General Electric

I purchased this range on-line at Home Depot 9/28/21 Order #WD82322555 for $548.00. It was delivered and set up by Home Depot on 10/20/21.

It works very well and I have had no problems until 8/7/22 when I tried to pressure can vegetables from our garden. The pressure canner has a flat-bottom and holds 7 quarts at a time. When the canner was filled and turned on the pressure started rising as it should. It has to maintain 15 lbs. of pressure for 35 minutes which destroys any bacteria that may cause botulism and makes it safe to store and consume the vegetable.

This range has two large and two small Sensi-Temp coils. These are to reduce the risk of cooktop oil and grease fires. However, I can't get the canner to reach 15 lbs. of pressure as it shuts down before it can get to that point. Everything stops for almost a minute, the canner pressure drops, the burner comes back on but then shuts off again without reaching pressure. This is not good for the canner or safe for the vegetables.

GE provides information on "How To Improve Performance If The Coil Is Cycling On And Off". "Reduce the power level to the point where cooking may be performed at a lower temperature".

This method does not work for Pressure Canning. There is no warning about this anywhere in the product information, if so, I would not have purchased this model. I process up to 3 gardens worth of vegetables every year to feed my family (over 400 jars). This stove will not do the job. I need to purchase a new stove now. I called GE Customer Service on 8/8/22, telephone [protected], Case #[protected] and though she sympathized with me, could not do anything about it other than put in an order for a repairman which would not have solved the problem. Returning it is not an option so I feel that I should be refunded the $548.00 to put towards a new range.

Respectfully Submitted,

Deborah Lumbra

2725 Peacham Road

Danville, VT 05828

[protected]

[protected]@hotmail.com

We purchased this washer machine new at lowes on April27, 2022. It was delivered May 4, 2022. After several uses it developed a very loud and co to use banging noise during the wash cycle. My husband scheduled online with GE a service call with a date. On that date no one showed up. My husband attempted to co tact the company and no return call. I contacted GE customer service and they said the serviceman tried to call and no answer. We had no missed calls and correct phone number was confirmed. The same conversation with the representative of GE determined that company doesn’t even service our area. So now I’m wondering what is going on. The story keeps changing. I described the noise and told her I wasn’t even sure if I wanted it fixed as concerned of continuous problems. Sabria my case manager informed me GE policy is they have 72 hours to locate a repairman for the machine and if none can be found they would replace my machine. I contacted GE when over 85 hours had gone by and spoke with someone who said Sabria would call me Monday. No call on Monday and I stayed on the line for hours to speak to another person that said request for a replacement machine was denied and they were co to using to try to find a repairman and check back on Wednesday. I told them this was unexceptable and requested to speak to a manager. Waiting further I spoke with a manager who says they are continuing to attempt to locate a repairman. I informed him of the policy of 72 hours and he relayed different departments that he would contact and various methods to contact as people sometimes ignore their emails. I told him do whatever it is he does and co tact whoever it is he contacts that I would be speaking with Lowes as they sell GE products that are not backed up by GE and the business bureau. I am through waiting for repairmen who don’t show up and I’m done waiting for phone calls that done come and I’m done with waiting on line for people to give me the run around. I live in a rural area. I have contacted the better business bureau and Lowes, Amy who is now trying to co tact GE for resolve. I’m continuing to expand my contact to anyone who will listen regarding my faulty washing machine and the unexceptable response of inaction from GE. I have no choice but to continue this washer and am in hopes it doesn’t explode and cause further concerns. This purchase was a major purchase for us. We work very hard for our money and expect a product that is operable. This is poor customer service and customer relations. I’ll continue until someone hears me

I purchased a new GE refrigerator, pye22kynfs on March 3, 2022. It was installed on 3/7/2022. On June first the refrigerator and freezer both quit cooling completely. After 5 service visits and installing a new compressor the refrigerator SEEMS to be cooling correctly, however ever since the new compressor was installed on 6/16/22 the refrigerator makes a noise that is not normal and is obnoxious. The technicians told me this was coolant moving through the system but offered no solution to the problem. They told me it took time for the refrigerator to adjust to normal operation. I have waited over 6 weeks and the refrigerator is still making this noise. Visitors tell me my refrigerator sounds like it's on it's last leg. I believe it is time to replace the refrigerator or refund my money.

I had an appointment on 08/02/2022 to get my dryer fixed and they call at 9:15 am the day of my appointment to cancel and won't send no one else out here till 08/09/2022 who does that! How do you cancel on someone the day of your appointment and till the customer its not there problem your dryer is not working! And now my washer is down! Even though they are coming out here on the 9th for the dryer they won't fix the washer till the 15th how stupid is that we are about to remodel our kitchen and will not in no way shape or form bay anything ge! I make $200.00 a day at work I had to take off work to be here on 08/02/2022 to have them cancel on me at 9:15 am and now I have to take another 2 days off so I can be here and lose more money! I am glad it was not in my over time! If that was us that canceled on the day of they would have still charged us a service call! Ge has very poor customer service

Purchase date 9/5/21, model jbs86spss. In june 2022 the oven when used for lower convection started with burning electrical smell. when pulling out unit found audible crackling noise and smoke/burning electrical components from rear of oven. contact conn's perchase location for inspection/diagnosis for repairs. oven inspection/diagnosis performed & report filed first week of july. then received email from Stephen Scherzer WO#2265190, stated I then needed to contact (GE) they may be able to replace our appliance? Called number provided [protected] case number is [protected]. I then called and waited for 30-40min then opp for call back. I was then contacted and was informed that the technition stated the oven was non repairable. This first person contacted then applied a date to case #[protected] of a delivery date that was not our purchase date and stated it was then now out of the one year warranty but still will submit a claim for replacement. The first person contacted at (GE) also stated they would contact us in the next three business days with an authorization. (I have now been with out an oven and was told to not even plug it in for over 4 weeks). that time frame then lead to no reply back on monday as stated at the latest. Now my wife and I have both called and waited for 40min + and being disconnected and not helped. hours later with a call back. Was then informed they show it as purchased in july. when in actually purchased in sept (labor day weekend) and the appliance was still under warranty. I was then told I had to produce the physical paperwork showing model/date/price paid for the unit. due to covid paperless was done and no physical paper work was available. (I have received your email. At this time your exchange have been rejected. We will need your itemized receipt) (7/14/22). I was then forced to drive again over an hour to the location purchased to print out paperwork proving dates. also showing our extended manufacture warranty purchased exp 9.7.2025 - I then email all copy of purchase order and dates to (GE). I then waited days for a reply. My wife and I then started calling again waiting 40-50 min to talk to someone about the warrany replacement of our oven that is less than 1 year old and has not been working/unplugged for weeks. I have two teen age boys and a 3-year-old granddaughter. we use our oven every day multiple times a day. this now causing us to eat out and [censored]ing microwave our dinners every day for weeks, is very expensive. we as most live on a fix income and without being able to cook at home more than doubled out living expenses for the month of july not having a way to cook on the stove top or both of the two ovens. after hours of calling and with a call back eventually I was then told (7/25/22) that they did not have any of our specific ovens in stock. that I would need to choose from one of the three close to our original. due to odd color options I could not make the decision at that time without consulting my wife. I was then told I would be contacted in the next day or two to verify which unit to proceed with. no contact back from (GE) no email, nothing! I then called again waiting 30-40 min then waiting hours for a call back. after stating my case again I was then told there was then one of ours being shipped to the Wearhouse and they will call me when they are going to get it and be able to deliver it. But no estimated time of arrival or delivery. I have now been without, a less than one year fully in warranty oven for a month! the actual quality of the unit I hope was a fluke. but with the actual customer service received from (GE) I will never purchase another (GE) appliance. Now I have now taken delivery of my replacement oven today (8.3.22) I can only hope this unit lasts more than a year! That way I dont have to deal with GE anymore and only the extended warranty (conn's) that were actually punctual, helpful and expedient.

This is the worst washer dryer combintation in the world, and I own a buttload of ge stock to which I am ashamed and regretful

Why when I put in two equal items (small pillows) on bulk load does the washer not spin correctly

And then it starts filling full of water,

Why when I change it an drain and spin why the heck doed it add water, isnt drain and spin the exact opposite of adding water.

Whomever was the design engineer of record has never ever washed a bulk item in their entire life.

Worst laundry equipment ever!

I purchased an extended service warranty with my refrigerator. The service I got when I first purchased and what I'm getting now is like night and day. I called 3 months ago because my refrigerator wasn't working correctly. A couple of weeks later a technician came out. after troubleshooting he said he needed to order a bunch of parts. After the parts arrived I never heard from anyone. Then I called only to find out that my order had been cancelled by an unknown. Then I rescheduled again for 2 weeks later on August 2nd. Just got a call telling me they can't do it August 2nd. Now it's been rescheduled again for possibly August 12th. They will let me know if that will work. Meanwhile my refrigerator is set so low that it freezes just about everything in it. There is no way for me to change the setting. It's become very inconvenient because I have no clue when or if they will ever repair my refrigerator. After this experience I will think twice about buying GE products and your extended warranty. It has never been that good because it's been serviced many times siince it was purchased.

We purchased an appliance grouping 2 years ago when we moved. On Saturday while preparing for a birthday party while cooking the cook top cracked.I called today and was told that there is no guarantee on this product after 6 months. So I have a stove that is 2 years old. It has been used under normal cooking conditions and maintained correctly... then while preparing a party and cooking the top cracks... for no reason. There was only one pan on the stove when this happened. I was in another room and heard a crack/pop and returned to the kitchen to discover this had happened. This does not make sense... you buy a product and it obviously has a defect and should be replaced... only to call and be told that it is not covered after 6 months. Appliances last for years under normal use and care unless they are mistreated or defective. I should not have to buy a new oven after just 2 years of use. unless it is defective..This is not right. I just got a call back from the parts department. To replace this cook top it is going to cost $1,281.31... That will be no.

Washing machine was purchased and Delivered April 9, 2019. December 2021 a technician came to repair the drum as it kept getting off balance. April 2021 Call no: [protected] the technician came again to repair the same problem. The bill for this was $214.04. We purchased another warranty on 4/7/2021 - Invoice [protected] in the amount of $54.30 for an additional 1 year. My washing machine leaked the bleach out of the dispenser and was still getting off balance. The technician came today to diagnose the problem and said the tub seal needed to be replaced. The charge for this was going to be $336.14. We refused to have it fixed and he proceeded to tell us we owed $140.07 for the diagnostic fee. We refused to pay this also. The washing machine is a little over 3 years old - this should not be happening. We have been loyal GE customers for over 45 years. Whenever we purchase ANY appliance, we purchase GE. I don't believe that we should be responsible for anymore monies for this "lemon and that GE should be taking some responsibility. When we contacted them, they said they would take 25% off the cost of the parts. The parts cost is $47.10 for the Tub Cover and 6.90 for the bleach cup. This is just not acceptable.

According to the packaging it states it has a 1 year life. First off that is false advertising because I bought the bulbs 3 months ago and they went completely out a little over a month ago. These were brand new bulbs I bought and for them to go out so soon seems odd. These bulbs were bought at a Family Dollar here in Shreveport, La. I feel this was a waste of money and time buying these for them to only go out a short time after buying them.

PC: 76239

Desc: 60CAC/CL/CD4-MPD

PK [protected]-2

UPC Code: [protected]

Model: JVM3160RF5SS

Serial Number:TL234003A

Manufactured October 2018

I went to warm up my lunch, and when I opened the door to the microwave and closed it and went to set the time I got all asterisks (which was odd) and then I pushed the 30sec button and it started, then all of a sudden I heard a bunch of zinging, zapping, sparking and then flames and fire were shooting out the top of the microwave on the control panel side (above the time). I hit the breaker really quickly since I couldn’t reach above the flames to unplug the unit initially. The flames went out and I unplugged the unit.

This is the 2nd brand new GE dryer I've had since March 17th, 2022. The 1st dryer had electrical issues and after 2 technicians couldn't fix it (they actually made it worse) and begging and pleading with GE Service they finally agreed to exchange it. 2nd dryer arrived, 2 weeks later it's making a "sparking" type noise, GE repair comes out, takes dryer apart, can't figure out the noise, calls co-worker who states its the motor, week later new motor installed, tech runs dryer for 4-5 mins, no "sparking" noise, he leaves. I wash a load of laundry, throw it in the dryer, approximately 8 mins into cycle, "sparking" noise begins, this time it's worse than before the motor was replaced! Keep in mind, this dryer was delivered on May 2nd and all this is happening in the 1st week of June (took me that long for someone at GE to take me seriously)! I'm dealing with a helpful woman in the Consumer Affairs dept but I'm not getting any satisfaction. I'm being told there's nothing "unsafe" with my dryer and noises are normal so I emailed her a video with the "sparking" noise hoping someone at GE might know what it is! No one can diagnose the noise so in all honesty how does anyone know it's "safe"? A brand new dryer shouldn't be making "sparking" noises and a brand new dryer shouldnt need a new motor! All I want is my money back so I can purchase a dryer I feel safe with.

About 6 weeks ago my oven malfunctioned and I had a GE service person out to diagnose the problem. I was told that the fan that cools has malfunctioning sensors that would need to be replaced. I was told they couldn’t come for about 3 weeks and that they would order the parts to be sent to my home. I scheduled the appointment and the parts arrived two days later. On the day they were scheduled to do the repair they did not show up. Mid day we called to see why they had not yet arrived and after a lengthy series of conversations learned that while they had our correct phone number, they had transposed the number and given the incorrect number to the technician who called and got no answer so did not come . Of course I was here waiting after having taken the day off work to meet them and I was not called as they called the wrong number due to their error. When we figured out what happened and they admitted the error they then told us they couldn’t get someone out again as it was a two person job for another two plus weeks. I escalated my complaint to the customer service department and she apologized for their error and said unfortunately that was the earliest they could get two people out and sent me 50 dollars compensation as I missed a day of work worth hundreds of dollars more than that and had to go without an oven for more weeks. The day before the rescheduled date we called as we were wary given what happened before just to remind them and tell them we would be here (took another day off work and lost compensation) and they told us they couldn’t come as it was a two person job. They knew that when they scheduled the revised date after their first error. THen someone else told us the parts were not here. Every person we talked to during several long conversations had a different story but they now said they couldn’t come for an additional two weeks. I called customer service again, they said that was outrageous and tried to find service and said they couldn’t find two people again before the new revised date. They apologized again for another error and said they would send me another 50 dollars (after being our much more for missing yet another day of work, much less now over a month without an oven. They indicated there was no additional supervisor to elevate my concerns to. Some of the people of spoke with were rude, others lied or provided misinformation about what happened and one hung up on me. So, I still have a non working oven, I’ve missed two days work and I have zero confidence t hey will come weeks out when they are supposed to. I can’t seem to find a high level complain number but wish to talk with someone to tell them the details of these serial errors and I want redress. They had the nerve to tell me they couldn’t control service. So I guess I am to take away that GE does not stand by its service?

* bought dryer 5/9/2020 at Home Depot

* heating element stopped working 7/9/20222

* repair man discovered that the wire connected to the heating element fried

* heating element wire is faulty

* fixed the faulty wire to the total of 211.03

* part 18.95

* labor 176.00

* tax 16.08

* total 211.03

I ordered the french-door refrigerator through costco. It was to be delivered and installed at a new condominium unit, the address of which has not been updated in many GPS systems. The delivery was done by asking for cross road information. The installation could not be done because the refrigerator needed to be moved up the stairs and the handrail came in the way. We got the handrail removed and moved it up the stairs with some help. The installation guys now say that they are not able to find the address and defered the installation at least 3 times. They refused to take the cross road information and said that they need to find it on GPS and returned without installation. This happened for the third time and the refrigerator is sitting for the last one and half months waiting for installation. This is unacceptable and GE's customer service is very lacking.

We bought a pack of GE LED 60 watt light bulbs about 10 months ago, when we bought a new ceiling fan. We are disappointed to have 3 of the pack either quit or flicker. They are too expensive to have them not last. Purchased at Lowes 7575 SW 90 ST Ocala, FL 34476 Thank you, Sheila Reed

phone [protected]

address 8708 SW 60 circle, Ocala, Florida

I have bought a GE washing machine from Home Depot May 2022. It had a sign on the top that said "you can choose your water level" The salesman said we had 48 hours to return it. This is not true. . The water level does not cover my clothes. I tried all levels of water. If i put it on low it just squirts out a small amount of water and then starts to wash. The agitator works too hard as it doesn't have enough water in the machine. If i put it on high it fills about 1/3 of the tub. I have had 2 repairmen come to the house. Both repairmen said that is all the water it is going to put in machine as it is a water saving washer. I have to put in 2 loads of clothes to do 1 load of wash with my other washing machine. That does not make it water saving it all. I just to have wash more loads. I have to leave the water level at high all the time even though it does not fill up. I can't do a small amount of clothes and put it on low as it does not put very much water in the tub and it is not covering even a small amount of clothes. So now I have to wait til I get a full load as I have to have my machine on high all time even though it still doesn't fill up. Home Depot has told me that this is just "buyer's remorse" and they will not refund my money.

2 year old over the stove microwave which I’ve used many times to make a baked potato. I had a fire and the entire microwave was destroyed. I had pressed, as always, the self sensor potato button and walked away. In less than 2 minutes, my fire alarms went off and the entire house filled with smoke. Ge is blaming the potato, even after I insisted it was a malfunction. Why not trust your customer. Someone is not going to be as lucky as me.

Purchased from GE service man Bryan [protected]

Purchase price for unit and additional 4 yr. service contract $2953.33

Date delivered 10/15/2021

Works out of Atlanta Ga. [protected]

Atlanta Ga. [protected]

Customer relations [protected]

My problem is that after speaking to many people in the last 8 months I still can’t get an answer as when will I get a copy of my service contract or proof that I paid for my unit?

Some of the people I spoke to were located at [protected], [protected], [protected] and others.

I am a retired GE Employee of 25 years in Daytona Beach Fl. My phone [protected].

Model # AHTEO6AAQ3 Serial #ASO6820Z Window AC 6000 BTU 115 VOLT Electronic.

packed and shipped without coolant.

Warm air blows out rather than cold air..

Purchased 5/21/2021.

I never expected this from a GE product.

I had to purchase another AC unit from another company, it's working as it should.