Shopee Customer Care Service

Shopee Ltd


Customer Support Phone Numbers

+63 28 805 200(Philippines) 152 123
+62 213 950 0300(Indonesia) 18 12
+886 266 366 559(Taiwan) 7 6
+84 19 001 221(Vietnam) 4 3
+66 20 178 399(Thailand) 8 6
+60 322 989 222(Malaysia) 65 49
+65 62 066 610(Singapore) 5 21
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM

Shopee Complaints & Reviews

Shopee — cheating or incapability?

I ordered 13 items in one shop. I received 11. 4 of these 11 are damaged. I tried to contact the seller via a wrong...

Online Shopping  · Nov 17, 2019

Shopee — sec helmet navy blue

ShopeeSeller noticed that the item is already completed but i do not received any helmet. Seller also indicated that they are...

Motorcycles & Scooters  · Nov 14, 2019

Shopee — my item stuck in ecbc

ShopeeMy item stuck in ECBC since 6 November. What's wrong with my parcel? ERA563043316MY Please let me know 😀 This is first...

Online Shopping  · Nov 13, 2019

My Shopee — parcel missing

My ShopeeI purchase few items from Shopee Malaysia, after purchasing showing that the item was picked up on 06-11-2019 [pos laju...

Online Shopping  · Nov 12, 2019

Shopee — item has been delivered but not received the item.

ShopeeI ordered an elecetric scooter tire and the type of payment is via 7 eleven. Then this morning (Nov 12, 2019) Shopee...

Online Shopping  · Nov 12, 2019

Shopee — shopee express delivery (cainta hub)

ShopeeShopee EXPRESS, pano kayo tinawag na express? Mema lang? Two times na in-out sa hub nyo ung order ko but at the end of...

Arts & Humanities  · Nov 08, 2019

Shopee — ninjavan delivery personnel poor customer relations!

Good day Customer Support, I am raising my complaint about the assigned delivery personnel who delivered my package...

Products & Services  · Nov 07, 2019

Shopee — playfool courier man luqman hp no [protected]

ShopeeCourier tracking mo : MY193678898055E & MY192532198058E Very bad courier service. 1st time Courier man just campak my...

Online Shopping  · Nov 06, 2019

Shopee — courier

Shopeeshopee nagtxt yung shoppee express nyo na on the way na daw yung rider. so nag expect ako na darating ngayon tapo...

Online Shopping  · Nov 05, 2019

Shopee — j&t express carrier

ShopeeI ordered to shopee a week ago and J&T express is the carrier of this specific reseller . They never delivered my...

Other  · Nov 04, 2019

Shopee — cancellation of order by shopee

ShopeeMy account details: Rosalie yu gothong [protected] We care home health care Alpa centrum lopez jaena st, subangdaku...

Mobile & Cell Phones  · Nov 04, 2019

Shopee — driver of shopee express

ShopeeWe all Know its a delivery door to door, that why it has a delivery charge now he (the driver) wants me to pick up My...

Products & Services  · Nov 03, 2019

Shopee — pampers diapers

ShopeeI want to complain my experience in ordering this Pampers diapers..I order a lot here in shopee but it's my 1st time to...

Banks  · Nov 03, 2019

Shopee — courier services

ShopeeThis black arrow courier services is ridiculous. They are so lazy to deliver the order on time. It Will take 2-5...

Products & Services  · Nov 02, 2019

Shopee — black arrow express (bae)

Can Shopee remove this courier? Can Shopee have their own courier instead of using [censored] third parties? I paid...

Online Shopping  · Nov 02, 2019

Shopee — case number reference #[protected]

ShopeeHey Shopee, Regarding for the case number #[protected], hope you can find the issue. Okay! According to your email...

Online Scams  · Oct 31, 2019

Shopee — courier j&t

ShopeeI placed an order last 10/25 at 9.30, J&T picked up the order same day at 20.26.. from that day I am checking the order...

Kids & Baby  · Oct 31, 2019

Shopee — sellers who are scammers

Dear Sir/Madam, Please to all buyers be cautious about sellers who are scammers!!! Products too cheap and too good to be...

Online Shopping  · Oct 29, 2019

Shopee — sunglasses

ShopeeHi good morning. Dineliver po ni shopee express today yun item ko pero di nya binalik yung sukli sa anak ko. Pano po ba...

Unauthorized Charges  · Oct 29, 2019

Shopee — payment are all ready done but the seller are ignoring to sent me the goods... that I paid..!

ShopeeI had made a purchase of "salt marvellous brew flavour grape bubblegum 35 mg" 2 pc from ks0710 / vivaport vape store in...

Bad Business Partners  · Oct 27, 2019

Shopee — swimming suit

ShopeeThe seller didnt ship the parcel even few days after I made the payment. I checked by using the tracking number and the...

Clothing, Shoes & Acc  · Oct 26, 2019

Shopee — completed status but not delivered

Hi, i ordered two pieces of clothing from ZANZEA brands which stated that the order is completed and ready to be rated...

Clothing, Shoes & Acc  · Oct 26, 2019

Shopee — withdrawal money have not transferred

ShopeeOn 3rd october 2019 I have withdrawal money rm76.44 from shopee to my bank account... But on 11th october 2019 in shopee...

Banks  · Oct 23, 2019

Shopee — delivery service esteban abadaa

ShopeeOctober 17, 2019 the driver texted me 1300 that he will arrive to deliver my parcel, despite have Octiber 18 as the...

Other  · Oct 19, 2019

Shopee — bulligan shopee customer service agents

I have 3 open cases with the Shopee Customer agent, despite agent promised try their best to solved issue arises. But...

Online Shopping  · Oct 19, 2019

Shopee — delivery guy

The delivery guy of this courier (Black Arrow Integrated) named Joey S. Flores was so disrespectful and he has no...

Other  · Oct 19, 2019

Shopee — my order do not ship but already confirm received automatically

ShopeeDear shoppe team please take action about this scam /cheat seller."my order do not ship but already confirmed received...

Clothing, Shoes & Acc  · Oct 18, 2019

Shopee — edit rating/comment/photos

I'm not sure if this is considered a complaint but please hear me out. I order mobile cases (4 cases) from a store...

Mobile & Cell Phones  · Oct 18, 2019

Shopee — hnd ko na tap ng recieve button pero ng automatic na orders completed na, na wala pa ang items o orders ko

ShopeeOmorder ako ng Oct 1, ng chat ako sa sellee bakit wala pa, hbd ma track ang cnasabi nya na na logistic. Ngbasa ako ng...

Scam & Fake Checks  · Oct 16, 2019

Shopee — massage pen

ShopeeI ordered 3 massage pen item, but I only received 2 items, according to the J&T its written 3 piece but It was packed a...

Health & Beauty  · Oct 16, 2019

Shopee — seller jolina shop (psnm. ph)

ShopeeI ordered an item and indicated the color I wanted (using the seller's color options) but I was delivered a different...

Clothing, Shoes & Acc  · Oct 16, 2019

Shopee — delivery

I used bayad center mode of payments for my 2 overseas orders..after 10days from the shipped out time i saw at my shopee...

1 comments Online Shopping  · Oct 15, 2019

Shopee Philippines — wrong delivery of courier

Shopee PhilippinesI am a regular customer from shopee. That time i have 5 pending orders for delivery. 1 of they came twice so i pay twice...

Online Shopping  · Oct 14, 2019

Shopee — commission fees

ShopeeDear shopee. Accnt username: dezabahjin Shope name: USAHERBALPH Mobile#: [protected] I have been emailing customer...

Health & Beauty  · Oct 13, 2019

Shopee — order not received

I order some Goods from shoppe. I am Waiting since 4weeks for my order. I Missed the Delivery Guy for 5min he could not...

Cars, Parts & Vehicles  · Oct 10, 2019

Shopee — mobessy hip seat carrier

ShopeeIve ordered 3 items, nagbayad ako sa bayad center the amount of 1, 050, until dumating yung time na nag notify nalng na...

Kids & Baby  · Oct 10, 2019

Shopee — I need my refundable urgent

ShopeeThe seller didt wanna refund my money. This is what I call liar!! Taking people money without send the item.. I buy 2...

Dry Cleaners & Laundry  · Oct 10, 2019

Shopee — apple macbook pro retina 15” laptop 512gb ssd 2.5ghz i7 16gb ram nvidia 2014 grade: a

ShopeeI'm having a terrible experience with this seller on shopee going for two weeks now. First i placed an order on the...

Online Shopping  · Oct 09, 2019

Shopee — lack of item

ShopeeLack of item and the sizes of shoes are not the can i sell an item that the pair are in different sizes...the...

Clothing, Shoes & Acc  · Oct 08, 2019

Shopee — return of item

I ordered an item from shopee through panalodealsph. panalodealph posted the photo on the message sent to me i said it...

Online Shopping  · Oct 03, 2019