Shopee
Reviews and Complaints

So once again, we were tried to retrieve our parcel from the Shopee courier who never sent any message to us nor contacted us in any way. We had sent out several messages to other Shopee couriers to gain any information on where our parcel was located or who had the parcel but no response at all! And then we saw that the courier added a message in Shopee that he allegedly could not contact the recipient- NOT TRUE AT ALL! Our mobile had no missed calls nor text messages! We physically went to the Shopee hub to get our parcel. The Shopee hub refused to give us our parcel and said we have to contact the courier rider! They gave us the name and mobile of the courier [Julius Cielo, [protected]]. We tried calling him 3 times while at the Shopee hub and he hung up on us (witnessed by Shopee guard and Shopee employee laughing right in front of us,{have video}). Then the courier rider sent a text message saying his mobile had low power and he was in CEBU! Not sure why the Dumaguete courier rider was in Cebu instead of delivering our parcel to our Dumaguete address nor allowing us to just pick up our parcel at the Shopee hub. Then the Shopee Courier returned our parcel to the seller without allowing us to pick up the parcel after knowing we were physically there at the HUB requesting our parcel. Who wins with this type of business process?! This process seems void of any good communication and should not be expected nor accepted in any professional business online transactions! Since this seems to happen all too often and reporting it to Shopee seems laughable, we will simply thought its best to report these Shopee incidents to any and all who are equally disappointed with this issue. And most likely, we expect Shopee to block our purchases and/or cause issues with our deliveries like they have done to so many other customers who dared to complain. Seems childish...but still sadly realistic...=)

Seems like Shopee needs to have an alternative delivery outlet similar to LBC, where customer can pick up parcels safely without depending on irresponsible couriers...it could be as simple as a text message to the customer to retrieve their parcels within a certain time frame or it will be returned. seems like that would save both time and money and create a less hectic and challenging delivery schedule for both courier and recipient...

I felt cheated that this parcel show deliver but it was not. Adding on your colleague did a lousy job to "investigate".

All in all, there is no message to me that this parcel be arriving and there is no photo of it (see photo example) sent to me.

All walker will do this step to notifies buyer and obviously this walker is a cheat. Although the purchase it is not much but shopee integrity should not be compromise by such. Hope to hear from your side soon. Tks you

I was scammed in a fake dropshipping Shopee platform. Someone invited me into creating a merchant account and it all turned out to be fake. Once there is an order in your account, you have to fulfill the order by funding it first, and after order is completed, you will receive capital plus profits. At first, it will really come back but then as days pass by, the orders were too much for me to handle and I could not process the orders anymore because it was bulk orders and the amount was too big for me to fund. Once I decided to close the store, customer service will not allow as you have to process pending orders first before you can close your store. If you do not process pending order, then your capital and profits will be frozen. I did not proceed to process the last pending order as I cannot handle the capital outlay anymore, I was scammed for about USD 6,000-7,000 dollars.

I've been scammed out of R5000 on 02 June 2024. I registered on shopee to make extra income. You complete task to make a profit. They let you pay a certain amount to a distributor and then tasks are completed, however on the third task they asked for r12000, money that I do not have and I explained this to them and they said they can not help me and now I've lost all my money and there's no way to get it back.

Please help me. I Lost my phone with my shopee account. I cannot use other devices because I forgot my user name and password...what should I do. I have to pay my shopee pay later and shopee loans bu I dont have my access.please help me..

[protected]@gmail.com is my new email

lost mobile is [protected]

Rechilda Gonzales

with address Balete Bacon District Sorsogon City

Please help me so I can pay my payables

I have not received my payments although the estimated released date should be on 21/03/2024. Usually whenever orders completed , it only took at least 3 days to settle the payments. For this case , I had contacted the customer services twice , all I got is excuses (will further the issue to related teams/ already take actions and bla bla bla) . I dont need excuses as I have the right because thats my money ! I have a lot or orders on queue but I afraid the same mistakes will arise . Please be professional and fix the problem ASAP!

I have an unsettled Spaylater bill but my account is not accessible. They said that it was due to the multiple/abusive use of vouchers. I have tried sending an appeal but I can't use my national ID because their system wasn't accepting it because of some problem with the picture. My spaylater bill is now overdue but I still have no idea how I am supposed to pay it.

hi.. can I report an incident here in negros. cadiz city hub dlivery rider attempt to deliver my package, I waited from morning to afternoon. but no dlivery happened. then I saw that the rider put a remark that attempt was unsuccessful. 2nd dlivery was 6pm and 3rd was 7pm.. then the rider returned my package to sender due to unavailability daw... but I have waited my package but nothing comes.

You sent

[protected].. this is the number of the delivery rider.. tamad ng delivery rider.. ayaw na pumunta xa address na nka lagay xa package... gusto nla, cla nlg puntahan.

This happened to our place many times. Marami na nagrereklamo xa mga riders ng cadiz city hub negros occidental.. mga tatamad ng mga riders. akalain mo tamad na mag dliver, lagay nlg agad na dlivery attempt was unsuccessful due to unavailability of customers.

I ordered item ledstar_ph store but one item was missing in my order. SPX Express

SPEPH048013591112 they don't send my replacement instead they ask me to order a cable protector and they told me just process the order because they will place the replacement for the missing item they sent on my first order but they will refund the amount it will cost but unfortunately it did not happen.

ORDER ID. 24021196BDDD7S

I still did not have the item that I already paid for

Ive been using Shopee for my online order. All along I have no issues either with the orders or J&T. However since Jan 2024, orders which assigned to J&T was missing. 3 times parcel lost. and J&T doesnt even bother to update not a single thing. and this is a huge dissapointment for us buyers. and just recently, ive make a new order. assigned to J&T. Item suppose to arrive by 19th Feb. Till date no updates. The previous incident also like this and I can confirmed that my this order its lost also.

Please find the main culprit on why we as buyer are facing this issue.

It cant be ongoing and im sure im not the only customer who complaint.

We have no option to select our courier. Its all from the seller.

It was happened long time ago last june 2023. About the parcel that I delivered but the cs refused to accept because accrding to him he found another cellphone which is lower price. So bring back his parcel and had to onhold it.. Upon onholding, the hub received it. But now I suffer this claims which I have to pay thru salary deduction because of this parcel. Accrding to my hub lead the parcel received by the seller was not anymore a cp, it was a stone. I dont have any idea of this one. The hub made me an initial report that I have a wrong tagging for this parcel. The reason there was wrong pod. My problem now is why I have to pay for that claims or lost item in fact the hub in holding ara received the parcel which I onhold. Pls help me with this matter because its very expensive 27k.

Jan 20 2024

I try to register and to verify an account so i can have shopee pay.

Jan 23 it says that it is rejected because its blurred/ has glare etc.

I tried to call them for follow up like that, it says that they will raise my issue etc.

The same day i register again i comply again, i follow up etc.

After 3 days i received a notif to them it says mismatched identification!

Wth with you guys i comply with all of your demands and then you will reject me again i waited for too long for this, you sucks guys!

Im so tired of your customer service.

Dear shopee,

I regret to inform that one of your delivery personnel has seemingly obtained my personal data from the job shopee had granted to deliver my parcel and now the said person is contacting me and asking me to be accountable for my actions. She texted me on the 28/12/23.

I need shopee to step in to assist and pls contact me asap.

Thank you.

Steven

[protected]

Dear Shopee Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue I am facing with my recent order. On December 19, 2023, I placed an order from India to the Philippines, and the corresponding amount was deducted from my account. However, I am unable to view any order details or receive updates on the transaction through the app.

Order Number: [Your Order Number]

Transaction Date: December 19, 2023

I kindly request your prompt assistance in resolving this matter and providing me with the necessary information regarding my order. Your attention to this issue is highly appreciated.

Thank you for your understanding and assistance.

My email id is [protected]@gmail.com

Please revert

Best regards,

Prasad