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General Electric Company Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

General Electric Company

3135 Easton Turnpike
Fairfield
Connecticut
United States - 06828

Customer Support Phone Numbers

+1 800 626 2005(Appliance Shopping) 35 22
+1 877 959 8688(Parts & Filters) 17 10
+1 800 432 2737(Service & Repair) 49 24
+1 800 435 4448(Lighting Customer Service) 0 1
+1 518 385 2211(GE Power) 3 0
+1 215 355 3300(Water) 0 1
+1 281 448 4410(Oil and Gas) 0 0
+1 678 844 6000(Energy Management) 0 1
+1 860 747 7111(Industrial Solutions) 0 0
+1 262 544 3011(GE Healthcare) 0 0
+1 877 207 0923(Small Appliances/Housewares) 3 2
+1 877 394 9775(Telephones) 0 1
+1 800 654 8483(Consumer Electronic Accessories) 1 0
+1 800 730 6597(Cameras) 0 0
+1 888 575 8226(Home Generators) 2 1
+1 617 443 3000(Headquarters) 12 1
Plus

General Electric Company Complaints & Reviews

GE Appliances / customer service

St
Oct 03, 2019

Very irresponsible people, very disappointed for the awful customer service experience; We asked a very specific question about whether or not the service call will be covered by the warranty, and had only scheduled the service after we were given a positive answer, by a GE service...

General Electric Company / ge refrigerator service parts division refrigerator model gne25jskbfss

Li
Oct 01, 2019

We purchased the above refrigerator a few years ago. The plastic piece that connects the handle to the freezer has broken 3 times due to its poor design. I need two little plastic parts to fix it but I cannot buy the plastic parts without purchasing the 3 handles for the refrigerator at...

General Electric Company / ge cafe series refrigerator

Ge
Sep 30, 2019

I purchased CYE22USHSS GE CAFE Series Refrigerator for $2, 789.99 plus the $249.99 extended Warranty. I have had the refrigerator repaired several times without a resolve in the issue. The refrigerator DOES NOT regulate the temperature and freezes the contents of the refrigerator portion...

General Electric Company / ge bottom freezer refrigerator

Ge
Sep 28, 2019

I bought this refrigerator In late 2017, after about eight months, I had to call for service because it sounded like an airplane taking off. They sent a man out ( not very friendly, acted like it was a bother) he said it had ice caught in it from it defrosting a bit. He said someone must...

General Electric Company / 12,000 btu ac unit

Pi
Sep 25, 2019

Called the week of 09/16/2019 to get a technician to come out and look at our AC unit due to the HORRIFIC noise and SMELL it was making. Technician came on 09/25/2019 and stayed for 4 minutes, yes, he diagnosed our issue in 4 minutes and stated nothing was wrong with it. This AC starts off...

General Electric Company / bad customer service ge cafe appliances

Su
Sep 24, 2019

The freezer drawer on my refrigerator is misaligned. We measured it to confirm and there was a quarter of a inch difference. I didn't understand the directions in the manual on fixing freezer door gaps. I called GE to ask if this was serviceable. They said yes and sent a technician. The...

General Electric Company / ge dishwasher ddt575sgfbb (5 years old bought 5 year extended warranty)

Ca
Sep 17, 2019

General Electric CompanyFrom the first day I wondered if I had gotten a "lemon"? I had a GE Profile dishwasher before that lasted 20 years. Almost out of box had to have gasket replaced. Never have been 100% happy with this dishwasher. It uses Cascade pods but I still must add Finish or Cascade final rinse? Light...

General Electric Company / general electric he washer

Be
Sep 07, 2019

I bought this machine 4 months ago I've only been able to do three loads of laundry in which the first load caused the drum to drop they sent out a service technician to repair it and upon my second load the drum dropped again with the machine stopping. I turned it back on to watch the...

General Electric Company / 2 month old ge washer not working

Ci
Aug 23, 2019

I reluctantly had to call for service on my GE front loading washer machine of 2 months old. Secondly, I found out that I would now be without a washer for 11 days before the technician can come and inspect why the machine will not work. At that time, I'm sure if parts or whatever are...

General Electric Appliances / refrigerator

Ch
Aug 06, 2019

We purchased a GE French Door refrigerator in 2012 and have an issue with it not draining properly during defrost. The water fills the area under the utility tray that holds meats and cheese. The water will freeze and we have to break up the ice. We have had a repairman come from Lipscombe...

General Electric Company / top freezer refrigerator ge

Cr
Jul 28, 2019

We bought a top freezer refrigerator 3 years ago and within a year it started ACCUMULATING TOO MUCH ICE FORMING ICYCLES in the freezer.Repair was done and now it's back and WORST...LEMON this GE product is a LEMON...We demand FREE REPAIR OR REPLACEMENT. If GE will not do anything about...

General Electric Company / ge refrigerator *fraud*

Gi
Jul 23, 2019

I purchased a GE refrigerator in September, of 2018. There is a defect in this refrigerator and GE has dumped the fiscal responsibility for correcting it in my lap. There was no offer of refund, even partially. The original warranty covers "defects". I will NEVER be purchasing a GE...

General Electric Company / ge model #cye22ush

Pe
Jun 24, 2019

General Electric CompanyWe are checking into an insurance claim. The customer filed an insurance claim on this refrrigerator because the inside door where the icemaker, hot water and Keurig coffee maker wall has cracked. The shelves have cracked. There is condensation on the inside of the refrigerator. Thi...

General Electric Company / g e stacker washer dryer

Ji
Jun 14, 2019

everything put in either the washer or dryer comes out tied in a knot, tied together and requires pulling out one big blob and untying it. Is this really normal? These are new machines. We have always had the stacker laundry machines. Maytag last time. Never had this sort of problem. What...

General Electric Company / ge slide in range

Ke
Jun 13, 2019

General Electric CompanyBought a GE Slide In Range 5/19. Contacted service because my model should have adjustable legs to lower and higher height of range so it is level with my countertops. Mine does not. GE revised its spec sheet on 4/19 to include this . My range was manufactured in 12/18 and I bought it in...

General Electric Company / ge washer sn #gl113247g

Bi
Jun 13, 2019

Purchased washer in April 2018. Drain pump went bad in June 2019, just outside of GE's warranty. Cost to replace $277.50 (over half the original purchase price). Very disappointed in GE for 1) selling products that have problems as soon as warranty ends and 2) refusing to stand by product...

General Electric Company / rebate cards

Gr
Jun 11, 2019

Ge is stealing money out of the pockets of their consumers. These are the same people that spent money on buying their ge brand appliances in good faith was told there was a rebate, waited over 2 months to get the promised rebate $, then ge puts an expiration date on the cash card. Cash...

General Electric Company / ge parts driver

Li
Jun 01, 2019

While driving in Atlanta, Georgia on South Fulton Parkway at approximately 5pm on Saturday, June 1st, we witnessed a GE parts pickup truck (tag Number RKR4144) and the gentleman driving proceeded to throw his Gatorade type bottle out of the truck on the interstate. We would hope that...

General Electric Company / wall oven, model # jt5000sf3ss

Fr
May 29, 2019

Purchased wall oven 7/2017. Installed 11/2017. We have already in 12/2018had to put a mother board in it, $220.00. currently the front won't light up, oven door locked, can't do a thing with it. Called help line and told me they were sorry that I hadn't purchased the warranty and told me...

General Electric Company / ge refrigerator model: abe20eghbrbs serial number: sd13667

Yf
May 28, 2019

Purchased this GE Refrigerator April 2014 paid $1200 from Home Depot. Refrigerator stopped working 16 days ago. Extended warranty would have been no help. The repair service found the coils were rusted out and "not worth repairing". GE products are cheaply made in Mexico and not worth the...

General Electric Company / oven

Ra
May 24, 2019

General Electric CompanyWe used GE oven in Saudi Arabia for parried of 8 years without any problem. Recently we moved to United Arab Emirates and when we installed the same oven it did not work probably as the top burners are working fine but the mother board and the oven parts are not working. The oven power i...

General Electric Company / ge washer

An
May 22, 2019

General Electric CompanyI purchased my GE washer on homedepot.com on 3/10/19, had it delivered on 3/16/19. On 4/27/19 at 1:06pm my washer exploded and cause damages to my Samsung dryer, water damage to my flooring and wall damage. I filed a claim on 4/30/19 with GE insurance company Sedgwick and received no...

General Electric Company / refrigerator/freezer model gfe27gmdfes

Ki
May 13, 2019

The retractable (tuck away) shelf in my refrigerator broke months ago. I called to get a replacement for it. I provided the information off of my refrigerator to the GE Appliance Parts group. They sent me a replacement part. The part that was sent to me was about 1/4" wider than my rail...

General Electric Company / dryer cycle knob

Ol
May 04, 2019

I purchased dryer Model G7D33EASK8WW Model AH714112C 25 months ago. I cannot believe the knob is out. The last GE set I had lasted 10 years never had a problem with the knob now and I have to pay also 200.00 to get this fix. I have always brought GE washed and dryer. I did not get warranty...

General Electric Company / microwave range jvm6172sfss

Mi
May 01, 2019

I purchased this microwave on 2/22/2014 from Home Depot. It works well until 2/2016 when it stopped working. I had to purchased a counter top one to use. I was trying to get it repair but the diagnostic fee is $100.00 plus labor and parts, so it is better for me to purchase a new one. For...

General Electric Appliances / ge adora potscrubber dishwasher model # ghdt168v00ss

Ta
Mar 23, 2019

I purchased a GE Adora Potscrubber dishwasher from Home Depot in 2012 and paid for the 5-year extended warranty. Installation was fine. Within three months the door handle came off, requiring a service call. Based on other reviews, this is a common problem and requires a technician since...

General Electric Company / unprofessional response to resolve issue

Jo
Feb 11, 2019

Purchased a GE washer in March 2017. Warranty expired in June 2018. Since that time, within last 3 months several service calls due to errors that prevent washer from spinning. Each time, service agent only clears the errors and there is never a concrete issue of cause. We have had 4-5...

General Electric Company / refrigerator

Li
Feb 04, 2019

In December our refridgerator/freezer stopped working. I call for a repair service. Robert came out to fix it. He determined it was a faulty control panel. He replaced the part to the tune of $450.00. While taking the fridge out, my hardwood floors were scratched. Two hours later...

General Electric Company / need ge credit on my credit card.

Jo
Jan 22, 2019

After GE repair appointment was done they charged my credit card for 50 dollar deposit for part ordered to be shipped to my home. But then they discovered the part was functioning properly when the tried to install it and tried to process credit at that time. They couldn't because it was a...

General Electric Company / warranty department incompetence

Ju
Jan 07, 2019

In my opinion if anyone purchases a GE residential appliance you're going to be disappointed. I replaced a semi-new GE microwave with a band new microwave. A couple of months later the microwave is tripping the breaker. 1- First service man comes out and says its not the microwave its the...

General Electric Company / ge refrigerator model #gne25jgkgfbb/case #[protected]

Un
Dec 28, 2018

I'm a "Buy American Made" person, but our experience with GE definitely has me thinking otherwise!... First GE refrigerator, less than 2 years old, after 5 services calls with multiple thermistors replaced in both freezer and refrigerator and motherboard replaced, finally had to pay over...

General Electric Company / ge washer

Ji
Dec 27, 2018

I purchased a GE washer in July 2018. In November 2018 it broke. It has been 4 weeks now, part on back order, poor customer communication, long wait time to talk to a live person. Customer service will not give me a new washer. They have been out 2 times, ordering more parts. Why can't...

General Electric Company / adora dishwasher

Pg
Dec 09, 2018

General Electric CompanyI called service and paid over 140$ for nothing. The problem is still there. GE sent an incompetent repairman who Told me that dishwasher pods are full of phosphates which caused a problem in the dishwasher. He told me to buy a regular dishwashing detergent powder. And put cup of vinegar...

General Electric Company / microwave

Ja
Nov 30, 2018

Hello. I bought the entire kitchen Profile line for my new house in June of 2017 and have had extensive trouble lately with my microwave. The model is PVM9005SJ2SS. The machine worked well for 1.5 yrs., then blew the circuit and shut off. G.E. repair technician got it running again for 30...

General Electric Company / fridge ge-cafe, model cfe28ushlss

Ad
Nov 28, 2018

The fridge was defect from the delivery date-beginning of Nov.2018. Water was dripping from the left side door on the floor and is still dripping. On Nov12, Nov18 & Nov26, 2018 Ellite Appliances technicians failed to fix it. GE Warranty Dept. give us a reference/case number:[protected]...

General Electric Company / refrigerator model gz522dmjjfes

Ja
Nov 15, 2018

Purchased new in April 2018. Icemaker not working properly at all. Chips come out with ice and fall all over floor. Or will vomit ice cubes by the number onto floor with just one push. Freezer light not working. This is happening on a daily basis and difficult to deal with cleaning up...

General Electric Company / jes1460ds3bb/microwave oven...

Br
Oct 22, 2018

This microwave has a 100% failure rate... Exchanged every 2-3 months at walmart (as a courtesy)... Setup microwave, microwave runs fine.in the above mentioned time frame this microwave oven will start to omit an electrical smell (probably contaminating my food!!!) and then completely quit...

General Electric Company / washer#gtw460asjww and dryer #gtd42easjww

Da
Oct 21, 2018

General Electric CompanyI purchased both on 6/18/18, first new washer and dryer since 1968, I could only afford used. The washer leaves dog hair all over everything! I have tried all types of load sizes . Using second rinse, now using more water and power . I even have to run a load after each wash to get the...

General Electric Company / glass top stove

Ng
Oct 19, 2018

I have always been a GE consumer. I have recently purchased a GE refrigerator, double oven and dishwasher. My element on my stove top broke in June. I have an extended warranty with Assurance. I have been told many dates that the parts would be available. The last date was October 18th...

General Electric Company / ggdt580ssfss

Pa
Oct 16, 2018

This is the worst dishwasher I have ever owned. It has fallen apart two times. The front panel clips are plastic junk. Of course the controls are in the door so unable to use. I just wanted to let you know I will NEVER BUY GE JUNK AGAIN! I WILL ALSO TELL ALL THE BUILDERS AND HOME BUYERS...