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General Motors

1600 Huntsville Hwy, Fayetteville, TN, 37334, US
Wed 8:30 am - 6:00 pm Working Hours
Sun:Closed
Mon:8:30 am - 6:00 pm
Tue:8:30 am - 6:00 pm
Wed:8:30 am - 6:00 pm
Thu:8:30 am - 6:00 pm
Fri:8:30 am - 6:00 pm
Sat:8:30 am - 5:00 pm

Reviews and Complaints

General MotorsGMC dealer - poor service, poorer communication!

We made an appointment to have a series of work done on our GMC Canyon 2008 at our local GM Dealer and it has been all hassles since. Every single repair appointment was done in advanced with dealer service knowing the work we needed to pre-order parts and never even helped every time ended in poor service with no communication about what the problems were and what the cost would be. To make matters worse never any communication from service and we had to call every time to get any status information and getting past rude service agents tell us they are overloaded.

TWO WEEK ORDEAL #1 - $3800: The first repair in March 2021 was to replace the catalytic converter, brake fluid flush, radiator flush, spark plugs, oil change, replaced tension pulley (we told them it was the belt). We drove it the next day and there was still a squeal starting and a rattle in the exhaust so we had to take it back for Second Repair. No communication from service and we had to call every time to get any information and past rude service agents.

TWO WEEK ORDEAL #2 - $1800: The exhaust manifold was not installed properly and had to be redone. The tension pulley was not the problem and they had to change the belt as we told them. During this time since the truck was stuck at dealer we paid to have body and paint work which was actually done professionally.

THREE WEEK ORDEAL #3 - $1900: Brought truck for complete brake service, complete new set of rims (owner supplied) and new spare tire. We planned a week in advance of appointment and during brake work they had to order some stuck parts which they did not even plan for. Then finally got it back and next day drove to town in next county and got ABS FAULT lamp, and during trip heard some fan noise with air conditioner. So took it back in for Second Repair on May 24th and today is June 2nd with no communication as to the problem until we called. The agent had to make excuses and tell us we had to go behind other customers and they were overbooked so we had to call the service manager. Did they repair the brakes and what is status on the AC fan, we don't know?

So tomorrow we are getting our truck and never giving GM our money!

That is it, we even bought our used Jeep Renegade at this dealership thinking the GMC brand was top, but instead has been and Big Fat Dud. After spending nearly $30, 000 at this dealership it just has been as bad an experience as can be and just not worth buying at any GM Dealer or having any vehicle serviced at any GM Dealer. We have never had anything near this problem with our Chrysler Dealer.

And you know what?
After all this hassle and money not once did this gm dealer even wash or vacuum our vehicle...

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    • Updated by Bartash Bish · Jun 15, 2021

      RESOLUTION: We also complained with GMC Corporate customer care. Then finally got in touch with General Manager of dealer and he agreed it was poor service. We got our truck back repaired and even washed and vacuumed this time. Will probably go to next county dealer after these ordeals. that never should have happened.

    • Updated by Bartash Bish · Jul 03, 2021

      GRAND FINALE... BRAKES STILL BROKEN... NEVER TRUST YOUR LOCAL GMC DEALER!
      Of course the brake problem still never got repaired and at 89.5 miles later the ABS FAULT lamp came back for Second Time and we went back to the local dealer Howard Bentley GMC--The dealer we had given all this money to and who never fixed the first ABS FAULT brakes after a $1600 complete brake system overhaul. We had never had a brake problem before they touched it. The GMC Service Manager said they could not find the ABS problem to repair the brakes and make us "happy" and we need to go to another dealer to fix their repair. That's right the Service Manager at Howard Bentley GMC shrugged us off and didn't want us as a customer anymore, and now they lost a customer for life and we will all the locals we know not get ripped off at this GMC dealer who doesn't even care. We took the truck to get repaired at our local Chrysler Jeep dealer... LOL!

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    • Updated by Bartash Bish · Jul 05, 2021

      FINAL FINALE... PROBLEM FOUND AND FIXED BY JEEP DEALER!
      So upon inspection the highly competent Jeep mechanic found that the ABS sensor wire was never repaired by Howard Bentley GMC from the first time the ABS FAULT lamp came on. The hub holder bracket was never replaced and caused the passenger side wire to rub on the tire and ruin the connection. So the GMC Dealer totally lied to us about fixing the ABS wires, and instead did a monkey rig job by trying to bend it, but it flexed back to normal position and rubbed on the tire. This is so rookie and pathetic auto service from a GMC Dealer which caused us another $1600 expense and time consuming repair all preventable as part of the not so complete brake system overhaul botched by Howard Bentley GMC. No we have to work to file small claims or negotiate with GMC Corporate to get all the lost money back which GMC caused.
      LESSON LEARNED... NEVER TRUST REPAIR SERVICE AT GMC DEALERS!

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