think the quality is pretty good. Their returns and exchanges are extremely easy and you get a refund in a very timely manner. I would recommend ordering from them

Read full review of Blair.com
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Blair.com Sizes Run Large

I have ordered quite a few times for myself, sisters, niece. I have not ordered skirts or slacks but I can say for the tops and sweaters they do tend to run one size larger than most other sites. So for example if you normally wear a Misses large, I suggest to order a size medium. All my shipments have been timely and accurate.

Read full review of Blair.com
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Blair.com I have found a variety of items on this website, including

I have found a variety of items on this website, including clothing, shoes, pet supplies, and household items. Their clearance section is such a great deal. You can find items up to 85% off. The quality is very good o/a, and I am pleased with the Customer Service at Blair. I have been a customer for three years, and I have yet to pay full price on any item!

Read full review of Blair.com
Hide full review
ComplaintsBoard
K
11:24 am EDT

Blair.com Used to be a good company.

I started buying from Blair in the 1980's. While their clothing was not up to department store standards even then, it was decent, fit right and customer service was a delight to deal with, anything wrong they made right. Today they are a marketer of poorly made, inferior, ill fitting clothing made in overseas "factories". Their customer service appears to be based in the Philippines, good luck dealing with them. Clothing like their long running line of velour pull over shirts have been thinned and cheapened to the point of being unwearable.

Read full review of Blair.com
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Blair.com Blair.com Review: Fraudulent Company Sends Wrong Items & Fails to Correct Their Mistake - Beware!

I recently made a purchase on Blair.com and regret to say that my experience was not a pleasant one. I ordered 4 ceramic Christmas trees with the intention of using them as gifts for my daughter and her family. Unfortunately, what I received was not at all the product that I had ordered.

Upon opening the shipping box, I was immediately confused by the small size of the package. The shipping label also appeared to have been cut from another box and taped onto the one I received. When I opened the box, my confusion quickly turned into frustration and disappointment. The package contained two boxes of chocolate pretzels, which was not at all what I had ordered. Not only that, but it appeared that one of the boxes had been opened and several pieces were missing. To top it off, there were no ceramic trees to be found in the box!

Angered by this mistake, I promptly called Blair's customer service department to correct the situation. However, I was met with more frustration as the representative suggested that I ship the incorrect items back to Blair so they could "verify the return." This greatly bothered me because it was stated on the website that food items should not be returned. Despite my apprehensions about returning the food items, I reluctantly agreed to do so in the hopes of receiving the correct order in a timely fashion.

What has made the entire ordeal even worse is the fact that I spent $65 on the order and now my daughter and her family will be without their Christmas gifts. This is not something that should happen, especially when it was not my fault. I am outraged at the lack of concern for customer satisfaction and the lack of responsibility taken by Blair.

Overall, I strongly advise others to avoid ordering from this fraudulent company. I may have been a victim this time around, but hopefully my review will prevent others from going through a similar experience.

Read full review of Blair.com
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Blair.com Disappointing experience with Blair for Mother's Day gift

Blair? Yeah… not the best. I gotta say, I’m pretty disappointed with my experience. I was hoping to surprise my mom and grandma with something special for Mother’s Day, but it ended up being more trouble than it was worth. I tried to exchange an item and it took me FOREVER to figure out what was going on. Apparently they sent me an email or something, but honestly, I didn’t see it. And even if I did, it’s not like it said anything about needing a response. Anyway, long story short, they just went ahead and cancelled my order without telling me. Not cool.

So, I called customer service and talked to this guy who said he was the supervisor. He told me they’d get it sorted out and even waived the shipping fee. I was feeling better about it… until I checked my card. They charged me for expedite shipping! Man, I was so frustrated. Another 20 minutes on the phone, trying to explain the whole thing. Honestly, this company just isn’t worth the time. I really hope they start treating their customers better or else they’re gonna be in trouble with the business bureau.

Read full review of Blair.com
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Blair.com Beware of Blair's Sizing - Mixed Experience with Beautiful Clothes

Blair is a store that I've shopped at quite a few times for clothing, and I have to say, it's always been a mixed experience. On one hand, I'm always drawn in by their catalogs and website, which always have beautiful models wearing stylish clothing that I just want to own. Especially when there are sales on, it's hard to resist buying something that looks so good on the web page.

However, I've started to notice a bit of a problem with Blair's sizing. Unfortunately, what you see on the website or in the catalog isn't always what you get when you order your clothes. I've had a few instances where I've ordered something in my usual size, only to receive something that's either way too big or way too small. One time I ordered a skirt that was so large it literally fell off me and hit the floor!

Now, while Blair does have a pretty lenient return policy, allowing customers to send back merchandise they're not happy with, there is a catch. Each time you return something, you lose the cost of shipping. And when you're returning items because they're the wrong size, it can start to add up pretty quickly.

I did try to reach out to Blair's customer service to explain my frustration and see if there was anything they could do to help me out, but unfortunately they weren't very sympathetic or willing to work with me. When I explained that I only returned the items because they were so different from what was advertised, their response was basically just to repeat their return policy to me. It definitely left a bad taste in my mouth and made me think twice about shopping with Blair again.

So, while I think Blair has some really nice clothing options, I would definitely caution other shoppers to be aware of the sizing issue and be prepared to potentially lose out on some shipping costs if they need to return something. Hopefully the company will start to take customer complaints more seriously in the future and work to resolve these kinds of issues!

Read full review of Blair.com
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Blair.com Beware of Blair Clothing's VIP Program: My Experience Saving for Shipping

So, let me tell you about Blair Clothing! I've been buying their threads since 2014. Their clothes are priced similarly to in-store options but what's really swell is that it comes right to your doorstep - no need to leave the house to get your fresh look on. One thing that rubbed me the wrong way is that I signed up for a trial of their VIP program, which is supposed to give you free shipping. However, I didn't know that enrollment is automatic and there's no way to cancel the service. The cost of the program is $15 every month, so unless you're buying something every week, the savings really aren't worth it. When I tried to cancel, customer service was friendly but didn't follow through - I'll tell ya what, ain't that always the way? I tested the program in 2014 but I'm still being charged for it to this day in 2017. That's $720 out of my pocket just to save on 12 purchases. I mean, I appreciate saving on shipping and handling costs, but that's $60 for each of those 12 purchases - what a drag.

Read full review of Blair.com
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Blair.com Blair.com Review: Terrible Customer Service and Shipping Practices

So, I was shopping online and came across Blair.com. I ended up placing an order for about $240, which was a big chunk of change for me. I was excited to receive my items, but then I realized that I needed 3 dresses sooner than they had planned to ship them out. I called customer service to see if I could pay for additional shipping and get the dresses earlier. The customer service rep said it was possible, so I thought everything was going to be all good.

However, Blair used my additional shipping cost to mail out all the winter items that I did not need instead of the 3 dresses. I was so mad when I found out! They wasted my money and sent me stuff I didn't even want. To make matters worse, my dresses didn't arrive on time for the events I needed them for.

When I called customer service to complain, they were rude to me. I decided to cancel all the remaining items I had ordered, but Blair had the audacity to ship them out anyway. I even got billed through PayPal for them! I couldn't believe it.

I had such a bad experience with Blair and will never shop there again. It's just not worth it. The customer service is terrible and they clearly don't care about their customers. Save yourself the trouble and just avoid Blair altogether.

Read full review of Blair.com
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Blair.com Blair.com Online Shopping Review: A Nightmare to Return and Cancel Orders

So, I decided to try Blair.com for online shopping and let me tell you, it didn't go as smoothly as I thought it would. Like some other folks out there, I wish I would have read the reviews before placing my order. It's been a month of trying out different online stores and this was definitely one of the mistakes there, folks.

Returning anything with Blair is a total nightmare, and canceling an order right after placing it must be a complete nightmare too (even though they said it wasn't a problem). I had to call them several times, and every time they promised to resolve the issue but nothing ever came out of those promises.

I've sent them almost a dozen emails with polite responses but no resolution, and sometimes they even suggested calling my bank or PAYPAL for help. Then, I had two online chats with PAYPAL followed, fortunately, I finally got the right instructions on what to do, and I had to tell Blair to VOID the order from their end.

Can you imagine that they asked me to fax a statement from my bank showing the transaction was pending (even though I had already sent a copy)? Crazy, right? But after I sent them a copy of my chat with PAYPAL, showing instructions on how to process this type of transaction, it was FINALLY resolved, and I got my refund today. *Whew!I am so glad that's over!

Anyway, I've learned my lesson, and I will stick with my usual vendors. I've been having good luck with Groupon lately, and maybe I'll write a review for them later. Thanks for reading my review, folks.

Read full review of Blair.com
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Blair.com Blair.com Sales Discrimination: Misleading and Unresponsive Customer Service

So, I was browsing Blair.com the other day, checking out their selection of knit tops. I noticed a sale advertised on the site, which got me excited, but then I started to look closer and realized that only the smaller sizes were actually discounted. I was disappointed to see that the larger sizes were not listed as unavailable or out of stock, but rather only available at full price. I decided to shoot an email over to Blair’s customer service department to inquire about this issue, but I was frustrated with their non-response. They simply stated that some styles and colors are more popular and sell out quickly, which didn’t seem to be relevant to my particular situation. I responded to their email with screen shots of their website that showed several different items listed as being on sale, but the only sale prices were for the smaller sizes. Their response continued to stand by their original statement, which did nothing to address my concern or even attempt to fix their clearly discriminatory policy.

Honestly, I was so disappointed with my experience that I wanted to give them a -10 star rating, but since that wasn’t an option, I settled on giving them just one star. As you can see in the attached photo, the sale price only applies to the smaller sizes, while the larger sizes have a slashed regular price next to the same sale price. It’s disappointing to see a company practice price discrimination like this, especially when they don’t seem to be transparent or responsive about it. Overall, I wouldn’t recommend shopping at Blair, as their sales and promotions seem to be very misleading and potentially discriminatory.

Read full review of Blair.com
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Blair.com Blair's Customer Service is Disappointing: A Review of My Experience

I can't say that my experience with Blair was a good one. I ordered a whole bunch of clothes for my dear mother, as a Christmas present, and a whole month has passed since it was supposed to be delivered. In the New Year, my mother has yet to receive the clothes. I live in a different place than my mother, so her name and shipping address are different from mine. Hence, I contacted Blair customer service for some answers. The representative informed me that my order had been "flagged" because the shipping address was different from the billing address. Then, she went on to say that they had sent me a letter via mail, but I never received any correspondence from them. Excuse me, but vivacious young people like me are living in 2018, haven't you heard? They have my email address and phone number on file, and yet they didn't use any of them to communicate with me. It sounds like my order was parked in a state of limbo. If I never called them up, I'm pretty convinced that my mother would have never received the items.

I didn't appreciate how the customer service representative was combative and unapologetic. When I explained that this was a gift, and that nowadays, in 2017/2018, most online clothing portals allow customers to order items and ship it anywhere. This is pretty standard nowadays, right? However, the representative got hostile and rude with me, and just asked if I still wanted the items to be processed. I was pretty upset after this exchange, and I considered cancelling the order. But, the representative didn't seem to care at all. If anything, the whole episode got me scratching my head in disbelief. How is Blair still in business? I didn't even receive an offer of compensation, like free shipping or even a measly 10% off my next order. Nothing, nada, zip! Honestly, this kind of lackadaisical attitude towards customer service is mind-boggling.

Read full review of Blair.com
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Blair.com Blair Review: Terrible Customer Service and Unreliable Delivery

I made an order from Blair on 6/8/2022, thinking that they had everything in stock. Unfortunately, they didn't deliver one item that I had bought. After several phone calls to their customer service number and a lot of excuses, I finally received an email saying that they had shipped it. This email came on 6/13/2022, which was a week after I had placed the order. By this time, I was already getting concerned.

The item was shipped via DHL from Mableton, Georgia, which is only two hours away from me. I was expecting it to arrive soon after, but the tracking information showed that it had not moved since it was given to DHL. I received another email saying that it would be delivered on 6/18/2022, but it never arrived. The tracking information still showed that it had not moved since it arrived at DHL. I was beginning to feel frustrated and annoyed.

When I contacted Blair's customer service again, I was told that I would need to wait until 6/27/2022 to see if it would be delivered. This didn't make any sense to me, but I decided to wait anyway. When I called to inquire about what was happening, I was transferred to someone who spoke in broken English with a heavy accent. I asked to speak to a supervisor in the United States, but I was transferred again. After a long wait on hold, all I got was an automated message saying that they were unable to take my call and that I should leave a message.

I have yet to receive a call back from Blair, and it's already 6/10/2022. I am extremely disappointed with their service and their lack of customer care. They took my money without a problem, but they couldn't deliver the merchandise that I had ordered, nor could they provide decent customer service. Dealing with these people has been a real headache, and I wouldn't recommend them to anyone. I was lucky to have used PayPal, as this helped me get my money back. Please beware of Blair, and stay away if you don't want to go through the same hassle as I did.

Read full review of Blair.com
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Blair.com Disappointing customer service experience with Blair.com

I placed an order on Blair.com and unfortunately, it came in the wrong size. I had to return the item and check on the status of the item. When I called, the person on the other end informed me that the item was no longer available in a larger size from that particular catalog. Nonetheless, I decided to order the exact same item from another catalog that happened to be on sale for half price. When I placed the order for one item, Blair offered me a second one at a discounted rate of 15% off the original price. I thought this was an excellent deal and decided to go ahead with the purchase. Both items came to a total of $28.40. I also had a customer coupon that was worth $10. As per my calculations, the total should have been $18.40. However, when I received my bill, I was charged a whopping $87.77 including a late fee of $27.00. I immediately mailed in my payment of $18.40, which was what I was initially told my total was going to be.

Despite my efforts, I could not reach anyone at Blair to address the issue. Finally, I decided to contact their bank, Comenity Bank, and they were able to remove the late fee for me. However, as soon as I received the replacement item, I had to go through the tedious process of returning it again as it was not what I had ordered. I have had to make countless phone calls to both the Blair catalog as well as their bank/billing company but have only faced a dead end. Most of the customer service agents I spoke to were not able to understand what I was saying, let alone speak English well. Needless to say, I found Blair's customer service to be a total joke and it's clear that they don't value their customers.

That being said, the products that I have ordered from Blair have been satisfactory so far. However, the abominable customer service experience has left a bitter taste in my mouth. Blair needs to work on their communication between the catalog and their bank, and also have more customer-friendly options when it comes to a customer's queries. If you are considering shopping at Blair, I strongly suggest you have a backup plan in place. There are many other companies out there that offer much more value for your money and whose customer service is much better.

Read full review of Blair.com
Hide full review

Blair.com complaints 76

ComplaintsBoard
R
9:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com unsolicited mail

We have moved to a PRIVATE address. We are NOT associated with ROSEMARY JEFFERS.

She was my mother-in-law with whom we were ESTRANGED. There were legal documents involved severing our relationship.

SHE IS DECEASED.

SHE NEVER LIVED WITH US at our new address; PO BOX 123 Esperance NY.

IF YOU DO NOT REMOVE this address from your mailing, we will contact our attorney.

We do not wish to receive ANY mail in HER NAME.

Desired outcome: REMOVE these addresses;PO BOX 123 Charleston Street, Esperance NY [protected] Charleston Street, Esperance NY 12066Former address: 400 Middleline Road, Ballston Spa NYREMOVE Rosemary Jeffers from mailing. She is DECEASED.

Read full review of Blair.com
Hide full review
ComplaintsBoard
R
6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Knit pant received 8/8/2023

when I placed an order, as I usually do with Blair, ordering knit pants that I have ordered in the past. What I received was a grey, and cobblestone pair of the cheapest, flimzy, pants ever. Not what I was expected. These look so cheap and looks like rayon material used to buy at the dime store. For the first time I can truly say I was very disappointed in the receipt of my order. I have been a customer with Blair for over 20 years. They are my go to company for all of my clothing.

Desired outcome: If I could I would return these but since I am 86 and tossed bag and all packing slips thats not possible

Read full review of Blair.com
Update by Ruth Ennis
Aug 09, 2023 6:11 pm EDT

I think Blair should refund my account back for the amount on these cheap knit pants. Just pain awfull!

Hide full review
ComplaintsBoard
F
1:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Terrible experience with Blair's credit card and customer service - would not recommend!

I purchased a couple of tops from Blair and was quite disappointed with my order. I decided to return the items and was expecting to receive a full refund without any issue. However, it has been quite a frustrating experience. It took a whole two weeks for the partial credit of $32.00 to appear on my credit card statement. To make things worse, I was charged $22.00 for an unknown reason and was threatened with a late fee if I didn't make the payment. I was not happy and felt pressured to pay this amount as it could be reported as bad debt. This experience has left me quite upset and dissatisfied with Blair's credit card and customer service.

I would not recommend anyone buy from Blair or try their credit card. The whole experience has been a complete hassle and the customer service was the worst I have ever encountered. It is a shame as I had high hopes for my purchase, but ended up being left feeling frustrated and annoyed. The whole process was a major inconvenience and I do not plan on ever purchasing from Blair again.

Read full review of Blair.com
Hide full review

Is Blair.com legit?

Our verdict: Complaints Board's thorough examination reveals Blair.com as a legitimate entity with notable strengths. Despite a 36% resolution rate on customer complaints, which invites a closer look, Blair.com stands out for its commitment to quality and security. Clients considering Blair.com should delve into its customer service record to gauge compatibility with their expectations.

Blair.com earns 96% level of Trustworthiness

Perfect Trust Endorsement: Blair.com achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Blair.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Blair.com has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Blair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Blair.com you are considering visiting, which is associated with Blair.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Blair.com is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Blair.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Blair.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 36% of 17 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the blair.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Blair.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
R
12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Lack of Response and Insecure Payment Processing on Blair.com

I recently reached out to Blair.com with a question about one of their products. Unfortunately, their response didn't contain the information I needed, and they mentioned that they would investigate the matter and respond as soon as possible. However, months have passed since then, and I have yet to hear back from them.

Despite the lack of response, I stumbled upon an item on their website that caught my attention. Nevertheless, when I proceeded to the checkout page, something caught my eye. While the URL displayed "https", a little lock icon indicating that the website is fully protected prompted only its absence.

The absence of the padlock leads me to assume that the website may not be safe to purchase items from, even if the URL contains "https." In a world where online security is becoming more critical, I'm not confident in making a purchase on Blair.com.

Due to this experience, I have decided to seek out other online retailers who offer more reliable and secure payment processing.

Read full review of Blair.com
Hide full review
ComplaintsBoard
Z
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Blair's Return Policy Charges $9.99 for Postage - Poor Customer Service

So, I went on Blair's website looking to purchase some new pants. I found a pair that I liked, but unfortunately, they ended up being too big. No problem, I thought, I'll just exchange them for a smaller size. But then I saw the return postage charge of $9.99. Seriously? I have to pay $9.99 just to exchange something? That's ridiculous.

I understand having a small re-stocking fee for a return, but charging for return postage is just poor Customer Service. It's not fair to the customer and it's not competitive with other online retailers. Needless to say, I won't be shopping at Blair again.

Next time, I'll do my due diligence and check the return policies of new online retailers before making a purchase. You never know when you might get ripped off with outrageous fees like this.

Read full review of Blair.com
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Horrendous Customer Service and Delayed Refunds: My Experience with Blair.com

So, I decided to try out Blair.com on 6/22/20, and I purchased an item that unfortunately ended up being not the right fit for me. I was looking forward to returning it and getting my refund, but I ran into a big problem. I could not access my online account to initiate the return process!

I called five times, emailing them a whopping fifteen times to try to iron out this problem, but to no avail. They outsource their customer service to India, so it was difficult for me to communicate and ensure that the issue was being handled correctly.

Frustrated by the lack of progress made, I decided to just return the item myself using the Blair-provided return label, which ended up costing me almost ten bucks! I mean, come on, Blair!

After filling out all of the necessary Blair forms to make sure my refund was processed, I've been waiting for them to receive my return for over a month now. They haven't even been able to confirm that they've received it yet!

As if that wasn't enough, they're telling me it'll take another 4-5 weeks after they finally receive it to even begin processing my refund. Seriously, how can companies like Blair.com stay afloat when they can't even provide basic customer service and speedy refunds?

All in all, I'm not impressed with my Blair.com experience and will be taking my business elsewhere in the future!

Read full review of Blair.com
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Blair's Disappointing Customer Service and Sizing Chart Confusion: A Review

I bought some pants for my old-fashioned mother from Blair. I chose the wrong size and they ended up being too small. It was because Blair's sizing chart was not easy to understand when it came to the measurements that mattered to us. I called them up to get some clarification on this and then chose another size hoping it would fit. Unfortunately, it still didn't work out the second time around. I asked the customer support staff if they could pay for the return shipping since I didn't think it was my fault, but they wouldn't do it and they were pretty impolite about it too. Even when I talked to someone in a higher position, there was no effort to fix the issue. Needless to say, I won't be making any more orders from Blair. :(

Read full review of Blair.com
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Disappointing Customer Service Experience with Blair: Misleading and Dishonest Quoting Practices

I recently had a rather disappointing interaction with the customer service team of Blair. Having read some negative reviews online, I was initially hesitant to place an order with Blair. However, I decided to give them the benefit of the doubt and went ahead with my purchase. Unfortunately, my experience with their customer service left me extremely dissatisfied and frustrated.

I had called customer service to verify that they had the power pressure cooker XL 10qt that I wanted in stock, as I wanted to avoid any issues with returns. The representative on the phone quoted me a price of $127.99 with free shipping, which seemed like a great deal. However, when I received the total amount due, it was $206.13, which was significantly higher than the quoted price. Moreover, the representative had also tried to persuade me to open a credit card account and charge my purchase to it, which was not something I wanted to do.

I found the entire exchange with the customer service representative to be extremely dishonest and misleading. It was as if she had deliberately given me an incorrect price quote and then tried to upsell me on a credit card. Being a long-time customer of Blair, I found this behavior to be unacceptable and indicative of a wider problem with the company.

On the whole, I must say that the negative reviews about Blair's customer service are accurate. If you are considering shopping with Blair, I would strongly advise you to be wary and not take anything at face value. The company seems to be more interested in making a quick buck than providing quality service and products to its customers. Ultimately, I would recommend looking elsewhere for your shopping needs.

Read full review of Blair.com
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Disappointing experience with Blair's delivery service and customer support

Blair (blair.com) uses DHL as their delivery service. My recent order has been sitting at their distribution center since Friday Nov 13th 4:14am and today is already Wednesday 17th, and it's still not moving. This is unacceptable given that Blair's warehouse is only 4 hours away from my location!

I tried calling DHL for help, but I got lost in their tutorial, which provided a lot of codes to remember. Eventually, I called Blair's customer support, but they informed me that they couldn't do anything until the 14-day wait period expired. This decision made matters worse, and I ended up canceling my order.

I attempted to cancel my order, but Blair's customer service representative still followed their script of a 14-day waiting period before canceling the order. I decided to take it up with my credit card company, and they were fantastic in handling the situation, including the shipping fees, as I had not received anything.

In the end, Blair's inefficient delivery service and their resistance to help me as a customer left me much to be desired. Blair, you need to improve your customer service if you want to remain competitive because you left a bad taste in my mouth, and I have no intention of ordering from you again.

Read full review of Blair.com
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Blair Clothing Review: Low-Quality Products with Expensive Returns

Blair's clothing is a mixed bag. I ordered four items, all in size Petite Small, and was not impressed with the quality. Despite being excited to receive my products after waiting for about a week, I was quickly disappointed. Upon trying them on, I found that they were incredibly large, definitely not the Petite Small size I had ordered. This was a frustrating experience, and I was disappointed to discover that I would be charged a substantial fee of $9.99 to return the products.

To make matters worse, the envelope they arrived in was much too full and proved impossible to use for returns, so I had to buy another envelope at an additional cost of $3.99. By the time I was done, I had spent a total of $14.00 and kept none of the products. Frankly, this experience was both expensive and frustrating, and I found myself wishing I had not ordered from Blair in the first place.

Sadly, with so many other companies out there that offer free returns and better quality products, I cannot recommend Blair at this time. It simply isn't worth it to pay to return products that aren't worth the price. The quality was not up to par, and the high cost of returns makes Blair a less than ideal choice for shoppers.

Read full review of Blair.com
Hide full review
ComplaintsBoard
K
3:01 pm EDT

Blair.com Bathrobe from Blair/Customer Service

They used to be decent. Bathrobes were nice but I ordered one that was too small, exchanged for a larger one which was too big. Didn't realize that they charge $9.99 for each return. I returned the first bathrobe, never would have ordered the second bathrobe if I noted a charge for returns (look for very, very small print). I will never order from Blair again and just trying to show others how to avoid their return charges.

By the way, I called 6 times today. Couldn't get a live body for existing customer, had to call back and enter 1 for new customer. They don't want to hear from existing customers as they are all complaints but will take a new customer call since they probably have not yet had a bad experience so if you have to call for any reason, call as new customer!

Desired outcome: Reimbursement of charges for returned merchandise

Read full review of Blair.com
Hide full review
ComplaintsBoard
C
9:01 pm EST

Blair.com Alfred Dunner clearance pants order [protected],

On 12/26/22 I ordered 2 clearance items. Your records should show the one

item was shipped ,but not the slacks. I have called four times and have been

getting the run around. I was told a week ago that they were on backorder,

but the back was received and that they would be shipped within a couple

days. Order status shows they have not shipped as of today 1/19/23. I doubt

they will ever ship and I would like a refund. I realize the order was not large

but I will think long and hard before ordering from you again.

Cora Musgrave

604 se 20th pl

Cape Coral, Fl 33990

[protected]@GMAIL.COM

Read full review of Blair.com
Hide full review
ComplaintsBoard
H
3:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com I ordered a clearance item #B1A549 in black size 6 wide.

The shoes were incorrectly sized from the manufacturer. They are more like a size 5 medium. I called customer service and explained this. The woman instructed me to send the item back and they would be inspected. I emailed twice inquiring about a refund and was told the refund was being processed. Then yesterday I received the same pair of shoes in the mail with a note stating they are clearance and can't be returned for a refund.

This is a bad business practice on Blairs part. Selling items that are obviously poor in quality. I have worn the Easy Spirit brand for several years and always wear a 6 wide and that same size in all shoes. I believe this pair is a Knock-off and not the "Easy Spirit" brand.

I should not be stuck with a pair of shoes I can't wear because they are cheap knock-offs. Clearance or not! I have done almost all of my Christmas shopping with Blair and Haband.

Desired outcome: A full refund for a loyal customer. Was from Order #[protected] Item #B1A549

Read full review of Blair.com
Hide full review
ComplaintsBoard
E
12:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Refund requested and not received

I received my order #[protected] on 11/17 and returned it same day via USPS.

Elsie Kenast customer #[protected]. Haven't gotten my refund to my Credit card VISA on file XXXX8020 for $52.66. Ordered 3 pairs of the Fresh Sport Pants.

Please make this transaction good by refunding me. PIcs are attacded or call me [protected].

Desired outcome: Please send a refund to my credit card on on file of give me a refund credit to my account #[protected].

Read full review of Blair.com
View 0 more photos
Hide full review
ComplaintsBoard
F
7:39 pm EST

Blair.com Car insurance

Hello Sir/ Madam,

In July 2022, my vehicle broke down and I took it to the mechanic. Unfortunately, I couldn't find the money for the repair of the car due to financial difficulties, and they said that if I closed my insurance, there would be difficulties in the future, so I applied for undergrand storage and made my payment every month. but the repair process took a long time because the engine was changed twice. On October 31st 2022 I had my vehicle in normal status from the company website and on Nowember 1 2022 I got my vehicle from mechanics. I made these transactions on the company's website, or rather I tried to do it, and I accidentally clicked the understorage option a few times and even though I got the transaction back on the same day, the system took this option into account and when the premium payments were calculated, they charged me an extra $1,143.95. Since my English is not enough and I have difficulty in talking on the phone because of my health problems, I tried to do the transactions on the website, but everything got mixed up. I stayed on the phone for about 3 hours today, but nothing could be resolved because I couldn't explain my problem with my insufficient English. Can someone who speaks Turkish persistently, or send me an email, I said please (I was going to use google translation), they said we can't do that either, and I'm in a very bad situation right now. I am a single mother, I receive ODSP assistance, I have health problems and financial difficulties, but no one understands me. My vehicle was left in the mechanic's parking lot from July to November. I've already had a lot of trouble since I've been without a car for months and now I'm faced with such a problem. Also, when I checked my payment information two days ago, the amount that was my regular monthly payment was shown. At the end of November, when there was not much time left, I suddenly got an e-mail and the world collapsed on me. How will I claim my right? Shouldn't these processes be so easy from the website? This operation can be done with just one click, and when I realized that I did this wrong, I already took the transaction back, but those in customer service do not want to accept it. How can I prove to you that I did not drive the car and that it has been in the mechanic's parking lot for months?

Desired outcome: I want the cancellation of the extra requested premiums.

Read full review of Blair.com
View 0 more photos
Hide full review
ComplaintsBoard
G
1:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Order [protected]

I purchased (2) items I received 1 which was the pajama set! I like it. But I’m still waiting for my dress which it has been on back order for a long time!

Desired outcome: If it’s going to take a lot more time if I could get a different item of similar style, but I’d like a dress size 3x! It doesn’t matter what color just that I need it in a 3x!

Read full review of Blair.com
Hide full review
ComplaintsBoard
B
6:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Nylon Panties, Order [protected], SKUB2Y111 001411

Product flaw, elastic at leg separated after one wash, first pair of three ordered. Second pair did same after one wash. Separating from body, not torn or pulled. Appears product poorly made. This is second complaint as first one never answered. Replace or refund. The above order was received on or about August 15, 2022. Failures occurred on or about August 18, 2022.If pictures needed, provide E-Mail address as this site is unable to accept file pictures of product from this pc.

Desired outcome: Prefer refund unless Blair replaces with better product.

Read full review of Blair.com
Update by Barbara Mayo
Sep 28, 2022 8:40 am EDT

Please answer my twq complaints.

Hide full review
ComplaintsBoard
B
9:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com blb2y111, nylon panties, white; order #[protected], 7/21/22

About two weeks ago, and again today, two pair of product had the elastic around leg portion completely separate from the nylon portion. Neither pair were worn more than once and washed once each separately. Product was not torn but clearly had extremely poor workmanship during assembly. Either replace with improved product or full refund of purchase price and shipping charges, if any. Prefer improved quality of product in lieu of refund. Will not pay to return if return is requested by blair.

Desired outcome: Replace with better quality product. Appreciate early reply.

Read full review of Blair.com
Hide full review
ComplaintsBoard
C
9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Women's Tunic

Order [protected] - I placed an order on 2/4/22 for a woman's tunic. The item was backordered, however when I placed the order Blair was offering a sale and the price was $7.00 lower than the regular price. Today I received notice the order was canceled because my credit card was declined. BS - the card was never charged as no transaction was listed on the merchant's site. Blair canceled the order because they didn't want to honor the sale price. In addition, Blair doesn't typically charge you until the item is available.

Desired outcome: Honor the sale price

Read full review of Blair.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
F
F
Faye Pelt
, US
Oct 01, 2022 1:15 pm EDT

I don't have any paperwork on my last order. I always receive tops in 2X that fit short sleeves and can wear a 1X. However, on my last order, I received 2 long sleeve tops that I ordered in a size 2X and the sleeves are too tight. I almost ordered a size 1X and the shirt would have been too little all over. I have ordered from you for many years and your clothes are my favorite for shopping online. I can't send them back because I discarded all paperwork on this order. It should show this order on my account. Tell me how to return, knowing the cost of mailing will cost more for this product. Please advise. Kindest regards, Faye Pelt

ComplaintsBoard
S
12:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Blair.com Sizing

I received the item I ordered yesterday. The item was a fleece jacket in size PXL. It was way too big. I have one at home the same size and it fits just fine. Why is your sizing not the same. A few years ago I ordered a long sleeve top that fit and subsequently ordered a different one in the same size. This second one was also too big. What gives?

I just mailed the jacket back to you and I am not happy with Blair at all.

Desired outcome: Would like to hear back from you.

Read full review of Blair.com
Update by Shirley Leduc
Jan 13, 2022 12:09 pm EST

Please reply!

Hide full review

About Blair.com

Blair is a leading online retailer of women's and men's clothing, footwear, and accessories. The company has been in operation for over 100 years and has become synonymous with quality, reliability, and affordability. Blair's selection of clothing and accessories is vast, offering everything from casual wear to formal attire.

One of the hallmarks of Blair's business philosophy is a commitment to providing their customers with the highest quality products at the lowest possible prices. The company achieves this by cutting out the middleman and working directly with manufacturers to bring customers the best deals on a wide range of merchandise.

Blair's clothing collection is designed to appeal to customers of all ages and sizes, with an emphasis on comfort and durability. Along with a range of sizes, they also offer a variety of styles to suit everyone's individual tastes, whether you're looking for classic or contemporary clothing.

In addition to their clothing collections, Blair also offers a wide range of footwear and accessories to complete any outfit. Whether you're looking for a statement piece of jewelry or the perfect pair of shoes, Blair has something to offer.

Blair's commitment to customer satisfaction is evident in their excellent customer service and easy-to-use website. The company offers free shipping on orders over a certain amount and provides a hassle-free return policy, making shopping online with them a breeze.

Overall, Blair is a reputable and reliable retailer that offers a vast selection of clothing, accessories, and footwear at affordable prices. With their commitment to quality and customer satisfaction, it's easy to see why they've been in business for over 100 years.

Blair.com Customer Reviews Overview

Blair.com is a popular online destination for men's and women's clothing and accessories. An overview of Blair.com reviews reveals that customers have overall positive experiences with the brand.

One of the most common praises is Blair.com's excellent customer service and fast shipping. Customers appreciate the timely and efficient handling of their orders and the friendly and helpful response from customer service representatives.

Another standout feature of Blair.com is their high-quality, comfortable clothing. Customers comment on the soft, durable fabrics, flattering cuts, and wide range of sizes and styles available. They particularly appreciate the selection of petite and plus-size options.

Moreover, Blair.com's competitive prices and frequent promotions are highly appreciated by customers. They enjoy the great deals and discounts offered throughout the year, which make their shopping experience even more enjoyable.

Overall, Blair.com reviews reveal that the brand provides excellent value for money, high-quality products, and outstanding customer service. Whether you're looking for casual wear or more formal attire, Blair.com is a reliable and affordable choice.

Overview of Blair.com complaint handling

Blair.com reviews first appeared on Complaints Board on Jul 1, 2008. The latest review Mixed Experiences with Sahalie Rewards was posted on Mar 29, 2024. The latest complaint Scam was resolved on Oct 13, 2014. Blair.com has an average consumer rating of 3 stars from 93 reviews. Blair.com has resolved 28 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.5
92 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Blair.com contacts

  2. Blair.com phone numbers
    +1 (800) 821-5744
    +1 (800) 821-5744
    Click up if you have successfully reached Blair.com by calling +1 (800) 821-5744 phone number 0 0 users reported that they have successfully reached Blair.com by calling +1 (800) 821-5744 phone number Click up if you have UNsuccessfully reached Blair.com by calling +1 (800) 821-5744 phone number 0 0 users reported that they have UNsuccessfully reached Blair.com by calling +1 (800) 821-5744 phone number
    Customer Service
    +1 (800) 458-6057
    +1 (800) 458-6057
    Click up if you have successfully reached Blair.com by calling +1 (800) 458-6057 phone number 0 0 users reported that they have successfully reached Blair.com by calling +1 (800) 458-6057 phone number Click up if you have UNsuccessfully reached Blair.com by calling +1 (800) 458-6057 phone number 0 0 users reported that they have UNsuccessfully reached Blair.com by calling +1 (800) 458-6057 phone number
    Customer Service
  3. Blair.com emails
  4. Blair.com address
    220 Hickory St., Warren, Pennsylvania, 16366, United States
  5. Blair.com social media
Blair.com Category
Blair.com is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.