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1.0 1126 Reviews

Shopee Complaints Summary

14 Resolved
1100 Unresolved
Our verdict: If considering services from Shopee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shopee reviews & complaints 1126

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11:48 pm EDT
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Shopee Cadiz City negros occidental cadiz hub delivery riders

hi..can i report an incident here in negros. cadiz city hub dlivery rider attempt to deliver my package, i waited from morning to afternoon. but no dlivery happened. then I saw that the rider put a remark that attempt was unsuccessful. 2nd dlivery was 6pm and 3rd was 7pm..then the rider returned my package to sender due to unavailability daw...but i have waited my package but nothing comes.

You sent

[protected]..this is the number of the delivery rider..tamad ng delivery rider..ayaw na pumunta xa address na nka lagay xa package...gusto nla, cla nlg puntahan.

This happened to our place many times. Marami na nagrereklamo xa mga riders ng cadiz city hub negros occidental..mga tatamad ng mga riders. akalain mo tamad na mag dliver, lagay nlg agad na dlivery attempt was unsuccessful due to unavailability of customers.

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10:17 pm EDT
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Shopee Repeated unprofessional lack of communication from courier driver

So once again, we were tried to retrieve our parcel from the Shopee courier who never sent any message to us nor contacted us in any way. We had sent out several messages to other Shopee couriers to gain any information on where our parcel was located or who had the parcel but no response at all! And then we saw that the courier added a message in Shopee that he allegedly could not contact the recipient- NOT TRUE AT ALL! Our mobile had no missed calls nor text messages! We physically went to the Shopee hub to get our parcel. The Shopee hub refused to give us our parcel and said we have to contact the courier rider! They gave us the name and mobile of the courier [Julius Cielo, [protected]]. We tried calling him 3 times while at the Shopee hub and he hung up on us (witnessed by Shopee guard and Shopee employee laughing right in front of us,{have video}). Then the courier rider sent a text message saying his mobile had low power and he was in CEBU! Not sure why the Dumaguete courier rider was in Cebu instead of delivering our parcel to our Dumaguete address nor allowing us to just pick up our parcel at the Shopee hub. Then the Shopee Courier returned our parcel to the seller without allowing us to pick up the parcel after knowing we were physically there at the HUB requesting our parcel. Who wins with this type of business process?! This process seems void of any good communication and should not be expected nor accepted in any professional business online transactions! Since this seems to happen all too often and reporting it to Shopee seems laughable, we will simply thought its best to report these Shopee incidents to any and all who are equally disappointed with this issue. And most likely, we expect Shopee to block our purchases and/or cause issues with our deliveries like they have done to so many other customers who dared to complain. Seems childish...but still sadly realistic...=)

Seems like Shopee needs to have an alternative delivery outlet similar to LBC, where customer can pick up parcels safely without depending on irresponsible couriers...it could be as simple as a text message to the customer to retrieve their parcels within a certain time frame or it will be returned. seems like that would save both time and money and create a less hectic and challenging delivery schedule for both courier and recipient...

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Update by werk komps

So once again, we were tried to retrieve our parcel from the Shopee courier who never sent any message to us nor contacted us in any way. We had sent out several messages to other Shopee couriers to gain any information on where our parcel was located or who had the parcel but no response at all! And then we saw that the courier added a message in Shopee that he allegedly could not contact the recipient- NOT TRUE AT ALL! Our mobile had no missed calls nor text messages! We physically went to the Shopee hub to get our parcel. The Shopee hub refused to give us our parcel and said we have to contact the courier rider! They gave us the name and mobile of the courier [Julius Cielo, [protected]]. We tried calling him 3 times while at the Shopee hub and he hung up on us (witnessed by Shopee guard and Shopee employee laughing right in front of us,{have video}). Then the courier rider sent a text message saying his mobile had low power and he was in CEBU! Not sure why the Dumaguete courier rider was in Cebu instead of delivering our parcel to our Dumaguete address nor allowing us to just pick up our parcel at the Shopee hub. Then the Shopee Courier returned our parcel to the seller without allowing us to pick up the parcel after knowing we were physically there at the HUB requesting our parcel. Who wins with this type of business process?! This process seems void of any good communication and should not be expected nor accepted in any professional business online transactions! Since this seems to happen all too often and reporting it to Shopee seems laughable, we will simply thought its best to report these Shopee incidents to any and all who are equally disappointed with this issue. And most likely, we expect Shopee to block our purchases and/or cause issues with our deliveries like they have done to so many other customers who dared to complain. Seems childish...but still sadly realistic...=)

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6:30 pm EST
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Shopee Missing item

I ordered item ledstar_ph store but one item was missing in my order. SPX Express

SPEPH048013591112 they don't send my replacement instead they ask me to order a cable protector and they told me just process the order because they will place the replacement for the missing item they sent on my first order but they will refund the amount it will cost but unfortunately it did not happen.

ORDER ID. 24021196BDDD7S

I still did not have the item that I already paid for

Claimed loss: P224

Desired outcome: I want a replacement for the loss item

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2:04 am EST

Shopee Lost Items

Ive been using Shopee for my online order. All along I have no issues either with the orders or J&T. However since Jan 2024, orders which assigned to J&T was missing. 3 times parcel lost. and J&T doesnt even bother to update not a single thing. and this is a huge dissapointment for us buyers. and just recently, ive make a new order. assigned to J&T. Item suppose to arrive by 19th Feb. Till date no updates. The previous incident also like this and I can confirmed that my this order its lost also.

Please find the main culprit on why we as buyer are facing this issue.

It cant be ongoing and im sure im not the only customer who complaint.

We have no option to select our courier. Its all from the seller.

Desired outcome: Immediate improvement and resolve issue

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10:23 pm EST
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Shopee Related to my work as a rider in shopee

It was happened long time ago last june 2023. About the parcel that I delivered but the cs refused to accept because accrding to him he found another cellphone which is lower price. So bring back his parcel and had to onhold it.. Upon onholding, the hub received it. But now I suffer this claims which I have to pay thru salary deduction because of this parcel. Accrding to my hub lead the parcel received by the seller was not anymore a cp, it was a stone. I dont have any idea of this one. The hub made me an initial report that I have a wrong tagging for this parcel. The reason there was wrong pod. My problem now is why I have to pay for that claims or lost item in fact the hub in holding ara received the parcel which I onhold. Pls help me with this matter because its very expensive 27k.

Claimed loss: 27k

Desired outcome: I want to solve this claims of mine and not to deduct anymore in my salary

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12:06 am EST
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Shopee - Customer service

Good day! I am reaching out to you as my last resort as the Customer Service team of Shopee Philippines is of no help. A supervisor has just disconnected with me, her name is Faye. I do not know what the last name initial is, because they would not give it to me. And as of this writing, I am online with one of the Account managers, her name is Darlene who...

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9:40 am EST
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Shopee - Shopee rider - VKC 9384

I’m complaining about the Shopee rider, riding a motor cycle with shopee food delivery bag at the rear of his motorcycles. 29/01/2024 Monday 1943 hrs, while I’m driving along jalan kuching from KL heading to kepong, incident location: under the jalan duta roundabout. I was driving at the right lane within my lane. The motorcycle overtake my car from the...

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10:04 pm EST
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Shopee Shopee pay verification process

Jan 20 2024

I try to register and to verify an account so i can have shopee pay.

Jan 23 it says that it is rejected because its blurred/ has glare etc.

I tried to call them for follow up like that, it says that they will raise my issue etc.

The same day i register again i comply again, i follow up etc.

After 3 days i received a notif to them it says mismatched identification!

Wth with you guys i comply with all of your demands and then you will reject me again i waited for too long for this, you sucks guys!

Im so tired of your customer service.

Desired outcome: I would like to be verified as soon as possible it is urgent! I dont want to wait for another day or another 24-48 hours again.

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6:49 am EST
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Shopee - Shopeepay transfer to gcash

I have applied for Sloan amounting to 3,500 and was credited to my shopee pay account. Since I won’t be able to use it for emergency needs with just shopee pay I have decided to transfer it to my gcash account. Upon checking it appears that the funds were transferred to a wrong number. The last 4 digits of my gcash account was 4921 however it was mistakenly...

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10:52 pm EST
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Shopee - Cod/free return from shopee causes charges

Case 1: I as seller, sell my product as per customer order & shopee system just pop up parcel damage not to delivery to customer & parcel also no return back to seller. Do dispute to shopee request prove of parcel damage. Shopee unable to prove. Keep request prove from seller. Seller provide via email. When different pic of customer serve the case...

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5:06 am EST
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Shopee Order no. 2401140TWQPPJBG parcel Not deliver but it show deliver

I felt cheated that this parcel show deliver but it was not. Adding on your colleague did a lousy job to "investigate".

All in all, there is no message to me that this parcel be arriving and there is no photo of it (see photo example) sent to me.

All walker will do this step to notifies buyer and obviously this walker is a cheat. Although the purchase it is not much but shopee integrity should not be compromise by such. Hope to hear from your side soon. Tks you

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1:54 am EST
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Shopee - Suspended shopee account due to "multiple suspicious invalid returns/refunds"

Last January 2, 2024, my Shopee account was automatically logged out, and a dialogue box came out saying "your account was restricted due to unusual activity". First of all, I am just accepting orders from other people. All of my Returns/Refunds Requests were due to "wrong items were delivered", and "products did not meet the expectations of buyer". Is it...

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11:41 am EST

Shopee Breach in PDPA

Dear shopee,

I regret to inform that one of your delivery personnel has seemingly obtained my personal data from the job shopee had granted to deliver my parcel and now the said person is contacting me and asking me to be accountable for my actions. She texted me on the 28/12/23.

I need shopee to step in to assist and pls contact me asap.

Thank you.

Steven

[protected]

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7:01 am EST
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Shopee My shopee app is not working since I purchase product from the app.

Dear Shopee Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue I am facing with my recent order. On December 19, 2023, I placed an order from India to the Philippines, and the corresponding amount was deducted from my account. However, I am unable to view any order details or receive updates on the transaction through the app.

Order Number: [Your Order Number]

Transaction Date: December 19, 2023

I kindly request your prompt assistance in resolving this matter and providing me with the necessary information regarding my order. Your attention to this issue is highly appreciated.

Thank you for your understanding and assistance.

My email id is [protected]@gmail.com

Please revert

Best regards,

Prasad

Desired outcome: Can you please cancelled my order.

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7:27 am EST
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Shopee - Refund

Dear sir/madam, I hope my email finds you well, I am writing your good office since I am on a dead end now. I requested for refund to Savvy shop via Shopee for these Avene products for the following reasons: 1.) All the products I received from the seller are unsealed, including the tube ones without the silver covering. You can easily smell them, and...

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7:01 am EST
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Shopee - Expired sausage

I ordered sausage through shoppe it came with a label stating the sausage was 11 months past the expiration date. I requested a refund, I sent them a video of me opening the box and a picture of the label stating it was 11 months past the expiration date, they told me they needed more evidence ...what more can I possibly send them the order# is ORDER ID...

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5:45 am EST
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Shopee Verification of my account

I tried to log into Shopee on Monday 27th November only to be informed that I needed to verify my account. Then Shopee asked me to verify my account with an email address that has not existed for over 2 years. I have tried several times to remove this email address which is no longer valid IE d.n.[protected]@btinternet. But Shopee will not let me remove this and ignores my valid email address [protected]@gmail.com.

I much prefer shopee as a shopping platform but your staff on the other end of the phone treat me as a joke. I instruct them about changing my email to the valid one and they promise it will be done but it never does. So far I have used nearly 1000Peso trying to sort out this problem WHICH IS NOT OF MY MAKING. I spend 1000's on shopee but maybe LAZADA is looking like a better shopping platform. To that end, if this problem is not sorted out by 4th December I'm afraid Shopee and myself are parting company

Claimed loss: 956Pesos

Desired outcome: Just do what I've asked you MANY MANY TIMES. Delete d.n.[protected]@btinternet.com and insert [protected]@gmail.com.

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11:52 pm EST
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Shopee - Process to resolve a solved case

Hi, I'm the seller in Shopee SG. I experience refund and return from a buyer claimed that my product is fake because the packaging & weight is different from what his partner bought previously. Without communicating with seller, he straight away confirm and even edit the picture said that I sell fake product and even fake a QR code on it to collect...

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10:33 pm EST
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Shopee Refund service slow

I did purchase cooler and diaper bag from shopee with price about RM230 but after 2 weeks the bag mulfunction. Shopee asked me to return back the bag.

Bag was returned on 22/11/2023 but until now no feedback from Shopee.

The issue worst because I did sent together my company samsung tablet in the bag. I forgot to remove it and I asked Shopee to help send back my tablet because they already receive it. But until now, no feedback from them.

Called and emailed Shopee many times but still no response until now.

Claimed loss: Diaper bag : RM 230Samsung Tablet : RM1500

Desired outcome: Return back my Samsung tablet and proceed with refund for bag RM230.

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5:45 pm EST

Shopee Unfair judgment by dispute

Product id-2308290J51YN8A

Case date 18 sept

from Sept till today I fight for tis case. Dispute approved refund to buyer without proper investigation. As a seller I provided all the prove test product pic, product condition pic, packing pic and damaged return open parcel video. But buyer sent only 1 pic. Shopee should take responsibility for my loss

Claimed loss: Yes

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Shopee Customer Reviews Overview

Shopee is a popular online shopping platform that has gained a lot of positive reviews from its users. One of the most appreciated features of Shopee is its user-friendly interface, which makes it easy for customers to navigate and find what they are looking for. The platform also offers a wide range of products, from electronics to fashion, at competitive prices.

Another positive aspect of Shopee is its secure payment system, which ensures that customers' personal and financial information is protected. The platform also provides reliable delivery services, with many customers reporting fast and efficient shipping.

Shopee's customer service has also received praise from users, with many reporting quick and helpful responses to their inquiries and concerns. Additionally, the platform offers various promotions and discounts, making it an attractive option for budget-conscious shoppers.

Overall, Shopee has received overwhelmingly positive reviews from its users, with many praising its ease of use, wide range of products, secure payment system, reliable delivery, and excellent customer service.

Shopee In-depth Review

Website Design and User Experience: Shopee's website design is sleek and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functions that help streamline the shopping experience. The overall user experience is smooth and efficient, ensuring a hassle-free browsing and purchasing process.

Product Range and Availability: Shopee offers a wide range of products across various categories, ensuring that shoppers can find everything they need in one place. From electronics and fashion to home decor and beauty products, the platform has a diverse selection to cater to different preferences and needs. Additionally, the availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Shopee is known for its competitive pricing, often offering products at lower prices compared to other online retailers. The platform also frequently runs promotions and discounts, allowing shoppers to save even more. With a range of deals and offers available, customers can enjoy great value for their money when shopping on Shopee.

Customer Service and Support: Shopee provides excellent customer service and support. Their responsive and helpful customer service team is readily available to assist with any inquiries or issues that may arise. Whether it's through live chat, email, or phone, Shopee ensures that customers receive prompt and satisfactory assistance, enhancing the overall shopping experience.

Shipping and Delivery: Shopee offers reliable and efficient shipping and delivery services. The platform partners with reputable logistics providers to ensure that orders are delivered in a timely manner. Shoppers can track their packages and receive updates on the delivery status, providing peace of mind and convenience.

Return and Refund Policy: Shopee has a fair and transparent return and refund policy. If customers receive damaged or incorrect items, they can easily initiate a return or request a refund. The process is straightforward, and Shopee strives to resolve such issues promptly, ensuring customer satisfaction.

Payment Options and Security: Shopee offers a variety of payment options, including credit/debit cards, bank transfers, and e-wallets, providing flexibility and convenience for shoppers. The platform also prioritizes security, implementing robust measures to protect customer information and transactions, giving users peace of mind when making purchases.

Trustworthiness and Reputation: Shopee has established itself as a trustworthy and reputable online marketplace. With millions of satisfied customers and positive reviews, the platform has gained a strong reputation for delivering quality products and reliable services. Shopee's commitment to customer satisfaction and transparency further enhances its trustworthiness.

Mobile App Experience: Shopee's mobile app offers a seamless and user-friendly shopping experience on the go. The app is well-designed, with intuitive navigation and features that make browsing and purchasing convenient. Shoppers can easily access the full range of products and enjoy exclusive app-only deals, enhancing their overall mobile shopping experience.

Community and Social Features: Shopee fosters a vibrant community through its social features. Users can interact with sellers and fellow shoppers through comments, ratings, and reviews, creating a sense of community and trust. The platform also hosts various campaigns and events, encouraging user engagement and participation.

Overall Shopping Experience: Shopee provides an overall excellent shopping experience. From the user-friendly website design to the wide range of products, competitive pricing, and reliable customer service, every aspect is carefully curated to ensure customer satisfaction. Shopee's commitment to continuous improvement and innovation further enhances the overall shopping experience.

Pros and Cons:

  • Pros: User-friendly website design, wide product range, competitive pricing, excellent customer service, reliable shipping and delivery, fair return and refund policy, multiple payment options, trustworthy reputation, seamless mobile app experience, vibrant community and social features.
  • Cons: Occasionally, some products may be out of stock.

Conclusion and Recommendation: Shopee is a highly recommended online marketplace that offers a seamless and enjoyable shopping experience. With its user-friendly interface, diverse product range, competitive pricing, and reliable customer service, Shopee stands out as a trustworthy and reputable platform. Whether you're looking for electronics, fashion, home decor, or beauty products, Shopee has you covered. Start shopping on Shopee today and experience the convenience and satisfaction it offers.

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Shopee contacts

Phone numbers

+65 62 066 610 +62 213 950 0300 More phone numbers

Website

shopee.com

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