General Electric

[protected]

3 1/2 weeks ago I decided to use the self clean to clean my oven, this is the first time I ever used it. After the 4 hours that it took to clean the oven I opened it up and couldn't believe the mess. My oven was caked with a white substance looking like dry wall and it was at least an inch or two. I tried to clean the oven as best as I could. The glass window in the oven looks like someone painted it with white paint the oven liner is stained and the convection fan is caked on the inside with the residue and the racks are damaged and can't come clean. The first service technician came to my house and inspected the oven took pictures and ordered the parts, he wasn't to pleasant I may add. The parts were to be delivered by the following Friday I came home from work and no parts. I called customer service and the woman said she tracked it with Fed Ex and they would be there by 8:00 P.M. on Friday, she then gave me the tracking numbers, I went out and came home later that night and still no parts, when I went and tracked it with Fed Ex I learned that the parts weren't even scheduled until Monday 3-12 On Saturday a repairman showed up after I tried to cancel him since there were no parts. He was very nice but couldn't do anything but leave, the parts were delivered on Monday and the service man showed up 11:20 on Saturday with an attitude when he saw the size of the box and said this was going to be a big job, and he claims wasn't made aware of the job. After opening the box and doing nothing the hadn't sent the part for the fan or the racks. Hence still more complaining and asking me when he showed me the diagram of the parts to be ordered what he should order. At that time I informed him I wasn't a technician and couldn't he call someone, he replied it was Saturday and there isn't anyone. so he ordered the fan and the handed me the print out, I asked him if the racks were ordered he said no and had to then put the order in, I scheduled another appointment for Saturday since I work. I was told to call customer service on Monday 3-19 to see if they could rush the order so that they could repair it on Saturday 3-24. I called and the woman checked to see about ordering the part after she located it at a different place she said she would have the parts sent and they would be delivered on Wed. Thur the latest. The parts never came yesterday I'm sure because of the snow storm. I called today customer service and spoke to Kayla I was requesting the Fed Ex tracking number to see where the parts were she said that at this time there were no tracking numbers. She would have someone call me probably tomorrow on Friday. I requested to speak to a supervisor and was told that there was no one else I could talk to. I am scheduled now for Saturday 3-24. I think I have been more that patient, I have been without an oven now for 3 weeks. I have my holiday coming up next week with 30 people coming for dinner and no oven to cook in. We don't even know if the self clean portion will even work again, not that I would even attempt to use it.
I am not a happy customer this oven isn't even a year old. I also purchased a 5 year warranty wit Home Depot but when I spoke to them they said that this had to be handled through GE. GE isn't handling this to great.
What do you plan on doing?

This microwave I believe was purchased in 2009 and the plastic handle broke from the top first and then from the bottom. New GE microwaves open from the side without the need for a handle, which was a good move because the plastic handles don't withstand the frequent opening and closing that these microwaves undergo daily and with time they break leaving a bit of plastic in the top and bottom screws which is unsightly. I think the handles are poorly designed from cheap materials and not suitable for the purpose so I would ask GE to provide me free of charge with a replacement handle and I hire a technician to install the new part for me.

Ernest Lapointe

Some scam! Check this out - I sent the following along with photos of the stickers showing model and serial number - still declined. Anyone ready for a class action suit? Appliances were bought Dec 2017, rebate form submitted early Jan 2018.
Hello,
I do not understand why my rebate UKMSNGKZGK keeps popping up as "information needed" for the dishwasher and refrigerator as follows:
Model: GDT695SSJSS
Issue: The serial number provided is invalid
Model: GYE22HSKSS
Issue: The serial number provided is invalid

I have updated the page at your website twice with the correct numbers for the following:

DISHWASHERS BUILT-IN ELECTRONIC GDT695SSJSS ZH720975B $599.00

REFRIGERATORS BOTTOM-MOUNT DOOR NO-FROST GYE22HSKSS VH524344 $1, 999.00

I also added photos of the stickers on both items that have both the Model and Serial Numbers. See attached. I don't understand how the serial numbers can be invalid, as they are printed on the stickers on the boxes in which the items were shipped. Please inform me the problem, and provide a phone number where I can talk to someone to resolve this issue.

I submitted ALL required documentation to GE on Dec. 19, 2017. 4-6 weeks, no rebate, but I had been checking online where you can go to "check status" of your claim. I call because you can click to find out what the actual issue is with your claim. Company rep says they need an actual picture of appliance with serial number uploaded. I went and did that same day. Forward another 4-6 weeks, still no rebate. I click again, says my claim needs updating. Call, am on hold OVER one hour. Finally get a rep, they said well didn't you get the emails regarding the first issues and what we needed, NO! Well, now I have updated your claim in our end here and it will be 4-6 weeks for your rebate. NO it won't! GE is counting on customers to forget about rebates, for life to get in the way. To hang up on an hour hold call with the intent to call back and we forget, for us to forget to check the status bc they truly don't send the emails! I spoke with a supervisor who actually said..."We dropped the ball" and no emails were sent to you and we didn't update your file after you submitted the actual picture we requested. this is the game...they hope we forget and people do so it saves them money! I threatened class action lawsuit if I don't see my rebate ASAP! I meant it! Who wants to join me?!?!

Bought brand new 2yrs. And 3 months ago; today, we just had serviceman come out and fix again. This is the sixth time it has broken down. Always buy the extended warranty! I, m glad we did. Bad product and nobody wants to declare it a lemon. I guess they will keep coming out every couple months and fixing it. Do the math, - ext. Warranty was $120 for 5 yrs., they charge al least $100 to come out and look at it. (not counting parts or labor)
After a couple visits, they should condemn it! Hey, it is their money.
#gtw680bsjws vf162341g

I am one Very Very unhappy customer. I Purchased a GE washing machine, which is under the one year warranty, I shipped it to my home in Jamaica, it was installed Feb 16th 2018, problem is it does not work, it doesn't complete the wash cycle. I spend 4 hours calling GE customer service, spoke to several people who transferred me around only to be told after 4 hours that they don't service Jamaica and I should fine some company to take care of it at my own expense.
This is totally unacceptable that a large company like GE would treat a customer this way. Jamaica is less that 2 hrs from Florida, why would a company like GE not able to take care of this issue through a third party as good valued customer service?

On December 16/2017 I purchased a new [ in the crate] clothes dryer from Sears/Windsor. Wen it was plugged in it made all kinds of noises. I called Sears just before they closed and they suggest I call general electric to use the service warranty which covers this dryer. I have called them 5 times in three weeks and get the same answer, that a manager will get back to me within 48/72 hrs. I am still waiting for a call! Trans Global services has been here to my home attempting to rectify this problem, 5 times. First they replaced the tumbler, twice, then they replaced the motor and belt and pulley. NOW they say the switch on the door is defective! They just left my home and after nearly 6weeks we are still without a working dryer! I send two e mails to general electric thru Facebook, stating that I wish a refund of my money or a new dryer as that is wat I purchased. No response, again!
My name is Derek Virtue, 791 Stanley st. Windsor, Ont. N8X3B4 We are seniors and need a dryer urgently. It has been six weeks, and 5 service calls with NO positive results. Can you please help us or put us in touch with someone who can? thank you.

I have a 6 month old GE electric dryer that has been broken for 5 weeks now.. I have had a tech out 4 times and still not fixed.. The tech says something different every time he comes out and orders more parts.. I have parts that he has ordered and had sent to me that he has not installed. I have a motor, board and assembly sitting here. He was here yesterday and said he had to order a part (cord and something else) that will not come until the 2nd week of March. This problem is costing GE and myself a lot of money and time. I have taken 4 days off from work for service appointments. I have a detailed letter written out and will take a picture and attach it. (Sorry it was written in caps). The letter includes everything up until yesterdays visit. If I have to wait another 4 weeks that will be 9 weeks that I will not have a dryer. I have spoken with many ge advocates and some try to help but this situation is out of hand. No one knows exactly what is going on.. Someone please take the time to read my letter and straighten this out. I would like a new dryer delivered asp, after waiting so long and wasting so much time I think it is only fair. My case number is [protected]. I was told yesterday that I have a case worker (ERICA @ [protected] EXT 5514) but I keep leaving messages for her and she will not call me back. I can be reached at [protected] Thank you, Ramona Payne

two service calls and repairs and the problem has not been fixed. the refrigerator was even 3 weeks old bought brand new before issues startedthe repairman replaced the refrigerator part that your ge service people told the service tech would fix the issue. 30 minuets after he left the problem started up again. I called ge consumer affairs department and spoke with a representative and let him know that the problem is still happening and i'm very frustrated that it hasn't been fixed and having to listen to racket, as if someone is tapping a hammer on, is very irritating to listen to while company is visiting or watching ? tv. I am beyond frustrated. when I bought the refrigerator no one had to wait on payment or wait for service. I want the refrigerator fixed immediately or have home depot where I purchased it at to load me another one up deliver it to my home which is about 2 miles from the store. no cost to me. i'm very unpleased with ge right now.

on fri, jan 26, 2018 at 12:22 pm wrote:
thank you for scheduling your ge appliances service with our ge appliances authorized servicer
confirmation number:[protected]

lastname: angela

this e-mail is to confirm the following service appointment:
customer name and location of appliance:
maree angela
3121 university dr lancaster, sc 29720
[protected]
[protected]
[protected]@crwtp.org
set my privacy preferences

service requested for:
general electric
refrigerator - standard

servicer detail:
appliance masters
[protected]

desired date:
the servicer will call you within 24 hours

appliance service

we welcome your feedback on your service scheduling experience, please click here to complete a short survey.
important information about your service appointment

please ensure someone over the age of 18 is present for the service visit and that all pets are properly secured for the servicers safety.
if you have questions, visit us on the web at www.geappliances.com or call 1-800-ge cares [protected]).

please do not reply to this e-mail message. it is sent from a mailbox that is not monitored.

We purchased a new washer (model #GFW450SPK0DG on 12/13/17 and it was delivered on 12/20/17. We did not use the washer until 1/2 as my family and I went on vacation on 12/24 for a week. Upon using the washer for the first time we realized that the clothes were still soaked at the end of the cycle. We called GE and a service call was scheduled.

1/9 - Tech came out, inspected the washer and determined that the
mother board needed replacement. Part was not immediately available so service call scheduled for 1/15/18.

1/15 - Tech replaced part. Attempted to do laundry- still did not work. Another service call scheduled for 1/18.

1/18 - Service call rescheduled to 1/20 due to snow.

1/20 - Tech came and determined pressure switch needed to be replaced. Scheduled for 1/24.

1/23 - Service call was rescheduled to 1/25 as Fedex was delivering part on 1/24.

1/25 - Tech came, replaced part but machine still not working. After doing extensive diagnosing, determined that pressure tube needed replacing. He then informed me that GE's part dept would be down for 10 days so it would be 2 weeks before part would be available.

I then called the Customer Relations Dept and spoke with a rep on ext 5235. I explained the situation and requested the machine be replaced. She stated that my case #[protected] would be forwarded to caseworker Jasmine (ext 5455) and I should receive a call back in 24 to 48 hours. I have not gotten a call back to date and have since left 2 messages for Jasmine.

This entire ordeal has been really stressful and I don't feel like the situation is being handled with any sense of urgency. We were sent $40 to "go to the laundromat". My husband and I work 7 days a week and don't have time to go to a Laundromat, plus we have 2 teenagers. We paid $765.01 for this washer to replace our previous one so we could have the convenience of using it as time allows. We also have to take unpaid time off from work for every service call.

I am hereby requesting the washer be replaced asap.

Thank you for your prompt attention to this matter.

My Refrigerator hasn't been working since December 12th, 2017. We have had/called numerous repair guys come to our home from GE appliance. Not one has been able to fix the problem. We have replaced about 5 to 6 parts and there has been no improvement. We've had this fridge for about 3 years. We have tried calling all of your numbers and we can't get a hold of anyone. We bought a cheaper fridge and have it stored it in our garage... kind of a pain. What is the best way about going and solving our problem?

I purchased my dryer on Aug 17, 2013 from Lowes and took out extended warranty for the first time. 6 months after purchasing my problem begun. I have had it serviced 4-27-14, 10-26-14, 12-27-14, 4-12-16, 3-23-17, 10-16-17, and now waiting again to be serviced again with the same problem. In between all the service dates I have experienced the same problem which is not getting resolved. My dryer will work one day and stop the next or it can go 2 months and just stop again and last for 2 days or more then start working again. This has been on ongoing problem and not been able to get it fixed. My dryer has a mind of its own and I believe or I should say I got a LEMON this time. My dad worked for GE for 50 years thats why I like their products but this one has been a night mare for me. I never know when I do laundry if its going to work or not. I would assume you GE would stand behind your products and issue me a new one to replace it. My 5 year warranty will be up in Aug 2018 and I refuse to continue having it serviced where I have to pay on a defective Dryer. I want a response on what you can do or what your company will do.

I ordered a Insulation Oven Back (Part #WB35K10012) for my GE Cafe oven on 1/10/18. It arrived on 1/11/18 and upon opening the box the insulation was torn in half, completely unusable (see photo below). This was very unfortunate since the technician was at my house to install the product. I had to reschedule the appointment and return the defective part to GE. The return cost, which I had to pay was $23.00 via FEDEX. Why would GE send a torn defective product and then require the customer to pay the shipping charge? I want GE to refund me the cost for shipping the item back to them.

Purchased GE refrigerator for second home from Home Depot. It was delivered one day when only my husband was there. There was a dent in the left side panel of the french door, not seen until two weeks later when I went to the home. NO ONE was there for two weeks after installation. GE says we only have one week to report damage. This is ridiculous, should be case by case for something like this. A beautiful refrigerator and all I can see is this dent. What options do I have?

This unit is 4 years old. 2 months ago the microwave started overheating so we would shut the breaker off as the microwave would heat when power on.
The oven works just fine. An appliance repair man, familiar with GE appliances said I should replace this model as the motherboard on the microwave is destroyed.
I would like to know if you are able to compensate me in any way. I've never heard of this type of appliance bring broken after barely 4 years of use. A voucher for a replacement is what I am seeking.

This washer has been a pain since I've owned! First soon as bought had broke tub and transmission been bad ruined clothes. Now it's down and it ruined a 65$ comforter set that's my daughters! There's been numerous hands trying to fix it and it just isn't fixable I don't think cause it's offal jumping due to inner tub is whacked out shape the guy come back said oh sorry we forgot to tighten screws now I can't get these cloths dried cause it leaves em soaking in 4" water at all times. Please help me please I have to have a washer and it's been the worst year of my life due to this demon washer.

Model #: PSDF5YGXCFBB
Serial #: RT402212
Install Date: 12-20-10

I understand the warranty has expired but I have had nothing but problems with the same component of frig from not too long after purchase. It would seem a frig, )like the ones made with pride back in the day), would last much longer than 7 yrs. I believe I have been given a frig with a total recall on components having to do with cooling.
Have replaced: Fresh Food Thermister on 3-29-16. Invoice #: 451741
Have replaced: Fresh Food Fan Motor on 10-28-15 Invoice#: 444784
I currently have another request for service with my home warranty for the SAME PROBLEM: frig not cooling.
I would like to talk with someone concerning my problems/faults with my frig at [protected] or [protected].

Very Respectfully,
Barbara White
[protected]@aol.com

I order a part for my electric range which was the front double burner on 12/28/17. I paid 14.95 for next day delivery. The sales person said I would have it by fedex. I now found that Fedex does not deliver on the weekend. Why am I charge for something that is not going to be deliver until 1/2/18. I would not have taken next day service if it takes almost 5 days to get to me instead of next day. I should be reminberse for that 14.95.
My name is Leon White
order number is 0291226
address 4512 merlin drive Greensboro nc

my French door bottom freezer refuge. has letters on the panel I cam't find out what they mean,
The system is impossible to to navigate.

I tried to find the info online could not find it.
The mammal has little information on the working, or
trouble shooting.
Trying to call customer service is very difficult. the phone system
disconnects, and is difficult to navigate

I received bill and should have been given a labor charge discount. The first appointment was set on 11/20 and no one came or called. When I called to see why they didn't come and to reschedule I was told I would receive a discount on labor and to talk to tech on 11/22. he said he would talk to his boss and bill us. What discount will you provide for the poor customer service from 11/20 and 11/22 2 1/2 hours late . this service call is filed under [protected] inv#144454 acct#[protected].