General Motors

I traded two vehicles on 1/31/18 - a 2017 Chevy 1500 and a 2011 Chevy HD - and purchased two vehicles - a 2018 Chevy HD and a 2017 Jeep Grand Cherokee. To date, NEITHER of my traded vehicles have been paid off …OVER 2 MONTHS LATER. I have called several times and have spoken to Henry (who said he would return my call in 20 minutes, but did not), Clay (who said he heard something about it and would speak to someone and get back with me, but did not) and Cindy (who I have called every couple of days since 3/20/18); in addition, I emailed Henry on 3/16/2018 with no response received and texted both George Clark and Garrett Clark, beginning February 26, 2018. I need my two traded vehicles paid off TODAY; $14, 962.51 to Community First Credit Union AND $47, 700 to Vystar Credit Union as per the signed contracts dated 01/31/2018. I have been more than patient with this situation and have received no answers as to why my payoffs have not been made. I have traded MANY vehicles over the years and have NEVER had this situation at any other dealership; the only other time this has happened was at Riverside Chevrolet (same dealership) when I traded a vehicle in August 2017. I have filed a complaint with the Attorney General of Florida, Pam Bondi, as well as the Better Business Bureau (Jacksonville branch office) as well as have attempted to contact the dealership on MULTIPLE occasions as referenced below with no resolve.

Log of communication/ occurrences:

01/31/2018: Traded 2 vehicles; 2017 Chevy 1500 Silverado and 2011 Chevy HD. As per contracts, $14, 962.51 trade payoff for 2011 Chevy; $47, 700 trade payoff for 2017 Chevy. Purchased 2 vehicles; 2018 Chevy HD and 2017 Jeep Grand Cherokee. As per contracts, payment due dates are 03/01/2018.
2/26/2018: Summer texted Garrett regarding payoffs still outstanding and no new loan info. Said he would go upstairs and find out right now. No further response received.
2/26/2018: David texted George.
3/01/2018: As per the contracts, first vehicle payments due. No loan info to date. According to George (per David), Summer's loan is with Suntrust; David's loan is with GM. Summer called Suntrust- no knowledge of loan.
03/12/2018: Received notice of Past Due Payment from Community First Credit Union (for 2011 Chevy).
03/12/2018: Received 2 items of correspondence from PNC Bank in the mail. One was letting Summer know they had purchased the loan for the 2017 Jeep Grand Cherokee (not Suntrust!) and included payment coupons; the second was a LATE NOTICE as the loan was past due on that day, 03/12/2018. Summer called PNC Bank on 03/13/2018 to reverse late payment since I just received the loan info on the date it was considered late.
03/15/2018: Called Henry Mukupo, Finance Manager who completed our paperwork on 01/31/2018. Henry said he would talk with Accounting Department to figure out new loan info and payoff info. Said he would call me back in 20 minutes. Did not call back.
03/16/2018: Called Henry Mukupo- no answer on office line and no voicemail option. Talked with receptionist who gave me his email as [protected]@riversidechevyjax.com. Sent email. No reply.
03/19/2018: Called Henry Mukupo- no answer on office line and no voicemail option. Called the other Finance Manager (according to online contact page), Clay. Clay said he heard something about it around the office and would run upstairs to the Accounting Department and return my call. He never called back.
03/20/2018: 9:56am Contacted the Accounting Department (according to online contact page), Cindy Davis. She said the Comptroller had just noticed this on his reports from the previous month and began looking at it "yesterday." She said it looked as if US Bank was taking David's loan, but she wasn't sure. She didn't know what the hold up was; appeared to be an error that needed to be fixed in the contract and she wasn't sure why it hadn't been done yet. She said Henry would be in later that afternoon and to call her back. 1:40pm Called Cindy Davis back. She said they were still trying to figure it out. She said had I not called earlier today they wouldn't have even known there was an issue. Said they would continue to research to get it straightened out and call me back.
03/23/2018: 9:30am Never received a call from Cindy Davis, so I called her- no answer on office line and no voicemail option. 12:30pm Called Cindy Davis again. She said they spoke with Henry, but she will get back to working on it. She then put the phone down, went to another phone where I could hear her (one-sided) conversation. She was on the line with someone explaining that I was on the phone again and they still didn't know who purchased David's loan. Evidently, the person on the phone told her to make a call and she said "Call who, the Ghostbusters?". Then, she came back to my phone call and I explained to her that at this point, I don't care who they need to call- the Ghostbusters or Santa Claus, but I was just concerned mostly with my payoffs still being outstanding. She said, "I think we paid off the Vystar already" (which was the 2017 Chevrolet). I said, "No- I'm looking online at both accounts and neither have been paid. We are starting to get calls about the missed payment on that vehicle." I had already made a payment on the Community First loan before it went 30 days past due. Cindy said she would continue to work on it today and let me know something…
03/27/2018: 9:17am I called Cindy Davis because I have still not received any phone call from her, nor have either of my loans been paid off as of today (per online banking). There was no answer on her office line and no voicemail option. 9:30 am I called Cindy Davis [protected]) and she did not answer. This time, I got a voicemail option. I left a message that I needed to get these payoffs resolved today and asked her to please call me as it is urgent. 10:11am I texted both George and Garrett Clark and explained that I was about to lose my patience with this situation and that I needed the vehicles paid of today. Neither replied.
03/28/2018: 1:15pm Just picked up Certified Letter dated March 16, 2018 in which states David owes down payment of $2, 600 for 2018 Chevy HD- signed by Tony Blanco, CFO. The 2nd contract David signed (several days after 01/31/2018) says "N/A" in the Cash Down area of the contract; this made the payment amount increase from what was originally agreed upon on 01/31/2018. David called dealership and left message with receptionist for Tony Blanco, CFO, to return his call.
2:05pm I called and spoke with Cindy Davis. She said "geez" when I told her there is a 2nd contract around that office that David signed a couple days after 1/31/18 with Garrett. She said she just heard back from GMF (GM Financial) and they kicked the contract back…now, she realizes that may be because of the error on the Cash Down line. She logged into the computer and started looking into something and put me on hold. She came back to the line after about 13 minutes on hold and said they resubmitted the contract to GMF yesterday and GMF is looking thru it. She said they may come back as a decline again, because of the time that has elapsed; she explained the deal might need to be reworked due to current rebates and such; or we may owe 2 months payments since the original first payment was due on March 2, 2018 per the contract. "It may work out better for you" she says…I said "Well, it certainly better not be worse because this just isn't fair." On another note, she said payoff on my vehicle (Vystar- $47, 700) was sent out on Monday, March 26th (she thinks). Payoff on David's (Community First CU) has not been submitted yet due to the issue with this deal. I asked if the 2011 Chevy HD was still there on the lot and she said she wasn't sure…
2:30pm At the same time I was on the phone with Cindy Davis, David received a call from GMF. The lady was asking him if he had possession of the vehicle and other questions she wanted to know before sending them the money for the loan. David explained to her what was going on at the dealership and she was completely unaware. She said she was calling them right now to figure it out.
2:39pm David just received a phone call from Henry Mukupo who said the Accounting Department has a "problem" and it has nothing to do with the sales of the vehicles. He told him they are all going to get together right now to figure it out. He told him he will call him back shortly.
4/8/2018 Received a letter from GM Financial regarding the 2018 Chevrolet; they have assumed the loan and first payment (03/02/2018) is due, along with the 2nd payment.
4/10/2018 I have checked Vystar and Community First loans every day and NEITHER have been paid off. David went into the dealership and spoke to George Clark, General Manager, who told him that one of the staff upstairs (the heavy set, black man?) had been let go because he wasn't doing his job. He assured David that everything had been fixed and the payoffs had been made. Vystar auto-debited their payment from the checking account on 04/09/2018 (at 30 days). Next payment due as of 04/09/2018.
4/16/2018 According to the loans, neither payoff has been made STILL. David texted George today who told him the payments have been sent.
4/18/2018 Community First Credit Union called David today for 2011 Chevy payment. It is now 30 days late. (I made the February payment, so the March payment is now past due). David told the representative that he traded that vehicle at Riverside Chevrolet on 01/31 and has not had possession of it since. The CFCU representative called Riverside Chevrolet and spoke with Cindy who told her the payoff had been made i/a/o $14, 962.51, check #15110. (Date unknown) The CFCU representative told David to check on Monday (4/23) to ensure the payoff was processed and if not, we would go from there. I checked the Vystar account for the 2017 Chevy payoff and it has STILL not been processed. David contacted George Clark who is adamantly telling him the payoffs have been made.
04/19/2018 Checked online banking and NEITHER vehicle has been paid off as of today. I have submitted a complaint to the Attorney General of Florida, Pam Bondi, at http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services. I will go to Ken Amaro [protected]@firstcoastnews.com - with First Coast News next. It has come to my attention that I have a friend (Brandon Garrison/ Greg Garrison) who has also recently purchased/ traded a vehicle at Riverside Chevrolet and their traded vehicle is also now 30+ days past due. They have attempted to contact the dealership and receive no returned calls either.
4/20/18 As of last night, the Community First loan (2011 Chevy) has been paid off. The balance of the payoff was credited to the Savings Account; I sent an email to the BBB to notify them of this change. Vystar CU ($47, 700- 2017 Chevy) remains unpaid. I have submitted a "complaint" to the CONTACT US page of Riverside Chevrolet.
04/23/2018 As of today, the Vystar loan for 2017 Chevrolet (http://www.riversidechevyjax.com/VehicleDetails/used-2017-Chevrolet-Silverado_1500-Crew_Cab_Standard_Box_4_Wheel_Drive_LT-Jacksonville-FL/3155184113) remains unpaid. I have sent Riverside Chevrolet a Facebook Message and received no response.
04/24/2018 As of today, the Vystar loan for 2017 Chevrolet remains unpaid. (2) $15.00 late fees have been assessed to my account as well as additional interest. Contacting General Motors Corporation today. I have received no contact attempts from Riverside Chevrolet.

I have been a diehard GM owner for over 42 years. I purchased a 2013 Chevy Cruze that now has a blown motor due to it's poor piston design. I have read many complaints about the engine failure for this model year. It should have been recalled. I thought maybe I was a lucky one, but to my dismay at just over 72000 miles the engine blew, due to weak pistons. Of course my warranty is out, because it started in August of 2012. A vehicle should last longer than this, especially when I took such good care of it and intended on keeping it long term. I loved this car, the interior, the low gas mileage, and the sport package. If GM does not shape up or help resolve this error I will no longer want another vehicle from them. My dad drove Chevrolet and I thought I would do the same for all my driving years. This is so unfortunate to have to go through this, after you spend hard earned money on a vehicle that has a faulty engine. These engines do not hold up for this year model and GM should do something to make it be not so bad.

I currently have a 2008 Silverado 1500 crew cab 4x2. I purchased new 1n December of 2008. I previously only owned Fords. I had decided to buy a chevy. I was very happy at first with the chevy. I loved the power the vehicle had until things started going out. I have replaced all the door lock assemblies had the dash replaced under warranty and the Cruise control switch replaced. The dash not long after being replaced under warranty began to crack again chunks started falling out. This vehicle is now become one of the very sorriest vehicles quality wise, I have ever owned. This vehicle only has 66, 602 miles on it. Pretty pathetic. I am currently looking to buy a new truck. Guess what won't be a Chevrolet

2017 GMC SIERRA with 1, 000 miles on it has been sitting in my repair facility for over a month due to GM having a seat sensor on back order! I have called over 8 phone numbers trying to get an answer as to when I will have the sensor. All repairs I could make to this vehicle have been completed a month and 2 weeks now. The customer cannot have their vehicle until I receive the seat sensor. My customer is very unhappy with GM. They will soon begin to complain on social media about GM because not receiving an answer has gone on for far too long. I do not understand how this important of a part could be placed on back order! This part is expected to help save lives!

Good morning,

The engine blew on my vehicle and caused thousands and thousands of dollars worth of damage. Before I realized that this is a common problem with the year and model of vehicle, I had already had the engine taken apart in order to get my vehicle repaired. Who do I need to contact in order to get reimbursed for this systemic issue?

The mileage is around 40, 000 and the VIN is 1G1YY25E965107496.

You can contact me at [protected] or [protected]@hotmail.com.

Respectfully,
Rachel Gmyr

I Have been a GM owner pretty much my entire life, I have owed Duramax diesels since they came out in 2001 was apparently the 4th owner of a Duramax in Alberta so I was told, I currently still own my 2006, 2010 and a 2018 Duramax and also a 2014 GMC Acadia Denali, and a 2003 Pontiac Grand Prix Limited edition, I have helped out my children with purchasing there vehicles and talked them into running GM Products, so as you can see I am pretty Loyal to GM Products witch is why I feel I need to complain about my 2014 GMC Acadia I have now had this vehicle into the dealership every spring since I have owed it for the Same issue (service side detection system) it has been up to now repaired under warranty but now that the warranty has run out the dealership said it would run between 2000-2500 to repair it, I wound not even care if it was an isolated problem but looking on line at the forums this is just a poor design by GM and in my opinion should be a recall to install these sensors inside the vehicle out of the elements, the other problem is that when these are not working it affects the rest of the electrical system and causes the vehicle to intermittently shut down or not start at all, these sensors are in the rear quarter panel of the vehicle where you get all the water, salt and everything else off the roads in them to corrode the wiring and the sensors

I have been a loyal gm car purchaser for many years now. First i bought a Saturn Outlook that ended up being a lemon. iIgot a new vehicle only months before they went out of business, only to find out that my sunroof was defective and leaking. I had to pay for the first repair before I found out it was a common problem and after the second time I had to get it repaired I traded it in for a big loss and bought a Chevy Traverse. That lasted one year with the AC back blower having issues. so, i purchased my new car, 2013 Chevy Taverse, the back blower was already replaced twice and both AC front ports were changed april 9 last year. Now I have the exact same symptoms only now they say it is the evaporator in the rear that needs replacing. It cost me $127 for a diagnostic when firestone is only $49.99. Now they want $1200 to fix and not only can't I afford it, but I have to wonder if this problem iwas a bad AC unit from the start or if it is a more common problem like the sunroof I had to go through. I believe this problem should be repaired for free. This was diagnosed from the Marketplace Chevy dealer in Stonewall LA

I have a 2008 chevy impala that has been causing problems and no one seems to know exactly what the problem is. "Traction control" message comes on immediately followed by "reduced engine power". My wife and I both have been in some dangerous situations on the highway with this issue. Is there anything that can be done to fix or is it time for scrap metal?

One and a half months FEB 24, 2018 ago we bought a 2015 GMC sierra 4x4 pickup from AutoNation in Henderson Nevada this was a certified used vehicle with 31, 000miles.We test drove it and it was quiet but checking under hood we found the belt was warn frayed on one side we asked them to change it and so they say they did. when all papers were signed and we went to get in and drive home it started rough and it ticked real loud the sales lady was standing their and she heard it to but said go ahead and drive it home 95 miles away so we didn't want to but we did she said if we have problems bring it back so we brought it back a few days later to the service department. On March 1, 2018 The service manager Craig Dinkelman took it in with the complaint about the ticking and the shaking and a hard start like it was going to die .This truck had 172 point check done on it ( not ) he said nothing was wrong with it and it was normal for a 2015 pick up, we argued about it but he wouldn't take it back in . Long story short it quit running APRIL 9 2018 and had a very loud slapping so our local dealer FINDLAYS OFBULLHEAD CITY AZ, now has this truck in their shop a week now no calls we had to contact them three times and they just called seems truck was bad at time of tick it is now getting new left side this doesn't seem like a good fix, they should do both sides so it has same millage on all lifters a quick fix is not what should be done to a truck that has this millage, what do you think ? oh and we have been with out even a loaner until Tuesday April 17, 2018

GM is aware of a malfunction of the AC Condenser is several of their vehicles. Instead of recalling these condenser GM extended the warranty to 60K/5 years. The issue is if you are over the miles and the malfunction part goes out. You must pay the $700 price tag without any help.

I do not feel that knowing a part is malfunction the consumer should not be responsible. The part should have been recalled.

This is my second GMC 2500 HD diesel pick-up truck and put over 250, 000 miles on the first truck. That's the reason for getting a new one in 2015. It ran fine for the first 155, 000 miles (mainly highway miles). About 2 weeks ago (4-1-18) my low engine coolant indicator came on. Note: the temperature never went over normal operating temperature. I backed my truck into its heated garage with the intent of taking it to the GM dealer the next day (4-2-18), but it wouldn't turn over or start. It was towed to the dealer where I was informed both batteries were dead and I had a blown head gasket. How can both batteries that were working the evening before be completely dead the following morning? I expected a couple of thousand dollars to replace the head gasket, however when presented with the cost for the head gasket replacement of approximately $13, 000 (yes thousand), I opted to spend a few more thousand and have a new engine installed. Next I was informed that the radiator (that was not leaking when I brought it in) is now leaking and requiring replacement. I was informed that these are bad radiators and they are replaced regularly. Next, I'm informed that the new engine won't start at the dealer after installation. Next the fuel pump needed replacement. I still don't have my truck back after 2 weeks. When will the bleeding stop?
Two weeks later and probably $20K out of pocket for repairs to a truck that is supposed to be built to last makes me reconsider the manufacturer for my next truck. Any input/response would be appreciated. 4-14-2018. I can be reached at [protected] Dennis. Truck is at Gary Lang Chevrolet, McHenry Illinois Signed, A GM man that is very disheartened and dealing with sticker shock!

I have a 2015 3500 Duramax that had a catastrophic fuel system failure at less than 3000 miles that was covered under the warranty. I still own this vehicle, for now! I also have a 2011 2500 Duramax that now too has a catastrophic fuel system failure that will not be covered under warranty! It is obvious to me now after the second that there is a flaw! After researching the problem I see there is a problem with the CP4 pump and its a 10, 000.00 repair! Oh yea I have not mentioned at the time we also have a third Duramax
and it too is a 2011. After looking through all the Internet posts it is obvious there is a problem and GM is not taking any responsibility after the normal warranty has expired. If this is true I will be selling all 3 vehicles and moving into the Dodge diesel.

I purchased this vehicle new in 2012, I have low mileage(21000) and it has been garage kept. My A/C quit cooling. My dealer David Maus Chevrolet in Sanford, FL said there is a pin hole in the line and it would cost me $1000 to fix.
I declined as this is outrageous and obviously Chevrolet has inferior parts. No way should a pinhole develop with the care I've taken of this vehicle. Without some satisfaction, I will not purchase another Chevrolet.
Donald Grimes
3093 Hallow Dr.
Deltona, FL 32738
[protected]

To Whom it May Concern,

As I was driving my 2009 Buick Enclave (VIN:5GAEV23D49J128946) on 4/6/2018 the power steering was randomly going out for just a moment so I checked my power steering fluid and it was fine. The next time I drove it (4/9/2018) when I went to make a turn the power steering completely stopped working and I almost ran into another car. Very scary with 4 children in the car! Took it to 2 mechanics that I trust and they were both shocked that the steering rack was loose. Both said that it was something they almost never see, it was not something I could have done to make that happen and they were shocked to see that it was a problem. Both told me to look into a recall for it since it was a major safety issue and problem that is not a normal wear and tear. I check my VIN number and there are no recalls but I do see on multiple message boards that this is a big problem for 2009 Buick Enclaves with 80, 000 miles. From what I understand this is going to be around $1800 to fix which is concerning since it is not within the normal wear and tear problems that come with a car with $85, 000 miles on it. This seems like a huge safety issue that GM should be helping to solve. I feel like GM should cover the cost of this repair.

Sincerely,

Melissa Vrana

I purchased a car a year and a half ago from parkway Chevy In canton ny. I tried to have warranty work done to the vehicle and was told nothing was wrong with the car three times. I took the car to a different gm dealer ad they found the problem. I tried to trade my car and was denied because parkway never disclosed to me it was a rental, the car was manufactured for Canadian use and parkways general manager gave me the information from the previous owner who had the car befor me name and address.

I lost 20 years of Trust & my Loyalty to Dimmitt Chevrolet in a 20 minute conversation with Bob the sales guy. After belittling me in front of other customers and sales people about I do not know anything about the auto industry. He shows me a quote with a car that is on the web site that is 22k but on quote is more than 25k . Then a 1000 dollar dealers fee I explain again that a family member is a GM retiree and only pays 75.00 dollars he didn't really want to hear that. But the main issue that really upset is I lost my trust in this dealership. I got in accident in my 2015 car insurance company refused to total Dimmitt repaired it. This sales guy says the value of this car is 7k but i owe 16k so I need to add the 9k into new car that a 600 a month payment for 72 months is the solution. You are right that I do not know the CAR sales thing. But I do know FaceBook, Twitter and You tube. Plus father retired engineer at GM been retired for 10 Years. GM and the people who work there work very hard to make Best car's to bad a Sales Person ruined me enjoying this American Icon. Also he did take the Quote from me with these great high prices. 1st not following the GM friends and family guidelines per web site no dealership fee only charge 75.00 2nd listing 22k on their website but telling me 26k is my special number. I am a nurse for the Army and I have never been belittled to the put that I was upset

I have purchased a catlaytic converter from gmpartsonline in Arpril 2017 as I had a P0430 code on a 2009 Bucik enclave and was determined by a muffler shop that the cat is bad. I purchased the original gm part and had it installed which was over 500 for the part and 150 to install
Just about a year later, the exhaust was getting louder and louder with the P0430 code back again. I took it to the shop again and was informed that the "direct" replacement cat is cracked. I called gmpartsonline but because it was 10 days past the warranty which I have all the paperwork. I was told that "nothing can be done" I am talking about a crack that goes about 3/4 arouns the flange on a weld. After getting nowhere with the parts vendor I called GM which was actually in the Phillipinees and was told I was out of luck. I should of had it installed at a gm dealership. As a car guy who owns a chevy avalanche (bad heads made in mexico) and a 70 firebird which I built myself, I am no stranger to mechanical workings of a car. What pisses me off the most is that there is no accountability and I had to purchase a $100.00 cat with a 3 year warranty which is 2 years longert than the $500 cat gm sold me. Its a direct bolt on part. no stress was found on the connecting pipes. this is just poor quality parts at a premium price.
GM quality is an oxymoron. It doesnt exist. Just a little history

I have purchased a $4000 gm crate transmission and a timing chain as well that was over 2300 from a dealer. Both thes eitmes are boith major defects by GM. With that said, The car will be sold once its whole again and I will move on to another manufacturer of car. I dont say this as I will "show you" but I work hard for my money and deserve better treatment espcially when this car cost almost 50 K new

The key is getting stuck in the ignition of my 2015 Camaro.
This is a ongoing problem getting worse by the day. Why isn't GM including the ignition problem in the 2015 Camaro's and only doing recalls up to 2014?
This is the exact same issue as the previous makes and models. Today it took me 10 times turning my car on and off and moving it back and forth trying to get the key out of the ignition.

Sean Morrissey, William Gardiner, Robert Webster (all managers) to name a few are good examples of employees who lack a sense of proper ethics at this dealership and I know first hand because I worked in the dealership for a year.

I worked here for a year, these managers do not train employees and verbally abuse them when mistakes are made. Bill admits that he enjoys firing people which to him is an acceptable alternative to proper training. Sean Morrissey has been written up for harassment (Jan, 2018). Customers are continually unsatisfied with the lack of communication but they don't realize that the dealership lacks communication internally as well.

It's family owned and the head of human resources, until this year, was the daughter of the owner and the controller his son.

"FOJ"s friends of Joe, get special treatment of course. Bill drives a demo vehicle and gets free gas, must be a management perk; he's also taken more vacations in one year than one of our techs who was there for over 15 years (at least 3 weeks off). Bill also pulls people into his office to help him cheat on computer training and questionnaires. I don't know how he gets away with this.

When a GMC rep. comes to the store for evaluation, numbers are fudged, check the accuracy of the BDC evaluations this year. It's a bit comical that the owner is fearful of an audit, if everything has been done properly then there should be no audit worries right?

My largest complaint and fixable factor for this dealership is to ensure that William Gardiner's training practices are thoroughly evaluated by General Motors. His allusion of being the perfect fit for this dealership because he golfs with the owner and has prior experience (getting fired) is completely wiped away by his lack of professionalism and lack of ethics. To quote him, Bill called our office girl "a bee with an itch at the end" setting a terrible example for customer service.

I strongly believe that it will increase sales and help with customer retention to have a more professional and knowledgeable person in the service manager position; someone who can train employees without intimidation. As for the sales manager Sean, same thing, replace or require him to take an ethics course.

The following images are a reflection of service, not sales

Chevrolet claims their 2018 Chevrolet Traverse High Country has Lane Departure Warning as part of their safety package.
Buyer beware if you are looking for an audible tone to warn against leaving the lane forget it. They have a visual warning on the dash but no audible.
If this was explained prior to buying the car I would have passed.
Otherwise satisfied.