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Shopee Customer Care Service

1
Complaints229
Pending0
Resolved2

Shopee Ltd

Philippines

Customer Support Phone Numbers

+63 28 805 200(Philippines) 124 98
+62 213 950 0300(Indonesia) 15 8
+886 266 366 559(Taiwan) 7 4
+84 19 001 221(Vietnam) 3 2
+66 20 178 399(Thailand) 6 3
+60 322 989 222(Malaysia) 54 32
+65 62 066 610(Singapore) 4 15
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed
Plus

Shopee Complaints & Reviews

Shopee / black arrow sucks!

Jo
Apr 17, 2019

Why black arrow keep on accepting packages and they can't even deliver it on time? My order was sent by the seller as soon as she can because i needed the items. Then it came to BAE Batino EC Laguna last april 10. And up to this moment they are not sending it out to ship to my address. Can...

Shopee / ninja van delivery

Sh
Apr 12, 2019

They are early than expected which is nice but is not that good. april 14 pa ung nandon sa shoppee app tas dumating 11, so Hindi ko nakuha. Nagtext ung website nila na ireschedule. I rescheduled it on the 13th pero 12 siya bumalik. In turn, my parcel has been returned to the seller. 😭😭😭 Pwede...

Shopee / not refunding my money

Sa
Apr 11, 2019

Hi, I make buy (mini sejadah worth rm92.00). After make payment status still showing 'to pay'. Then I called customer services. The next day my order has been cancelled by shopee. Then I call customer services again and ask why they cancelled and when they will refund my money...

Shopee / bad courier service

Al
Apr 11, 2019

Mga tamad na delivery boy, porke mabigat yung parcel ko ayaw dalhin mga tamad! Bayad naman ako sa shipping/handling fee pero ayaw parin ipick up kasi nga mabigat yung parcel ko! Umabot ng 10 days order ko grabe tumal nyong mga black arrow kayo, nauna pa yung order ko na ninja van courier...

Shopee / delivery

La
Apr 11, 2019

I am complaining about the rider who is delivering my parcel, I like xpost much kc early morning they would text u that there will be a delivery on that day.. I received a tezt message around 8am na may parcel. Will be delivered on that day but then I texted the number and ask qng may time...

Shopee / service

An
Apr 10, 2019

I am a seller shopee I have an item have block by shopee, after I call shopee support but helpless for me. So that I complaint at here. Username - ansonchuah Phone -0127944655 The product have block-product id (1881004515) Product name-minyak rambut buah keras (exp 2021) I have email the...

Shopee / qcy tws bluetooth earphones

Apr 9, 2019

I recently purchased a bluetooth earphones from @beyongstore.sg and the product spoiled only after like 2 weeks of purchase. They promised to give one year of warranty and so I requested for exchange but they have been ignoring my messages. Really disapppinted by their service and the...

Shopee / unacceptable delay in product delivery (by j & t express)

Dr
Apr 8, 2019

I bought a lotion for my baby (kind of urgent), paid online on the 1st april 2019. to my horror - until today ( 8/4/2019) i still haven't receive the product. the courier service that the seller used was J&T express which is really unprofessional and not even up to par service. Everyday i...

Shopee / black arrow courier service

No
Apr 5, 2019

I have extremely bad experience with black arrow courier! Very delayed deliveries and I was waiting for the package for 4 days already. Even received my package from overseas. Was shocked that my order was marked as 'consignee not available'. Why was I not available when I was able to...

Shopee / comic book

Tu
Mar 23, 2019

This seller want to sell his 2nd hand comic book. I have chat with him which series I want. He replied me to proceed order. When I wanted to place order, the error appeared as "no shipping mode available". After that, I informed the seller. He said will fix it. Then, asked me to try...

Shopee / I didn't receive my item after 10 days

Mo
Mar 23, 2019

I ve ordered supplement from orimax shop. (er883736185my) item posted via poslaju on 13rd mar 19. Then processed on 14th mar 19. Item at klia hub on 15th mar 19. Then no more update on poslaju tracking system. Until now they only update until 15th mar 19. Now already 23rd mar 19 & i...

Shopee / payment not yet remitted to the seller

Ma
Mar 21, 2019

I ordered for an IPL product and paid it thru Security Bank over the counter payment. Unfortunately, it's been more than 48hrs and I am receiving warnings that I only have mar 22 deadline, when I paid for it since mar 20. Kindly help me get the product or refund the money... I don't know which...

Shopee / payment not received - courier charges

Yt
Mar 21, 2019

Order id : 19021509565da0m Order time : 15/02/19 Ship time : 18/02/19 Return request id :190220141857085 Received the wrong product, seller ask me return, snap the receipt, they will bear the couries charges rm 10.60. Pay back to me. Already 1 month I din't receive the money, message seller...

Shopee / 2tb toshiba external hard disk

De
Mar 20, 2019

I have order the hardisk on Jan 16 2019.. Then receive it Feb 02 2019.. At first, there is no problem with it. After few times tranfering data, its start fail to work.. I've tried many times, but the result still the same. Then I contact the seller through the shopee. I told them what had...

Shopee / black arrow express delivery

Te
Mar 19, 2019

Hi kahapon pa dapat nadeliver yung item kaso wala naman nadating wala din natawag sa cellphone ko na on the way and delivery man or kung nasa labas na sila ng bahay, kagaya ng ginagawa nung ibang nagdedeliver para sure na makukuha ang package tapos laging nalabas sa tracking update nila...

shopee.com.my / wrong item and no refund

Av
Mar 18, 2019

I ordered a book from this seller called offwknd and they sent me the wrong item and I texted them for a refund. And they left me waiting for days before leaving a reply and left me waiting for days again. And their replies made me speechless. Me: "you have sent me a wrong item...

Shopee / wrong item delivered to me and not responding to make a refund

Ce
Mar 18, 2019

This seller has delivered a wrong item, a dress which is very far to what I ordered! Very big coat and small skirt that cannot be zipped! The color the size and the sign are all wrong! I order for a dress but you delivered me a stupid dress some kind of a uniform for teachers or office...

Shopee / payment

Fa
Mar 16, 2019

Hi. I tried placing an order for a metal straw just now. Please see attached picture. So then I proceed to payment but I received a notification saying that the payment failed. But then I received a text message from my bank that the amount has been deducted from my account. So i gue...

Shopee / refund

Is
Mar 14, 2019

I was ordered a mobile cover, after confirmation they said they need too much time then i cancelled my order and ask for refund, they told me for 7 working days but they did not refund me.then i email to them, without any receipt, copy, document they said they already refunded and i have...

Shopee / delivery man

Je
Mar 14, 2019

Please shoppee lahat po ng delivery man magtxt naman sana kagaya dati di yung hulaan kung madeliver or ndi sayo yung item d nila mahanap yung location tapos di marunong kumontak kahit magtxt sana wala tapos kami na tawag sknla wla naman tapos mkkta namin 2nd attempt na or ibabalik na sa...

Shopee / shipping fee

Jo
Mar 14, 2019

I would like to complain my recent order as black arrow integrated charge the seller for the delivery which should be free because of the voucher shipping free option and as per the receipt confirming that it was a zero shipping cost. Below are the details of the shipment: Shipping reference...

Shopee / lqp laptop protab tablet

Ro
Mar 13, 2019

This name is juliet quitoriano she convince this product to buy in this site qui shopie graduation promo start in march 2, 2019 and he believe during in our conversation. She some of details how in buy this product and he post of my account how fill up. And this time he convince to be true...

Shopee / black arrow integrated - shipper for shopeee

So
Mar 11, 2019

Order reference no. 19030205170pgy3 Order reference no. 19030212530c2ew Order created march 2, 2019 Black arrow declared on march 9, 2019 "pick up failed. With this, I would like to file a complaint against black arrow integrated, one of your shipper and delivery agency, and on behalf of...

Shopee / courier service (2go)

Ma
Mar 6, 2019

I ordered items from overseas. I waited for almost 2 months for it to arrive. However, upon checking the status of my parcel. I found out that it was automatically cancelled by Shopee due to unidentified seller. How come? I have tried ordering from overseas with the same shop and it...

Shopee / fashion ladies wallet

Cr
Mar 2, 2019

I order only 1 product but they gave me 2 different of tracking number.now i received the product that not im ordering and the tracking number is match with one of the tracking number they sent to me.the other tracking number cannot track but written there parcel are received but the one...

Shopee / bad customer support & shipment claim procedure

Gr
Feb 28, 2019

I received the parcel return from poslaju reason is address incompleted. I call to shopee customer support on the day I received parcel, their customer support advice to reship & make claim after send by call & attached the poslaju cn. When I call to make claim, they reject to make claim...

Shopee / seller bad service

Zw
Feb 19, 2019

Dear Person in-charges, Kindly give consumer a good apologize if seller are really doing wrong. Hope this platform can give all consumer have confident when have problem. Im buyer, Selina Tan Seller, womenfamily. my 28 Jan 2019 At the first my booking id: 1901288224026HYG is Blue-Ray P20...

Shopee / beauty product

Gl
Feb 14, 2019

Anyare napo xpost lipa.. Wla ba kayung delivery man... Grabe feb 5 pa nplace ang order ko feb.6 shinip agad ng seller sa team nyu feb.7 nsa branch nyu na dyan sa lipa kahapon ung last day ng delivery nyu pero in transit padin til now.. Kailngan kopa iextend ang shopee guarantee, anong...

Shopee / order id 19021119366kck8

El
Feb 12, 2019

Nagprocess ako ng order dto. Na debit na nila payment ko tapos bgla nalang kinancel ung order!! Tapos ngayon di ako makakuha ng refund kasi pinapastop nila kay dragon pay!!! Punyeta ibalik nio pera ko! 🤬🤬🤬 system glitch nio un tapos ayaw nio ifix! May screenshot ako na naprocess payment ko. Yet...

Shopee / ignoring refunds

Pi
Feb 10, 2019

I bought a tv from a seller acestoreph which had pretty good reviews. The item took two weeks or so b3fore it arrived. Shopee marked it cancelled and lost in transit but I received the item very late though. Unfortunately after the long wait.. 2days after receiving the item it was already...

Shopee / entre pouch kraft pouches

Iz
Feb 8, 2019

Good day, I' d like to complain entrepouch for unethical bussiness practice. I messaged their page, explained that I need to cancel my 200 pouch order and change it to a 100 kraft pouches, to see the actual product and properly add my design/label. I also make sure that the product was NOT...

Shopee / item was mark as return to sender

Li
Feb 8, 2019

hi good day. i would like to make a complain in regards to my delivery. i did not receive any phone calls in regards to the delivery of my item and i did not request to send it to another address. i am a bit confuse as to why it will route to talisay city when i did not request to change...

Shopee / 5.1 channels usb to 3.5mm jack audio adapter converter pc 3d external sound card

Ra
Feb 7, 2019

date of incident today Feb. 7, 2019 1. Item is well packed and sealed. 2. I order three pieces 5.1 Channels USB To 3.5mm Jack Audio Adapter Converter PC 3D External Sound Card 3. I received two pieces. 4. found one item defective, motorboating sound Pls. guide me what to do, Do i need...

Shopee / replacement/refund of faulty product

Ky
Feb 2, 2019

I ordered a pair of cctv spectacles from a seller on shopee. the product is faulty it does not even power on. Both the seller and shopee keep asking for a test video from the product. I have explained to them numerous times that I cannot send a test video as the product won't power on. But...

Shopee / delivery and customer service

It
Feb 2, 2019

This regards to my order that i placed last 3 weeks ago, that item was cancelled today Feb 2 2019. Due to failed to deliver the item and collect payment. I ve been calling for this ever since they tagged the order status as a bad address. First 2 go havent contacted us that the item will...

Shopee / shopee do not care - no refunds, no customer support.

Ma
Jan 31, 2019

Shopee Thailand: Worlds Worst Online Shopping - Zero Stars After reading the negative reviews below i can only agree 100% with what is being said about Shopee Thailand. Seems like a pattern of SCAMS with deceptive and unprofessional conduct from this company. My poor experience was as follow...

Shopee / shipping process

Ab
Jan 26, 2019

Hello and hi, I just want to make a complaint. This thing happened to me a few time already about the shipping process especially in sibu. Please, don't ever use abx courier service. This company is bullshittt, they don't want send the parcel to customer, without inform the customer. After 2...

Shopee / service for refund

Do
Jan 22, 2019

i have reply email for submit refund on 15 Jan 2019 4.06pm, no reply from shopee at all, then call customer service on 22 Jan 2019, shopee agree to re-send the email, but didnt send at all. Call again customer service on 23/01/2019 11.20pm, they ask to re-send the email, I have re-send n...

Shopee / underwear box washable wardrobe storage box innerwear socks storage

Ri
Jan 19, 2019

Seller username: rszt.my Shop link: shopee.com. my/rszt.my Order ID: 19011311142CBYW Order time: 13-01-2019 / 1114hrs Payment time: 13-01-2019 / 1115hrs 1: Logistics tracking last update was on 14-01-2019 / 1503hrs "your order is ready to ship from the seller" 2: Contacted seller on...

Shopee / bestchoice. sg

Wi
Jan 16, 2019

System was inefficient and had many problems. I have been ordering the product since 28/12/18 but the seller did not manage to ship out the item I ordered. After waiting for very long, the seller notified me that I had to cancel my order and reorder. After reordering the same item, I found...