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L
12:22 pm

General Motors - service

I am writing to you with a concern regarding customer service. I have been a loyal GM purchaser in Oshawa all of my life (even with the announcement of the plant closure in Oshawa). My father and uncles were also loyal GM workers until they retired and continue to purchase GM products. We are certainly a GM family.

I purchased a new Chev. Traxx in June 2017. At the time of purchase, I was not given any "extras" or "incentives" which is fine but I know many people who purchase non GM vehicles and get many extras thrown in.

I was told that all vehicles come with 4 free oil changes. In mid June 2019, a service tech from Roy Nichols called to schedule my last free oil change. On June 25, 2019, I called Roy Nichols in Courtice (where I purchased the vehicle) to arrange for my last free oil change. The service tech did inform me that I did in fact have one free oil change left. I asked if I could bring the car in one day after work (after 5 pm). She arranged the service for Thursday, July 4, 2019 at 5:30 pm. On July 4th, I arrived at Roy Nichols and the service tech took down my information. She then informed me that my "free" oil change expired on June 30, 2019 (4 days ago) and that I would in fact have to pay $64.99 plus taxes. I said that the service tech who called me said I did have a free one and did not tell me that it would expire. She said that the person probably didn't look at the date of expiration and She said that there was nothing she could do and that I would have to pay.

I find this very disappointing that they would not honour the oil change (especially since they did not tell me it would expire - if I had known, I would have made sure I came in before June 30) and also that they would demand $64.99. I had absolutely no money that week and had to leave without the oil change. I am very disheartened that Roy Nichols would risk losing a valued customer over an oil change and that they would not be more accommodating. I am very disappointed with their lack of care towards their customers.

I recently went with a friend who purchased a vehicle from Hyundai and was very impressed - she was offered (without asking) free oil changes for 7 years, free weather tech mats, $500 gas card, free detailing on the car, and free paint protector. The salesman was extremely polite and accommodating. I was shocked that the GM service tech couldn't even honour my oil change - what a difference in customer service!

Because of this customer service, I will re-evaluate whether or not I will purchase another GM vehicle which makes me very sad actually as I have never once considered going elsewhere.

Sincerely,
Lisa Osmond
164 Baldwin Court
Oshawa, Ontario L1H 6H3
(905) 441-5736

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R
12:07 pm

General Motors - engine stalling, car will not move more than two feet.

I added this 2002 Corvette Z06 to my collection of cars almost ten years ago and have only driven it 132 miles. This Corvette has 51, 000 actual miles on it and for approximately a month the car will not move more than about two feet until the engine stalls. It will restart immediately and move another two feet before stalling. This car was recalled in 2004, and now has been at Berglund Chevrolet in Roanoke, Virginia for two weeks. The mechanics at Berglund have replaced two electrical harnesses which has not cured the stalling problem. I have found though researching this problem on the internet that the stalling issue is very common with the C5 series Corvettes and General Motors has refused any help with fixing my car. There is no doubt in my mind that this problem is in fact a result of GM's poor engineering and inferior parts which GM must be aware of, yet GM has turned their back on me. I have been a Chevrolet guy my entire life and I am now 79 years old and have owned Corvettes since 1962, and I am not only disappointed with the ongoing unresolved problems, but more so upset with the position GM is taking with this problem of their making. There is not a stronger fan of Corvettes than me. My wife and I currently own forty three Corvettes plus several other cars in our private collection, and to have GM ignore this serious problem with their top of the line cars is insulting to the devoted customers of GM like my wife and me. Your total disregard for your responsibility to stand behind your product and assist your lifelong customers has made me beyond angry.

Roger W. Abshire
187 Falling Branch Rd.
Floyd, Va. 24091

540-745-2532

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Update by Roger W. Abshire
Jul 24, 2019 12:18 pm

I made a mistake typing my phone number. My correct phone number is [protected]

Update by Roger W. Abshire
Jul 24, 2019 12:17 pm

I made a mistake on my phone number. My correct phone number is [protected]

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12:05 pm
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General Motors - 2017 chevrolet suburban losing coolant fast!!!

I took my 2017 suburban in for this problem. The service department found that the coolant pipe was chaffing on passenger side exhaust manifold causing a terrible leak. The problem was resolved, but I had to pay 639.21 for this ! This issue was caused by manufacturer installation, not driver error. I am 4, 000 miles out of warranty so therefore I paid. I...

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12:48 pm

General Motors - 2016 gmc acadia - vin# 1gkkvpkd2gj156116

2016 Acadia has 49K miles. The power steering pump and additional parts failed. Took to Chevy dealership. Not covered under warranty. Having to spend over $1, 000.00 for repairs. This is a known GM issue with the Acadia. Some customers are receiving credits and discounts in some way shape or form. It is unacceptable for GM to not recall on a known issue, especially one this expensive to repair. I have owned multiple GM vehicles over the last 23 years and if help is not received I will never purchase another GM product.

Brett Yates
(336) 977-5530
[email protected]

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J
3:32 pm

General Motors - 2019 denali has been down since march because gm doesn't have the part needed to fix it.

We retired and purchased our new 2019 Denali 3500 the end of February this year and unfortunately were involved in an accident 2 weeks later. Since then the truck has been sitting outside at a body shop waiting for a wiring harness. The 5th wheel that we also bought so that we could start our retirement by traveling the USA just sits next to the house because we have no way to move it. We have now been told that it will be sometime in September before the part is available due to the current recall. This means that we will have waited over 6 months to get our brand new truck repaired because GMC didn't have the parts to fix it. I have been a loyal GM owner for over 50 years, as was my father, and I have never heard of anything like this.

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Jul 24, 2019 1:36 pm

I own a GMC Sierra Denali, They call it a " Industrial GRADE " ( Which really doesn't represent the Truck quality, and is just used a Sales Slogan / Gimmick ) Mine has only 36, 000 on it now, AWD front Trans Axle blew out, Dash Board Has cracked, Stability Traction control / Senor is faulty, and the Expensive Specialist Chrome wheels, are PEELING CHROME OFF like cheap paint on a old house . THREE TRIP"S IN ABOUT A 1 1/2 yrs just to fix the Front Trans Axle, GM Tech seem to be Incompetent when it comes to repairs . H
Here is something Else people who bought a Extended warranty from GM, Which you will be surprised to find out . The Extended warranty WILL NOT COVER ANYTHING GM DEEMS AS COSMETIC . So things like Like defective worked done on anything that has to do with wheels, paint, interiors parts, window, sunroofs ETC, GM to get out of paying to repair the Defectiveness GM can deemed cosmetic, from what the GM customer service rep revealed during my conversations with them .
But here is something else GM thinks WE ARE JUST PLAIN STUPID, Really they do . My TRUCK has between 4 to 5 grand worth of repairs needed and GM offered me a Cheap Voucher toward buying another GM PRODUCT . Yeah I guess mine with that whopping 36, 000 is wore out so out of the kindness of their hearts t, THEY WILL HELP ME BUY ANOTHER PIECE OF GM PRODUCT THEY WON'T STAND BEHIND ( ONLY A [censored] WOULD SAY YEAH SOUNDS GOOD TO ME ) ! I bought and drove GM for over 40 yrs, They have no respect for nor do they care about what one would consider as customer Locality .
GM is offering up to 9 grand off some vehicles, WHY < CAUSE PEOPLE ARE FIGURING THEM OUT ! Unreliable, Cheaply made, and got one of the Manufactures worthless WARRANTIES .
GM FOCUSES ALL THEIR TIME ON LOOKS AND STYLE TO SUCKER PEOPLE IN, Its got a nice looking wrapper but whats inside will MAKE YOU SICK

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T
2:20 pm

General Motors - 2016 chevy cruze lt cutting off while driving

I purchased a 2016 Chevy Cruze LT in January 2018. I have an issue with the car just cutting off while driving. Thankfully I am able to coast off the road. I have to turn the vehicle off and restart. Once I restart the vehicle I am able to continue driving. This is a safety issue and I do not feel safe driving my 2016 Chevy Cruze LT. I checked to see if there are any recalls for this and was unable to locate any. However, I did notice that this is an issue for other drivers as well. I am requesting that GM pays to have a dealership close to my proximity make any repairs necessary to make my driving experience safe.

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M
9:12 pm

General Motors - 6t40 malibu transmission

RE: 2010 CHEVY MALIBU 6T40 TRANSMISSION COMPLAINT
Dear GM Consumer Complaint Department,
In 2011 we bought a 2010 Chevy Malibu from Hank Graff in Davison, MI with an extended warranty. All and all the Malibu has been a good car. Recently the 6T40 transmission went out on it. It does have miles on it.
What is upsetting to me is how your company knew that this transmission 6T40 had a bad wave plate in it and that you never recalled these models.
I am on a fixed income and this is very expensive to fix and replace. I know that your company is fully aware of this problem and the cost of replacement.
On the consumer complaint forums there are hundreds of complaints about it.
So now I am stuck with over $2, 500 in costs with limited income. I am on SSDI and have a part time job.
Our car is now at Cutrate Auto in Lapeer being serviced at our expense. It would be nice if you compensated some of the cost for this repair for me.
The mechanic and the owner said that this should have been recalled.

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1:11 am

General Motors - special coverage adjustment 1140c

Recently, I started noticing that my 2008 Cadillac CTS 3.6V was not running up to par. The check engine light came on and read P0346, P0442, P0087, P029D, P0089, P2601, P0024, and P0021. Previous to this my check engine light came on and read P0017 Crankshaft Position - Camshaft Position Correlation (Bank 1 Sensor B) and then It backfired when I filled my tank and would run extremely rough right after.
My car is in excellent condition and I do everything possible to keep it that way from the engine to the body and interior of the car. I am the second owner and some of the things that are brand new include crankshaft, camshaft bank 1 and bank 2, new tensioner, water pump, coil packs and spark plugs, alternator updated all within the last two years. The oil is changed regularly and is tuned up on a scheduled basis.

I came across the 1040C- Special Coverage Adjustment- Timing Chain Wear

" General Motors is providing owners with additional protection for the timing chain. If premature wear of the timing chain occurs on your 2007 model year GMC Acadia or Saturn OUTLOOK; 2007-2009 model year Cadillac CTS, SRX, or STS; 2009 model year Buick Enclave, Chevrolet Traverse, GMC Acadia, or Saturn OUTLOOK vehicle, equipped with a 2.8L/3.6L V6 engine, within 10 years of the date your vehicle was originally placed in service or 120, 000 miles (193, 000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program."

I called GM and the Representative I spoke with looked this up and explained that it is expired for my vehicle. However, depending on the circumstances in some cases they can offer some assistance. He gave me a case number and offered a service voucher to use toward the diagnostics.

I scheduled a appointment and made them aware of this whole situation at my preferred Cadillac service center at Bob Moore Cadillac in Edmond, OK. My service adviser was Paul after two days went by, he called to inform me there where four problems one of witch the timing chain needed to be replaced. At that point I asked him what I can do for Cadillac to take care of the replacement cost. He said he would meet with an adviser that has the authority to approve this and that would be the next day. I didn't hear back for three days. I called to see what was going on and he told me we are waiting to get a decision back from Cadillac for the pre-authorization. Almost a week later Paul calls me to tell me they did not approve any assistance that they base the decision on how many miles the vehicle has, service history, and other factors. The fact that Cadillac knows they made this mistake when the vehicle was made and even extended the warranty for the models effected has me furious that they expect me to pay to fix a problem I did not cause. I have never even heard of a timing chain needing to be replaced on any car at 130, 00 miles.

To top this off when I went to pick up my car from the dealership, mind you I had a brand new paint job 3 months ago, they left scratches where they were leaning to look at the engine. My white interior had a dirty oil spots on the top by the driver side door. To be a high end luxury car maker I expected way more then what I am currently having to deal with.

"Special Coverage Adjustment Programs"

"Beyond the Warranty Period Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN."

"Your Cadillac dealer is best equipped to provide all of your service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis If your problem has not been resolved to your satisfaction follow the "Customer Satisfaction Procedure"

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1:46 pm

General Motors - a complaint that I filed

this is Re: 2000 Tahoe motor replacement...Paul Maxfield, Lamb Chevrolet Prescott Az.
I called last week to customer service...talked with Alexis?...was told an advanced customer service supervisor would call me by Friday...no one has called. I need information to file for reimbursement for $ spent when my warranteed motor left me stranded. It is being repaired at Lamb Chevrolet in Prescott Az...maybe, it has been in the shop over a month! Could you live without your vehicle this long?..I am a senior, Vet in not so good health. They say they have everything but a crankshaft as there is some problem at Detroit parts house?...anyway, i would like a supervisor to call me about filing for my [email protected] 928 554 5706

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1:36 pm
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General Motors - gas line repair

engine light came on. fuel gauge showed empty. made dealer appointment. dealer claimed that gas line was damaged by animals of some sort. dont feel that was possible. wire looked damaged by corrosion or old age. want my $363. reimbursed as i have only 23, 000 on this silverado. please advise LUCK CHEVROLET (dealer) ASHLAND, VA CARL SHELTON 804-349-8162 {customer} vin #3GCUKREC7HG254086 date 7/11/2019

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8:45 am

General Motors - unethical behavior

Good Morning,

My name is Charles Patillo and I am writing about behavior that I believe was unethical by a Service Advisor at Jerry's Chevrolet in Baltimore, Maryland on June 18, 2019. The service advisor's name was Britany Helewicz. On the above date, my daughter took my 2015 Chevrolet Camaro to receive an oil and filter change. Her instructions were to get regular oil during the repair. Upon her arrival at the dealership, the service advisor tried to upsell her to buy synthetic oil instead of regular oil for the oil change. My daughter promptly replied, "no, my dad asked me to get regular oil during this oil change." The service advisor then advised my daughter that her only option was to get synthetic oil during the oil change because she had gotten synthetic oil before and once you get synthetic oil in an engine then you can never go back to regular oil. The service advisor went on to say that the engine would lock up and the vehicle would require a new engine if she didn't buy the synthetic oil for the oil change. Knowing no better, my daughter paid for the synthetic oil change. Now, I understand the art of upselling and giving the benefits of using synthetic oil in vehicles, but I believe the service advisor took the naivety of a young consumer and gave mis-information. I have personally worked in the automotive industry for over 20 years as a District Manager, Area Manager, and Corporate Trainer for one of the Big 3 American car companies, so I am familiar with sales, service, and parts processes for GM, Ford, and Fiat-Chrysler. I have even purchased over $100, 000 worth of vehicles from GM in the last four years. (2015 Camaro and 2019 Tahoe). From my own experience, I know that synthetic oil has its benefits, but it is not required for the life of the vehicle once it is used as your service advisor told my daughter. There are always cheaper and faster alternatives to dealership service and parts departments, but I believe the expertise and customer service that corporate locations offer far outweighs the cost and inconvenience that sometimes come with them. Due to the mis-information the employee gave my daughter, I am requesting a refund of $77.52. I hope to continue to do business with Chevy as I am preparing to purchase a new car for my son in the next 90 days. Up until this incident, my confidence and my interactions with General Motors and its dealer have been great. I am hoping you will restore this confidence.
Attached you will find the receipts and copies of the repair order. Thank you for your time.

Charles L. Patillo
14214 Sawmill Ct
Phoenix, MD 21131

(919) 637-3124

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5:55 pm
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General Motors - 2013 gmc duramax

Hate this truck. Been trouble since we bought it. So far our rear axle has blown twice. Were on our 2nd wiper linkage. 3rd blower motor. 3 weeks to find an electrical problem. Can't count the times the def system screws up and goes into limp mode. Just had the axle seal fixed and today the power steering went. Your company used to make a good product not...

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11:44 am

General Motors - 2015 chevy 1500 pu

it has been into the dealer several times for complaints on the transmission shifting hard at times and the say that they re calibrate it but it doesn't seem to help. I just noticed that Ford has problems with the transmission on the focus and they try to hide it! Is that what GM is doing? This PU has been a piece of junk since I bought it! at times there is a screeching sound that comes out of the radio speakers when the door is opened and the key is not even in the ignition, I have owned lots of GM products and this on by far is the biggest piece of crap

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11:49 pm

General Motors - windshield wiper linkage

I have a 2010 Chevy equinox 2.4 liter 4 cylinder and the wiper linkage bushing messed up and my wipers stopped. I almost wrecked. This is a major issue and there needs to be a recall. Why hasn't it been done. I can't afford to continually buy the entire assembly. I don't have the money to replace it so now I can't work if it rains. You have recalled the 2013 why not the 2010? It's the same exact problem. It's going to kill someone.

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3:31 am

General Motors - chevrolet customer service

GM Chevrolet Division Corp
PO Box 33170
Detroit, MI 48232-5170

Case # 9-5347483826

Subject: Very Frustrated and Disgusted Service Customer

Attention: whoever can help me…
I will start with a question to you…
How would you feel if your car was at the dealer 3 MONTHS getting repaired?
Well please help me…

My 2015 Corvette Z06 had a problem with the rear wheel coming lose and dislodging the ball joint, axle and rear end.

This happened on April 15th and now it is at the dealer for final assembly and I find out that it's delayed because the differential is back ordered…..

Terra your customer service advisor (592-3327) has informed me that because you are short handed, the investigation department has not even begun looking into this yet after 3 days.

Please help locate this part so I can have my car back. The dealer says that once they get the part, my car will be ready in 3 days.

I am now without a car…

Thank you
Al Krauza
24055 Paseo Del Lago #859
Laguna Woods, CA 92637
949-293-3331
[email protected]

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3:02 am
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General Motors - gm employee discount not processed by riverside chevrolet escanaba

I purchased a Chevrolet Traverse the end of June 2019. The Finance Manager had me sign two contracts, one including the GM Employee discount and one without the GM Employee discount. He said it was a formality and assured me the contract without the GM Employee discount would NOT be processed. The salesman Mike a wonderful gentleman told me it could take up...

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10:24 am

General Motors - auto stop 2019 gmc terrain denali

Good Morning,
My 2019 GMC Terrain Denali unbeknown to me has the Auto Stop feature. When I purchased the vehicle from Baytown GMC Buick I was told it did not have this feature which was good news to me. (not the only misleading info from this dealer.)
Guess what...It does have this feature and it is driving me crazy. It never operates the same, (1) sometimes it does not shut off and maintains about 1000 rpm's which is what I want. (2) sometimes it idles down to about 500 rpm's but does not shut off, this is also acceptable. (3) engines shuts down when coming to a complete stop until brake pedal is released, this can be extremely difficult in Houston, Texas rush hour traffic. I have discussed this issue with owners of other brand (Ford) vehicles and they tell me that they have a switch "A" when set it by-passes this feature.
I am sick of this vehicle and no longer enjoy driving it because of this unnecessary/unwanted feature.
Please direct me in the necessary steps to disable/bypass this feature without effecting my warranty. Thanks, Elvis Young [email protected], 281-812-0333, 8623 Summit Pines Drive, Humble, Texas 77346.

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10:03 am

General Motors - 2017 gnc 2500

Purchased a brand new 2017 GMC Sierra 2500 last June. We are service company and had a tech in this truck 7-1-19 when it broke down on the side of the road. Shottenkirk in Mt Pleasant IA sent a wrecker, picked it up and let us know later in the day it needs a fuel pump. This is 7-9-2019 and just recieved a call that maybe first of the week there may be one available. Totally unacceptable service from a vehicle giant. Sell vehicles without having a parts inventory? What about all the poor families on vacation stuck away from home with no hope of getting their problem resolved. We will purchase Ford and or Dodge this year as we try and buy one a year.
I did get a case number, 9-5341784821 a week ago, like that helped at all.

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11:38 pm

General Motors - defective clutch and engine malfunction

In July of 2017 Ipurchased a 2017 Chevrolet Cruz diesel with a 6-speed transmission.
The 1st issued I had was I N January 2019. Driving on the parkway the readout on the screen said loosing power.
Fortunately I was able to pull the car onto the shoulder before it died completely. I was towed to the dealer and it was an issue
With the fuel system. An additive to the fuel was recommended by them but they didn't stock it.
The next major issue was on March 12, 2019 on the parkway. I was in stop and go traffic when I had trouble with the clutch. I
was able to get the car off the parkway when the clutch pedal dropped to the floor. Again I had to be towed to the dealership that I leased the car from. They had the car approximately 30-35 days. They first told me they couldn't e parts and when they did, they was a problem with them.
I cannot remember exactly how many days they had the car because again, on June 19, on my way home from work another error
appeàred. -it was an engine on the screen. Knowing the track record of the vehicle, I exited the Thruway and readin the manual that it was a
malfunction of the engine. I brought it to the dealership again, where it is today (July 8).approximately 3 weeks. They called me several days
ago telling me they still didn't have all the parts that were needed for the repair.
I leased a new vehicles because my old car was 14 years old. I was advised to it was not safe to drive any longer.
Unfortunately the new vehicle isn't any safer than my old car, which, by the way, I never broke down with. Now, when the Cruz is returned to me after the repairs to the engine, I am extremely afraid the vehicle will continue breaking down. I've been very lucky that I was able to safely stop the car without any incidents. I have the car for 2 years, with approximately 20, 000 miles on it. Apparently the car is an unusual combination of a diesel motor with a manual 6-speed transmission, not normally sold in this country, as I was told.
I have purchased many GM products over the years and have never experienced anything like this.

I want you to know the dealership has been very accommodating but I feel this is a situation that GM Corp. has to address.
Your prompt response and communication is greatly appreciated. Thank you.

Patricia Carswell
[email protected]
845-893-4293

I leased the vehicle from Grand Prize GMC/Buick of Nanuet, NY

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3:15 pm
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General Motors - unethical behaviour

On 6/10/2019 I inquired about a vehicle listed for sale on cadillac of south charlotte's web site. I spoke with adam barnett (nice gentleman) about my needs, trade vehicle, etc. On 6/11/2019 I received a written quote from him to purchase. After some negotiating with alan heidenreich, as adam was off the second day, I received a revised quote the morning of...

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