Hello, my name is Adriane Carr and I wish to bring to the consumer's attention a dangerous recall issue regarding the 2010 Chevrolet Malibu.
I purchased my 2010 Chevy Malibu in the summer of 2014. Three months after having the vehicle, I noticed my brake lights would illuminate without the brake pedal being pressed. When I would press the pedal the brake light would go out. Essentially, it looked like I was riding my brake while driving the vehicle and not braking when in fact I was applying the brake. This went on randomly.
I took my car to Heritage Chevrolet in Chester and was informed it was a recall issue. They "fixed" the problem at no charge. Two years later (September 2016) I noticed the same problem occurring so I took it back to the same dealer and they again "fixed" it at no charge.
Again, in June 2017, I noticed that yet again my brake lights randomly illuminate while I'm driving and stop illuminating when I press the brake pedal. On June 19, 2017 I took my car for the third time to Heritage Chevrolet in Chester. Although I made an appointment, they had no record of it. I explained what was going on with my car and that it had been in two other times previously for the same issue. The gentleman who assisted me informed me that there may be a diagnostic charge. This didn't make sense to me since the problem had not been "fixed" permanently. After waiting approximately twenty minutes, the gentleman, Donnie Foster, hands me back my keys and tells me they can't find anything wrong. I told Mr Foster that it happens randomly. Again, he stated they could find nothing wrong and treated me dismissively. He stated that should it happen again and I'm in the area to bring it by.
On June 23, 2017 I took my car back to Heritage Chevrolet to show them that the brake lights were on while I was driving. I work in Sandston and rode to Chester with malfunctioning brake lights. I brought with me a letter from Chevrolet that states in part "some 2010 Chevrolet Malibu vehicles may have a condition where increased resistance in the body control module (BCM) connection system can result in voltage fluctuations or intermittency in the brake apply sensor (BAS) circuit that can cause brake lamp malfunction. Specifically, the brake lamps may either illuminate without the brake pedal applied, or turn off when the pedal is applied" Heritage Chevrolet didn't want me to turn my car off for fear the brake lights would not be on when it started back up. They claimed that the technician who looked at the car on the 19th had to be the one to service the car again but that he was currently working on another vehicle. My vehicle is still running while I wait for the technician. I was asked if I could leave the car overnight. I replied no because I had to go to work the next day. I was not offered a complimentary car.
Finally, a technician came to my running vehicle with a laptop and did something for all of five minutes. The brake lights went out and I was sent on my way. Before I got home, which is ten minutes away, my brake lights illuminated without me pressing the brake pedal.
The next day, June 24, 2017, I started my car to go to work and my brake lights are illuminated. My husband took the car back to Heritage Chevrolet that morning and was told he had to make an appointment for Monday (the 26th) at 8.
Today, June 26, 2017, I took my vehicle to Heritage Chevrolet and was asked by Mr Foster if I had a ride as it may take all day before he even gets to the vehicle. He stated that he informed my husband of this. My husband said he did not tell him this.
Mr Foster seems determined that I will have to pay something for this to be resolved. I just spoke with him at 4:15 pm after having had my car all day. Now he is saying he may not know anything until tomorrow morning