Menu
For Business Write a review File a complaint
General Electric

General Electric review: Washer HTW240ASKWS

M
Author of the review
2:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased this washer through Home Depot 8/20/23. It has had serious issues ever since I got it. When spinning it gets off balance and shakes and I have to put it on pause and try to move everything around but it still shakes. It's installed in my garage and sits on a ledge. The shaking gets so bad I have to put it on pause and try to keep it from falling off the ledge and hurting someone. A repair tech has been to our house numerous times. He said the drum needed to be replaced. Several drums were shipped to my home and they were damaged upon arrival because there was no packing in the boxes. Finally one was shipped and wasn't damaged. The tech came back and replaced the drum but it continues to vibrate and shake. He said the agitator was also defective and needed to be replaced. We received the the new part and the tech will have to come again to replace it. Now it's leaking water every time we use the washer. I have called GE numerous times and ask for them to replace the washer or give me a refund but they will do neither. I will never buy GE again.

Desired outcome: Refund or new washer

Confidential Information Hidden: This section contains confidential information visible to verified General Electric representatives only. If you are affiliated with General Electric, please claim your business to access these details.

0 comments
Add a comment
  1. General Electric Contacts

  2. General Electric phone numbers
    +1 (800) 626-2005
    +1 (800) 626-2005
    Click up if you have successfully reached General Electric by calling +1 (800) 626-2005 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (800) 626-2005 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (800) 626-2005 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (800) 626-2005 phone number
    Appliance Shopping
    +1 (877) 959-8688
    +1 (877) 959-8688
    Click up if you have successfully reached General Electric by calling +1 (877) 959-8688 phone number 1 1 users reported that they have successfully reached General Electric by calling +1 (877) 959-8688 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (877) 959-8688 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (877) 959-8688 phone number
    100%
    Confidence score
    Parts & Filters
    +1 (800) 432-2737
    +1 (800) 432-2737
    Click up if you have successfully reached General Electric by calling +1 (800) 432-2737 phone number 2 2 users reported that they have successfully reached General Electric by calling +1 (800) 432-2737 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (800) 432-2737 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (800) 432-2737 phone number
    100%
    Confidence score
    Service & Repair
    +1 (800) 435-4448
    +1 (800) 435-4448
    Click up if you have successfully reached General Electric by calling +1 (800) 435-4448 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (800) 435-4448 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (800) 435-4448 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (800) 435-4448 phone number
    Lighting Customer Service
    +1 (518) 385-2211
    +1 (518) 385-2211
    Click up if you have successfully reached General Electric by calling +1 (518) 385-2211 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (518) 385-2211 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (518) 385-2211 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (518) 385-2211 phone number
    GE Power
    +1 (215) 355-3300
    +1 (215) 355-3300
    Click up if you have successfully reached General Electric by calling +1 (215) 355-3300 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (215) 355-3300 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (215) 355-3300 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (215) 355-3300 phone number
    Water
    +1 (281) 448-4410
    +1 (281) 448-4410
    Click up if you have successfully reached General Electric by calling +1 (281) 448-4410 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (281) 448-4410 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (281) 448-4410 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (281) 448-4410 phone number
    Oil and Gas
    +1 (678) 844-6000
    +1 (678) 844-6000
    Click up if you have successfully reached General Electric by calling +1 (678) 844-6000 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (678) 844-6000 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (678) 844-6000 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (678) 844-6000 phone number
    Energy Management
    +1 (860) 747-7111
    +1 (860) 747-7111
    Click up if you have successfully reached General Electric by calling +1 (860) 747-7111 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (860) 747-7111 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (860) 747-7111 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (860) 747-7111 phone number
    Industrial Solutions
    +1 (262) 544-3011
    +1 (262) 544-3011
    Click up if you have successfully reached General Electric by calling +1 (262) 544-3011 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (262) 544-3011 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (262) 544-3011 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (262) 544-3011 phone number
    GE Healthcare
    +1 (877) 207-0923
    +1 (877) 207-0923
    Click up if you have successfully reached General Electric by calling +1 (877) 207-0923 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (877) 207-0923 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (877) 207-0923 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (877) 207-0923 phone number
    Small Appliances/Housewares
    +1 (877) 394-9775
    +1 (877) 394-9775
    Click up if you have successfully reached General Electric by calling +1 (877) 394-9775 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (877) 394-9775 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (877) 394-9775 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (877) 394-9775 phone number
    Telephones
    +1 (800) 654-8483
    +1 (800) 654-8483
    Click up if you have successfully reached General Electric by calling +1 (800) 654-8483 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (800) 654-8483 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (800) 654-8483 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (800) 654-8483 phone number
    Consumer Electronic Accessories
    +1 (800) 730-6597
    +1 (800) 730-6597
    Click up if you have successfully reached General Electric by calling +1 (800) 730-6597 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (800) 730-6597 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (800) 730-6597 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (800) 730-6597 phone number
    Cameras
    +1 (888) 575-8226
    +1 (888) 575-8226
    Click up if you have successfully reached General Electric by calling +1 (888) 575-8226 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (888) 575-8226 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (888) 575-8226 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (888) 575-8226 phone number
    Home Generators
    +1 (617) 443-3000
    +1 (617) 443-3000
    Click up if you have successfully reached General Electric by calling +1 (617) 443-3000 phone number 0 0 users reported that they have successfully reached General Electric by calling +1 (617) 443-3000 phone number Click down if you have unsuccessfully reached General Electric by calling +1 (617) 443-3000 phone number 0 0 users reported that they have UNsuccessfully reached General Electric by calling +1 (617) 443-3000 phone number
    Headquarters
    More phone numbers
  3. General Electric emails
  4. General Electric address
    3135 Easton Turnpike, Fairfield, Connecticut, 06828, United States
  5. General Electric social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
General Electric Category
General Electric is ranked 5 among 368 companies in the Appliances category