General Motors
reviews and complaints

Bought a new 2021 GMC Canyon AT4 and immediately within a week took it to Taylor Motors in Redding (a GMC dealer) to have side steps and a lay-in bedliner installed. Within a week or so the bedliner began to buckle and I took it back to the dealer. This was the first part of the year and they suggested I wait until the summer heat hit and it would probably straighten out. Well, it didn't, so I called and told them I would pay whatever difference there was to get a spray bedliner put in as the service advisor had already told me I wasn't the only customer with this issue. Now this was a GMC logo bedliner and the service manager told me that they didn't do spray on bedliners so I asked for a refund on the purchase. No, sorry, GMC does not refund us our money so we can't refund to you. If you want, you can bring it back and we will install a new one or we can just give you one in the box and you can sell it on ebay to help pay for the spray liner. This was totally unacceptable. I felt/feel that the product I purchased did not meet expectations and I was willing to compromise with them (are you telling me they don't have outside vendors they deal with?). I called customer support and explained the situation and their hands were tied, this was their policy. I asked to be transferred to their supervisor and low and behold the call back I got was from the same person. She said she would pass it up the chain as she couldn't do anymore. I got a voice mail back from a supervisor (?) saying they had exhausted all resources and their decision would stand. If, however, I was still not satisfied I could call a supervisor at an 866 number. Surprise, the voice mail I was connected to belonged to the first customer service rep I had spoken with. I can't think of any retailer that you cannot return an item that does not meet expectations or their specs and not get your money back. Great customer service GMC, this is the first GM product I have purchased since 1968 and you have lost a customer over a few bucks, was it worth it?
Claim #9-[protected]

On Saturday May 22nd, 2021 I had an appointment to have my oil changed at Feldman Chevrolet of Lansing. I still had (2) free oil changes available. Service Advisor Mark A. Callahan recommended that I have my fuel injection serviced because it was due at 60, 000 miles, my 2017 Jeep Cherokee had 54314 miles. I agreed to have the service performed. When I arrived home and checked under the hood. The first thing I noticed was there was no windshield washer fluid, the antifreeze overflow wasn't topped off, the oil level was not reset. it read 22% when I arrived and remains at 22%. The oil filter was not changed it still has the yellow paint on the filter cover (unbroken paint seal). * See enclosed images. I was charged $227.95 for absolutely no service. I directly made this appointment for a simple oil change and didn't get one, on top of spending $227.95 for a fuel injection service that I doubt took place also. I want my money back and my preference is to have a local Jeep shop in my hometown of Battle Creek, Michigan service my vehicle going forward. I can also prove that this same Dealership did not completely payoff my 2016 Chevy Malibu I purchased from them prior to financing the 2017 Jeep Cherokee. VIN #1G1ZE5ST3GF175713. I contacted ALLY FINANCIAL after a remaining balance of $71.02 showed up on my credit report. I'm sure that vehicle has been sold with a balance still owed to Ally Finance. A vehicle that was supposedly paid off during the purchase of the 2017 Jeep. There is absolutely no way I can ever trust this Dealership!

dealership charged me over fair market value

This is my second GMC Terrain. My 2014 started getting rust spots on back hatchback and I traded it in for a new 2017 Terrain. Now this one has rust spots on hatchback. Crap paint and a crap company that won't cover their failures. Won't b a returning customer! I have seen many other complaints about this but apparently nothing is being done🤬

I purchased this truck from harry robinson gmc in ft smith ar with in three weeks the apple system started going on and off and the panel controls would become inactive in the next three months I drove the truck 85 miles each way 5 times they replaced the display the radio unit itself and twice told me that they couldnt get the problem to happen even though when I would get there it would they finally got it to a point where the screen would flicker and roll but told me that was a common problem with gm radios since I had purchased the extended warranty I told them if the couldn, t fix it I would be back when it failed completely because of the loss of power to it covid hit and the radio failed I waited over a year till things were more normal called the dealers service dept. Told them it had gone out they said no problem bring it back and they would get it right I took the truck back down to them the service dept. (hunter) is the young mans name told me that it was the display I tried to tell him we had already tried that and he basically told me I was stupid that this was all it needed we scheduled another appt. I drove the truck back 85 miles each way again and they replaced the display they called I went to pick it up they said it was fine I put they key in started and the display still didnt work then when I tried to explain that all I want is it to be fixed he told me that gm just has trouble with there apple systems I told him that was fine but I needed mine to work he stormed off came back and said he called gm and they are going to replace the radio unit this has already been done before and didnt fix the problem I have worked on large trucks for over 35yrs the problem is in the wiring leading to the display and the dash unit it loses power when I mentioned that to hunter he said he could only fix what gm told him to do and that if I wanted to pay for the repair he could find the short in the wiring for me I have already paid almost $2000 dollars for the extended warranty to cover issues like this at this point I have made 7 trips of over 170 miles and still have no solution the truck has also devoloped a vibration thru the drive train that shakes the whole truck and makes it feel like something is about to fly off when they checked the truck they said that was normal for these vehicles that the field tech has been out to check other vehicles that its just a defect in these models young hunter the service rep at harry robinson has told me on more then one occasion that these trucks just have these problems the truck doesn, t feel safe and when I bought this truck if someone had told me that you don, t get a working sound system and that they whole truck shakes so bad that it feels like your rear wheels are coming off I think I would have bought a different make.

Wife bought a 2014 Tahoe from UJ Chevrolet. About 2017 the paint started spiderwebbing. I approached the dealership about warranty but the declined. Wet to take it to a body shop and the man told me that was a GM defect. The dealer has done all the maintenance on this vehicle and still crickets. Might be time to get ride of all 3 GM products and buy Toyota.

Zane camp, mobile al.

The coolant reservoir tank was replaced the first time this happened when the truck had miles in the 50k range and wasn't covered by warranty which was BS. Now at 110k Mike's it's happening again. $70k trucks shouldn't have these problems. This is obviously a design and manufacturing flaw that could not be caused by normal use. A redesign is probably warranted. Obviously sensors should not go out like this and if they do should be able to be replaced without replacing the entire tank at great cost and extensive labor

The dealership had to do a spac case in order to get a transfer case for my GMC Terrain, it took 2 weeks for someone to approve it, recieved an email going on 2 weeks ago that the transfer case would be shipped May 4th, then recieved a second email that the part would be shipped the week of May 3rd, just received a third email that says the part will be shipped the week of May 18th. So now due to the horrible customer service, experience and lack of communication I am going on OVER A MONTH now waiting for the part to fix my vehicle.

I was an employee gmch kokomo. I quit because of harassments, daily I put up with nasty, entitled UAW employees. I had to deal with a hostile work environment. I was sexually harassed by some and despised by others. It was all based on rumors that I was a homosexual or a bi-sexual male. I will never buy a UAW product again, nor will my family. I will spend my money at a Toyota dealership. To hell with the UAW. I filed a list of grievances with the UAW in 2016. They did nothing to resolve issues. I was going to file a lawsuit at the time but did not have the fortitude to carry it through. I quit and retired early in December of 2018. I was 59 years old. I was ran out of my job by a handful nasty people.

My 2013 cherovlet equinox broke down 4 days ago, I had it towed to the mechanic, only to get bad news, my engine blew! No warning lights, he stated no oil. I was shocked! I just put oil in my vehicle 2 weeks before and it wasn't due for an oil change not for another 1800 miles. I was told at a young age by my father the life of your car is always keep the oil changed. That's why I was in shocked, when the mechanic stated no oil. I had my suv towed back to my home to sit in the driveway, calling around trying to figure what could be done. I found an article on google that back in 2019, a class act lawsuit had taken place on the very same defect that my suv now has with the oil burning at an alarming rate. I then contacted the dealership that I purchased my suv from to see if there was an outstanding recall. I spoke with the service department, the young lady debbie stated that there was one recall regarding my windshield wipers, I explained to her what happened to my suv; she then stated that I did have a special coverage adjustment on file for exactly what I called in for. I asked why I wasn't notified of this adjustment and moving forward how can I get my vehicle service. She transferred me to the service department manager, who stated i'm over the miles and there nothing they could do. Meanwhile, this special coverage adjustment never was brought to my attention. This should have been a recall; thousands are having the same issue. Per google. As you will see a class act law was approved. But I have no idea, I can I get help with my engine replacement, that's going to cost me around $4500. How is this my responsibility and I still have my vehchile balance of $4998. Please help!

*please click the link below regarding the class act lawsuit for 2013 chevy equinox*

https://topclassactions.com/lawsuit-settlements/consumer-products/auto-news/857897-gm-class-action-says-chevrolet-equinox-suvs-burn-oil-alarming-rate/

You wrote a review for Willis Chevrolet Buick, Smyrna, DE.; One hour ago
1.0 star rating 5/7/2021

I had an absolute terrible interaction with "Susan" who identified herself as the Service Manager today. I responded to a recall notice from GM 6 weeks ago by visiting this Dealer. I meet with an employee who reviewed the recall notice and scheduled my service appointment for 5/07/21. I arrived for the appointment early and waited in the customer area apx. 1hr. "Susan" rudely informed me that my car wasn't covered under this recall. I asked her if we could review the notice I received from GM along with the dealer employee who scheduled the appointment. Her TERRIBLE ATTITUDE exploded from 0-60 within minutes because I had the audacity to question her judgment and interpretation of the recall letter. After having invited me into the service bay area she threatened to call the Police and have me trespassed. She stated I wouldn't get my car back until I paid a service and oil change fee. Imagine, the Dealers representative holding my car hostage after scheduling my recall service. She insisted the recall didn't include my car despite the fact that I received the recall notice with my cars VIN number stating it was covered, directing me to visit the nearest Chevy dealership. Eventually this matter was resolved by requesting the intervention of the General Manager; Isaic, who apologized for her performance, and had my car released. This is a perfect example of just one poor performance by an employee interacting with a customer can ruin a business relationship. I'll never step foot in, or recommend that dealership due to "Susan's" performance.

If I could leave a negative star I would, We have been shopping for a new Yukon for awhile and were called today and told that they(Cavender GMC) had a couple new Yukon XL's and a Yukon, we were given the information about the vehicle and decided it matched what we were looking for. I completed a trade value assessment on their(Cavenders) website and was given a price for my trade. I called the sales person to ask about the trade value and to make sure the number was legit. She asked me to send her pictures of my trade so she could get it analyzed. I sent her pictures and all the info. She called me back and said yes the trade value was correct. We live an hour away so I wanted to make sure all my ducks were in a row before driving in. We get to the dealership and test drove the new Yukon and loved it. Went to do the paperwork and the sales manager Eric Cantu came into the office to inform us that the trade value was now over $10, 000 less then what their website and sales person had told us originally, mind you we were trading in a garage kept 2018 suburban premier with 40000 miles. Not much wear and tear and no defects. I asked Mr. Cantu if there was something wrong with the vehicle and he processed to say no that was just what the market value was and he tried showing me some paper that showed a market value. I told him no thanks and stood up to leave, he asked for a few more minutes to "see what he could do" he came back and said he could offer $3, 000 more than his original offer. I was already upset because they just wasted hours of mine and my families time. This is a bait and switch type game they play at Cavender GMC North. They tell you that your trade is worth a certain amount and then wait for you to come in where they hit you with a much lower amount. I guess they hope that people will be so in love with the new vehicle that they wont care about losing thousands of dollars. I'm sure I'm not the first and probably wont be the last. Beware when you valuate your trade on their website. Its a SCAM to get you in the door.

Dennis Gibson
[protected]
[protected]@yahoo.com

We bought this vehicle brand new in 2009. It only has 52, 000 miles. We hardly drive it. It is garage kept. My wife left Paris Mo. to go to Springfield Ill. The transmisson wave plate exploded causing lose in power and only low gear on the highway. How the heck does this happen with 52, 000 miles. I have read these transmissions were only used two years, must be an issue. S & K Dealership in springfield ill says there is no recalls. They want to charge us $4800.00 to replace transmission. With that I would ask GM to step and help us with this issue. Remember 52, 000 miles. Please help us out. Vin #5GAER23D49J181442. Please address this with S & K Dealership in springfield Ill.

Your anti-American company. I am reading on today's news reports that you plan on moving company services to Mexico. You are an American company and started out in America. You should be keeping all your products in America. Because of your move of products to Mexico which I understand is cheaper but that is no excuse to take jobs away from American citizens maybe you should make a better product then you would sell more of your product. Because of your decision to move parts of your company to Mexico I will no longer buy any GM products; I was thinking of buying a hummer but because of your anti-American views and moving your company to Mexico. Mexico is moving its citizens to America and we're not doing anything to curb the crisis of their citizens and others moving north to our country illegally then I will no longer think of buying any of your products and I will highly discourage any of my friends or acquaintances from buying your product and I hope my views are a majority or a significant amount of views from other true Americans in this country you have lost a supporter forever.

PS: I just remembered you also took the bail out under I believe it was the Bush administration or even if it was the Obama administration and I let that slide but this anti-American stance that you are taking by sending our jobs south of the border is The last straw.

America first!

Needed a key fob programmed.Had similar job done for free. Partners Chevrolet in Cuero, Tx charged me $168.

I received notice of recall on Silvarado 1500 purchased new 4 years past. I have requested on numerous, while getting scheduled maintenance of the status, I was each time advised that parts not available. Finally I received notification in a letter dated March 2021, that parts available and to set up appointment with a dealer. This was done and appointment was made for 3:00 P.M. March 30. In the confirmation of the appointment, a statement with the requested service information, stated that any warping or cracking detected, or caused by the repairs would be at the owners, expense I was told even if the crack was caused by the installation of the airbag correction I would still be responsible for the cost. My vehicle has been garaged kept there is no cracking or warping of dash, it appears in the same condition as when delivered new. I have talked to the Service Manager at John Thornton Chevrolet Lithia Springs, Ga. he stated he could not agree that if any damage is done to my vehicle that was caused by his technicians, I would be responsible for the cost. The reason for the recall is the fault of GM. The delay in making parts available to correct the problem, is certainly not me. Any damage caused by technician is not caused by me. Discussed this with individual at Customer Assistance Center at [protected], and the lady stated the same that I would be responsible as stated above.
Thank you for early reply.

Can you imagine that, one hour after receiving my new Tahoe 2021 from the dealership, the transmission had completely stopped. I never expected that, a long-established name in the automotive industry like General Motors would manufacture a car of such poor quality. My family and I have waited a long time for the new Tahoe, but now we are so broken. While I was driving, the car suddenly bounced back and made an annoying sound. I called the car dealer. After receiving the car, tell me about it. They told me the wheel speed sensor alerted the transmission to altering Shift from 10 to 1 suddenly. The car only has miles under 40 miles, 90 kilometers. When I went to the dealer. He told me that the car had a factory defect. The problem was with the wheel speed sensor. For that it could not reading the speed correctly. This defect caused complete damage to the transmission. So, I told them please I need my money back. They said that we can't but we can do the transmission replacement. I told them I would accept a new car or return my money. The car is still new. How should I accept changing a new transmission. Please, I need your help! this is the car VIN NO. 1GNSK8ED5MR256964. My name is Sultan Aseri. My email is nbl.[protected]@gmail.com
the Saudi phone number is +[protected]

Hello,

I do not own the vehicle anymore. The engine blew up and now I am stuck with the debt because I should not have to pay for out of pocket expenses that were not caused by me. A class action of oil consumption on the 2012 Chevrolet Equinox. The dealership wasn't ant help in trying to fix the issue. They replaced the catalytic converter, but the oil was still burning through system. I guess they want garnish my wages for that of $7000 plus.

-hello my name is eric dominguez. i live in lawton, oklkahoma. i am a true and dedicated chevy owner. i own a 1966 chevy c10, 1995 short wide cheyenne, and 2016 crew cab silverado. i have recently encountered a a/c issues with only 50k miles on my 2016. i was a little upset, but even more upset when i found out it was a very common problem with all chevy trucks and tahoes with simular year. the condenser leaks on welded areas. a pretty expensive and unnecessary repair at that low of miles and year of truck. i have to ask you, are you ok with yourselves for allowing this and not making it right with your who knows how many vehicles and valid customers? im asking nothing from you. ill keep to my 66 when customer satisfaction and vehicle reliability meant something to the everyday american .

From: Sharon Kilgore
To: Cerritosgmchummer Dsmessage Service
Sent: Wednesday, April 14, 2021, 06:25:59 PM PDT
Subject: Fw: Rude service agent Gurgen Melkonyan

This letter is being forward over due to the fact I was never contacted by your service manager. I did forget to leave my phone number, but however my email address is just as good. You may contact me Sharon Kilgore [protected].

----- Forwarded Message -----
From: Sharon Kilgore
To: armanmarkian@southcapenske.com
Sent: Saturday, April 10, 2021, 05:10:50 PM PDT
Subject: Rude service agent Gurgen Melkonyan

I writing you to inform you of how rude disrespectful your service agent Gurgen Melkonyan was to me on 04/10/2021 approximately 1:55 pm. I purchase a battery from Penske. The battery is no longer functioning properly AAA has already check it out. I spoke to someone in your parts department and ask them could I just pick the battery up because it is not holding a charge, he inform me I needed to bring the car in or have it towed. I even ask can I just bring in the old battery and get a new one. Why do my car need to go diagnostic test for a battery? I know there are machine for testing batteries only and I a sure Penske have one.

So I was able to get the battery charge so I drove there, Gurgen Melkonyan was so rude to me. He approach me with a attitude that scream why are you here so late. 1:55 pm is not late you close a 4 pm. I was only there for a replacement battery.. All he did was kept telling me you too late we closes, we are behind. Be honest that was not my problem, it wasn't 3:45 pm, it was his job was to provide excellent customer service to all. It takes all day so what you want to do. I said to replace battery, I know it does not take all day for a battery replacement. Only thing he kept saying you can come back Monday again you can come back Monday walked away. If I was ice and he was fire I would have melted but I am stronger that.

I drove to your place of business seeking help, and I was turned around. Keep in mind my battery is no good. Would I have gotten help if my car would not started? Remember my battery is bad. Would your employees leave a customer stranded, and you are open? And they are there for a replacement battery. This not the way to do business.

He is the one of many faces of this business, and being disrespectfully, rude can hurt a business.

I do expect to hear from you soon.

Sincerely Yours
Ms. Sharon Kilgore
[protected]
[protected]@sbcglobal.net